--- title: 'ServiceNow QA Analyst at LTS' canonical: 'https://feeny.ai/job/servicenow-qa-analyst-lts-united-states-dn1fma19t4dy' type: 'job' last_seen: '2026-09-07' --- # ServiceNow QA Analyst at LTS - **Company:** LTS - **Location:** United States - **Work type:** remote - **Posted:** 2026-08-18 - **Last confirmed live:** 2026-09-07 - **Apply:** https://job-boards.greenhouse.io/lts/jobs/4372981009 ## Job description Location: Remote (U.S.) Clearance: U.S. Citizen or Permanent Resident Required with the ability to obtain a Public Trust Salary Range: 95K – 110K LTS is seeking a ServiceNow QA Analyst to support application delivery, testing, release coordination, platform operations, and governance activities for a Department of Veterans Affairs (VA) program. The ServiceNow QA Analyst will play an important role in ensuring the quality, reliability, and successful delivery of platform enhancements throughout the software development lifecycle. This individual will work closely with developers, business analysts, project managers, and other technical stakeholders to execute testing activities, identify and track defects, coordinate release readiness, and support production deployments. The ideal candidate combines a strong foundation in software quality assurance with excellent organization, communication, and attention to detail and is comfortable operating across both testing and release management activities within an Agile enterprise environment. What You’ll Do: - Execute functional, regression, integration, and user acceptance testing for ServiceNow platform capabilities and enhancements. - Collaborate with developers, business analysts, project managers, and technical stakeholders throughout the development lifecycle to review requirements, assess testability, and ensure quality checkpoints are met. - Support the implementation and use of the ServiceNow Automated Test Framework (ATF). - Develop and maintain comprehensive test plans, test cases, test data, and supporting testing documentation. - Identify, document, validate, and track software defects through resolution. - Coordinate release readiness activities and perform deployment validation. - Prepare and publish release notes for platform deployments, enhancements, and updates. - Track release schedules, change records, implementation documentation, and related deployment activities. - Support platform governance, compliance, and operational procedures. - Assist with quality and operational reporting, metrics, and continuous improvement initiatives. - Communicate testing status, release readiness, risks, issues, and dependencies to appropriate technical and program stakeholders. - Participate in Agile delivery activities and collaborate across teams to support timely, high-quality platform releases What We're Looking For: - Bachelor’s degree in Information Technology, Computer Science, Business, or a related field with 3+ years of relevant professional experience; or 5+ years of relevant experience in lieu of a degree. - 3–5 years of experience in quality assurance, software testing, platform operations, release management, or a related IT discipline. - Experience working with ServiceNow and enterprise platform environments. - Strong knowledge of test planning, test execution, defect management, and software development lifecycle (SDLC) practices. - Experience supporting functional, regression, integration, and/or user acceptance testing. - Understanding of Agile methodologies and experience working within Agile software delivery teams. - Experience coordinating software or platform releases, including release readiness, deployment validation, change tracking, and supporting documentation. - Strong documentation skills with the ability to develop and maintain test cases, test plans, release documentation, and operational artifacts. - Excellent stakeholder communication and collaboration skills. - Strong organization, attention to detail, analytical thinking, and problem-solving capabilities. - Ability to obtain and maintain client-required access as needed. Nice to Have: - ServiceNow Certified System Administrator (CSA) certification. - Additional hands-on experience working with the ServiceNow platform. - Experience implementing or working with ServiceNow Automated Test Framework (ATF). - Knowledge of ITIL practices, Change Management, and Release Management. - Familiarity with APIs and enterprise integrations. - Understanding of basic scripting concepts. - Experience supporting enterprise or federal IT environments. What’s in it for you? The opportunity to support high visibility federal missions in IT and healthcare A culture that values innovation, growth, collaboration, and quality Access to cutting-edge tools and technologies Comprehensive benefits for you and your family A career path that rewards ambition and performance If you’re ready to push boundaries, sharpen your skills, and join a team that is passionate about building what’s next, we’d love to meet you. Apply today and let’s build a future together! LTS shares salary ranges to promote transparency. Compensation ranges are provided for informational purposes, and final compensation may vary based on experience, skills, location, and role requirements. LTS is committed to offering eligible employees comprehensive benefits that will provide them with options intended to meet their needs and the needs of their family. ## About LTS ## Company Overview - **One-liner**: LTS is a global Contract Development and Manufacturing Organization (CDMO) specializing in designing and manufacturing innovative non-invasive drug delivery systems for pharmaceutical partners. - **Entity Type**: Private (bootstrapped, no disclosed funding rounds) - **Headquarters**: Andernach, Germany - **Founded**: 1984 - **Founders**: Not publicly available ## Core Business - Primary industry: Pharmaceutical contract development and manufacturing (CDMO) for drug delivery systems. - Target customers: B2B – pharmaceutical and biotechnology companies