---
title: 'ServiceNow Solution Architect - IRM/GRC (Canada) at NewRocket'
canonical: 'https://feeny.ai/job/servicenow-solution-architect-irm-grc-canada-newrocket-canada-dm34jzjb8sp0'
type: 'job'
last_seen: '2026-09-09'
---

# ServiceNow Solution Architect - IRM/GRC (Canada) at NewRocket

- **Company:** NewRocket
- **Location:** Canada
- **Work type:** remote
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-09
- **Apply:** https://www.newrocket.com/careers/job?gh_jid=6132083004&gh_jid=6132083004

## Job description

## Why Us

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. The go-to ServiceNow guide, NewRocket was recently awarded the “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”.

We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver.  We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

## Why You

We are hiring an IRM/GRC ServiceNow Solution Architect, for our Security, Risk & Resilience team. The Solution Architect is responsible for designing, delivering, and deploying technical solutions to customers and overseeing the efforts of other development team members in large scale projects.  The Solution Architect is accountable for their personal utilization and responsible for their interactions with a customer resulting in a high customer satisfaction rating.

The focus of this role is developing and deploying IRM/GRC solutions on the ServiceNow platform. ServiceNow is an enterprise class leader in the IRM/GRC space and NewRocket’s is a premier specialist ServiceNow partner.

## The Role

- You will be a part of the Security, Risk & Resiliency team to help design, build and maintain solutions for our clients on the ServiceNow GRC platform
- Assist with proposal development, scoping engagements and driving solutions in an advisory capacity for enterprise level GRC projects
- Experience with integrations that specialize in automation of continuous monitoring solutions
- Ability to develop roadmaps for broad or complex implementation projects
- Participate on project teams that define, design, and develop IRM/GRC solutions on the ServiceNow platform based on requirements gathered from various clients
- Configure and code solutions for clients IRM GRC solutions
- Prepare Requirement, Design, or Test Plan documents as part of the project
- Help define and estimate sprints for Agile projects
- Provide guidance and instruction on showing end users how to use the solution that has been built for them
- Demonstrate problem-solving skills as part of designing and developing IRM/GRC solutions
- Experience integrating ServiceNow with different systems working with REST/SOAP and using Integration Hub to build reports and dashboards using performance analytics application
- Provide subject matter expertise and industry best practices
- Provide architecture and technical direction for design and implementation
- Provide technical guidance, direction, and oversight to project team members
- Lead sprints to build, review and refine use case functionality
- Conduct training and knowledge transfer
- Develop training and knowledge transfer documentation

## What You Bring Along

- 5-7 years’ experience working in professional services, GRC and/or ServiceNow
- Experience with ITSM, GRC and security systems integrations and implementations
- Advance knowledge and experience with Security and GRC technologies (e.g., ServiceNow, Archer)
- Ability to develop overall architecture and implementation plans for broad-scope or complex projects
- Demonstrated experience with multiple implementation methodologies/SDLC
- Exposure to ServiceNow Automated Test Framework (ATF), testing software, developing test plans, or regression testing
- University degree or college diploma in Computer Science, Technology, Software Development, Business Information Sciences, or other degree / diploma related to software programming or coding, or equivalent experience

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status For individuals with disabilities who would like to request an accommodation, please contact hr.ca@NewRocket.com

## About NewRocket

## Company Overview
- **One-liner**: NewRocket is an AI-first ServiceNow Elite Partner that helps enterprise leaders implement AI-driven workflows and digital transformation on the ServiceNow platform.
- **Entity Type**: Private (backed by private equity; parent company: Column Group)
- **Headquarters**: Vista, California, USA (with offices in New York, London, and Pune, India)
- **Founded**: 2016
- **Founders**: Not publicly disclosed; leadership team includes CEO Harsha Kumar, COO Frank Palermo, CRO Kevin Connolly, CFO Sanjeev Munjal, and Chief Growth & Alliances Officer Jason Rosenfeld.

