---
title: 'ServiceNow Business Analyst at LIGHTFEATHER IO LLC'
canonical: 'https://feeny.ai/job/servicenow-business-analyst-lightfeather-io-llc-united-states-5p3e614de225'
type: 'job'
last_seen: '2026-09-07'
---

# ServiceNow Business Analyst at LIGHTFEATHER IO LLC

- **Company:** LIGHTFEATHER IO LLC
- **Location:** United States
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/lightfeatheriollc/jobs/5417057008

## Job description

LightFeather is seeking a Senior ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog.. This is a Full Time, Remote Position.

- Location: Fully Remote (EST hours)
- Job Type: Full-time
- Salary: $110,000–$130,000 annually, based on experience
- Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance

## Responsibilities

- Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals.
- Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks.
- Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality.
- Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. Ensure these processes drive consistency, efficiency, and alignment across the broader program.
- Review all user stories and requirements for accuracy, completeness, and ambiguity. Ensure every story meets the team's "Definition of Ready" before it is approved for sprint planning.
- Provide guidance and mentorship to junior developers and junior analysts. Help them understand business context, federal domain constraints, and ServiceNow best practices to foster their professional growth.
- Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery team.
- Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery.
- Advise government stakeholders on ServiceNow best practices, steering them away from excessive customization that creates technical debt.
- Collaborate with System Architects to ensure functional designs are technically feasible.
- Ensure all solution designs adhere to federal IT standards, including Section 508 compliance (accessibility) and FISMA/NIST security controls.
- Develop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnel.
- Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks.

Required Qualifications and Skills:

- U.S. Citizenship
- Ability to obtain and maintain a Secret Level security clearance.
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
- 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.
- Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies).
- Experience working in an Agile/Scrum environment.
- Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications).
- Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management.
- Proficiency in Visio, LucidChart, or similar tools for process mapping.
- ServiceNow Certified System Administrator (CSA) - REQUIRED

Preferred:

- ITIL v4 Foundation (or higher).
- Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM).

Why Join LightFeather? At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

## About LIGHTFEATHER IO LLC

## Company Overview
- **One-liner**: LightFeather is a mission-driven, woman- and service-disabled veteran-owned small business that modernizes federal legacy systems with cloud-native, AI/ML, and DevSecOps solutions.
- **Entity Type**: Private (small business; no disclosed funding rounds)
- **Headquarters**: Arlington, Virginia, United States
- **Founded**: 2018
- **Founders**: Sarah Fahden (Founder & CEO)

## Core Business
- **Primary industries**: Information Technology & Services, Federal Government IT, Cybersecurity, Cloud Computing, Artificial Intelligence / Machine Learning
- **Target customers**: B2G – U.S. federal agencies (DOJ, DHS, USCIS, IRS, DoS, PBGC)
- **Mission/Purpose**: “Delivering high-impact solutions across federal agencies” by combining technical expertise, operational excellence, and forward-leaning leadership to support complex modernization and transformation goals.

## Products & Services
LightFeather delivers professional services rather than packaged products. Its core capabilities are offered as service lines:

- **DevSecOps & System Modernization**: Secure, scalable DevSecOps pipelines, cloud migration, and modernization of legacy applications in environments up to Top Secret.
- **Cloud Engineering**: Architecture, migration, and operations across multi-cloud (GCP, Azure, AWS) with Infrastructure as Code.
- **Cybersecurity**: Continuous monitoring, SOC operations, Risk Management Framework (RMF), security control assessments, penetration testing, FISMA compliance, and ATO support.
- **Data Engineering & Business Intelligence**: Design and maintenance of robust data infrastructures (Databricks, Looker/Tableau modernizations), ensuring reliable, scalable data collection, storage, and processing.
- **Data Science (AI/ML & RPA)**: Machine learning, generative AI, behavioral forecasting, anomaly detection, identity resolution, biometric verification, and robotic process automation – including MLOps for production deployment.
- **UI/UX Design**: Human-centered design and human-centered design for federal applications.
- **Business Operations Support**: Operational analytics, Agile/SAFe delivery, and documentation with security and audit trail requirements.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company).
- **Key Metric**: Total headcount of 28 employees (LinkedIn, 2025) and 19 active job postings representing 375% monthly growth in openings.
- **Notable Certifications**: Woman-Owned Small Business (WOSB), Service-Disabled Veteran-Owned Small Business (SDVOSB), Veteran-Owned Small Business (VOSB) – enabling federal set-aside contracts.
- **Growth Signals**: LinkedIn followers grew 382.9% year-over-year to 6,944; job postings increased 171.4% year-over-year.

