---
title: 'ServiceNow Lead Engineer - AI at NewRocket'
canonical: 'https://feeny.ai/job/servicenow-lead-engineer-ai-newrocket-india-cs9ztbgkp3yz'
type: 'job'
last_seen: '2026-09-16'
---

# ServiceNow Lead Engineer - AI at NewRocket

- **Company:** NewRocket
- **Location:** India
- **Work type:** remote
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-09-16
- **Apply:** https://www.newrocket.com/careers/job?gh_jid=6194308004&gh_jid=6194308004

## Job description

ServiceNow Lead Engineer – AI (India)

Join the Crew That’s #GoingBeyond

At NewRocket, a global Elite ServiceNow Partner, we don’t just implement technology—we help the world’s top enterprises navigate change with confidence. Now we’re building the next frontier: Agentic AI in ServiceNow.

We’re looking for a ServiceNow Lead Engineer (India) to spearhead our AI/ML development efforts. This is your chance to lead a high-impact team and design AI solutions that transform workflows, boost intelligence, and set new industry standards.

## What You’ll Do

As the Principal Architect, you’ll take charge of design, development, and leadership across our AI/ML practice:

- Lead & Inspire – Mentor a team of AI/ML developers while shaping next-gen Agentic AI solutions in ServiceNow.
- Build AI at Scale – Develop, train, and deploy ML models for predictive analytics, classification, and clustering.
- Cloud Power – Work across AWS (SageMaker, Lambda, S3), Azure, and Google Cloud (Vertex AI) to deliver scalable solutions.
- NLP Innovation – Fine-tune Hugging Face transformer models (BERT, GPT) for classification, summarization, and sentiment analysis.
- Smart Automation – Build chatbots and AI automations with Microsoft Teams, Azure AI, and ServiceNow.
- Big Data Mastery – Harness Apache Spark and Snowflake for large-scale analytics and data processing.
- Data Engineering – Design ETL pipelines ensuring quality, transformation, and validation.
- Database Excellence – Optimize SQL, MySQL, PostgreSQL, and MongoDB for performance.
- Visual Storytelling – Turn insights into impact using Tableau and Power BI.
- LLM Leadership – Train and deploy Large Language Models for conversational AI, generation, and summarization.
- Agentic AI – Engineer autonomous, adaptive AI agents capable of real-time learning and decision-making.

## What You Bring

- 5+ years applying AI & automation within ServiceNow ecosystems.
- Proven track record in a senior/lead role, mentoring developers and guiding complex projects.
- Strong coding expertise in Python & SQL, with ML frameworks (TensorFlow, PyTorch, Scikit-learn).
- Deep knowledge of algorithms, OOP, and functional design principles.
- Proficiency with Pandas, NumPy, Matplotlib, Seaborn for analytics.
- Cloud fluency: AWS, Azure, Google Cloud.
- Experience in big data processing (Spark, Snowflake).
- NLP expertise with Hugging Face and cloud AI services.
- Strong grasp of databases, data warehousing, and optimization.
- Skilled with data visualization tools (Tableau, Power BI).
- A collaborative spirit, eager to adapt, learn, and lead in an evolving AI landscape.
- Exceptional problem-solving and analytical skills.

Education:

- Bachelor’s degree in Computer Science, Data Science, AI/ML, or related field.

Why Join Us?

- Work on cutting-edge AI/ML projects with global enterprises.
- Be at the forefront of Agentic AI in ServiceNow.
- Join a culture where your voice matters, your growth matters, and YOU matter.

We’re not just building AI—we’re building the future of intelligent enterprises. Come join our crew. Go Beyond with NewRocket.

## About NewRocket

## Company Overview
- **One-liner**: NewRocket is an AI-first ServiceNow Elite Partner that helps enterprise leaders implement AI-driven workflows and digital transformation on the ServiceNow platform.
- **Entity Type**: Private (backed by private equity; parent company: Column Group)
- **Headquarters**: Vista, California, USA (with offices in New York, London, and Pune, India)
- **Founded**: 2016
- **Founders**: Not publicly disclosed; leadership team includes CEO Harsha Kumar, COO Frank Palermo, CRO Kevin Connolly, CFO Sanjeev Munjal, and Chief Growth & Alliances Officer Jason Rosenfeld.

