---
title: 'Services Engagement Lead at Amtech Software'
canonical: 'https://feeny.ai/job/services-engagement-lead-amtech-software-united-states-y1p376vdbdc1'
type: 'job'
last_seen: '2026-10-16'
---

# Services Engagement Lead at Amtech Software

- **Company:** Amtech Software
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-10-05
- **Last confirmed live:** 2026-10-16
- **Apply:** https://job-boards.greenhouse.io/amtechsoftware/jobs/4402638009

## Job description

## ABOUT VISTA EQUITY PARTNERS

Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With more than $100 billion in assets under management and a portfolio of more than 85 software companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. Vista’s presence in India continues to expand, supporting a growing community of professionals across technology, product, customer success, and operations and reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem. Through its Agentic AI Factory, Vista is scaling Agentic AI across its global portfolio, enabling companies to integrate intelligent and responsible AI into products, operations, and decision-making. This initiative is supported by portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate the practical adoption of AI across teams.

## ABOUT AMTECH

Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics, empowering customers to increase efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology supported by deep industry expertise. With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem.

## OUR EMPLOYEE VALUE PROPOSITION

At Amtech, our people are our greatest differentiator. We create an environment where you can: Purpose: Shape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading organizations. Growth: Access continuous learning, leadership development, and cross-portfolio opportunities through Vista’s global network, accelerating both technical and managerial career paths. Culture: Work in a collaborative, transparent, and people-first environment where values, accountability, and integrity guide every decision. Innovation: Engage with cutting-edge technologies, including AI-driven automation, and contribute to modernizing customer-facing services and operational processes across the business. The Services Engagement Lead is a key member of Professional Services within Amtech’s Customer Operations organization. This role owns the successful delivery of services engagements originated by Sales. It reviews statements of work before handoff, coordinates resources and delivery expectations, manages assigned service requests, monitors operational performance, and improves the processes and tools supporting service delivery.

## JOB DESCRIPTION

- Partner with Amtech’s Sales team to represent Customer Operations during the sales cycle with customers and prospects, defining project scope, estimating delivery effort, pricing services, and negotiating commercial terms, particularly for packaging-industry engagements.
- Meet directly with customers, internal team members, and third-party Amtech partners to gather, refine, and document requirements for complex or high-value engagements.
- Work with the broader Services team to develop, maintain, and continuously improve the tools, templates, and processes used for Sales and Services scoping.
- Develop creative, customer-specific approaches to complex or first-of-a-kind scoping challenges.
- Collaborate with the broader Services team to maintain and improve GPT and AI system prompts and workflows.
- Collaborate with colleagues across Sales, Product, Development, and other departments to support broader organizational and process-improvement initiatives.

## SKILLS AND EXPERIENCE

- At least five years of experience working in a Professional Services organization.
- Demonstrated experience representing Professional Services during the sales cycle.
- Experience defining and developing service-related statements of work or equivalent customer agreements.
- Experience in the corrugated packaging industry and familiarity with Amtech software modules are preferred.
- Demonstrated people-leadership experience, including the ability to coach and develop employees, strengthen team performance, and improve customer service.
- Strong interpersonal and negotiation skills, with a high degree of self-motivation and the ability to work independently.
- Sound judgment and the ability to make effective decisions that may affect project execution, financial results, and customer relationships.
- Demonstrated ability to collaborate effectively across teams and functions.
- Proficiency with Microsoft Office, Salesforce, and Certinia.
- Excellent organizational, time-management, communication, and presentation skills.
- Proactive, energetic self-starter with the ability to manage multiple priorities in a dynamic environment.
- Regular travel is not expected; however, the successful candidate must be able to travel when business needs require it.

## COMPENSATION AND BENEFITS

The expected base salary range for this position is $60,000–$90,000 per year. Final compensation will be determined based on relevant experience, qualifications, and internal equity. Amtech offers a comprehensive benefits package that includes medical, dental, and vision insurance; a 401(k) with company match; paid time off and company holidays; and professional development and learning opportunities.

## About Amtech Software

## Company Overview
- **One-liner**: Amtech Software provides a connected packaging operations platform with ERP and manufacturing execution systems purpose-built for the corrugated, folding carton, flexible packaging, and label printing industries.
- **Entity Type**: Private (acquired by Vista Equity Partners in June 2025; previously backed by Peak Rock Capital)
- **Headquarters**: Fort Washington, Pennsylvania, United States
- **Founded**: 1981
- **Founders**: Not publicly named

## Core Business
- **Primary industry/industries**: Industrial software / ERP for packaging and label manufacturing.
- **Target customers**: B2B – corrugated, folding carton, flexible packaging, and label printers/manufacturers (serving 1,250 plants across North America, Latin America, and Europe).
- **Mission or purpose statement**: "To connect estimating, planning, and plant-floor execution for packaging manufacturers" (from LinkedIn description), turning volatile plant data into predictable, profitable performance.

