---
title: '(Services) Engineering Director at Backbase'
canonical: 'https://feeny.ai/job/services-engineering-director-backbase-hyderabad-f87rw1bvhtkq'
type: 'job'
last_seen: '2026-09-12'
---

# (Services) Engineering Director at Backbase

- **Company:** Backbase
- **Location:** Hyderabad, India
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/workatbackbase/jobs/8176140

## Job description

The Job in short

As an Engineering Director at Backbase, you will lead a multi-project engineering organization delivering complex digital banking solutions for leading financial institutions in the Middle East region. You are accountable for building a high-performing engineering organization that consistently delivers predictable, high-quality software while developing future engineering leaders.

This is not only a delivery leadership role. You are expected to continuously improve how engineering operates by introducing modern engineering practices, scaling engineering excellence across teams and driving AI-assisted software development.

You will lead Engineering Managers and Technical Leaders across multiple customer engagements, balancing customer success, engineering quality and organizational growth.

Meet the Job

- Lead and grow an engineering organization of 100+ engineers across multiple customer programs.
- Coach, develop and raise the bar for Engineering Managers through regular mentoring, feedback and performance management.
- Drive engineering excellence by improving delivery predictability, quality, developer experience, operational readiness and engineering metrics.
- Establish consistent engineering governance, release readiness, architecture and quality practices across multiple teams.
- Partner with customers, Delivery Managers, Technical Leaders, Architects and Product leadership to build trusted engineering relationships and resolve complex delivery challenges.
- Build a culture of ownership, accountability, continuous improvement and technical excellence.
- Lead engineering transformation through adoption of AI-native development practices, Agentic SDLC, automation and modern platform capabilities.
- Develop engineering capability for the region through hiring, succession planning, technical communities and career development.

What success looks like

You build an organization where:

- Engineering Managers grow into exceptional leaders.
- Teams deliver predictably with a balance of quality.
- Engineering decisions are driven by data.
- Customers trust engineering commitments.
- AI measurably improves engineering productivity and quality.
- Engineering standards scale consistently across projects and teams.
- Difficult organizational changes are implemented when required to improve long-term outcomes.

How about you

- Proven experience leading multiple engineering teams (50+ engineers) through Engineering Managers.
- Experience operating large-scale software delivery organizations across multiple concurrent projects.
- Strong understanding of modern software engineering practices including architecture governance, CI/CD, testing strategies, observability, operational excellence and engineering metrics.
- Demonstrated success building and coaching engineering leaders
- Experience leading organizational transformation and driving measurable engineering improvements.
- Strong customer-facing leadership with the ability to build trust while navigating difficult delivery situations.
- Hands-on understanding of AI-assisted software engineering, developer tooling and Agentic SDLC with the ability to pragmatically introduce these practices across engineering organizations.
- Excellent communication skills with both executive stakeholders and engineering teams.
- Bias for ownership, continuous improvement and data-driven decision making.

Leadership principles

Engineering Directors at Backbase:

- Build leaders.
- Measure outcomes, not activity.
- Solve systemic problems rather than local optimizations.
- Raise engineering quality without slowing delivery.
- Challenge the status quo and continuously improve how engineering works.
- Embrace AI as an engineering multiplier while maintaining strong engineering fundamentals.

## About Backbase

## Company Overview
- **One-liner**: Backbase builds the AI-native Banking OS that unifies digital channels, front office, and operations so banks can coordinate customers, employees, and AI agents from one platform.
- **Entity Type**: Private (no public ticker; no funding rounds disclosed – appears organically grown)
- **Headquarters**: Amsterdam, Netherlands
- **Founded**: 2003
- **Founders**: Not publicly available (described as “founder-led” but names not stated on the provided sources)

## Core Business
- **Primary industry**: Banking technology / financial services software
- **Target customers**: B2B – large banking institutions (120+ banks globally, serving 75M+ daily users)
- **Mission/purpose**: “We built something that didn't exist before – an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks.”

## Products & Services
- **AI-native Banking OS**: A unified platform that sits above legacy cores, CRMs, and data platforms. It orchestrates customer engagement (digital banking, conversational banking, front-office workspaces) and banking operations (high-volume processes like disputes, payments, lending). Designed to be deployed incrementally without rip-and-replace. Includes native AI agents for governance, automation, and auditability.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: 2,000+ employees globally, 50% of team in R&D, 120+ banks as customers, 75M+ active daily users across the platform
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Expanding globally with 16 offices across 5 continents; notable customer examples include I&M Bank (Africa) which grew onboarding from 2,000 to 21,000 new customers per month, and Techcombank (Vietnam) achieving 50% of savings and investments through digital. The company is actively hiring and describes itself as “in the middle of the biggest shift in banking’s history.”

## Competitive Advantages
- **Unified Frontline architecture** – breaks down fragmentation between digital channels, front office, and operations, enabling banks to move fast without sacrificing compliance or security
- **AI-native from the ground up** – not a bolt-on; full governance and audit trails for every AI decision
- **Progressive modernization** – works with existing cores, no big-bang migration required
- **18+ years of banking domain expertise** (since 2003) with a singular focus on banking since 2012

## Strategic Focus
- Deepening AI integration into banking workflows (Elastic Operations – scaling throughput without scaling headcount)
- Expanding global footprint (17 offices, including recent additions in Hyderabad, Riyadh, Mexico City, and Toronto)
- Continuing to shift banks from legacy fragmentation to a unified, composable operating system

## Why Work Here
- **Culture**: Described as “ambition without ego,” “bias for action,” “you own what you ship,” and “the work is the standard.” Flat structure with no micromanagement.
- **Work model**: Hybrid – “Where you do your best work is up to you.” Offices in 17 locations globally.
- **Perks**: Annual learning budget, global exposure, wellness support, real ownership of projects from day one.
- **Engineering focus**: 50% of the team in R&D; real AI running in production, not just pilots.

## Sources
1. [backbase.com/careers](https://www.backbase.com/careers)
2. [backbase.com/about](https://www.backbase.com/about)
3. [backbase.com](https://www.backbase.com/)
4. [linkedin.com/company/backbase](https://www.linkedin.com/company/backbase)

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