---
title: 'ServiceNow Project Manager at TTEC Digital'
canonical: 'https://feeny.ai/job/servicenow-project-manager-ttec-digital-manila-ys56nq3yrd65'
type: 'job'
last_seen: '2026-09-24'
---

# ServiceNow Project Manager at TTEC Digital

- **Company:** TTEC Digital
- **Location:** Manila
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-09-24
- **Apply:** https://jobs.lever.co/ttecdigital/aa68e4d7-df1a-4dfe-84c9-fe870f9a752c

## Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

What You Will Be Doing:

- Lead the day-to-day delivery of ServiceNow implementation and consulting projects across various modules.

- Develop and manage project plans, timelines, milestones, and key deliverables.

- Coordinate project teams using Agile, Waterfall, or Hybrid methodologies.

- Monitor project progress, budgets, resources, and forecasts to ensure successful delivery.

- Identify and manage project risks, issues, dependencies, and scope changes.

- Partner with stakeholders and clients to provide regular updates, status reports, and recommendations.

- Facilitate project meetings, planning sessions, and governance activities.

- Coordinate cross-functional teams including consultants, developers, architects, business analysts, QA, and client stakeholders.

- Support testing, deployment, go-live activities, and post-implementation transitions.

- Drive project success by removing blockers, maintaining delivery quality, and ensuring customer satisfaction.

- Contribute to project closure activities, including lessons learned, financial reconciliation, and handoff to ongoing support teams.

What You Will Bring:

- 3 to 6 years of project management, technology delivery, or professional services experience, preferably in a consulting or client-facing environment.

- Experience managing ServiceNow projects, or comparable enterprise platform implementations, using Agile and Hybrid Agile methodologies.

- Familiarity with the NowCreate methodology for ServiceNow implementations.

- Experience developing and managing project schedules, resource plans, milestones, dependencies, and delivery forecasts.

- Experience managing project budgets using labour hours, resource forecasts, burn rates, and estimate-to-complete, and identifying variances before a project exceeds planned hours.

- Working understanding of scope management and change-control processes, and of Statements of Work, assumptions, deliverables, and contractual commitments.

- Experience managing risks, assumptions, issues, dependencies, and mitigation plans.

- Experience coordinating cross-functional delivery teams made up of functional and technical resources.

- Experience producing and presenting project status reports to client and internal stakeholders.

- Proficiency with project management tools including Microsoft Project, Excel, and Word, and with ServiceNow SPM / PPM (ITBM).

- Strong written and verbal English communication skills, including the ability to raise project challenges clearly and objectively rather than letting issues remain unresolved.

- Strong organisational skills, with the ability to manage multiple priorities, dependencies, and workstreams at once.

- Ability to operate effectively within globally distributed delivery teams, with reliable overlap into North American business hours.

- Bachelor's degree or equivalent practical experience.

## Preferred Qualifications

- Hands-on delivery experience with ServiceNow modules such as ITSM, ITOM, SCM, FSM, HR Service Delivery, and GRC.

- Experience delivering enterprise ITSM, CRM, or CX implementations in a consulting or systems-integration setting.

- Strong problem-solving, negotiation, and conflict-resolution skills, and the ability to build productive relationships with clients, delivery teams, account leadership, and third-party partners.

- A proactive, collaborative attitude and a track record of taking ownership without waiting to be asked.

Certifications and Professional Development Professional certifications are strongly valued and are an important part of continued development within the TTEC Digital ServiceNow practice. Candidates at this level are not expected to hold every certification below, but should demonstrate a commitment to maintaining relevant credentials and to deepening their knowledge of ServiceNow delivery, project management methodologies, and emerging technologies.Relevant certifications include:

- ServiceNow Certified System Administrator (CSA).
- ITIL v3 or ITIL 4 Foundation.
- Project Management Professional (PMP) or Certified Associate in Project Management (CAPM).
- Certified ScrumMaster (CSM) or PMI Agile Certified Practitioner (PMI-ACP).
- SAFe certifications, or other recognised project management, Agile, or delivery management credentials.

The Project Manager is not expected to serve as the ServiceNow Solution Architect or primary technical authority, but should maintain enough platform and implementation knowledge to plan, manage, and govern ServiceNow engagements effectively.

## About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

#LI-RemotePhilippines

## About TTEC Digital

## Company Overview
- **One-liner**: TTEC Digital is the largest pure-play Customer Experience (CX) technology partner globally, delivering data, AI, observability, security, and contact center solutions for enterprise clients.
- **Entity Type**: Public (subsidiary of TTEC Holdings, NASDAQ: TTEC)
- **Headquarters**: Austin, Texas, United States (with offices in Greenwood Village, Colorado, and global locations)
- **Founded**: 1982 (as part of TTEC; TTEC Digital operates as a dedicated digital business unit)
- **Founders**: Not publicly disclosed for TTEC Digital specifically; TTEC Holdings was founded by Kenneth Tuchman

## Core Business
- **Primary industry**: IT Services and IT Consulting, specifically Customer Experience (CX) technology and digital transformation
- **Target customers**: Enterprise B2B clients (1,000+ clients across North America, Europe, and Asia Pacific), including global brands and public service organizations
- **Mission or purpose statement**: "To help the world’s most respected organizations create connected, valuable, lasting relationships." (Guided by values of purpose, humanity, and connection)