## Products & Services
- **[Label Traxx](https://amtechsoftware.com/label-traxx)**: ERP for narrow web flexo and digital label printers. Covers estimating, job costing, raw materials inventory, order management, accounting.
- **[Axiom](https://amtechsoftware.com/axiom)**: ERP for sheet feeders. Manages order processing, rollstock, shipping, finished goods review.
- **[EnCore](https://amtechsoftware.com/encore)**: ERP for corrugated packaging and folding carton plants. Features order processing, integrated scheduling, cost estimating, plant data entry, billing, and financials.
- **[Amtech Intelligence](https://amtechsoftware.com)**: AI-augmented analytics and business intelligence layer (recently launched, includes the acquisition of Clarico Systems).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private). Vista Equity Partners’ acquisition in 2025 signals a significant valuation.
- **Key Metric**: Annual revenue of ~$28.0M (LinkedIn estimate); 1,250 plants served and 60,000 users.
- **Notable Investors/Partners**: Current owner – Vista Equity Partners; previous owner – Peak Rock Capital; recent acquisitions include Label Traxx (2024) and Clarico Systems.
- **Growth Signals**: 42.3% YoY headcount growth (121 employees), expansion of AI capabilities, recent M&A activity, and operations in 10 countries.

## Competitive Advantages
- **Deep vertical expertise**: 40+ years focused exclusively on packaging/label manufacturing – software is purpose-built, not generic ERP.
- **Integrated suite**: Covers the entire workflow from estimating to plant-floor execution, including real-time production, business intelligence, and cloud hosting.
- **High switching costs**: Large installed base with deeply embedded operations makes it difficult for customers to leave.
- **Modernization push**: Investment in AI (Amtech Intelligence) and cloud-ready infrastructure positions the company to lead digital transformation in a traditional industry.

## Strategic Focus
- **AI and data analytics**: The launch of Amtech Intelligence and acquisition of Clarico Systems indicate a strong push toward AI-driven insights and automation.
- **Growth via M&A**: Combining with Label Traxx and likely further consolidation to build a broader platform.
- **Cloud migration**: Offering cloud-ready options to move on-premises customers to the cloud.
- **International expansion**: Already present in North America, Latin America, and Europe; likely to expand further.

## Why Work Here
- **Culture and values**: Amtech emphasizes **Empowerment, Solution Orientation, Respect, Accountability, and Collaboration (ESRAC)**. Described as a progressive software company with a culture of continuous improvement and collaboration with industry experts.
- **Benefits**: Health insurance (medical, dental, vision), FSAs, life/disability, 401k with company match, PTO & paid holidays, Employee Assistance Program, and employee discounts.
- **Work environment**: Office-based at HQ in Fort Washington, PA (with multiple US offices). Remote or hybrid policy not explicitly stated; however, the company has employees in 10 countries. Growth trajectory (42% headcount growth) suggests career advancement opportunities.
- **Engineering culture**: The tech stack includes cloud, AI, and modern ERP – opportunity to work on specialized, mission-critical software for a stable manufacturing niche.
- **Note on reviews**: Third-party employee rating (2.3/5 based on 7 reviews on LinkedIn) is low, but the sample is small and may not reflect the full picture.

## Sources
1. [amtechsoftware.com](https://amtechsoftware.com) – Homepage, product descriptions, plant/user stats
2. [amtechsoftware.com/about-us](https://amtechsoftware.com/about-us/) – Leadership, 1,250 plants, 60,000 users, founded 1981
3. [amtechsoftware.com/resources/careers](https://amtechsoftware.com/resources/careers/) – Benefits, culture values
4. [linkedin.com/company/amtechsoftware](https://www.linkedin.com/company/amtechsoftware) – Financials (revenue $28M), employees (121), 42.3% growth, Vista acquisition, locations
5. [cbinsights.com/company/amtech-software](https://www.cbinsights.com/company/amtech-software) – Funding rounds, investors, recent acquisitions
6. [job-boards.greenhouse.io/amtechsoftware](https://job-boards.greenhouse.io/amtechsoftware) – Careers job board (user-provided)

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