---
title: 'ServiceNow Platform Engineer at LIGHTFEATHER IO LLC'
canonical: 'https://feeny.ai/job/servicenow-platform-engineer-lightfeather-io-llc-washington-1qk09fbp4gyb'
type: 'job'
last_seen: '2026-09-07'
---

# ServiceNow Platform Engineer at LIGHTFEATHER IO LLC

- **Company:** LIGHTFEATHER IO LLC
- **Location:** Washington, DC
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/lightfeatheriollc/jobs/5417056008

## Job description

LightFeather is seeking a ServiceNow Platform Engineer to own a new ServiceNow environment for a federal program. This position offers the opportunity to build an environment from the ground up (provisioning, configuration, security hardening, integration enablement, and readiness validation) within a secure federal enclave, and to serve as the platform owner supporting module implementation (including CMDB), platform upgrades, and continuous improvement. The ideal candidate is a hands-on platform expert who is comfortable taking an environment from zero to production and staying with it as it grows. Major responsibilities include standing up, configuring, securing, and maintaining the ServiceNow platform, establishing the design and administration standards that keep the environment stable, and collaborating with security, infrastructure, and program stakeholders to deliver a compliant, production-ready platform.

- Location: Hybrid in Washington, D.C. 20036
- Job Type: Full-time
- Salary: $180,000–$200,000 annually, based on experience level.
- Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements. Top Secret clearance is required. Candidates holding an active Secret clearance are encouraged to apply, and LightFeather sponsors an upgrade to Top Secret for the right candidate.

## Key Responsibilities

- Stand up and configure a new ServiceNow environment within a secure federal enclave, establishing the instance architecture, baseline configurations, and administration standards
- Install, configure, and maintain MID Servers and establish secure connectivity within the environment
- Configure authentication, authorization, and access management (LDAP/Active Directory, SSO/SAML, role-based access controls)
- Harden the platform in accordance with federal security and operational standards, including NIST and FISMA requirements and applicable DISA STIGs, and support Assessment and Authorization (ATO) activities
- Establish and maintain platform administration baselines, including system properties, plugin activation, instance security settings, and upgrade and patch management processes
- Develop and maintain integrations with enterprise systems using REST/SOAP web services and IntegrationHub, as permitted within the environment
- Support ongoing implementation and optimization of platform modules, including ITSM and CMDB, in collaboration with the broader team
- Maintain update sets, environment documentation, build procedures, and technical design records
- Utilize an Agile/Scrum methodology to manage platform and development work
- Participate in client calls and technical discussions, coordinating with security, infrastructure, and program stakeholders to resolve dependencies and design gaps early

Required Qualifications

- 5+ years of hands-on experience administering, configuring, and engineering on the ServiceNow platform
- Demonstrated experience standing up new ServiceNow instances or leading instance-level builds and migrations
- Strong scripting ability (server-side and client-side JavaScript, Glide APIs, Business Rules, Script Includes)
- Experience with MID Server installation and configuration, and with platform integrations using REST/SOAP web services
- ServiceNow Certified System Administrator (CSA)
- Familiarity with federal security and compliance frameworks (NIST, FISMA, STIGs)
- Experience working on project teams that leverage Agile/Scrum
- Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self-awareness

## Preferred Qualifications

- Prior experience in federal or defense contracting environments, particularly in classified, air-gapped, or otherwise isolated networks.
- ServiceNow CAD (Certified Application Developer) or a CIS (Certified Implementation Specialist) certification.
- Hands-on experience with CMDB, ITOM, or Discovery.
- Experience with release coordination, version control, environment management, and automated testing strategies, including the ServiceNow Automated Test Framework (ATF).
- Experience supporting Windows Server implementation, upgrades, and integrations as required by the environment.

Why Join LightFeather? At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

## About LIGHTFEATHER IO LLC

## Company Overview
- **One-liner**: LightFeather is a mission-driven, woman- and service-disabled veteran-owned small business that modernizes federal legacy systems with cloud-native, AI/ML, and DevSecOps solutions.
- **Entity Type**: Private (small business; no disclosed funding rounds)
- **Headquarters**: Arlington, Virginia, United States
- **Founded**: 2018
- **Founders**: Sarah Fahden (Founder & CEO)

## Core Business
- **Primary industries**: Information Technology & Services, Federal Government IT, Cybersecurity, Cloud Computing, Artificial Intelligence / Machine Learning
- **Target customers**: B2G – U.S. federal agencies (DOJ, DHS, USCIS, IRS, DoS, PBGC)
- **Mission/Purpose**: “Delivering high-impact solutions across federal agencies” by combining technical expertise, operational excellence, and forward-leaning leadership to support complex modernization and transformation goals.

