---
title: 'ServiceNow Practice Leader- India at NewRocket'
canonical: 'https://feeny.ai/job/servicenow-practice-leader-india-newrocket-india-tj4t174dx7a8'
type: 'job'
last_seen: '2026-11-04'
---

# ServiceNow Practice Leader- India at NewRocket

- **Company:** NewRocket
- **Location:** India
- **Work type:** remote
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-04
- **Apply:** https://www.newrocket.com/careers/job?gh_jid=6239285004&gh_jid=6239285004

## Job description

## Why Us

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

[We #GoBeyondWorkflows to create new kinds of experiences for our customers.](https://www.newrocket.com/)

[Come join our Crew!](https://www.newrocket.com/)

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Overall Job Summary

The Practice Leader is responsible for leading the overall practice and oversees a global team of Delivery practitioners. The Practice Leader is the “General Manager” of the practice and has profit and loss (P&L) accountability for the practice. The main responsibilities are to grow the practice’s global business portfolio per company objectives set by the Chief Delivery Officer (CDO) and/or Chief Executive Officer (CEO) and NewRocket’s go to market strategy set by the Chief Solutions Officer. The Practice Leader will execute on this strategy by driving new business, innovation, and industrialization of the practice’s delivery services that aligns with the corporate strategic plan. This role is also vital to the ongoing development, coaching and exemplification of our ExCITE values across all team members to create enduring success/relationships with all Customers, each other and our internal/external partners.

Key Job Responsibilities and Accountabilities:

1. Practice Management

a. Lead and grow practice area globally in support of company objectives, specific to the practice portfolio’s revenue, profitability (delivered margin), resource billable utilization, and resource retention and hiring

b. Develop monthly plans and weekly forecasts including backlog, committed and projected staffing demand, billable utilization, and revenue to successfully meet annual business plan

1. Talent Management

a. Responsible for overall practice talent strategy-collaborate with Talent Attraction on new hire strategy and recruitment

b. Partner with Talent Enablement to develop and mobilize learning & enablement plans, and new hire onboarding

c. Provide coaching and mentoring and cross training opportunities for team members in an inclusive environment

d. Accountable for the practice’s ServiceNow certification strategy, own the major/ minor strategy for the practice, and collaborate with Talent Enablement to execute on the certification strategy

1. ServiceNow Partner Enablement

a. Engage with ServiceNow Partner Enablement peer leader to drive engagement and priorities, and develop action plan to activate ServiceNow and NewRocket teams

b. Collaborate with Chief Solutions Officer on SN Partner Enablement and solutions strategy

1. Strategic Sales

a. Provide sales support on deals working with Sales/Pre-Sales to scope, estimate, propose, and execute SoWs within parameters of set company deal structures and guidelines. Collaborate with Delivery Governance to execute pursuit QA (PQA) risk assessments and mitigate risk

b. Lead the development of foundational marketing and sales materials

c. Approve and sign statements of work (SOWs) for the practice

1. Risk Management:

a. Assess and mitigate risk on delivery engagements to drive client satisfaction.

b.Collaborate with Delivery Governance & Delivery Capability Leaders to conduct delivery QA (DQA) risk assessments, to proactively develop and manage risk mitigation plans and/or escalations that require get-to-green plans

Skills, Knowledge, and Abilities:

1. Results-driven, objective, and growth-oriented
2. Proven P&L capabilities and experience
3. Demonstrated leadership capabilities
4. Ability to build strong collaborative relationships with clients, business partners, and key stakeholders
5. Ability to assess and mitigate risk
6. Strong strategic thinking and problem-solving skills: ability to simplify complex situations
7. Strong written and verbal communication skills with ability to communicate with all organizational levels
8. Strong coaching and mentoring skills with ability to motivate team members.
9. Embodies openness, collaboration, and caring
10. Proven and successful global delivery experience across global time zones
11. Broad understanding of the Service Now practice area

Education and Experience:

- Bachelor’s degree Certifications: Experiences:
- 14+ years of experience in Professional Services or Consulting
- 10+ years of experience in Delivery Management
- 8+ experience with people management
- Billable Utilization management experience

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.

