---
title: 'ServiceNow Developer SAM at Okta'
canonical: 'https://feeny.ai/job/servicenow-developer-sam-okta-bengaluru-88raxec12pg4'
type: 'job'
last_seen: '2026-09-11'
---

# ServiceNow Developer SAM at Okta

- **Company:** Okta
- **Location:** Bengaluru, India
- **Posted:** 2026-04-01
- **Last confirmed live:** 2026-09-11
- **Apply:** https://www.okta.com/company/careers/opportunity/7727730?gh_jid=7727730

## Job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Description

We are seeking a ServiceNow ITAM Developer to join our ServiceNow Platform Team. This role is a key driver in our mission to manage the full lifecycle, compliance, and financial impact of our global technology footprint. You will serve as the technical SME for Software Asset Management (SAM) and Hardware Asset Management (HAM), ensuring our platform delivers an accurate, real-time view of asset visibility and cloud consumption.

This is a highly collaborative and integrated role. You will work closely with our SAM Managers to translate complex asset management business processes into technical solutions that identify and capture cost-saving opportunities. You will manage a sophisticated ecosystem that connects financial data from Workday and NetSuite, procurement data from Coupa, and endpoint data from JAMF and Intune. Your expertise will bridge the gap between technical data modeling and strategic business outcomes.

## Responsibilities

- Lead technical delivery for ServiceNow SAM and HAM, focusing on the Content Library, Normalization engines, and Reconciliation processes.
- Partner with business stakeholders to analyze asset management business processes and implement automated workflows that drive license reclamation and cost-avoidance strategies.
- Oversee and troubleshoot complex integrations with core systems, including Coupa, Okta, JAMF, and Intune, ensuring data flow is consistent and accurate.
- Build, configure, and maintain integrations with SaaS connectors (e.g., Salesforce, Workday, Adobe) and develop custom integrations for unique software vendors using IntegrationHub.
- Build and maintain automated workflows for the hardware lifecycle, following Common Service Data Model (CSDM) best practices to keep the Asset and CI tables in sync.
- Implement HAM Pro features like Hardware Model Normalization, Mobile Asset Tracking, and Asset Inventory Audit workflows.
- Manage Cloud Cost Management (CCM) workflows to provide visibility and optimization for AWS and GCP spend.
- Manage Software Spend Detection by integrating financial data from Workday and NetSuite to identify tail spend and shadow IT.
- Design advanced dashboards and Performance Analytics widgets to report on compliance, cloud savings, and hardware refresh cycles for executive leadership.

## Requirements

- 3-5 years of experience as a ServiceNow Developer, with at least 2 years of deep focus on SAM and HAM.
- ServiceNow Certified System Administrator (CSA) is required; CIS–SAM or CIS–HAM is highly preferred.
- Strong understanding of ITAM business processes (e.g., procurement, deployment, harvesting, and disposal) and how they translate into platform configuration.
- Expertise in the ServiceNow SAM data model and its relationship with the CMDB and CSDM, maintaining architectural integrity across Software Models, Entitlements, and Discovery Models
- Proven experience with Cloud Cost Management/Optimization for AWS and GCP.
- Hands-on experience building both Out-of-the-Box SaaS connectors and custom integrations using REST/JSON and IntegrationHub.
- Technical proficiency in ServiceNow scripting, including JavaScript, GlideRecord, Flow Designer, and Scheduled Jobs.
- Familiarity with discovery tools like ServiceNow Discovery, JAMF, and Intune, and their role in the normalization process.
- Ability to troubleshoot complex normalization and reconciliation issues by analyzing raw discovery data vs. library content.

#Hybrid_Bengaluru

#LI_Linkedin P24872_3391844 The Okta Experience

- [Supporting Your Well-Being](http://rewards.okta.com)
- [Driving Social Impact](https://www.okta.com/company/okta-for-good/)
- [Developing Talent and Fostering Connection + Community](https://www.okta.com/company/talent-connection-community/)

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please [use this Form](https://docs.google.com/forms/d/1EfiEYZrIyhA2X4Fijk0R3RKYOzNoS3wtvyM4nhbZnXE/edit) to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please [click here](https://talent.okta.com/new-york-city-aedt-notice.html) to view our full NYC AEDT Notice.

