---
title: 'ServiceNow System Administrator at LTS'
canonical: 'https://feeny.ai/job/servicenow-system-administrator-lts-united-states-mrah4f4kf3c2'
type: 'job'
last_seen: '2026-09-07'
---

# ServiceNow System Administrator at LTS

- **Company:** LTS
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/lts/jobs/4372985009

## Job description

Location: Remote (U.S.) Clearance: U.S. Citizen or Permanent Resident Required with the ability to obtain a Public Trust Salary Range: 120K – 135K

LTS is seeking an experienced ServiceNow System Administrator to support the implementation, configuration, security, governance, and ongoing administration of the ServiceNow platform supporting a mission-critical Department of Veterans Affairs (VA) program.

The ServiceNow System Administrator will play a key role in establishing foundational platform standards, administrative processes, environment controls, user and access governance, security configurations, integrations, and operational procedures. This individual will work closely with platform architects, developers, cybersecurity personnel, infrastructure teams, and program leadership to ensure the ServiceNow environment is secure, stable, supportable, compliant, and governed in alignment with VA OIT standards and federal cybersecurity requirements.

This is an opportunity to help establish and mature a ServiceNow environment within a complex federal enterprise while contributing directly to platform reliability, security, governance, and modernization.

What You’ll Do:

- Support the initial configuration and operationalization of ServiceNow instances across development, test, staging, and production environments, including platform settings, plugins, properties, user/group structures, and administrative standards.
- Manage, configure, and maintain ServiceNow instances to ensure platform availability, performance, stability, security, and supportability.
- Prepare and support ServiceNow instance clones, upgrades, health checks, patching, release activities, and other advanced platform administration activities.
- Establish and administer controlled promotion of configuration changes between environments using approved ServiceNow deployment mechanisms and change processes.
- Manage activation and configuration of ServiceNow plugins and platform capabilities in accordance with architecture, security, licensing, and governance requirements.
- Monitor instance health, platform performance, diagnostics, scheduled jobs, logs, integrations, and technical debt; identify and remediate platform health findings.
- Provide day-to-day platform administration, end-user provisioning, and primary ITSM ticket triage for ServiceNow-related requests and issues.
- Help establish and enforce ServiceNow platform governance, including configuration standards, naming conventions, administrative procedures, development controls, environment management, and release processes.
- Review proposed platform changes for alignment with ServiceNow architecture, security, governance, and configuration standards.
- Maintain platform configuration records, administrative SOPs, environment diagrams, access matrices, operational runbooks, and other governance documentation.
- Support change management processes, including CAB and RFC activities, in alignment with VA governance requirements.
- Ensure ServiceNow configurations and connected technologies adhere to applicable VA TRM-approved technologies and standards.
- Configure and maintain ServiceNow users, groups, roles, ACLs, and role-based access controls using least-privilege and separation-of-duties principles.
- Support ServiceNow security controls, including authentication/SSO integrations, MFA dependencies, encryption, audit logging, privileged access, and secure configuration standards.
- Establish and maintain controls for service accounts, privileged accounts, API credentials, certificates, and secrets, including access reviews and credential rotation.
- Configure and maintain auditing, transaction logging, access logging, and supporting evidence required for security assessments and Authority to Operate (ATO) activities.
- Support compliance with applicable VA cybersecurity policies, FISMA, NIST 800-53, Zero Trust principles, and VAAR/FAR requirements.
- Partner with ISSOs and cybersecurity personnel on vulnerability remediation, POA&M updates, continuous monitoring, audit readiness, STIGs, CIS benchmarks, and secure configuration baselines.
- Support ServiceNow integration with enterprise identity services, including Active Directory and Microsoft Entra ID.
- Support and administer ServiceNow integrations using MID Servers, APIs, integration accounts, connection aliases, credentials, and endpoints.
- Coordinate with VA cloud, network, database, identity, and infrastructure teams on dependencies affecting platform availability, security, disaster recovery, and continuity of operations.
- Diagnose and resolve ServiceNow platform, integration, authentication, and application issues using system logs, transaction logs, scheduled job history, integration logs, and platform diagnostic capabilities.
- Provide Tier 2/3 support for ServiceNow incidents, service requests, and escalations.
- Collaborate with developers, architects, DevOps engineers, cybersecurity teams, network teams, and VA stakeholders to resolve cross-functional technical issues.
- Participate in Agile ceremonies and contribute to iterative delivery cycles.
- Recommend opportunities to improve platform performance, modernization, operational efficiency, security posture, and technical debt.

