---
title: 'Services Manager at Arketa'
canonical: 'https://feeny.ai/job/services-manager-arketa-united-states-thwpekrzpn0y'
type: 'job'
last_seen: '2026-09-09'
---

# Services Manager at Arketa

- **Company:** Arketa
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-04
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/arketa/fe0ce659-82af-4d89-9032-924ac17c84a7

## Job description

Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses—whether online, in-person, or both.

With Arketa, users can easily manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, and run marketing campaigns via text and email. We also offer fully branded apps and websites, so studios can deliver a seamless, professional experience across every customer touchpoint.

We’ve raised $15M in Series A funding and are growing quickly. It’s a unique moment to join us—we’re building a category-defining company in a fast-moving space, and we’re looking for teammates who are excited to help shape the future of wellness.

## ABOUT THE ROLE

As a Services Manager, you'll own the relationship with a portfolio of Partners from first message to long-term loyalty. Most of your week is spent solving Partner problems quickly and warmly across chat, email, and Zoom. The rest is spent proactively: checking in on how their business is doing, spotting where Arketa can help them grow, and occasionally rolling up your sleeves to help run the operational side of their studio when they need an extra set of hands.

You'll take a consultative approach to every interaction, always keeping the Partner's business outcomes in mind. Success in this role means your Partners stay, grow, and become genuine fans of Arketa. This is a fast-paced, high-touch environment, and your Partners are counting on you to show up for them, both online and in their studios.

## ABOUT THE TEAM

Services team sits within Arketa's Customer Experience organization, alongside onboarding, data migration, education, and retention.

## WHAT YOU’LL DO:

- Own Partner relationships start to finish (roughly half your week). Be the first line of support across chat, email, and Zoom, solving real operational problems (schedule issues, payment questions, migration blockers, integration hiccups) the first time wherever possible. You own the resolution, not just the response.
- Proactively manage your portfolio (roughly a third of your week). Check in on your Partners, review how their business is tracking, and surface opportunities to help them improve outcomes like class fill rates and retention. Build trust and rapport so Partners stay with Arketa for the long haul.
- Bring a consultative lens. Offer practical guidance on how Partners can get more out of Arketa and run a healthier business, always tailored to the way their studio actually operates.
- Step in as a virtual studio manager when needed. Occasionally act as an extension of a Partner's team, helping manage the operational side of their studio on the platform when they need extra support.
- Show up in the field. Spend 2 to 3 days a week visiting Partner studios in person across the Austin metro to deepen relationships and understand their business firsthand.
- Become and stay an Arketa expert. Continuously learn new features, leverage AI-assisted internal tools to accelerate your research and drafting, and own the accuracy and Arketa voice of every response that goes out under your name.
- Advocate for our Partners internally. Bring insights and industry feedback back to Product, Engineering, and CX leadership to improve features and prevent repeat issues.

## WHAT SUCCESS LOOKS LIKE

Your north star is Partner retention. You'll also help drive studio business outcomes and strong NPS across your portfolio. When your Partners are thriving and sticking around, you're winning.

## WHAT WE’RE LOOKING FOR:

- You've taught, run or managed a wellness business (yoga, pilates, bootcamp, or similar) and used industry software like MBO, Arketa, or an equivalent.
- Impeccable written and verbal communication. You can explain complex things clearly, warmly, and concisely across chat, email, and face to face.
- Proven ability to balance a reactive support queue, proactive outreach, scheduled calls, and in-person visits while prioritizing multiple high-priority resolutions.
- Great judgment and the ability to problem-solve on your feet, always keeping the Partner experience in mind.
- An eye for process improvement that contributes to a first-class Partner experience.
- A team player. We're in this together, and you'll play an integral part in helping the team hit its goals.
- Organized, self-sufficient, and a go-getter who goes above and beyond what's expected.

## PREFERRED:

- 1 to 2 years of experience in a Customer Support, Customer Success, account management, or customer-facing operations role, ideally in a high-volume environment with SLA and CSAT targets.
- Experience with Intercom, Slack, Notion, and Google Suite. If not, the ability to learn new tools fast.
- Comfort using AI-assisted tools to accelerate your work.
- Four-year post-secondary education / Bachelor's degree.

## WHAT WE OFFER:

- Competitive Salary
- Stock Options
- Comprehensive Medical, Vision and Dental Insurance
- Unlimited PTO
- Wellness Reimbursement
- Ownership and Opportunity for Advancement

For this role, the estimated annual base salary is $60,000, depending on experience and qualifications. We believe in compensating fairly and transparently, and we’re happy to provide more detail during the interview process.

Arketa is an equal opportunity employer and is committed to diversity in its workforce. We actively encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe that a diverse and inclusive workplace fosters innovation and creativity, and we welcome candidates who share our values of respect, collaboration, and excellence.

