---
title: 'Servicing Support Analyst at Cascade Financial Services'
canonical: 'https://feeny.ai/job/servicing-support-analyst-cascade-financial-services-az-bp8t2mq00tya'
type: 'job'
last_seen: '2026-09-14'
---

# Servicing Support Analyst at Cascade Financial Services

- **Company:** Cascade Financial Services
- **Location:** AZ, SD
- **Work type:** remote
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/cascadeloans/jobs/7893999003

## Job description

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

What you'll do at Cascade:

Serve the American Dream Through Attainable Home Ownership.

What you will do at Cascade:

Serve the American Dream Through Attainable Home Ownership.

The IT Servicing Support Analyst is a hands-on production support and automation role for business-critical processes supporting traditional mortgage and Chattel loans. The analyst owns, troubleshoots, maintains, and improves existing Python, PostgreSQL and LoanServ script automations and may also build new solutions. This includes scheduled ETL jobs, reports, vendor file transfers, and integrations running through Jenkins, Docker, and AWS. Much of the work involves processes with limited documentation or subject-matter support.

How you will do it:

- Own and troubleshoot existing production automations, configurations, integrations, and vendor processes, including unfamiliar processes with limited documentation.
- Diagnose failures using AI, code, logs, database activity, configurations, credentials, schedules, input files, and downstream dependencies; restore service and confirm the business outcome.
- Plan safe restarts and reruns by identifying completed, missing, duplicated, or partially processed data and validating recovery through counts, reconciliations, exception review, and downstream confirmation.
- Develop, test, deploy, and maintain Python and PostgreSQL ETL, batch, API, reporting, document-processing, and vendor file-transfer workflows using REST APIs, SFTP, SMB, and other approved methods.
- Operate and troubleshoot Jenkins pipelines and schedules, Docker containers, AWS services, Git/GitHub workflows, environment configurations, and secure credential access.
- Translate servicing business rules, exceptions, controls, and acceptance criteria into safe technical changes; support Sagent/LoanServ.
- Triage concurrent incidents, tickets, support email, instant messages, vendor communications, and planned work according to borrower, payment, financial, compliance, deadline, and downstream impact.
- Communicate status, risks, dependencies, next steps, and follow-up times clearly, and coordinate directly with business users, vendors, and technology teams through resolution.
- Maintain concise requirements, test evidence, runbooks, recovery procedures, and troubleshooting notes; participate in peer review and knowledge sharing.
- Participate in the established on-call rotation and respond to time-sensitive production issues within team expectations.

What you will need to join Cascade:

- Three or more years of professional experience supporting production Python and SQL/PostgreSQL processes.
- Demonstrated experience reading, debugging, testing, and safely modifying code and queries written by other developers.
- Experience supporting scheduled ETL, batch, API, database, reporting, or vendor file-transfer processes in a production environment.
- Production experience with job orchestration or scheduling, Docker or comparable containers, Git-based source control, and AWS or comparable cloud infrastructure.
- Demonstrated ability to protect data integrity during database changes and failed-job recovery, including safe reruns and reconciliation.
- Ability to independently learn unfamiliar processes quickly, manage an interrupt-driven workload, and communicate clearly with technical and nontechnical stakeholders.

Desired Skills:

- Two or more years of experience in mortgage servicing or another regulated financial operation.
- Experience with Sagent/LoanServ, LoanServ scripting, or another loan servicing platform, and both traditional mortgage and Chattel loan processes.
- Experience with Microsoft Power Apps, Power Automate, SharePoint, JavaScript, or HTML.
- Experience with document-management platforms, ticketing systems, external servicing vendors, or DevOps pipelines; Jenkins experience is preferred.

How success is measured

- Incidents and requests are acknowledged, prioritized, communicated, and completed within the SLA or by the designated due date; tickets, email, vendor follow-ups, and commitments remain current.
- Scheduled processes run accurately and on time, and failures are recovered without duplicate, missing, or incorrect servicing data.
- Changes are tested, reviewed, documented, and deployed with appropriate controls, and support knowledge is not dependent on one person.
- The analyst demonstrates integrity, initiative, flexibility, accountability, teamwork, service, dependable attendance, continuous learning, and increasing independence.

About Cascade & Our Culture:

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members!!!  We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference.

Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.

## About Cascade Financial Services

## Company Overview
- **One-liner**: Cascade Financial Services is a specialized lender providing mortgage solutions for manufactured, mobile, and modular homes across the United States.
- **Entity Type**: Private (Partnership; owned by Centerbridge Partners, L.P.)
- **Headquarters**: Chandler, Arizona, United States
- **Founded**: 1999
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Financial Services (Manufactured Home Lending)
- **Target Customers**: B2C (homebuyers seeking manufactured, mobile, or modular homes); B2B (dealers, inspectors, foundation experts, title providers)
- **Mission Statement**: "Serving the American Dream Through Attainable Home Ownership" [cascadeloans.com](https://www.cascadeloans.com/about-us/careers/)