## Products & Services
- **CX Strategy & Consulting**: End-to-end CX design, orchestration, and transformation consulting, including customer journey mapping and experience architecture.
- **Contact Center Technology Implementation**: Certified at the highest tier across major platforms (Amazon Connect, Google Gemini Enterprise, NICE CXone, Genesys Cloud, Five9), covering implementation, integration, and optimization.
- **AI & Agentic AI Solutions**: Design and deployment of AI-driven contact center solutions, including agentic AI architectures, conversational AI, and Google Gemini Enterprise CX.
- **Data, Analytics & Insights**: Data engineering, analytics, and insights services to drive customer behavior understanding and business outcomes.
- **Observability & Security**: Cloud-native observability, security, and monitoring solutions for CX environments.
- **Managed Services**: Ongoing operations, maintenance, and support for CX technology stacks, with outcome-based delivery rather than hours billed.
- **Proprietary Software & Forward-Deployed Engineers**: Custom-built software and embedded engineering resources for tailored client solutions.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (TTEC Digital is a subsidiary; TTEC Holdings' market cap is separate and not provided in sources)
- **Key Metric**: Annual Revenue not publicly disclosed for TTEC Digital; parent TTEC Holdings reports consolidated revenue. Total funding is not applicable (public parent).
- **Notable Investors/Partners**: Certified partner of Amazon Web Services (AWS), Google Cloud (Gemini), NICE, Genesys, Five9, and other leading CX platforms. Clients include global brands across North America, Europe, and Asia Pacific.
- **Growth Signals**: 
  - Headcount growth: +12.1% YoY (+214 employees) per LinkedIn; official site claims 2,000 technologists (conflicting reports — see Sources)
  - Active job postings up +82.4% year-over-year (62 open positions as of data date)
  - 2026 Great Place to Work Certification (USA); 2025 Gold, Silver & Bronze Stevie Awards; 2024 Fortune's America's Most Innovative Companies

## Competitive Advantages
- **Largest pure-play CX technology partner** globally, with a deep foundation in data, AI, and observability/security
- **2,000+ technologists** and certified at the highest tier across every major CX technology platform (data, analytics, contact center, CRM, cloud, frontier AI)
- **Single accountable partner** model — from first architecture decision through deployment and ongoing operations
- **Outcome-based delivery** (measured on outcomes, not hours billed) with a "global firm + strategic partner" agility
- **Global footprint** with offices across North America, Europe, Asia Pacific, and delivery centers in India and Philippines, offering support in dozens of languages

## Strategic Focus
- **AI-driven transformation**: Scaling agentic AI and generative AI solutions across enterprise CX (e.g., Google Gemini Enterprise, Amazon Connect agentic AI)
- **Cloud-native modernization**: Deepening AWS, Azure, and Google Cloud expertise for contact center and CX infrastructure
- **Data & analytics expansion**: Growing analytics and insights capabilities to drive measurable business outcomes
- **Talent acquisition**: Aggressively hiring across senior consulting, architecture, and engineering roles (62 active postings, +82.4% YoY job posting growth)

## Why Work Here
- **Great Place to Work certified** (2026, 2025, 2024) — recognized for team quality and culture
- **Remote-friendly**: Many roles are remote (e.g., "Remote — Full-Time Austin, TX"), with a fully remote U.S.-based team; some on-site roles in Hyderabad, India
- **Global stage**: Work with world-renowned brands and essential public service organizations on high-stakes AI and cloud projects
- **Engineering culture**: "Ditch the script and build tailor-made systems" — emphasis on innovation, custom builds, and forward-deployed engineering
- **Employee ratings** (LinkedIn): 3.8/5 overall; Work-Life Balance 4.1, Compensation 3.6, Culture 3.6, Career 3.5
- **Growth opportunities**: Strong headcount growth (+12.1% YoY) and expanding AI practice areas
- **Diverse, global team**: Workforce distributed across 20+ countries, with strong talent pipelines from Cognizant, Avtex, HCLTech, and Accenture

## Sources
1. [ttecdigital.com](https://www.ttecdigital.com/about)
2. [ttecdigital.com](https://www.ttecdigital.com/careers)
3. [jobs.lever.co](https://jobs.lever.co/ttecdigital)
4. [linkedin.com](https://linkedin.com/company/ttec-digital)
5. [ttecdigital.com](https://www.ttecdigital.com/locations/united-states)

## Other roles at TTEC Digital

- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-ttec-digital-hyderabad-wfg32kbag97s) — Hyderabad, India
- [Senior Project Manager – Salesforce](https://feeny.ai/job/senior-project-manager-salesforce-ttec-digital-hyderabad-f6rc8xa87xyd) — Hyderabad, India
- [Principal Consultant – Salesforce](https://feeny.ai/job/principal-consultant-salesforce-ttec-digital-hyderabad-xh2cr4sbb17d) — Hyderabad, India
- [Senior Consultant Salesforce](https://feeny.ai/job/senior-consultant-salesforce-ttec-digital-hyderabad-ayh8d6fxfmzk) — Hyderabad, India
- [Senior Consultant, Data Science & AI](https://feeny.ai/job/senior-consultant-data-science-ai-ttec-digital-toronto-2ekhmna176rc) — Toronto, Canada
- [Director - Data Architect (Microsoft Data & AI)](https://feeny.ai/job/director-data-architect-microsoft-data-ai-ttec-digital-austin-s773rkc4adgg) — Austin, TX
- [Sales Executive - UK - CCAAS Solutions](https://feeny.ai/job/sales-executive-uk-ccaas-solutions-ttec-digital-london-b5qatdvy1twc) — London, United Kingdom
- [Administrative Assistant](https://feeny.ai/job/administrative-assistant-ttec-digital-hyderabad-mfbsdq8sg9pc) — Hyderabad, India
- [Director, Data Engineering - GCP](https://feeny.ai/job/director-data-engineering-gcp-ttec-digital-toronto-xe3g4hfgncg4) — Toronto, Canada
- [Amazon Connect, Principal Consultant](https://feeny.ai/job/amazon-connect-principal-consultant-ttec-digital-london-vybd8cwncaqk) — London, United Kingdom