## Core Business
- **Primary industry**: IT Services and IT Consulting, focused on the ServiceNow ecosystem.
- **Target customers**: B2B – Global enterprise leaders across Financial Services, Manufacturing, Higher Education, and other regulated industries.
- **Mission**: To help enterprise leaders go beyond pilots into real outcomes with AI that works with people and fits their industry.

## Products & Services
- **Now Assist LAUNCH**: A tactical program to rapidly activate up to four out-of-the-box Now Assist Agentic AI skills into production.
- **Agentic AI Integration**: Strategic evaluation and deployment of modular AI agents on the ServiceNow platform for measurable outcomes in IT, HR, and beyond.
- **Advisory & Transformation Services**: Roadmapping and strategy to connect platform capability with AI opportunity.
- **Implementation Services**: Full-cycle ServiceNow deployment, configuration, and optimization.
- **Employee Experience Solutions**: Improve service levels and productivity with better visibility into client interactions.
- **Customer Experience Solutions**: Enhance customer service workflows on ServiceNow.
- **Security, Risk & Resilience Solutions**: Enterprise security and compliance automation.
- **Platform & Integrations Solutions**: Custom integrations and platform extensions.
- **Portal, Intranet & Mobile Solutions**: Digital workplace and employee portal development.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Annual revenue estimated at $12.0M (LinkedIn data, as of 2026); total funding includes a Corporate Round and Private Equity Round in 2021 (investors not named on LinkedIn).
- **Notable Investors/Partners**: Parent company Column Group; acquired Service Stack in 2022. Recognized as ServiceNow Elite Partner, ServiceNow Worldwide Partner of the Year, ServiceNow America Partner of the Year, and ServiceNow Advanced Platform Partner.
- **Growth Signals**: 402 employees (+1.0% YoY), active job postings up 59.4% monthly and 121.7% quarterly; operates in 10 countries; 1,341 ServiceNow micro-certifications and 908 sales/pre-sales/delivery accreditations.

## Competitive Advantages
- **AI-first focus**: Positioned as the “AI-first Elite ServiceNow partner,” offering modular Agentic AI skills for rapid deployment.
- **Deep ServiceNow expertise**: Holds 34 ServiceNow Expert Certifications and over 1,300 micro-certifications – among the largest pure-play ServiceNow partners.
- **Industry specialization**: Tailored solutions for Financial Services, Manufacturing, and Higher Education, with dedicated teams that understand sector-specific challenges.
- **Proven track record**: Multiple ServiceNow Partner of the Year awards and a history of successful acquisitions (Service Stack).

## Strategic Focus
- **Agentic AI acceleration**: Launching programs like Now Assist LAUNCH and Origin (AI-infused back-to-box offering) to help enterprises move from pilot to production.
- **Global expansion**: Growing presence in EMEA (London office) and APAC (Pune, India) while deepening North American footprint.
- **Talent development**: Investing in NewRocket University and a ServiceNow Enterprise Training agreement to upskill employees and retain top talent.

## Why Work Here
- **Remote-friendly culture**: Flexible work environment with remote options, plus offices in Vista (CA), New York, London, and Pune. Emphasis on work-life balance and eliminating commute.
- **Learning & growth**: Company-funded access to ServiceNow learning and certifications via NewRocket University; clear career progression paths.
- **Benefits**: Competitive salary, healthcare (dental & vision), 401(k), flexible PTO, unlimited snacks, coffee, and beer.
- **Core values**: Excellence, Creativity, Integrity, Teamwork, Empathy – with a stated commitment to diversity and celebrating individual uniqueness.
- **Recognition culture**: Regular awards and a “humbled and honored” ethos; employees feel valued through recognition programs.

## Sources
1. [newrocket.com](https://www.newrocket.com/)
2. [newrocket.com/about](https://www.newrocket.com/about)
3. [newrocket.com/careers](https://www.newrocket.com/careers)
4. [linkedin.com/company/newrocket-gobeyond](https://www.linkedin.com/company/newrocket-gobeyond)
5. [job-boards.greenhouse.io/highmetric](https://job-boards.greenhouse.io/highmetric)

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