---
title: 'ServiceNow Solution Architect Lead at Cprime'
canonical: 'https://feeny.ai/job/servicenow-solution-architect-lead-cprime-united-states-w4p9p7yg72k1'
type: 'job'
last_seen: '2026-11-08'
---

# ServiceNow Solution Architect Lead at Cprime

- **Company:** Cprime
- **Location:** United States
- **Employment:** contract
- **Work type:** remote
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.lever.co/cprime/d1149628-579c-4348-a3ba-2d10a1ff6b03

## Job description

Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking.  Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies.  We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.

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The Solution Architect Lead is a senior ServiceNow architect who helps enterprise clients decide how to use AI across HR and IT. You work with client leaders from the first conversation through to a design that is ready to build, and you set the architecture standards our consultants and implementation teams follow.

As AI automates more of the implementation work, clients need more help deciding what to build and how to get value from it. This role focuses on that work: shaping the right solution, proving it can work, and setting up our implementation teams to build it well.

What you will do:

- Advise client leaders. Be a trusted architecture advisor and explain technical trade-offs to senior stakeholders in business terms.
- Design end-to-end AI solutions. Shape solutions that cover the employee experience, the workflows behind it, the AI agents involved, and how they are governed, across HR and IT.
- Define the target architecture. Set the solution design, integration patterns, data architecture, security model, environment strategy, and portal architecture for major client programs.
- Design the employee experience. Architect ServiceNow Employee Center portals that help employees find services across departments through clear navigation, targeted content, search, and a single view of their tasks.
- Lead workshops and reviews. Run design workshops and architecture reviews with client leaders and our implementation teams.
- Support new business. Contribute architecture to client workshops, business cases, proofs of concept, and proposals, so what we sell is technically grounded.
- Prove feasibility. Work with our AI engineers to test design choices in proofs of concept, including integrations with client systems.
- Guide implementation. Hand off clear target architectures, and advise implementation teams during the build so it stays true to the design. Identify risks, technical debt, and non-scalable customizations early.
- Set the standard. Define platform standards for data model integrity, API integrations, portal design, and upgrade-safe extensibility. Turn them into reusable frameworks and patterns.
- Develop the team. Mentor other architects on architecture patterns, quality, and secure design.
- Stay ahead of the platform. Track ServiceNow's direction and identify what it means for clients and for our services.

Qualifications and skills:

- 9+ years of ServiceNow implementation, development, or architecture experience, including complex technical solution design.
- Proven experience as a technical lead, solution architect, or platform architect on enterprise-scale ServiceNow programs.
- Bachelor's degree in computer science, information technology, engineering, or a closely related field.
- Deep expertise in Now Platform architecture, data model design, ACL and security architecture, update strategy, and integration design.
- Experience designing across HRSD and ITSM, plus at least one of ITOM, ITAM, SPM, IRM/GRC, or App Engine.
- Hands-on experience with Employee Center design, including information architecture, widget strategy, search, security, and content strategy.
- Working knowledge of agentic AI on ServiceNow, including AI Agents and Moveworks. Experience with AI governance is a plus.
- Enough hands-on JavaScript and ServiceNow scripting to review designs and guide technical decisions.
- Ability to balance out-of-the-box capability, configuration, and custom development while preserving upgradeability and long-term platform health.
- Strong client-facing consulting experience, including workshops, architecture presentations, and work with senior stakeholders.
- Collaborative leadership style, with the ability to mentor teams and influence design choices.
- Comfortable in ambiguous enterprise transformation environments, with the judgment to simplify complex requirements into practical architecture decisions.

Certifications:

- Preferred: ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).
- Required: ServiceNow Certified System Administrator (CSA).
- Strongly desired: Certified Application Developer (CAD), and two or more Certified Implementation Specialist (CIS) certifications aligned to HRSD, ITSM, or other major product lines.

## What We Believe In

At Cprime we believe in facilitating social justice action internally, in industry, and within our communities.  We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.

