---
title: 'ServiceNow Principal Technical Consultant - IRM/SecOps at AHEAD'
canonical: 'https://feeny.ai/job/servicenow-principal-technical-consultant-irm-secops-ahead-united-states-bpse3q6n47rg'
type: 'job'
last_seen: '2026-09-11'
---

# ServiceNow Principal Technical Consultant - IRM/SecOps at AHEAD

- **Company:** AHEAD
- **Location:** United States
- **Compensation:** $183k–$205k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-16
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/thinkahead/7f023be7-aa9d-4bf0-98fd-d0a93ba47c09

## Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

As a ServiceNow Principal Technical Consultant, you will utilize your ServiceNow expertise and experience to architect, design, develop and deploy solutions utilizing the ServiceNow platform. You will drive a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The ServiceNow Principal Technical Consultant is an experienced subject matter expert and focuses on development and delivery of value added integration and consultative services in the area of Enterprise solutions, designing, deploying and integrating various product sets.

## Responsibilities

- Lead project teams to deploy solutions on the ServiceNow platform
- Lead complex programs of multiple resources
- Lead the architecture and design of complex solutions
- Lead the creation of written deliverables
- Lead client demos and working sessions
- Lead integration design sessions
- Lead client workshops as process and technical expert
- Escalation point for project team
- Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches
- Obtain and maintain certifications with associated qualifications
- Maintain expert level certifications
- Identify and communicate opportunities
- Participate in pre-sales cycle as technical expert
- Provide thought leadership to Ahead and our customers
- Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising
- Generate differentiated marketing thought leadership for marketing
- Craft innovative and high impact solutions for complex client programs, relying on large teams to implement
- Contribute to projects/programs that may address future concepts, products, and technologies
- Drive consensus with customer in solving complex solutions

## Qualifications

- Subject matter expert on the ServiceNow platform
- Expert knowledge on at least two process areas within the ServiceNow platform (IRM/SecOps)
- Expert level development skills on the ServiceNow platform
- Recognized expertise in own area within the organization
- Demonstrate deep expertise across multiple technologies
- Able to articulate trade-offs between architecture approaches
- Strong skills integrating ServiceNow with third party tools
- Strong presentation skills
- Strong project and situational awareness
- Strong communication skills
- Strong attention to detail
- Self-starter
- Industry experience in Security, Compliance, and Audit a plus/desired

Expectations

- A lead contributor to their team and the organization as a whole
- Bring thought leadership to our organization and our customers
- Contribute to projects/programs that may address future concepts, products, and technologies.
- Coordinate cross-practice and can contribute to cross-practice deliverables can help draft standards
- Lead multiple resources when on a cross-practice project
- Be an early adopter of new certifications
- Utilized by presales for opportunity identification, scoping and positioning services and products including opportunities across practices and engages pre-sales to begin new campaigns that cross practices
- Primary contributor to complex workshops that span multiple practice areas inside of AHEAD
- Be able to provide advanced data or situational analysis that requires the evaluation of intangibles
- Drive scoping, planning, and methodology for critical projects
- Work on impactful and unique issues

Certifications

- CIS - Vulnerability Response
- CIS - Security Incident Response
- CIS - Risk and Compliance
- CRISC, CISSP, Certified Auditor certifications a plus/desired (not mandatory)

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com.

You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview.  Candidates will not be penalized for choosing to opt-out.

## About AHEAD

## Company Overview
- **One-liner**: AHEAD is an engineering-led digital platform company that accelerates enterprise strategy into execution across AI, cloud, data, security, and infrastructure.
- **Entity Type**: Private (Bootstrapped/PE-backed; no public funding rounds disclosed)
- **Headquarters**: New York, New York, USA
- **Founded**: 2007
- **Founders**: Dan Adamany (CEO)

## Core Business
- **Primary industry/industries**: IT Services & Consulting, Digital Transformation, Managed Services
- **Target customers**: Fortune 1000 enterprises, large-scale organizations with complex, multi-domain IT estates (B2B, Enterprise)
- **Mission or purpose statement**: To accelerate strategy into execution, engineering integrated solutions across infrastructure, applications, data, and security — building what others only blueprint.

