--- title: 'ServiceNow Solution Architect - FSO, FSM, CSM at NewRocket' canonical: 'https://feeny.ai/job/servicenow-solution-architect-fso-fsm-csm-newrocket-us-or-raf7x3d141mb' type: 'job' last_seen: '2026-10-21' --- # ServiceNow Solution Architect - FSO, FSM, CSM at NewRocket - **Company:** NewRocket - **Location:** US OR, Canada - **Work type:** remote - **Posted:** 2026-10-21 - **Last confirmed live:** 2026-10-21 - **Apply:** https://www.newrocket.com/careers/job?gh_jid=6230560004&gh_jid=6230560004 ## Job description ServiceNow Solution Architect – FSO/CSM/FSM ## About NewRocket NewRocket, a global, full-service Elite ServiceNow and Anthropic partner, helps the world’s leading enterprises solve their toughest business problems and navigate change with confidence. As the AI-first Elite ServiceNow Partner, we combine industry expertise, human-centered design, and enterprise-grade AI to activate real value on the ServiceNow AI Platform. With two decades of experience, we are one of the largest pure-play ServiceNow partners, uniquely focused on helping enterprises adopt AI they trust: AI that delivers lasting business value. Our partnership with Anthropic gives our teams access to leading-edge Claude technology and puts us at the forefront of enterprise AI adoption. Together with our ServiceNow expertise, it lets us bring agentic AI, intelligent automation, and industry-specific workflows to clients in insurance, financial services, and beyond. NewRocket has been awarded the “2024 BEST Award,” “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF),” “2023 ServiceNow Worldwide Customer Workflow Partner of the Year,” and “2023 ServiceNow Creator Workflow Partner of the Year.” We #GoBeyondWorkflows to create new kinds of experiences for our customers. Come join our Crew! ## The Role NewRocket is a global team of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Solution Architect to lead the delivery of Financial Services Operations (FSO) solutions for large insurance and financial services client programs. You’ll anchor engagements in FSO and work across related product lines including Customer Service Management (CSM) and Field Service Management (FSM). As a Solution Architect, you will bring a strong understanding of how insurers operate, from policy servicing to claims to customer service. You’ll use that knowledge to translate business challenges into scalable solutions on the ServiceNow platform. You will lead customer workshops, architect and design FSO solutions, and lead and mentor a team of Software Engineers, aligning project tasks to each engineer’s skill set. We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like, then let you use your skills and experience to come up with innovative solutions that achieve customer goals. We are #GoingBeyond. Come join our Crew! ## What You Will Be Doing - Serve as the primary technical point of contact for FSO programs and represent the engineering team to insurance and financial services customers. - Facilitate customer workshops to capture and define requirements across insurance operations such as policy servicing, claims, and customer service. - Define FSO solutions aligned with the client’s business problems, industry needs, and ServiceNow best practices. - Provide engineers with architectural blueprints and requirements for FSO, CSM, and FSM implementations. - Write and estimate Stories, monitor engineers’ work, and ensure the quality and delivery of development. - Lead, coach, and mentor a team of Software Engineers, aligning project tasks to each engineer’s skill set. - Partner with Project Managers to manage scope creep and resolve technical issues. - Conduct demos, deliver documentation, and facilitate knowledge transfer. - Draft and publish technical and process documentation in the company repository. - Research insurance and financial services industry trends to propose enhancements to NewRocket’s FSO products and offerings. ## What You Bring Along - 8–12 years of experience in application development at a SaaS, PaaS, or enterprise software company. - 3+ years of ServiceNow platform experience with a deep understanding of its architecture. - Proven hands-on experience designing and delivering ServiceNow Financial Services Operations (FSO) solutions. - Experience in the insurance industry, either working at a carrier or delivering programs for insurance clients, with an understanding of core processes such as policy servicing and claims. - Experience with CSM and FSM, including a fundamental understanding of the CSM data model, which FSO builds on. - Strong ServiceNow scripting skills. - Working knowledge of the key technologies behind ServiceNow integrations: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS. - Proven ability to lead the development and delivery of ServiceNow solutions in client environments. - Experience with Agile/Scrum methodology. - Strong problem-solving skills and the ability to simplify complex situations. - Proficiency with Microsoft Word, Excel, and PowerPoint. - Exposure to ServiceNow AI capabilities such as Now Assist and AI Agents is a plus. Certifications & Knowledge The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will complete ServiceNow competency certifications as well as module