## About Okta

## Company Overview
- **One-liner**: Okta is The World’s Identity Company™, providing cloud-based identity and access management (IAM) solutions that securely connect people to technology, now extended to AI agents.
- **Entity Type**: Public (NASDAQ: OKTA)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2009
- **Founders**: Todd McKinnon and Frederic Kerrest

## Core Business
- **Primary industry**: Cybersecurity – Identity and Access Management (IAM)
- **Target customers**: B2B, Enterprise (two-thirds of the Fortune 100, major government agencies), SMBs, and developer teams (via Auth0)
- **Mission or purpose**: “Free everyone to safely use any technology.”

## Products & Services
- **[Okta Workforce Identity](https://www.okta.com/)**: Cloud-based IAM for employees, contractors, and partners – includes single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and privileged access controls. (SaaS)
- **[Okta Customer Identity (Auth0)](https://www.okta.com/)**: Developer-friendly platform for authenticating and authorizing users in consumer and SaaS applications. (SaaS/API)
- **[Okta for AI Agents](https://www.okta.com/)**: A new offering that brings AI agents into the identity security fabric – enables discovery, onboarding, protection, and governance of machine identities. (SaaS)

## Market Standing
- **Valuation/Market Cap**: Not publicly available in provided sources (publicly traded; refer to stock exchange data).
- **Key Metric**: Annual Revenue – Not publicly available in provided sources.
- **Notable Investors/Partners**: Not detailed in provided materials; the company highlights that two-thirds of the Fortune 100 and thousands of organizations trust Okta [okta.com/company](https://www.okta.com/company/).
- **Growth Signals**: Strong push into AI agent security; “Always secure. Always on.” commitment; global presence in 15 countries.

## Competitive Advantages
- Trusted by the largest enterprises and governments – a deeply embedded identity standard.
- Comprehensive platform covering both workforce and customer identity under one fabric.
- Pioneering the identity framework for AI agents, creating a new moat in the machine-identity space.
- **Okta Secure Identity Commitment (OSIC)** – a long-term pledge to lead against identity-based attacks, reinforcing reliability and transparency.

## Strategic Focus
- Securing the “agentic enterprise” by extending identity governance to AI agents.
- Continuous innovation in IAM to address emerging threats (phishing, AI-powered attacks).
- Expanding the Auth0 developer ecosystem and deepening integrations with cloud platforms.

## Why Work Here
- **Culture**: Values-driven (“Love our customers,” “Always secure. Always on.,” “Build and own it,” “Drive what’s next”). Strong emphasis on security, ownership, and customer success [okta.com/company/careers](https://www.okta.com/company/careers/).
- **Work model**: Hybrid and remote-friendly – listings show “US Remote,” “UK Remote,” and office locations in 15 countries (e.g., San Francisco, Toronto, London, Tokyo, Bengaluru) [okta.com/company/careers/job-listing](https://www.okta.com/company/careers/job-listing/).
- **Perks**: Competitive salary, employee stock purchase plan (ESPP), flexible PTO, professional development resources, and social impact programs (Okta for Good, 1% Pledge) [okta.com/company/careers](https://www.okta.com/company/careers/?gh_src=7j0um41).
- **Engineering culture**: Teams build secure, reliable systems at scale; early career programs and a focus on AI identity security offer cutting-edge challenges.

## Sources
1. [okta.com](https://www.okta.com/)
2. [okta.com/company](https://www.okta.com/company/)
3. [okta.com/company/careers](https://www.okta.com/company/careers/)
4. [okta.com/company/careers (benefits)](https://www.okta.com/company/careers/?gh_src=7j0um41)
5. [okta.com/company/careers/job-listing](https://www.okta.com/company/careers/job-listing/)

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