---
title: '(Services) Security Director at Backbase'
canonical: 'https://feeny.ai/job/services-security-director-backbase-amsterdam-ch0cnvr3rdfj'
type: 'job'
last_seen: '2026-09-26'
---

# (Services) Security Director at Backbase

- **Company:** Backbase
- **Location:** Amsterdam, Netherlands
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-09-26
- **Apply:** https://job-boards.greenhouse.io/workatbackbase/jobs/8222737

## Job description

Services Security Director

As the Security Director for our Services department, you will assume a critical leadership role in establishing security practices across our global operations. Your responsibilities will extend to educating internal teams and customers on the effective implementation of these crucial security measures.

You will be instrumental in communicating projects's risk status to senior leadership, providing recommendations for strategic improvements. This pivotal role demands a comprehensive understanding of diverse security disciplines, product security, risk management, and compliance, complemented by a strong understanding of engineering principles.

Furthermore, you will serve as the primary liaison with the CISO, contribute to the improvement and maintenance of our existing security framework, facilitate the establishment of robust security practices within the Services Security Chapter, and proactively address strategic planning and capacity considerations. This position implies close collaboration with project teams to ensure the seamless integration of security practices throughout the development lifecycle.

Reporting directly to the Vice President of Engineering and working in conjunction with our distinguished Expert Consulting team, you will function as the central point of contact for all security-related matters within our Services department.

## Responsibilities

- Strategic Security Leadership: Develop and implement a comprehensive security strategy for the Services department aligned with the overall organizational security objectives.

- Global Security Oversight: Ensure consistent application of security policies, standards, and procedures across all Hubs within the Services department.

- Risk Management: Support and lead the team to identify, assess, and evaluate security risks and vulnerabilities, and develop and implement effective mitigation strategies.

- Customer Security Advocate: Serve as a point of contact for customers, providing clear explanations and supportive guidance regarding our security policies. Communicate confidently with customer stakeholders at all levels, fostering understanding and trust.

- Compliance and Governance: Ensure adherence to relevant security regulations, frameworks, and customer contractual obligations.

- Security Reporting and Communication: Prepare and present clear and concise security reports to senior management and other stakeholders

- Security Practice Development: Establish and maintain security best practices, guidelines, and standard operating procedures within the Services Security Chapter.

- Incident Response Management: Support the planning, execution, and post-incident analysis of security incidents within the Services department.

- Stakeholder Collaboration: Act as the primary security point of contact for the company CISO and collaborate effectively with project, operations, and engineering teams.

- Capacity and Planning: Proactively address security-related planning and capacity issues to ensure the Services department has the necessary resources and capabilities.

- Knowledge Advancement: Strategically plan and approve travel and training opportunities for the Services security team to maintain cutting-edge knowledge of the evolving threat landscape and security technologies.

## Qualifications

- 10+ years experience in information security

- 5+ years in a global leadership role

- Exceptional ability to clearly communicate complex security matters to all levels, including senior executives and the board.

- Master's degree in Computer Science, Information Security, or related field. Relevant certifications (e.g., CSSLP, CISM or others) are a strong plus.

## About Backbase

## Company Overview
- **One-liner**: Backbase builds the AI-native Banking OS that unifies digital channels, front office, and operations so banks can coordinate customers, employees, and AI agents from one platform.
- **Entity Type**: Private (no public ticker; no funding rounds disclosed – appears organically grown)
- **Headquarters**: Amsterdam, Netherlands
- **Founded**: 2003
- **Founders**: Not publicly available (described as “founder-led” but names not stated on the provided sources)

## Core Business
- **Primary industry**: Banking technology / financial services software
- **Target customers**: B2B – large banking institutions (120+ banks globally, serving 75M+ daily users)
- **Mission/purpose**: “We built something that didn't exist before – an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks.”

## Products & Services
- **AI-native Banking OS**: A unified platform that sits above legacy cores, CRMs, and data platforms. It orchestrates customer engagement (digital banking, conversational banking, front-office workspaces) and banking operations (high-volume processes like disputes, payments, lending). Designed to be deployed incrementally without rip-and-replace. Includes native AI agents for governance, automation, and auditability.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: 2,000+ employees globally, 50% of team in R&D, 120+ banks as customers, 75M+ active daily users across the platform
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Expanding globally with 16 offices across 5 continents; notable customer examples include I&M Bank (Africa) which grew onboarding from 2,000 to 21,000 new customers per month, and Techcombank (Vietnam) achieving 50% of savings and investments through digital. The company is actively hiring and describes itself as “in the middle of the biggest shift in banking’s history.”

## Competitive Advantages
- **Unified Frontline architecture** – breaks down fragmentation between digital channels, front office, and operations, enabling banks to move fast without sacrificing compliance or security
- **AI-native from the ground up** – not a bolt-on; full governance and audit trails for every AI decision
- **Progressive modernization** – works with existing cores, no big-bang migration required
- **18+ years of banking domain expertise** (since 2003) with a singular focus on banking since 2012

## Strategic Focus
- Deepening AI integration into banking workflows (Elastic Operations – scaling throughput without scaling headcount)
- Expanding global footprint (17 offices, including recent additions in Hyderabad, Riyadh, Mexico City, and Toronto)
- Continuing to shift banks from legacy fragmentation to a unified, composable operating system

## Why Work Here
- **Culture**: Described as “ambition without ego,” “bias for action,” “you own what you ship,” and “the work is the standard.” Flat structure with no micromanagement.
- **Work model**: Hybrid – “Where you do your best work is up to you.” Offices in 17 locations globally.
- **Perks**: Annual learning budget, global exposure, wellness support, real ownership of projects from day one.
- **Engineering focus**: 50% of the team in R&D; real AI running in production, not just pilots.

## Sources
1. [backbase.com/careers](https://www.backbase.com/careers)
2. [backbase.com/about](https://www.backbase.com/about)
3. [backbase.com](https://www.backbase.com/)
4. [linkedin.com/company/backbase](https://www.linkedin.com/company/backbase)

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