--- title: 'ServiceNow Tech Lead at RapDev' canonical: 'https://feeny.ai/job/servicenow-tech-lead-rapdev-united-states-rf05rz9npqkd' type: 'job' last_seen: '2026-09-12' --- # ServiceNow Tech Lead at RapDev - **Company:** RapDev - **Location:** United States - **Compensation:** $150k–$200k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-06-12 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.ashbyhq.com/rapdev/715f46df-feef-401d-bf5e-2d844f491643/application **Skills:** ServiceNow, ITOM, Discovery, ServiceMapping, AIOps, REST, SOAP, Mid Servers, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, UI Scripts, Cloud-Native Implementations, AWS, GCP, Azure, Github, AI tools > RapDev seeks a ServiceNow Tech Lead to design scalable applications and lead ITOM implementations for enterprise customers. The role involves developing integrations, troubleshooting configurations, and collaborating with clients in a hybrid US-based environment. ## Job description About RapDev: RapDev builds the operational backbone for autonomous IT. More than 1,000 enterprises run ServiceNow and Datadog better because of us — trusted data, connected workflows, and AI that resolves incidents instead of just reporting them. On the ServiceNow side of our business, we specialize in modern ITOM, ITAM, AI, SPM, and DevOps implementations designed to help organizations engineer their ServiceNow into a powerful AI-driven platform. And on the Datadog side of our business, our experienced team of SREs and DevOps engineers drive better observability, availability, and deployment velocity for organizations looking to drive measurable business impact through their Datadog environment. About the Job: Are you interested in solving complex problems for large enterprise ServiceNow customers? We're looking for engineers who are passionate about integrating the latest technologies with the ServiceNow platform. This is a unique opportunity to work with the latest ServiceNow modules as well as AWS, GCP, Azure, Github, AI tools, and more! What you'll do: - Develop quality software and web applications - Analyze and maintain existing software applications - Design highly scalable, testable code - Discover and fix programming bugs - 3rd party integration development (REST, SOAP, mid servers, etc) - Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, UI scripts - Work independently with customers on implementations and remote services - Troubleshoot basic configuration/script issues - Attend requirements review and validation sessions as needed - Participate in SCRUM calls - Utilize strong written and verbal communication skills - Stay on time and on task with assigned customer work Who you are: - Bachelor's degree or equivalent experience in Computer Science or related field - 5+ years of ServiceNow development experience - Proficient in scripting and integrations on ServiceNow - Experience leading ITOM implementations - Experience in Cloud-Native implementations of Discovery, ServiceMapping, AIOps - Experience/willingness working on multiple projects simultaneously - Self-Learner and eager to understand new technologies Compensation: - Base Pay: $150,000–$200,000, depending on experience Benefits: - 100% Employee Healthcare Coverage (Medical, Dental & Vision) - Retirement Plan (5% 401k Match, IRA) - Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Hybrid Work Opportunities - Fitness & Commuter Subsidies available - Equity - Relocation Assistance - SL & LT Disability - Visa Sponsorship RapDev is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. ## About RapDev ## Company Overview - **One-liner**: RapDev is a U.S.-based engineering consulting firm that specializes in Datadog and ServiceNow implementations, helping Fortune 500 companies accelerate AI-driven service operations and observability. - **Entity Type**: Private (Bootstrapped/Profitable — no public funding rounds disclosed) - **Headquarters**: Boston, Massachusetts, USA - **Founded**: Not publicly available - **Founders**: Not publicly available ## Core Business - **Primary industry**: IT Consulting & Systems Integration (Observability, AIOps, Service Management) - **Target customers**: Fortune 500 and large enterprises in highly regulated industries (B2B, Enterprise) - **Mission or purpose statement**: To help organizations achieve their AI-driven service operations goals faster through expert Datadog and ServiceNow implementations, automation, and