seeking outsourced development and production of drug delivery technologies. - Mission or purpose: “We enable our partners to succeed by doing what we do best” – with a stated purpose to CARE, CREATE, and DELIVER to improve patient outcomes. ## Products & Services - **Transdermal Therapeutic Systems (TTS)**: Skin-applied patches for systemic drug delivery (e.g., nitroglycerin, buprenorphine, Parkinson’s, Alzheimer’s, contraceptive). - **Oral Thin Films (OTF)**: Rapidly dissolving films for buccal or sublingual administration (e.g., ondansetron for chemotherapy-induced nausea, buprenorphine/naloxone for opioid use disorder). - **Micro Array Patches (MAP)**: Dissolvable microneedle patches for transdermal delivery with faster onset and enhanced compliance. - **Topical Patch Systems**: Flexible, ready-to-use platforms for delivering topical medicines. - **Nasal Drug Delivery**: Specialized nasal spray and sterile dosage forms (capabilities added via 2025 acquisition of Renaissance Lakewood). - **Sorrel™ Device Technology**: On-body delivery systems for large-volume, highly viscous formulations (acquired from Eitan Medical in 2023). - **CDMO Services**: End-to-end services from R&D and process development through commercial manufacturing and lifecycle management. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company). - **Key Metric**: Over 2,000 employees; production capacity exceeding 2.6 billion units per year; more than 200 patent families owned. - **Notable Investors/Partners**: No external investors disclosed. Key pharmaceutical partners include Dr. Reddy’s (launch of generic Suboxone film), and numerous partners for first-to-market patches (nicotine, contraceptive, Parkinson’s, Alzheimer’s). - **Growth Signals**: Acquisition of Renaissance Lakewood (2025) adding nasal spray and aseptic manufacturing; acquisition of Tapemark in St. Paul, USA (2022); establishment of LTS Device Technologies in Netanya, Israel for wearable infusion pumps; headcount growth from ~1,000 to over 2,000 in recent years. ## Competitive Advantages - Market leader in transdermal drug delivery: pioneered the first nicotine patch, contraceptive patch, Parkinson’s patch, and Alzheimer’s patch. - Broad technology platform covering TTS, OTF, MAP, topical, nasal, and on-body devices – rare breadth under one roof. - Global manufacturing footprint: facilities in Germany (Andernach), USA (West Caldwell, NJ; St. Paul, MN; Lakewood, NJ), Israel (Netanya), and business development in Shanghai. - Strong IP portfolio with 200+ patent families. - Long-standing track record of regulatory approvals and commercial launches since 1984. ## Strategic Focus - Expanding into next-generation delivery technologies: microneedles, on-body injectors, and nasal delivery. - Increasing US manufacturing capacity and sterile capabilities through recent acquisitions. - Deepening partnerships with pharma companies to bring new combination products to market. - Leveraging single-source CDMO model to reduce partner risk and accelerate time-to-market. ## Why Work Here - **Culture**: Emphasizes CARE, CREATE, DELIVER with key behaviors of Teamwork, Customer Orientation, Entrepreneurship, Accountability, and Leadership. - **Impact**: Employees work on products that directly improve patient lives – many first-of-their-kind therapies. - **Growth**: Rapid expansion via acquisitions and organic growth offers career development opportunities. - **Locations**: Multiple sites in Germany, USA, and Israel; roles span R&D, engineering, manufacturing, quality, and business. - **Work environment**: Collaborative, cross-functional teams with access to experts across disciplines. Described as “supportive team where every day is different.” - **Remote/Hybrid**: Not explicitly stated; likely site-dependent given manufacturing nature. - **Notable perks**: “Apply Your Unique Skills with a Team that’s Writing Medical History” – strong innovation focus and global reach. ## Sources 1. [ltslohmann.com](https://www.ltslohmann.com/en/our-company/) – Company overview, history, milestones, and key metrics. 2. [ltslohmann.com](https://www.ltslohmann.com/en/) – Homepage with technology descriptions and purpose. 3. [ltslohmann.com](https://ltslohmann.com/en/our-company/locations/) – Global locations and capabilities. 4. [ltslohmann.com](https://www.ltslohmann.com/en/careers/) – Careers page with culture and purpose. 5. [ltslohmann.com](https://ltslohmann.com/en/careers/deliver/) – Additional careers content. 6. [Greenhouse.io](https://job-boards.greenhouse.io/lts) – Official careers portal. ## Other roles at LTS - [Salesforce Platform Architect](https://feeny.ai/job/salesforce-platform-architect-lts-united-states-8peez7y7w4gb) — United States - [Microsoft Endpoint Configuration Manager (MECM/SCCM)](https://feeny.ai/job/microsoft-endpoint-configuration-manager-mecm-sccm-lts-united-states-6grwgm5srtwd) — United States - [ServiceNow Developer](https://feeny.ai/job/servicenow-developer-lts-united-states-sxfv3vggcd3y) — United States - [Courier](https://feeny.ai/job/courier-lts-philadelphia-mississippi-eg5wb0yk81d1) — Philadelphia Mississippi, United States - [Courier](https://feeny.ai/job/courier-lts-bozeman-montana-m8zrm7qf02qy) — Bozeman Montana, United States - [ServiceNow System Administrator](https://feeny.ai/job/servicenow-system-administrator-lts-united-states-mrah4f4kf3c2) — United States - [Director, AI Practice - Development, Growth, & Strategic Partnerships](https://feeny.ai/job/director-ai-practice-development-growth-strategic-partnerships-lts-united-states-44qdhvf00awa) — United States - [System Administrator - Endpoint Engineering](https://feeny.ai/job/system-administrator-endpoint-engineering-lts-albany-new-york-2bnn8zhznrpz) — Albany New York, United States - [Salesforce Release Engineer](https://feeny.ai/job/salesforce-release-engineer-lts-united-states-6sgd8mntghtf) — United States - [Senior Applied AI Engineer](https://feeny.ai/job/senior-applied-ai-engineer-lts-united-states-wc5x8sda2fnq) — United States