## Products & Services
LightFeather delivers professional services rather than packaged products. Its core capabilities are offered as service lines:

- **DevSecOps & System Modernization**: Secure, scalable DevSecOps pipelines, cloud migration, and modernization of legacy applications in environments up to Top Secret.
- **Cloud Engineering**: Architecture, migration, and operations across multi-cloud (GCP, Azure, AWS) with Infrastructure as Code.
- **Cybersecurity**: Continuous monitoring, SOC operations, Risk Management Framework (RMF), security control assessments, penetration testing, FISMA compliance, and ATO support.
- **Data Engineering & Business Intelligence**: Design and maintenance of robust data infrastructures (Databricks, Looker/Tableau modernizations), ensuring reliable, scalable data collection, storage, and processing.
- **Data Science (AI/ML & RPA)**: Machine learning, generative AI, behavioral forecasting, anomaly detection, identity resolution, biometric verification, and robotic process automation – including MLOps for production deployment.
- **UI/UX Design**: Human-centered design and human-centered design for federal applications.
- **Business Operations Support**: Operational analytics, Agile/SAFe delivery, and documentation with security and audit trail requirements.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company).
- **Key Metric**: Total headcount of 28 employees (LinkedIn, 2025) and 19 active job postings representing 375% monthly growth in openings.
- **Notable Certifications**: Woman-Owned Small Business (WOSB), Service-Disabled Veteran-Owned Small Business (SDVOSB), Veteran-Owned Small Business (VOSB) – enabling federal set-aside contracts.
- **Growth Signals**: LinkedIn followers grew 382.9% year-over-year to 6,944; job postings increased 171.4% year-over-year.

## Competitive Advantages
- Deep specialization in federal contracting with security clearance support (up to Top Secret).
- Small, agile team of senior engineers who operate with the discipline of federal compliance (RMF, ATO, FISMA).
- Certification status (WOSB/SDVOSB) provides preferential access to government contracts.
- Proven track record on high-impact projects: ML models trained on 600M+ federal records, real-time analytics on Databricks, and full-lifecycle modernization at DOJ, DHS, IRS, and other agencies.
- Modern technology stack (AI/ML, cloud-native, Databricks, ServiceNow, Unqork, Tableau) paired with veteran delivery experience.

## Strategic Focus
- Continue modernizing legacy federal applications using AI and cloud-native approaches.
- Expand DevSecOps, cloud engineering, and cybersecurity services across additional agencies.
- Strengthen capabilities in generative AI, MLOps, and multi-cloud operations while maintaining rigorous compliance.
- Grow the team strategically (19 open positions) to meet increasing demand from federal partners.

## Why Work Here
- **Culture**: Described as “fun, flexibility, and purpose” – a team of curious, creative people who care about meaningful work and each other.
- **Remote/Hybrid**: Remote-first company; encourages team members to work from the office less and reduce carbon footprint.
- **Growth**: Rapidly expanding (375% monthly hiring increase) with opportunities to work on cutting-edge federal AI/ML and cloud projects.
- **Engineering Culture**: Senior, deeply technical engineers who pair modern capabilities with federal delivery discipline. Exposure to full-lifecycle development, high-security environments, and mission-critical systems.
- **Benefits**: Not explicitly detailed in search results, but company emphasizes family-friendly policies and “get stuff done” autonomy.

## Sources
1. [lightfeather.io](https://lightfeather.io/) – Company homepage with service descriptions, mission, and certifications.
2. [linkedin.com](https://www.linkedin.com/company/lightfeather-io) – LinkedIn company page with headcount, growth rates, employee breakdown, and updates.
3. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/lightfeatheriollc) – Greenhouse career site with 19 open positions.

## Other roles at LIGHTFEATHER IO LLC

- [ServiceNow Business Analyst](https://feeny.ai/job/servicenow-business-analyst-lightfeather-io-llc-united-states-5p3e614de225) — United States
- [Senior ServiceNow Developer - Public Trust Clearance](https://feeny.ai/job/senior-servicenow-developer-public-trust-clearance-lightfeather-io-llc-united-86kf7hdh6y2r) — United States
- [Lead ServiceNow Developer](https://feeny.ai/job/lead-servicenow-developer-lightfeather-io-llc-united-states-xqr98wf4jss4) — United States
- [Full Stack Engineer](https://feeny.ai/job/full-stack-engineer-lightfeather-io-llc-united-states-vnwe11b43201) — United States
- [GCP Cloud/DevOps Engineer](https://feeny.ai/job/gcp-cloud-devops-engineer-lightfeather-io-llc-washington-eymej8f0nmkz) — Washington, DC
- [Senior Azure Cloud Engineer](https://feeny.ai/job/senior-azure-cloud-engineer-lightfeather-io-llc-washington-htzqv6evx04x) — Washington, DC
- [ServiceNow CMDB Engineer](https://feeny.ai/job/servicenow-cmdb-engineer-lightfeather-io-llc-washington-w2xqq06x7tkn) — Washington, DC
- [Senior ServiceNow Developer](https://feeny.ai/job/senior-servicenow-developer-lightfeather-io-llc-united-states-r0kvfxv6606j) — United States
- [Azure Cloud/DevOps Engineer](https://feeny.ai/job/azure-cloud-devops-engineer-lightfeather-io-llc-washington-5mrnf4b63d0n) — Washington, DC