built-in security. ## Products & Services - **Datadog Implementation & Consulting**: Premier Datadog Partner — engineering observability that drives measurable business impact, including faster incident response, reduced monitoring overhead, and optimized costs. - **ServiceNow Implementation & Consulting**: Elite ServiceNow Partner — transforming ServiceNow into an AI-driven platform for ITx suite implementations, automating workflows and scaling operations. - **AI-Driven Workflows & Automation**: Building production-grade AI agents and automated workflows to improve service availability and deployment velocity. - **Knowledge Transfer & Training**: Hands-on knowledge transfers and guided implementations to ensure customers can operate independently post-deployment. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Annual savings optimized for clients — $1.3M to $1.8M per engagement; 81% reduction in deployment time; 61% reduction in monitoring overhead; 45% faster average incident response time [rapdev.io](https://www.rapdev.io/) - **Notable Investors/Partners**: Datadog (Premier Partner), ServiceNow (Elite Partner). Trusted by Fortune 500 companies in highly regulated industries. - **Growth Signals**: 136 Datadog certifications, 68 product line certifications, 600+ implementations, 110 AI agents discovered, 4.7 CSAT score. Headcount growing with multiple open positions across the US and UK [rapdev.io](https://www.rapdev.io/company/careers) ## Competitive Advantages - **Dual Elite/Premier Partner Status**: One of the few firms holding both Datadog Premier Partner and ServiceNow Elite Partner designations, enabling deep cross-platform expertise. - **Engineering-First Approach**: All consultants are U.S.-based engineers with deep CI/CD expertise, modern software practices, and a commitment to open-source contributions. - **Proven ROI**: Quantifiable outcomes — 98% increase in code release velocity, $1.3M+ annual savings, 81% reduction in deployment time. - **Customer-Centric Transparency**: No over-promising; tailored solutions for each client’s unique environment with clear communication and achievable deadlines. ## Strategic Focus - **AI-Driven Service Operations**: Scaling AI agents and automated workflows to further reduce incident response times and improve service availability. - **Expanding ServiceNow ITx Suite**: Deepening expertise in ServiceNow’s full ITx suite to drive business outcomes for enterprise clients. - **Geographic Growth**: Actively hiring in the UK and Hawaii, indicating expansion beyond Boston headquarters. - **Talent Acquisition**: Growing the engineering team to meet demand from Fortune 500 clients. ## Why Work Here - **Culture**: Engineering-first, no-frills approach with a focus on ownership, collaboration, and knowledge transfer. Voted a “Best Place to Work” multiple times [rapdev.io](https://www.rapdev.io/company/careers). - **Remote/Hybrid Policy**: Fully remote positions available, with hybrid opportunities in Boston. Relocation assistance offered for those moving to Boston [rapdev.io](https://www.rapdev.io/company/careers). - **Benefits**: 100% medical, dental, and vision coverage; 401k with 5% match (fully vested from day one); unlimited PTO; equity for all employees; fitness reimbursement; commuter benefits; generous parental leave; short/long-term disability coverage; free lunch and snacks (Boston office) [rapdev.io](https://www.rapdev.io/company/careers). - **Training & Development**: Ongoing learning opportunities, professional development resources, and team-led training sessions to expand skills. - **Team Vibe**: Fast-paced but not at the expense of quality work; competitive poker game nights; strong emphasis on work/life balance. ## Sources 1. [rapdev.io](https://www.rapdev.io/) 2. [rapdev.io - About Us](https://www.rapdev.io/company/about-rapdev) 3. [rapdev.io - Careers](https://www.rapdev.io/company/careers) 4. [jobs.ashbyhq.com - RapDev](https://jobs.ashbyhq.com/rapdev) 5. [LinkedIn - RapDev](https://www.linkedin.com/company/rapdevio) ## Other roles at RapDev - [Senior Solutions Engineer (Pre-Sales)](https://feeny.ai/job/senior-solutions-engineer-pre-sales-rapdev-united-states-yh3wj2yv583x) — United States - [Senior ServiceNow Engineer](https://feeny.ai/job/senior-servicenow-engineer-rapdev-united-states-d8zgg4kf89cw) — United States - [Talent Pool](https://feeny.ai/job/talent-pool-rapdev-remote-vk4gebnynzdw)