## About NewRocket

## Company Overview
- **One-liner**: NewRocket is an AI-first ServiceNow Elite Partner that helps enterprise leaders implement AI-driven workflows and digital transformation on the ServiceNow platform.
- **Entity Type**: Private (backed by private equity; parent company: Column Group)
- **Headquarters**: Vista, California, USA (with offices in New York, London, and Pune, India)
- **Founded**: 2016
- **Founders**: Not publicly disclosed; leadership team includes CEO Harsha Kumar, COO Frank Palermo, CRO Kevin Connolly, CFO Sanjeev Munjal, and Chief Growth & Alliances Officer Jason Rosenfeld.

## Core Business
- **Primary industry**: IT Services and IT Consulting, focused on the ServiceNow ecosystem.
- **Target customers**: B2B – Global enterprise leaders across Financial Services, Manufacturing, Higher Education, and other regulated industries.
- **Mission**: To help enterprise leaders go beyond pilots into real outcomes with AI that works with people and fits their industry.

## Products & Services
- **Now Assist LAUNCH**: A tactical program to rapidly activate up to four out-of-the-box Now Assist Agentic AI skills into production.
- **Agentic AI Integration**: Strategic evaluation and deployment of modular AI agents on the ServiceNow platform for measurable outcomes in IT, HR, and beyond.
- **Advisory & Transformation Services**: Roadmapping and strategy to connect platform capability with AI opportunity.
- **Implementation Services**: Full-cycle ServiceNow deployment, configuration, and optimization.
- **Employee Experience Solutions**: Improve service levels and productivity with better visibility into client interactions.
- **Customer Experience Solutions**: Enhance customer service workflows on ServiceNow.
- **Security, Risk & Resilience Solutions**: Enterprise security and compliance automation.
- **Platform & Integrations Solutions**: Custom integrations and platform extensions.
- **Portal, Intranet & Mobile Solutions**: Digital workplace and employee portal development.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Annual revenue estimated at $12.0M (LinkedIn data, as of 2026); total funding includes a Corporate Round and Private Equity Round in 2021 (investors not named on LinkedIn).
- **Notable Investors/Partners**: Parent company Column Group; acquired Service Stack in 2022. Recognized as ServiceNow Elite Partner, ServiceNow Worldwide Partner of the Year, ServiceNow America Partner of the Year, and ServiceNow Advanced Platform Partner.
- **Growth Signals**: 402 employees (+1.0% YoY), active job postings up 59.4% monthly and 121.7% quarterly; operates in 10 countries; 1,341 ServiceNow micro-certifications and 908 sales/pre-sales/delivery accreditations.

## Competitive Advantages
- **AI-first focus**: Positioned as the “AI-first Elite ServiceNow partner,” offering modular Agentic AI skills for rapid deployment.
- **Deep ServiceNow expertise**: Holds 34 ServiceNow Expert Certifications and over 1,300 micro-certifications – among the largest pure-play ServiceNow partners.
- **Industry specialization**: Tailored solutions for Financial Services, Manufacturing, and Higher Education, with dedicated teams that understand sector-specific challenges.
- **Proven track record**: Multiple ServiceNow Partner of the Year awards and a history of successful acquisitions (Service Stack).

## Strategic Focus
- **Agentic AI acceleration**: Launching programs like Now Assist LAUNCH and Origin (AI-infused back-to-box offering) to help enterprises move from pilot to production.
- **Global expansion**: Growing presence in EMEA (London office) and APAC (Pune, India) while deepening North American footprint.
- **Talent development**: Investing in NewRocket University and a ServiceNow Enterprise Training agreement to upskill employees and retain top talent.

## Why Work Here
- **Remote-friendly culture**: Flexible work environment with remote options, plus offices in Vista (CA), New York, London, and Pune. Emphasis on work-life balance and eliminating commute.
- **Learning & growth**: Company-funded access to ServiceNow learning and certifications via NewRocket University; clear career progression paths.
- **Benefits**: Competitive salary, healthcare (dental & vision), 401(k), flexible PTO, unlimited snacks, coffee, and beer.
- **Core values**: Excellence, Creativity, Integrity, Teamwork, Empathy – with a stated commitment to diversity and celebrating individual uniqueness.
- **Recognition culture**: Regular awards and a “humbled and honored” ethos; employees feel valued through recognition programs.

## Sources
1. [newrocket.com](https://www.newrocket.com/)
2. [newrocket.com/about](https://www.newrocket.com/about)
3. [newrocket.com/careers](https://www.newrocket.com/careers)
4. [linkedin.com/company/newrocket-gobeyond](https://www.linkedin.com/company/newrocket-gobeyond)
5. [job-boards.greenhouse.io/highmetric](https://job-boards.greenhouse.io/highmetric)

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