## Competitive Advantages
- Deep specialization in federal contracting with security clearance support (up to Top Secret).
- Small, agile team of senior engineers who operate with the discipline of federal compliance (RMF, ATO, FISMA).
- Certification status (WOSB/SDVOSB) provides preferential access to government contracts.
- Proven track record on high-impact projects: ML models trained on 600M+ federal records, real-time analytics on Databricks, and full-lifecycle modernization at DOJ, DHS, IRS, and other agencies.
- Modern technology stack (AI/ML, cloud-native, Databricks, ServiceNow, Unqork, Tableau) paired with veteran delivery experience.

## Strategic Focus
- Continue modernizing legacy federal applications using AI and cloud-native approaches.
- Expand DevSecOps, cloud engineering, and cybersecurity services across additional agencies.
- Strengthen capabilities in generative AI, MLOps, and multi-cloud operations while maintaining rigorous compliance.
- Grow the team strategically (19 open positions) to meet increasing demand from federal partners.

## Why Work Here
- **Culture**: Described as “fun, flexibility, and purpose” – a team of curious, creative people who care about meaningful work and each other.
- **Remote/Hybrid**: Remote-first company; encourages team members to work from the office less and reduce carbon footprint.
- **Growth**: Rapidly expanding (375% monthly hiring increase) with opportunities to work on cutting-edge federal AI/ML and cloud projects.
- **Engineering Culture**: Senior, deeply technical engineers who pair modern capabilities with federal delivery discipline. Exposure to full-lifecycle development, high-security environments, and mission-critical systems.
- **Benefits**: Not explicitly detailed in search results, but company emphasizes family-friendly policies and “get stuff done” autonomy.

## Sources
1. [lightfeather.io](https://lightfeather.io/) – Company homepage with service descriptions, mission, and certifications.
2. [linkedin.com](https://www.linkedin.com/company/lightfeather-io) – LinkedIn company page with headcount, growth rates, employee breakdown, and updates.
3. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/lightfeatheriollc) – Greenhouse career site with 19 open positions.

## Other roles at LIGHTFEATHER IO LLC

- [ServiceNow Platform Engineer](https://feeny.ai/job/servicenow-platform-engineer-lightfeather-io-llc-washington-1qk09fbp4gyb) — Washington, DC
- [Senior ServiceNow Developer - Public Trust Clearance](https://feeny.ai/job/senior-servicenow-developer-public-trust-clearance-lightfeather-io-llc-united-86kf7hdh6y2r) — United States
- [Lead ServiceNow Developer](https://feeny.ai/job/lead-servicenow-developer-lightfeather-io-llc-united-states-xqr98wf4jss4) — United States
- [Full Stack Engineer](https://feeny.ai/job/full-stack-engineer-lightfeather-io-llc-united-states-vnwe11b43201) — United States
- [GCP Cloud/DevOps Engineer](https://feeny.ai/job/gcp-cloud-devops-engineer-lightfeather-io-llc-washington-eymej8f0nmkz) — Washington, DC
- [Senior Azure Cloud Engineer](https://feeny.ai/job/senior-azure-cloud-engineer-lightfeather-io-llc-washington-htzqv6evx04x) — Washington, DC
- [ServiceNow CMDB Engineer](https://feeny.ai/job/servicenow-cmdb-engineer-lightfeather-io-llc-washington-w2xqq06x7tkn) — Washington, DC
- [Senior ServiceNow Developer](https://feeny.ai/job/senior-servicenow-developer-lightfeather-io-llc-united-states-r0kvfxv6606j) — United States
- [Azure Cloud/DevOps Engineer](https://feeny.ai/job/azure-cloud-devops-engineer-lightfeather-io-llc-washington-5mrnf4b63d0n) — Washington, DC
- [ServiceNow Business Analyst](https://feeny.ai/job/servicenow-business-analyst-accenture-federal-services-fort-belvoir-cr4r9tgqg2pf) — Fort Belvoir, VA