---
title: 'Services Specialist at Beacon Biosignals'
canonical: 'https://feeny.ai/job/services-specialist-beacon-biosignals-cleveland-mvrct5dgxbd4'
type: 'job'
last_seen: '2026-11-01'
---

# Services Specialist at Beacon Biosignals

- **Company:** Beacon Biosignals
- **Location:** Cleveland, OH
- **Work type:** remote
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-11-01
- **Apply:** https://job-boards.greenhouse.io/beaconbiosignals/jobs/4418688009

## Job description

Beacon Biosignals is transforming precision medicine for the brain, from clinical development to clinical care. For Life Sciences partners, we offer the leading at-home EEG platform for clinical development of novel therapeutics for neurological, psychiatric, and sleep disorders. Our Diagnostics business is building the most comprehensive at-home platform for precision diagnostics, combining EEG and cardiopulmonary signals to deliver reimbursable assessments for sleep and central nervous system disorders. Together, we're changing the way patients are diagnosed and treated for any disorder that affects brain physiology.

What you will be doing:

Beacon Biosignals is on a mission to revolutionize precision medicine for the brain. We are the leading at-home EEG platform supporting clinical development of novel therapeutics for neurological, psychiatric, and sleep disorders. Our FDA 510(k)-cleared Dreem EEG headband and AI algorithms enable quantitative biomarker discovery and implementation. Beacon’s Clinico-EEG database contains EEG data from nearly 100,000 patients, and our cloud-native analytics platform powers large-scale RWD/RWE retrospective and predictive studies. Beacon Biosignals is changing the way that patients are treated for any disorder that affects brain physiology.

The Services Specialist will work within the SleepView Direct department and report to the Manager, Services. This is a first-shift position that is primarily work-from-home, with occasional on-site meetings as needed. The Services Specialist plays an important role in delivering a positive patient and customer experience by providing timely, accurate, and compassionate support throughout the sleep testing process. This position requires strong communication skills, attention to detail, sound judgment, and the ability to effectively manage multiple priorities while working both independently and as part of a cross-functional team.

What success looks like:

- Provide professional, empathetic, and effective phone support to patients, customers, and other stakeholders.
- Schedule and coordinate patient testing while ensuring appointments and study information are accurately documented.
- Make and monitor manual outbound calls to patients and customers as needed.
- Monitor and complete test scheduling and monitor return calls to ensure patients receive timely support.
- Provide patient support, including equipment coverage, troubleshooting, and patient assistance before and after an overnight study.
- Answer patient and customer questions and provide clear, accurate information regarding services, scheduling, testing, and next steps.
- Take thorough and accurate notes documenting patient and customer interactions, actions taken, and follow-up needed.
- Complete daily assigned tasks and responsibilities accurately and within established timeframes.
- Maintain accurate and organized records in accordance with company procedures and HIPAA requirements.
- Ensure the confidentiality and integrity of information, including Protected Health Information (PHI) created, received, maintained, or transmitted through the web portal, customer messages, phone interactions, and other systems.
- Identify issues that require additional support and appropriately escalate concerns to the appropriate team or department.
- Work cross-functionally across DX teams to resolve issues, coordinate patient needs, and support operational goals.
- Communicate effectively with internal teams to ensure important patient and customer information is shared accurately and in a timely manner.
- Demonstrate strong ownership of assigned work and follow through on tasks and commitments.
- Adapt to changing priorities and contribute to process improvements that make the patient and customer experience more efficient.
- Support team coverage and assist teammates when workload or business needs require additional support.
- Follow established workflows, policies, procedures, and quality standards.
- Maintain a positive, collaborative, and patient-focused approach in all interactions.

What you will bring:

- 2+ years of experience in a customer service, patient services, healthcare, call center, scheduling, technical support, or other customer/patient-facing environment required.
- Associate degree or equivalent experience preferred.
- Experience communicating directly with patients or customers by phone.
- Exceptional verbal and written communication skills, with the ability to communicate clearly, professionally, and empathetically.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
- Experience documenting patient or customer interactions accurately and maintaining detailed records.
- Strong problem-solving and troubleshooting skills, with sound judgment to determine when to resolve an issue independently and when to escalate.
- Ability to work independently in a remote environment while collaborating effectively with cross-functional teams.
- Ability to handle confidential information and Protected Health Information (PHI) in accordance with HIPAA requirements.
- Comfortable learning new technology, systems, and workflows.
- Demonstrated reliability, accountability, and ownership, with a commitment to following tasks through to completion.
- A patient-first mindset with genuine empathy, professionalism, and the ability to make patients and customers feel heard, supported, and respected.
- A collaborative approach, willingness to support teammates, and openness to giving and receiving feedback.
- Curiosity, adaptability, and a continuous learning mindset with a proactive, self-service approach to finding information and solutions.

The hourly rate for this role is $25/hr. The hourly rate is one component of the total compensation package, which includes equity, PTO and other benefits.

At Beacon, we've found that cultural and scientific impact is driven most by those that lead by example. As such, we're always seeking new contributors whose work demonstrates an avid curiosity, a bias towards simplicity, an eye for composability, a self-service mindset, and - most of all - a deep empathy towards colleagues, stakeholders, users, and patients. We believe a diverse team builds more robust systems and achieves higher impact.