What We’re Looking For:

- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field or equivalent relevant professional experience.
- 5+ years of system administration or platform administration experience within enterprise or federal environments.
- 3+ years of hands-on ServiceNow platform administration experience.
- Demonstrated experience configuring ServiceNow users, groups, roles, ACLs, authentication, instance properties, plugins, notifications, scheduled jobs, integrations, and platform security controls.
- Experience supporting ServiceNow implementations or initial platform setup across development, test, staging, and production environments.
- Hands-on experience with ServiceNow instance upgrades, clones, health checks, release management, and configuration promotion.
- Experience establishing or operating within a ServiceNow platform governance model, including configuration standards, change controls, and administrative procedures.
- Knowledge of ServiceNow security architecture, least-privilege access design, audit logging, privileged access, and secure integration practices.
- Experience supporting SSO and identity integrations, preferably with Active Directory and/or Microsoft Entra ID.
- Knowledge of federal cybersecurity frameworks, STIGs, secure configuration practices, and ATO support activities.
- Experience documenting platform configurations, administrative procedures, security controls, and operational standards.
- Strong ServiceNow troubleshooting experience using platform logs, scheduled jobs, integration logs, and diagnostic capabilities.
- Experience supporting VA, DoD, HHS, or other federal agencies is strongly desired.
- Excellent communication and collaboration skills with the ability to work effectively across technical, cybersecurity, program, and government stakeholder teams.

Nice to Have:

- ServiceNow Certified System Administrator (CSA) certification.
- Additional ServiceNow certifications such as Certified Application Developer (CAD) or relevant implementation certifications.
- Experience supporting VA systems and environments, including IAM and TRM-approved technologies.
- Security+, ITIL, Microsoft, Red Hat, AWS, Azure Administrator, or other relevant technical certifications.
- Experience with automation tools such as PowerShell, Bash, or Ansible.
- Experience supporting cloud operations and modernization initiatives.

What’s in it for you?

The opportunity to support high visibility federal missions in IT and healthcare A culture that values innovation, growth, collaboration, and quality Access to cutting-edge tools and technologies Comprehensive benefits for you and your family A career path that rewards ambition and performance

If you’re ready to push boundaries, sharpen your skills, and join a team that is passionate about building what’s next, we’d love to meet you. Apply today and let’s build a future together! LTS shares salary ranges to promote transparency. Compensation ranges are provided for informational purposes, and final compensation may vary based on experience, skills, location, and role requirements.

LTS is committed to offering eligible employees comprehensive benefits that will provide them with options intended to meet their needs and the needs of their family.

## About LTS

## Company Overview
- **One-liner**: LTS is a global Contract Development and Manufacturing Organization (CDMO) specializing in designing and manufacturing innovative non-invasive drug delivery systems for pharmaceutical partners.
- **Entity Type**: Private (bootstrapped, no disclosed funding rounds)
- **Headquarters**: Andernach, Germany
- **Founded**: 1984
- **Founders**: Not publicly available

## Core Business
- Primary industry: Pharmaceutical contract development and manufacturing (CDMO) for drug delivery systems.
- Target customers: B2B – pharmaceutical and biotechnology companies seeking outsourced development and production of drug delivery technologies.
- Mission or purpose: “We enable our partners to succeed by doing what we do best” – with a stated purpose to CARE, CREATE, and DELIVER to improve patient outcomes.

## Products & Services
- **Transdermal Therapeutic Systems (TTS)**: Skin-applied patches for systemic drug delivery (e.g., nitroglycerin, buprenorphine, Parkinson’s, Alzheimer’s, contraceptive).
- **Oral Thin Films (OTF)**: Rapidly dissolving films for buccal or sublingual administration (e.g., ondansetron for chemotherapy-induced nausea, buprenorphine/naloxone for opioid use disorder).
- **Micro Array Patches (MAP)**: Dissolvable microneedle patches for transdermal delivery with faster onset and enhanced compliance.
- **Topical Patch Systems**: Flexible, ready-to-use platforms for delivering topical medicines.
- **Nasal Drug Delivery**: Specialized nasal spray and sterile dosage forms (capabilities added via 2025 acquisition of Renaissance Lakewood).
- **Sorrel™ Device Technology**: On-body delivery systems for large-volume, highly viscous formulations (acquired from Eitan Medical in 2023).
- **CDMO Services**: End-to-end services from R&D and process development through commercial manufacturing and lifecycle management.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Over 2,000 employees; production capacity exceeding 2.6 billion units per year; more than 200 patent families owned.
- **Notable Investors/Partners**: No external investors disclosed. Key pharmaceutical partners include Dr. Reddy’s (launch of generic Suboxone film), and numerous partners for first-to-market patches (nicotine, contraceptive, Parkinson’s, Alzheimer’s).
- **Growth Signals**: Acquisition of Renaissance Lakewood (2025) adding nasal spray and aseptic manufacturing; acquisition of Tapemark in St. Paul, USA (2022); establishment of LTS Device Technologies in Netanya, Israel for wearable infusion pumps; headcount growth from ~1,000 to over 2,000 in recent years.