## About Arketa

## Company Overview
- **One-liner**: Arketa provides an all-in-one booking, marketing, and business management platform specifically built for modern fitness and wellness studios.
- **Entity Type**: Private (Series A; $15M round raised June 2025)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Rachel Lea Fishman (CEO) and Josh Archer (CTO)

## Core Business
- **Primary industry**: Wellness and Fitness Services / SaaS for fitness businesses
- **Target customers**: B2B – Individual fitness instructors, single-location studios, and multi-location wellness businesses (SMB segment)
- **Mission or purpose statement**: Build the operating system for modern wellness businesses – products that help studio owners grow community, increase revenue, and deliver world-class client experiences. “Software should do more—be more intelligent, more intuitive, and truly support the people using it.” [arketa.com/careers](https://www.arketa.com/careers)

## Products & Services
- **Booking & Scheduling (SaaS)** – Customizable scheduling widgets, branded checkout, automated class management, and waitlist handling. Clients never leave the studio’s website. [arketa.com](https://www.arketa.com/)
- **Marketing Automations (SaaS)** – High-converting forms, automated email/SMS sequences (e.g., late cancel/no-show workflows), Google reviews and direct booking integration, referral and “Book a Friend” features. [arketa.com](https://www.arketa.com/)
- **Payments (Integrated)** – Credit/debit processing via Stripe, contactless checkout (Apple Pay, Google Pay), automated billing with dispute resolution. [arketa.com](https://www.arketa.com/)
- **Client Management & Communication (SaaS)** – 1-to-1 texting from dashboard, customer profiles, class entry in seconds, and automated workflows for cancellations and unpaid reservations. [arketa.com](https://www.arketa.com/)
- **On-Demand Content (SaaS)** – Video library, courses, and retreat management to add new revenue streams. [arketa.com](https://www.arketa.com/)
- **Branded Website & App (SaaS)** – Full white-label website and mobile app that match the studio’s brand, keeping customers inside the studio’s ecosystem. [arketa.com](https://www.arketa.com/)
- **Reporting & Analytics (SaaS)** – Intuitive reporting dashboard to reveal trends in revenue and memberships, uncover risks, and track key metrics. [arketa.com](https://www.arketa.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding – **$22.7M** (including $125k Y Combinator seed in 2020, $7.6M seed in Dec 2022, and $15M Series A announced June 2025) [linkedin.com](https://www.linkedin.com/company/arketa)
- **Notable Investors/Partners**: **Inspired Capital** (led Series A), **Y Combinator** (seed), and other unnamed investors. Payment partner: Stripe. [linkedin.com](https://www.linkedin.com/company/arketa)
- **Growth Signals**: 
  - **Headcount**: 85 employees (+88.1% year-over-year) [linkedin.com](https://www.linkedin.com/company/arketa)
  - **Trusted by 1,000+ businesses** (as of website claim) [arketa.com](https://www.arketa.com/)
  - **Monthly web traffic**: 267,787 visits (+122.9% monthly growth), global rank #147,939, top country USA at 80% [linkedin.com](https://www.linkedin.com/company/arketa)
  - **LinkedIn followers**: 8,968 (+60.6% yearly) [linkedin.com](https://www.linkedin.com/company/arketa)
  - **CEO nominated** for Athletech News Power Players 2025 as an Executive to Watch. [linkedin.com](https://www.linkedin.com/company/arketa)

## Competitive Advantages
- **Niche expertise**: Built by fitness professionals (“the platform they wish they had”) rather than generic booking software [arketa.com/about-us](https://www.arketa.com/about-us)
- **Smart automations**: Deep workflow automation for late cancels, no-shows, referrals, and marketing – reduces manual tasks for studio owners [arketa.com](https://www.arketa.com/)
- **Superior customer support**: Industry-best response times, live chat available on weekends (busiest studio times), also email and Zoom [arketa.com](https://www.arketa.com/)
- **Full-stack white-label**: Branded website and app keep the customer experience on the studio’s own domain, reducing churn risk vs. generic marketplace platforms like ClassPass [arketa.com](https://www.arketa.com/)
- **Integrated payments and analytics**: All-in-one platform eliminates need for multiple disconnected tools (lower cost, easier management) [arketa.com](https://www.arketa.com/)

## Strategic Focus
- Continued product expansion, especially **on-demand content, retreats, and video library** to help studios diversify revenue streams [arketa.com](https://www.arketa.com/)
- **Scaling go-to-market** internationally – currently operating in 6 countries (UK, Mexico, Canada, Australia, Philippines) [linkedin.com](https://www.linkedin.com/company/arketa)
- **Hiring aggressively** across sales, customer care, marketing, and engineering – 10 active job postings as of mid-2025 [linkedin.com](https://www.linkedin.com/company/arketa)
- **Deepening integrations** with tools like Salesforce, HubSpot, Klaviyo, Intercom, and Mindbody to expand ecosystem [linkedin.com](https://www.linkedin.com/company/arketa)

## Why Work Here
- **Mission-driven**: Focus on underserved fitness/wellness industry – “push wellness forward” [arketa.com/careers](https://www.arketa.com/careers)
- **Remote-first culture**: Team distributed across the US, UK, Mexico, Canada, Australia, and Philippines; remote work is supported [linkedin.com](https://www.linkedin.com/company/arketa)
- **Fast-growing team**: 88% headcount growth YoY; opportunity to have high impact in a Series A company [linkedin.com](https://www.linkedin.com/company/arketa)
- **Engineering & product culture**: Invests in modern tech stack (React, Python, TypeScript, MongoDB, Stripe, Twilio, etc.) and “fast-moving, aligned teams with clear focus and high standards” [arketa.com/careers](https://www.arketa.com/careers)
- **Notable perks**: Free trial for customers but for employees – not explicitly stated, but role variety (from VP Marketing to Lead Instructor) suggests growth paths; roles across time zones [linkedin.com](https://www.linkedin.com/company/arketa)

## Sources
1. [arketa.com](https://www.arketa.com/)
2. [arketa.com/careers](https://www.arketa.com/careers)
3. [arketa.com/about-us](https://www.arketa.com/about-us)
4. [linkedin.com/company/arketa](https://www.linkedin.com/company/arketa)

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