## Equal Employment Opportunity Statement

Cprime is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

## About Cprime

## Company Overview
- **One-liner**: Cprime is a global consulting and solutions firm that helps enterprises modernize their operating models by aligning technology, workflows, and organizational structures.
- **Entity Type**: Private (Backed by Goldman Sachs and Everstone Capital since 2023)
- **Headquarters**: Dallas, Texas, USA (with 17 total offices globally)
- **Founded**: 2003
- **Founders**: Not publicly available

## Core Business
- Primary industry: IT Consulting, Digital Transformation, and Enterprise Services
- Target customers: B2B, primarily large enterprises (300+ Fortune 500 companies served) across 30 countries
- Mission/Purpose: To help visionary business leaders compose solutions, execute implementations, and perform against business goals — with a growing focus on embedding AI across the enterprise.

## Products & Services
- **Strategic Advisory & Consulting**: End-to-end transformation services from strategy to execution, including Agile, product, and technology solutions.
- **AI Transformation Consulting**: Human-first approach to AI adoption, focusing on decision flow, workflows, and organizational change to build AI-native foundations.
- **Platform Implementation & Management**: Services for major enterprise platforms including Atlassian, Salesforce, and ServiceNow/Moveworks, covering migration, optimization, and integration.
- **Data & Governance Consulting**: Rewiring infrastructure (data, governance, integration, AI, and change) into connected systems for speed, scalability, and decision-ready operations.
- **DevSecOps & Cloud Engineering**: Senior-level engineering services for secure cloud operations and continuous delivery pipelines.
- **Software Licensing & SaaS Management**: Specialized services for optimizing software licensing agreements and managing SaaS portfolios.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total headcount of 800+ team members; served 2,500+ clients across 30 countries
- **Notable Investors/Partners**: Backed by Goldman Sachs and Everstone Capital since 2023
- **Growth Signals**: 22 years of operating history; 300+ Fortune 500 companies as clients; growing focus on enterprise AI adoption; global expansion with offices across the US and India

## Competitive Advantages
- Multi-platform expertise (Atlassian, Salesforce, ServiceNow, Moveworks) creating a unique cross-vendor vantage point
- "Human-first AI transformation" methodology focusing on adoption rather than just technology — reducing implementation failure risk
- Global delivery capability with proximity to clients across North America and Asia
- Strategic backing from Goldman Sachs and Everstone Capital provides financial stability and growth capital
- Deep enterprise relationships built over two decades (2,500+ clients)

## Strategic Focus
- Embedding AI across the enterprise as a core capability, helping clients build AI-native foundations
- Expanding hybrid delivery model with key offices in Dallas (HQ), Boston, Seattle, Portland, Denver, Cary (NC), Bothell (WA), Hyderabad (India), and Chennai (India)
- Growing senior-level engineering and consulting talent, especially in DevSecOps, Cloud, and AI specialties
- Driving measurable outcomes in IT, product, and business operations for large enterprise clients

## Why Work Here
- **Work Model**: Hybrid and remote options available depending on role (e.g., many technical roles in India are Remote; US-based roles like ServiceNow Sales Executive offer remote; some roles like Senior Atlassian Consultant are Hybrid)
- **Culture**: Described as a global but collaborative firm with a focus on "illuminating opportunities others miss" — combining data, action, and orchestration
- **Perks & Benefits** (per Built In profile):
  - Performance bonuses
  - Employee discounts
  - Diversity-based Employee Resource Groups
  - Family medical leave and generous parental leave
  - Dental, health, and Flexible Spending Account (FSA) benefits
  - Job training and talent development programs
- **Engineering Culture**: Strong emphasis on senior-level technical talent (Senior DevSecOps & Cloud Engineer, Senior Software Licensing Specialist) with hybrid work options; hands-on execution combined with strategic advisory
- **Career Growth**: 22-year track record of stability; growing headcount (800+); backed by major private equity; opportunity to work with 300+ Fortune 500 clients on cutting-edge AI and cloud transformations

## Sources
1. [cprime.com/careers](https://www.cprime.com/careers/)
2. [cprime.com](https://www.cprime.com/)
3. [cprime.com/about-us](https://www.cprime.com/about-us/)
4. [jobs.lever.co/cprime](https://jobs.lever.co/cprime)
5. [builtin.com/company/cprime](https://builtin.com/company/cprime)

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