## Competitive Advantages
- Market leader in transdermal drug delivery: pioneered the first nicotine patch, contraceptive patch, Parkinson’s patch, and Alzheimer’s patch.
- Broad technology platform covering TTS, OTF, MAP, topical, nasal, and on-body devices – rare breadth under one roof.
- Global manufacturing footprint: facilities in Germany (Andernach), USA (West Caldwell, NJ; St. Paul, MN; Lakewood, NJ), Israel (Netanya), and business development in Shanghai.
- Strong IP portfolio with 200+ patent families.
- Long-standing track record of regulatory approvals and commercial launches since 1984.

## Strategic Focus
- Expanding into next-generation delivery technologies: microneedles, on-body injectors, and nasal delivery.
- Increasing US manufacturing capacity and sterile capabilities through recent acquisitions.
- Deepening partnerships with pharma companies to bring new combination products to market.
- Leveraging single-source CDMO model to reduce partner risk and accelerate time-to-market.

## Why Work Here
- **Culture**: Emphasizes CARE, CREATE, DELIVER with key behaviors of Teamwork, Customer Orientation, Entrepreneurship, Accountability, and Leadership.
- **Impact**: Employees work on products that directly improve patient lives – many first-of-their-kind therapies.
- **Growth**: Rapid expansion via acquisitions and organic growth offers career development opportunities.
- **Locations**: Multiple sites in Germany, USA, and Israel; roles span R&D, engineering, manufacturing, quality, and business.
- **Work environment**: Collaborative, cross-functional teams with access to experts across disciplines. Described as “supportive team where every day is different.”
- **Remote/Hybrid**: Not explicitly stated; likely site-dependent given manufacturing nature.
- **Notable perks**: “Apply Your Unique Skills with a Team that’s Writing Medical History” – strong innovation focus and global reach.

## Sources
1. [ltslohmann.com](https://www.ltslohmann.com/en/our-company/) – Company overview, history, milestones, and key metrics.
2. [ltslohmann.com](https://www.ltslohmann.com/en/) – Homepage with technology descriptions and purpose.
3. [ltslohmann.com](https://ltslohmann.com/en/our-company/locations/) – Global locations and capabilities.
4. [ltslohmann.com](https://www.ltslohmann.com/en/careers/) – Careers page with culture and purpose.
5. [ltslohmann.com](https://ltslohmann.com/en/careers/deliver/) – Additional careers content.
6. [Greenhouse.io](https://job-boards.greenhouse.io/lts) – Official careers portal.

## Other roles at LTS

- [Salesforce Platform Architect](https://feeny.ai/job/salesforce-platform-architect-lts-united-states-8peez7y7w4gb) — United States
- [Microsoft Endpoint Configuration Manager (MECM/SCCM)](https://feeny.ai/job/microsoft-endpoint-configuration-manager-mecm-sccm-lts-united-states-6grwgm5srtwd) — United States
- [ServiceNow Developer](https://feeny.ai/job/servicenow-developer-lts-united-states-sxfv3vggcd3y) — United States
- [Courier](https://feeny.ai/job/courier-lts-philadelphia-mississippi-eg5wb0yk81d1) — Philadelphia Mississippi, United States
- [Courier](https://feeny.ai/job/courier-lts-bozeman-montana-m8zrm7qf02qy) — Bozeman Montana, United States
- [ServiceNow QA Analyst](https://feeny.ai/job/servicenow-qa-analyst-lts-united-states-dn1fma19t4dy) — United States
- [Director, AI Practice - Development, Growth, & Strategic Partnerships](https://feeny.ai/job/director-ai-practice-development-growth-strategic-partnerships-lts-united-states-44qdhvf00awa) — United States
- [System Administrator - Endpoint Engineering](https://feeny.ai/job/system-administrator-endpoint-engineering-lts-albany-new-york-2bnn8zhznrpz) — Albany New York, United States
- [Salesforce Release Engineer](https://feeny.ai/job/salesforce-release-engineer-lts-united-states-6sgd8mntghtf) — United States
- [Senior Applied AI Engineer](https://feeny.ai/job/senior-applied-ai-engineer-lts-united-states-wc5x8sda2fnq) — United States