--- title: 'ServiceNow Solution Architect - AI at NewRocket' canonical: 'https://feeny.ai/job/servicenow-solution-architect-ai-newrocket-united-states-canada-h36pr0yxdzrj' type: 'job' last_seen: '2026-09-09' --- # ServiceNow Solution Architect - AI at NewRocket - **Company:** NewRocket - **Location:** United States / Canada - **Work type:** remote - **Posted:** 2026-09-09 - **Last confirmed live:** 2026-09-09 - **Apply:** https://www.newrocket.com/careers/job?gh_jid=6186205004&gh_jid=6186205004 ## Job description ## Our Mission NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers.  Our vision is to be the go-to ServiceNow Guide, creating extraordinary results with ServiceNow. NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”.  We are #GoingBeyond We bring 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 3,000 ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges. NewRocket is proud to be an Anthropic partner/vendor. Through this relationship, we are expanding our ability to help enterprise clients responsibly design, deploy, and scale AI solutions powered by Claude and other leading AI technologies. Our AI Foundry teams apply Anthropic-aligned practices across prompt and context engineering, retrieval-augmented generation (RAG), agentic workflows, tool use, structured outputs, model evaluation, security, governance, and human-in-the-loop controls. We #GoBeyondWorkflows to create new kinds of experiences for our customers. Role: ServiceNow / AI Solution Architect ## Role Summary The ServiceNow / AI Solution Architect will own the ServiceNow application architecture for Plutus, including scoped application design, workspace and user experience patterns, workflow automation, agentic AI design, human-in-the-loop controls, integration patterns, and platform governance. This role ensures that Plutus is architected as a scalable, secure, and governed ServiceNow solution that supports AI agent deployment, insurance workflow automation, and customer environment readiness. Required Skills - ServiceNow platform architecture - App Engine and scoped applications - UI Builder and Workspaces - Flow Designer and IntegrationHub - REST/API architecture and ServiceNow integration patterns - ServiceNow AI capabilities, including Now Assist, AI Agent Studio, agent orchestration, and AI-enabled workflow design - Human-in-the-loop workflow design - AI governance, guardrails, testing, validation, responsible AI controls, and operational monitoring - Security and access design within ServiceNow - Customer environment connectivity, deployment readiness, and technical governance - Insurance or regulated-industry workflow experience preferred Primary Responsibilities - Define the ServiceNow and Plutus application architecture. - Determine how Plutus fits within the customer’s ServiceNow environment. - Design scoped application, workspace, workflow, integration, and agentic AI patterns. - Define how agents, workflows, user experiences, business rules, integrations, and human approvals work together. - Establish technical standards for configuration, extension, governance, and platform guardrails. - Validate AI behavior, escalation logic, guardrails, acceptance criteria, and operational monitoring needs. - Partner with customer technical teams to confirm environment readiness, required connectivity, identity/access considerations, and deployment approach. - Remain actively involved throughout implementation to ensure architecture integrity. ## Preferred Experience - Hands-on implementation experience with Now Assist, AI Agent Studio, agent orchestration, or related ServiceNow AI capabilities - Experience designing ServiceNow solutions for insurance, financial services, risk, compliance, or regulated workflow environments - Experience with ServiceNow integrations, REST/API patterns, IntegrationHub, or customer environment connectivity - Experience defining platform governance, technical standards, and scalable implementation patterns for enterprise ServiceNow programs ## Preferred Insurance Core-System Integration Experience Preferred candidates should bring practical awareness of how ServiceNow-based AI agents and workflows may interact with insurance systems and data sources in a client environment. - Experience with insurance core-system integration concepts, including policy administration, claims, broker/customer platforms, document systems, and insurance data flows - Understanding of how ServiceNow workflows, records, APIs, and agent actions may need to interact with customer enterprise systems - Familiarity with REST/API patterns, IntegrationHub, data mapping, data readiness, identity/access, and security considerations in regulated environments - Ability to evaluate integration complexity, identify dependencies, and partner with customer technical teams without over-positioning the role as a full enterprise integration architect - Experience supporting insurance, financial services, risk, compliance, or other regulated workflow environments preferred We Take Care of Our People NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status For individuals with disabilities who would like to request an accommodation, please contact hr.ca@NewRocket.com ## About NewRocket ## Company Overview - **One-liner**: NewRocket is an AI-first ServiceNow Elite Partner that helps enterprise leaders implement AI-driven workflows and digital transformation on the ServiceNow platform. - **Entity Type**: Private (backed by private equity; parent company: Column Group) - **Headquarters**: Vista, California, USA (with offices in New York, London, and Pune, India) - **Founded**: 2016 - **Founders**: Not publicly disclosed; leadership team includes CEO Harsha Kumar, COO Frank Palermo, CRO Kevin Connolly, CFO Sanjeev Munjal, and Chief Growth & Alliances Officer Jason Rosenfeld. ## Core Business - **Primary industry**: IT Services and IT Consulting, focused on the ServiceNow ecosystem. - **Target customers**: B2B – Global enterprise leaders across Financial Services, Manufacturing, Higher Education, and other regulated industries. - **Mission**: To help enterprise leaders go beyond pilots into real outcomes with AI that works with people and fits their industry. ## Products & Services - **Now Assist LAUNCH**: A tactical program to rapidly activate up to four out-of-the-box Now Assist Agentic AI skills into production. - **Agentic AI Integration**: Strategic evaluation and deployment of modular AI agents on the ServiceNow platform for measurable outcomes in IT, HR, and beyond. - **Advisory & Transformation Services**: Roadmapping and strategy to connect platform capability with AI opportunity. - **Implementation Services**: Full-cycle ServiceNow deployment, configuration, and optimization. - **Employee Experience Solutions**: Improve service levels and productivity with better visibility into client interactions. - **Customer Experience Solutions**: Enhance customer service workflows on ServiceNow. - **Security, Risk & Resilience Solutions**: Enterprise security and compliance automation. - **Platform & Integrations Solutions**: Custom integrations and platform extensions. - **Portal, Intranet & Mobile Solutions**: Digital workplace and employee portal development. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company). - **Key Metric**: Annual revenue estimated at $12.0M (LinkedIn data, as of 2026); total funding includes a Corporate Round and Private Equity Round in 2021 (investors not named on LinkedIn). - **Notable Investors/Partners**: Parent company Column Group; acquired Service Stack in 2022. Recognized as ServiceNow Elite Partner, ServiceNow Worldwide Partner of the Year, ServiceNow America Partner of the Year, and ServiceNow Advanced Platform Partner. - **Growth Signals**: 402 employees (+1.0% YoY), active job postings up 59.4% monthly and 121.7% quarterly; operates in 10 countries; 1,341 ServiceNow micro-certifications and 908 sales/pre-sales/delivery accreditations. ## Competitive Advantages - **AI-first focus**: Positioned as the “AI-first Elite ServiceNow partner,” offering modular Agentic AI skills for rapid deployment. - **Deep ServiceNow expertise**: Holds 34 ServiceNow Expert Certifications and over 1,300 micro-certifications – among the largest pure-play ServiceNow partners. - **Industry specialization**: Tailored solutions for Financial Services, Manufacturing, and Higher Education, with dedicated teams that understand sector-specific challenges. - **Proven track record**: Multiple ServiceNow Partner of the Year awards and a history of successful acquisitions (Service Stack). ## Strategic Focus - **Agentic AI acceleration**: Launching programs like Now Assist LAUNCH and Origin (AI-infused back-to-box offering) to help enterprises move from pilot to production. - **Global expansion**: Growing presence in EMEA (London office) and APAC (Pune, India) while deepening North American footprint. - **Talent development**: Investing in NewRocket University and a ServiceNow Enterprise Training agreement to upskill employees and retain top talent. ## Why Work Here - **Remote-friendly culture**: Flexible work environment with remote options, plus offices in Vista (CA), New York, London, and Pune. Emphasis on work-life balance and eliminating commute. - **Learning & growth**: Company-funded access to ServiceNow learning and certifications via NewRocket University; clear career progression paths. - **Benefits**: Competitive salary, healthcare (dental & vision), 401(k), flexible PTO, unlimited snacks, coffee, and beer. - **Core values**: Excellence, Creativity, Integrity, Teamwork, Empathy – with a stated commitment to diversity and celebrating individual uniqueness. - **Recognition culture**: Regular awards and a “humbled and honored” ethos; employees feel valued through recognition programs. ## Sources 1. [newrocket.com](https://www.newrocket.com/) 2. [newrocket.com/about](https://www.newrocket.com/about) 3. [newrocket.com/careers](https://www.newrocket.com/careers) 4. [linkedin.com/company/newrocket-gobeyond](https://www.linkedin.com/company/newrocket-gobeyond) 5. 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