## About Beacon Biosignals

## Company Overview
- **One-liner**: Beacon Biosignals is an AI-driven precision medicine platform that collects, integrates, and analyzes EEG data to accelerate drug development and power at-home sleep diagnostics.
- **Entity Type**: Private (Series B – over $97 M raised as of April 2026)
- **Headquarters**: Boston, Massachusetts, USA (with additional offices in Paris, New York, Cleveland, and remote)
- **Founded**: Not publicly available
- **Founders**: Jacob Donoghue, MD, PhD (CTO & Co‑Founder); additional co‑founders not fully disclosed in available sources.

## Core Business
- **Primary industry**: Neuroscience / Digital Health / AI‑powered diagnostics and clinical‑trial services.
- **Target customers**: Biopharmaceutical companies (B2B) for clinical‑trial support; sleep physicians, neurologists, and primary‑care providers for at‑home sleep testing (B2B diagnostics).
- **Mission**: “To unlock the power of brain data to transform how we diagnose, treat, and understand neurological and psychiatric conditions.”

## Products & Services
- **Waveband EEG Headband**: FDA 510(k)‑cleared, wireless headband (formerly Dreem 3S) that collects clinical‑grade sleep‑staging data. Designed for at‑home use in both clinical trials and clinical practice. [beacon.bio/products-services](https://beacon.bio/products-services)
- **Beacon Datastore**: Cloud‑based storage and analysis platform for biosignal data. Supports version‑controlled, reproducible analyses and integrates with the rest of Beacon’s products. [beacon.bio/products-services](https://beacon.bio/products-services)
- **Clinical Study Operations**: End‑to‑end support for biopharma trials, including device deployment, site training, compliance monitoring, and data‑quality review. [beacon.bio/products-services](https://beacon.bio/products-services)
- **Scientific Services**: Expert analysis and interpretation of EEG data – spanning biomarker discovery, trial‑design advice, translational insights, and comprehensive reporting. [beacon.bio/products-services](https://beacon.bio/products-services)
- **Beacon HQ**: Centralized portal for trial management, dataset exploration, cohort filtering, and site‑performance tracking. [beacon.bio/products-services](https://beacon.bio/products-services)

## Market Standing
- **Valuation / Market Cap**: Not disclosed.
- **Key Metric**: Total funding > $97 M (Series B upsized, announced April 6, 2026). The platform has analyzed **2 M+ hours of EEG** and completed **500 K+ home sleep tests** across **40+ clinical trials**. [beacon.bio](https://beacon.bio/)
- **Notable Investors/Partners**: Investors not named in available sources; **Harmony Biosciences** announced as a partner (Dec 2025). [beacon.bio](https://beacon.bio/)
- **Growth Signals**:
  - Selected as one of **Fast Company’s Most Innovative Companies of 2026**. [beacon.bio](https://beacon.bio/)
  - Series B upsized to over $97 M in April 2026.
  - Expanding at‑home sleep testing (500 K+ tests completed) and building the world’s largest clinically validated neurophysiology dataset.

## Competitive Advantages
- **Largest clinically validated neurophysiology dataset** (2 M+ hours of analyzed EEG), providing depth and scale for biomarker discovery and AI model training.
- **End‑to‑end platform** covering the full drug‑development lifecycle – from an FDA‑cleared wearable device to cloud storage, analytics, and clinical‑trial services.
- **AI‑powered algorithms** for sleep staging, epileptiform characterization, and standardized spectral analysis, cleared under FDA 510(k).
- **Full regulatory and quality infrastructure** (SOC 2 Type II, US DPF/GDPR compliant, GCP‑backed security) that reduces risk for pharma partners.

## Strategic Focus
- **Scaling at‑home diagnostics**: Increasing the reach of the Waveband headband and home sleep testing services to neurologists, sleep physicians, and primary‑care settings.
- **Deepening biopharma partnerships**: Expanding clinical‑trial support from Phase 1 through Phase 4 and into post‑market studies.
- **Building the largest neurodiagnostic dataset**: Continuing to grow the Beacon Datastore to enable more precise, personalized therapies for brain‑health conditions.
- **Advancing AI‑driven neurotechnology**: Leveraging machine learning to discover novel biomarkers and develop objective clinical endpoints (e.g., hypersomnia partnership with Harmony Biosciences).

## Why Work Here
- **Mission‑driven culture**: “We’re working to change how brain health is measured, understood, and treated.” Employees see direct impact on getting treatments to patients faster. [beacon.bio/careers](https://beacon.bio/careers)
- **Flexible work**: Headquarters in Boston (with offices in Paris, New York, and Cleveland) and a globally distributed team; many roles are remote‑eligible. [beacon.bio/careers](https://beacon.bio/careers)
- **Values**: “Culture is a Team Sport,” “Commitment to Excellence,” and “We protect time” – emphasizing collaboration, rigor, and work‑life balance. [beacon.bio/careers](https://beacon.bio/careers)
- **Growth opportunities**: 19 open positions (as of search date) across Analytics & ML, Clinical Diagnostics, Platform Engineering, Life Sciences, Product & Design, Hardware Engineering, and more. [Greenhouse job board](https://job-boards.greenhouse.io/beaconbiosignals)
- **Team composition**: A mix of neuroscientists, machine‑learning engineers, clinicians, and biopharma veterans – creating a rich, interdisciplinary environment.

## Sources
1. [beacon.bio – Homepage](https://beacon.bio/)
2. [beacon.bio – About](https://beacon.bio/about)
3. [beacon.bio – Products & Services](https://beacon.bio/products-services)
4. [beacon.bio – Careers](https://beacon.bio/careers)
5. [Greenhouse – Beacon Biosignals Job Board](https://job-boards.greenhouse.io/beaconbiosignals)

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