## Core Business
- **Primary industry**: IT Services and IT Consulting, focused on the ServiceNow ecosystem.
- **Target customers**: B2B – Global enterprise leaders across Financial Services, Manufacturing, Higher Education, and other regulated industries.
- **Mission**: To help enterprise leaders go beyond pilots into real outcomes with AI that works with people and fits their industry.

## Products & Services
- **Now Assist LAUNCH**: A tactical program to rapidly activate up to four out-of-the-box Now Assist Agentic AI skills into production.
- **Agentic AI Integration**: Strategic evaluation and deployment of modular AI agents on the ServiceNow platform for measurable outcomes in IT, HR, and beyond.
- **Advisory & Transformation Services**: Roadmapping and strategy to connect platform capability with AI opportunity.
- **Implementation Services**: Full-cycle ServiceNow deployment, configuration, and optimization.
- **Employee Experience Solutions**: Improve service levels and productivity with better visibility into client interactions.
- **Customer Experience Solutions**: Enhance customer service workflows on ServiceNow.
- **Security, Risk & Resilience Solutions**: Enterprise security and compliance automation.
- **Platform & Integrations Solutions**: Custom integrations and platform extensions.
- **Portal, Intranet & Mobile Solutions**: Digital workplace and employee portal development.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Annual revenue estimated at $12.0M (LinkedIn data, as of 2026); total funding includes a Corporate Round and Private Equity Round in 2021 (investors not named on LinkedIn).
- **Notable Investors/Partners**: Parent company Column Group; acquired Service Stack in 2022. Recognized as ServiceNow Elite Partner, ServiceNow Worldwide Partner of the Year, ServiceNow America Partner of the Year, and ServiceNow Advanced Platform Partner.
- **Growth Signals**: 402 employees (+1.0% YoY), active job postings up 59.4% monthly and 121.7% quarterly; operates in 10 countries; 1,341 ServiceNow micro-certifications and 908 sales/pre-sales/delivery accreditations.

## Competitive Advantages
- **AI-first focus**: Positioned as the “AI-first Elite ServiceNow partner,” offering modular Agentic AI skills for rapid deployment.
- **Deep ServiceNow expertise**: Holds 34 ServiceNow Expert Certifications and over 1,300 micro-certifications – among the largest pure-play ServiceNow partners.
- **Industry specialization**: Tailored solutions for Financial Services, Manufacturing, and Higher Education, with dedicated teams that understand sector-specific challenges.
- **Proven track record**: Multiple ServiceNow Partner of the Year awards and a history of successful acquisitions (Service Stack).

## Strategic Focus
- **Agentic AI acceleration**: Launching programs like Now Assist LAUNCH and Origin (AI-infused back-to-box offering) to help enterprises move from pilot to production.
- **Global expansion**: Growing presence in EMEA (London office) and APAC (Pune, India) while deepening North American footprint.
- **Talent development**: Investing in NewRocket University and a ServiceNow Enterprise Training agreement to upskill employees and retain top talent.

## Why Work Here
- **Remote-friendly culture**: Flexible work environment with remote options, plus offices in Vista (CA), New York, London, and Pune. Emphasis on work-life balance and eliminating commute.
- **Learning & growth**: Company-funded access to ServiceNow learning and certifications via NewRocket University; clear career progression paths.
- **Benefits**: Competitive salary, healthcare (dental & vision), 401(k), flexible PTO, unlimited snacks, coffee, and beer.
- **Core values**: Excellence, Creativity, Integrity, Teamwork, Empathy – with a stated commitment to diversity and celebrating individual uniqueness.
- **Recognition culture**: Regular awards and a “humbled and honored” ethos; employees feel valued through recognition programs.

## Sources
1. [newrocket.com](https://www.newrocket.com/)
2. [newrocket.com/about](https://www.newrocket.com/about)
3. [newrocket.com/careers](https://www.newrocket.com/careers)
4. [linkedin.com/company/newrocket-gobeyond](https://www.linkedin.com/company/newrocket-gobeyond)
5. [job-boards.greenhouse.io/highmetric](https://job-boards.greenhouse.io/highmetric)

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