## Products & Services
- **AI Transformation**: A unified AI fabric to accelerate AI from idea to business value, including AI-enabled infrastructure and data readiness. *(Service)*
- **AI Enabled Infrastructure**: Scalable, resilient architectures supporting high-performance workloads from core to edge. *(Service)*
- **Data Platform Modernization**: Governed data platforms that turn raw data into trustworthy insight and AI readiness. *(Service)*
- **Secure and Resilient Architectures**: Platforms designed to reduce risk, limit impact, and recover quickly. *(Service)*
- **Platform and Workload Modernization**: Modernizing platforms and optimizing workloads across cloud, data center, and edge. *(Service)*
- **Operational Excellence**: Frictionless operations, predictable performance, and optimized spend. *(Service)*
- **Managed Services**: Ongoing management of critical systems over their entire lifecycle. *(Service)*
- **Proprietary IP (Foundry™, Hatch™)**: Accelerators, financial models, scorecards, integration-ready code, and policy-as-code. *(Software/Tooling)*
- **400+ APIs & Custom Offerings**: Frameworks that integrate multiple platforms for automation, data sandboxes, and ML/AI exploration. *(Platform)*

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company)
- **Key Metric**: **Gross Revenue** of **$3.7 billion** (as of 2024, following the acquisition of CDI); **2,500+ employees** across 40 locations globally.
- **Notable Investors/Partners**: Partners with **200+ technology providers** (e.g., major cloud, data center, security, and automation vendors). The company is backed by private equity (likely a growth/PE structure, though specific investors are not named in the provided materials).
- **Growth Signals**: Scaled from a Midwest focus to national and international coverage through **12 acquisitions since 2019**; expanded service portfolio into data, app dev, custom manufacturing, and global logistics via M&A; recent acquisition of CDI (New York-based) added significant scale.

## Competitive Advantages
- **Orchestration Expertise**: Ability to stitch together complex, multi-vendor systems into cohesive, scalable architectures — a differentiator in an increasingly fragmented IT landscape.
- **Full-Stack Engineering**: Deep expertise across AI, cloud, data, security, infrastructure, and operations, applied in an integrated fashion.
- **Unified Delivery Model**: One team, one roadmap, one owner held accountable for driving outcomes, from strategy through implementation and ongoing operations.
- **Consultative Approach**: Engages early to architect transformation roadmaps, not just as a reseller of hardware/software.
- **Proprietary IP (Foundry™, Hatch™)**: Unique accelerators and code libraries that de-risk and speed up client digital initiatives.

## Strategic Focus
- **Current priorities**: Accelerating enterprise AI adoption; expanding managed services; deepening capabilities in data, security, and cloud; continuing M&A strategy to add geographic coverage and new service lines.
- **Direction for growth**: Becoming the go-to strategic partner for Fortune 1000 leaders navigating the complexity of modern IT, with a focus on accountability from design to operations.

## Why Work Here
- **Culture highlights**: Engineering-led organization with a strong emphasis on technical depth, ownership, and accountability. Described as a "game-changer in tech" that values innovation and execution.
- **Remote/hybrid/office policy**: Likely hybrid/office-based given the nature of client-facing consulting and infrastructure work; 40 global locations suggest flexibility in location.
- **Notable perks or engineering culture**: Opportunity to work with cutting-edge technologies across AI, cloud, security, and data at massive scale; exposure to Fortune 1000 clients and complex transformations; strong focus on IP development and engineering excellence; clear growth trajectory through acquisitions and expansion.

## Sources
1. [AHEAD Official Website](https://www.ahead.com/)
2. [AHEAD Story Page](https://www.ahead.com/story/)
3. [AHEAD Leadership Page](https://www.ahead.com/leadership/)
4. [AHEAD Careers Page](https://jobs.lever.co/thinkahead)

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