accreditations. Required (current, or obtained within 6 months of hire): - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Implementation Specialist (CIS) in a relevant domain, with FSO or CSM preferred Preferred: - ITIL Foundation - ServiceNow Micro-certifications We Take Care of Our People NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com. ## About NewRocket ## Company Overview - **One-liner**: NewRocket is an AI-first ServiceNow Elite Partner that helps enterprise leaders implement AI-driven workflows and digital transformation on the ServiceNow platform. - **Entity Type**: Private (backed by private equity; parent company: Column Group) - **Headquarters**: Vista, California, USA (with offices in New York, London, and Pune, India) - **Founded**: 2016 - **Founders**: Not publicly disclosed; leadership team includes CEO Harsha Kumar, COO Frank Palermo, CRO Kevin Connolly, CFO Sanjeev Munjal, and Chief Growth & Alliances Officer Jason Rosenfeld. ## Core Business - **Primary industry**: IT Services and IT Consulting, focused on the ServiceNow ecosystem. - **Target customers**: B2B – Global enterprise leaders across Financial Services, Manufacturing, Higher Education, and other regulated industries. - **Mission**: To help enterprise leaders go beyond pilots into real outcomes with AI that works with people and fits their industry. ## Products & Services - **Now Assist LAUNCH**: A tactical program to rapidly activate up to four out-of-the-box Now Assist Agentic AI skills into production. - **Agentic AI Integration**: Strategic evaluation and deployment of modular AI agents on the ServiceNow platform for measurable outcomes in IT, HR, and beyond. - **Advisory & Transformation Services**: Roadmapping and strategy to connect platform capability with AI opportunity. - **Implementation Services**: Full-cycle ServiceNow deployment, configuration, and optimization. - **Employee Experience Solutions**: Improve service levels and productivity with better visibility into client interactions. - **Customer Experience Solutions**: Enhance customer service workflows on ServiceNow. - **Security, Risk & Resilience Solutions**: Enterprise security and compliance automation. - **Platform & Integrations Solutions**: Custom integrations and platform extensions. - **Portal, Intranet & Mobile Solutions**: Digital workplace and employee portal development. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company). - **Key Metric**: Annual revenue estimated at $12.0M (LinkedIn data, as of 2026); total funding includes a Corporate Round and Private Equity Round in 2021 (investors not named on LinkedIn). - **Notable Investors/Partners**: Parent company Column Group; acquired Service Stack in 2022. Recognized as ServiceNow Elite Partner, ServiceNow Worldwide Partner of the Year, ServiceNow America Partner of the Year, and ServiceNow Advanced Platform Partner. - **Growth Signals**: 402 employees (+1.0% YoY), active job postings up 59.4% monthly and 121.7% quarterly; operates in 10 countries; 1,341 ServiceNow micro-certifications and 908 sales/pre-sales/delivery accreditations. ## Competitive Advantages - **AI-first focus**: Positioned as the “AI-first Elite ServiceNow partner,” offering modular Agentic AI skills for rapid deployment. - **Deep ServiceNow expertise**: Holds 34 ServiceNow Expert Certifications and over 1,300 micro-certifications – among the largest pure-play ServiceNow partners. - **Industry specialization**: Tailored solutions for Financial Services, Manufacturing, and Higher Education, with dedicated teams that understand sector-specific challenges. - **Proven track record**: Multiple ServiceNow Partner of the Year awards and a history of successful acquisitions (Service Stack). ## Strategic Focus - **Agentic AI acceleration**: Launching programs like Now Assist LAUNCH and Origin (AI-infused back-to-box offering) to help enterprises move from pilot to production. - **Global expansion**: Growing presence in EMEA (London office) and APAC (Pune, India) while deepening North American footprint. - **Talent development**: Investing in NewRocket University and a ServiceNow Enterprise Training agreement to upskill employees and retain top talent. ## Why Work Here - **Remote-friendly culture**: Flexible work environment with remote options, plus offices in Vista (CA), New York, London, and Pune. Emphasis on work-life balance and eliminating commute. - **Learning & growth**: Company-funded access to ServiceNow learning and certifications via NewRocket University; clear career progression paths. - **Benefits**: Competitive salary, healthcare (dental & vision), 401(k), flexible PTO, unlimited snacks, coffee, and beer. - **Core values**: Excellence, Creativity, Integrity, Teamwork, Empathy – with a stated commitment to diversity and celebrating individual uniqueness. - **Recognition culture**: Regular awards and a “humbled and honored” ethos; employees feel valued through recognition programs. ## Sources 1. [newrocket.com](https://www.newrocket.com/) 2. [newrocket.com/about](https://www.newrocket.com/about) 3. [newrocket.com/careers](https://www.newrocket.com/careers) 4. [linkedin.com/company/newrocket-gobeyond](https://www.linkedin.com/company/newrocket-gobeyond) 5. 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