## Products & Services
- **Manufactured Home Purchase Loans**: Mortgage financing for new and existing manufactured homes, with competitive rates and loan programs tailored to the manufactured housing marketplace.
- **Construction Loans**: Flexible construction loan programs for manufactured homes.
- **Home-Only Loan Programs**: Financing options for the home structure itself, separate from the land.
- **Refinancing**: Loan options for existing manufactured homeowners.
- **In-House Underwriting**: Loans are underwritten internally by experienced manufactured home lending experts, enabling faster approvals. [cascadeloans.com](https://www.cascadeloans.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Private company)
- **Key Metric**: Annual Revenue of **USD $12.0 million** (latest estimate) [LinkedIn](https://www.linkedin.com/company/cascadefinancialservices)
- **Total Funding**: Not publicly available (owned by Centerbridge Partners, L.P.)
- **Notable Investors/Partners**: Parent company is **Centerbridge Partners, L.P.**, a private investment firm.
- **Growth Signals**: Employs **162 people** with a monthly headcount growth of **+1.9%**; LinkedIn followers at 4,669 growing +4.5% monthly. [LinkedIn](https://www.linkedin.com/company/cascadefinancialservices)
- **Key Metric**: Over 20 years of commitment to the manufactured home community; A+ rating with the Better Business Bureau (BBB). [cascadeloans.com](https://wwwdev.cascadeloans.com/about-us/company-background/)

## Competitive Advantages
- **Specialized Expertise**: Focus exclusively on manufactured, mobile, and modular home lending—a niche that many traditional lenders avoid or under-serve.
- **In-House Underwriting**: Faster, more flexible loan decisions made by experts who understand the unique aspects of manufactured housing.
- **Long-Standing Reputation**: Over 20 years in the industry, with a strong track record and an A+ BBB rating.
- **Customized Loan Programs**: Offers construction and home-only loan programs that are specifically designed for this market segment.
- **State-of-the-Art Automation**: Leverages business automation to streamline the lending process while employing skilled professionals. [LinkedIn](https://www.linkedin.com/company/cascadefinancialservices)

## Strategic Focus
- **Expand Attainable Homeownership**: Continue to serve the growing demand for affordable manufactured housing.
- **Technology & Automation**: Continued investment in state-of-the-art business automation and data systems (VP of Data Systems and APIs role exists).
- **Talent Growth**: Actively hiring across multiple departments (Origination, Servicing, IT, HR, Collections) with a focus on building a strong, values-driven team.
- **Market Leadership**: Maintaining its position as one of the most trusted lenders in the manufactured housing space.

## Why Work Here
- **Culture & Values**: The company emphasizes a culture built on **T.I.E.S.: Teamwork, Integrity, Excellence, and Service**. They also cite values of being "Be Unique, Be Innovative & Be Ambitious." [LinkedIn](https://www.linkedin.com/company/cascadefinancialservices)
- **Work Environment**: Described as a "positive/family-like work environment" with a strong emphasis on **work/life balance**. [cascadeloans.com](https://www.cascadeloans.com/about-us/careers/)
- **Career Growth**: The company states it is "focused and dedicated to developing and providing a platform for growth" for its team members.
- **Remote/Hybrid Policy**: Offers a mix of roles. Some positions are **hybrid** (e.g., Loan Officer in McKinney, TX: "in office up to 3x per week"), while others like the **Encompass Administrator & Developer** are listed as **Remote, USA**. [Greenhouse](http://job-boards.greenhouse.io/cascadeloans?t=042f52133us)
- **Employer Rating**: 3.7/5.0 on LinkedIn (124 reviews), with specific ratings: Work-Life 3.6, Compensation 3.1, Culture 3.6, Career 3.5. [LinkedIn](https://www.linkedin.com/company/cascadefinancialservices)
- **Mission-Driven Work**: Employees contribute to the mission of "Serving the American Dream Through Attainable Home Ownership," which can be a strong motivator in the affordable housing space.

## Sources
1. [cascadeloans.com](https://www.cascadeloans.com/)
2. [Greenhouse Careers Page](http://job-boards.greenhouse.io/cascadeloans?t=042f52133us)
3. [LinkedIn Company Profile](https://www.linkedin.com/company/cascadefinancialservices)
4. [Company Background Page](https://wwwdev.cascadeloans.com/about-us/company-background/)

## Other roles at Cascade Financial Services

- [Escrow Analysis Specialist - Property Tax & Insurance](https://feeny.ai/job/escrow-analysis-specialist-property-tax-insurance-cascade-financial-services-az-203j6h3jr42y) — AZ SD TX, TN
- [Loan Counselor/Late Stage Collections](https://feeny.ai/job/loan-counselor-late-stage-collections-cascade-financial-services-az-sd-0qdxxevbd17s) — AZ SD, TN
- [Full Stack Software Engineer](https://feeny.ai/job/full-stack-software-engineer-cascade-financial-services-az-fl-99g9f6e0a1at) — AZ FL, CA
- [Loan Officer (Hybrid, in office up to 3x/week)](https://feeny.ai/job/loan-officer-hybrid-in-office-up-to-3x-week-cascade-financial-services-az-tx-4zdwh4wecyja) — AZ TX, TN
- [Production Associate (Hybrid, in office up to 3x/week) - New Grads strongly encouraged to apply!](https://feeny.ai/job/production-associate-hybrid-in-office-up-to-3x-week-new-grads-strongly-q9wdpcrde0r0) — AZ TX, TN
- [Director of Processing](https://feeny.ai/job/director-of-processing-cascade-financial-services-az-tx-fjkybwsqab50) — AZ TX, TN