--- title: 'Shift Lead at CloudKitchens' canonical: 'https://feeny.ai/job/shift-lead-cloudkitchens-new-york-z0cqv03v4a6q' type: 'job' last_seen: '2026-10-18' --- # Shift Lead at CloudKitchens - **Company:** CloudKitchens - **Location:** New York, NY - **Posted:** 2026-10-14 - **Last confirmed live:** 2026-10-18 - **Apply:** https://job-boards.greenhouse.io/css/jobs/8890045002 ## Job description Shift Lead, NYC - Times Square Pay: $18.00 - $20.00 per hour. ## Who We Are CloudKitchens helps restaurateurs worldwide succeed in online food delivery - our goal is to make food more affordable, higher quality, and convenient for everyone. We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains. ## What you will do The Times Square location is an extremely fast-paced environment – every hour hundreds of orders are coming out of our kitchens, and they need to end up in the right hands! As a Shift Lead you will help keep daily facility operations running smoothly by processing orders, coordinating delivery pickups, and resolving operational issues. You will support restaurant partners, handle administrative tasks, train and coach team members, and maintain a clean, organized facility that meets health and safety standards. Flexibility and hustle are key in this role! You will need to adapt to constantly changing and challenging conditions. No job is too big or too small; our team works together to create an environment that is functional for our restaurateurs, customers, and delivery partners. ## Responsibilities - Transport orders from kitchens to the facility’s central processing area - may involve going up and down stairs. - Process orders and prepare them for delivery partner pickup. - Identify and troubleshoot operational issues promptly. - Take ownership of issues and coordinate with partners, employees, and third parties to resolve them. - Support daily administrative tasks, including sorting incoming packages and deliveries, maintaining inventory counts, and monitoring emails and instant messages. - Respond promptly to restaurant partners’ questions, requests, and concerns. - Train and coach team members to ensure consistent execution of operational procedures. - Maintain a clean facility, assign cleaning tasks, and conduct compliance checks to ensure health code standards are met. - Multi-lingual candidates are a plus. ## Why join us - Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500B- $1T by 2030. - Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. - Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success. ## Compensation & Benefits Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications. ## Benefits Summary (Full Time) - Medical, dental, and vision insurance (multiple plans, incl. HSA options) - Company-paid life and disability insurance (short- and long-term) - Voluntary insurance: accident, critical illness, hospital indemnity - Optional supplemental life insurance for self, spouse, and children - Health Savings Account (HSA) - Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) - Pet insurance discount (Fetch) - 401(k) - Time Off policies - Paid Vacation Time (1h for every 52h worked) - 8 paid holidays per year - Paid sick time - Paid Bereavement leave - Paid Parental Leave. ## Benefits Summary (Part Time) - Paid Vacation Time (1h for every 52h worked) - 8 paid holidays per year - Paid sick time - Paid Bereavement leave Benefits are subject to change at the company's discretion. Atoms accepts applications on an ongoing basis. Ready to join us as we serve those who serve others? ## About CloudKitchens ## Company Overview - **One-liner**: CloudKitchens operates purpose-built, delivery-optimized commercial kitchen facilities and provides proprietary technology to help food businesses launch, grow, and thrive in the digital age. - **Entity Type**: Private (IPO registration announced May 2025; venture capital-backed) - **Headquarters**: Los Angeles, California, United States - **Founded**: 2016 (as City Storage Systems LLC; CloudKitchens brand launched) - **Founders**: Diego Berdakin, Sky Dayton; CEO is Travis Kalanick (co-founder of Uber) ## Core Business - Primary industry/industries: FoodTech, Restaurant Technology, Real Estate Technology - Target customers: B2B — restaurants, food entrepreneurs, virtual brands, CPG producers, meal prep companies, caterers - Mission: "To help food businesses unlock their full potential in the delivery-first era" — enabling anyone with a passion for great food to succeed regardless of size or experience. ## Products & Services - **Private Commercial Kitchens**: Fully built, delivery-optimized kitchen spaces inside multi-tenant facilities. Includes 20+ private kitchens per location, prebuilt plug-and-play infrastructure, and front-of-house management handled by CloudKitchens. - **Proprietary Technology Platform**: Software connecting kitchens with leading delivery apps, streamlining operations, and providing data-driven insights. Includes kiosks, courier cubbies, tablets, and TVs. - **Real Estate & Logistics Infrastructure**: Strategically located facilities designed for faster delivery times, smoother ingress/egress, and fewer handoff defects — reducing real estate footprint and back-of-house labor costs. ## Market Standing - **Valuation**: Not disclosed (reports indicate total funding of $1.75B–$1.8B) - **Key Metric**: Total Funding — $1.8B across 7 rounds (including $400M from Public Investment Fund in 2019, $850M debt financing in 2021); annual revenue estimated at $8M (likely understated for a pre-IPO private company) - **Notable Investors**: Public Investment Fund (Saudi Arabia), Alpha Wave, and other venture capital investors; Parent company is City Storage Systems LLC - **Growth Signals**: - Trusted by 600+ brands - Operations in 31 countries (including Colombia, Brazil, France, Spain, Mexico, UK, South Korea, Saudi Arabia, Singapore) - 3,300 employees per PitchBook (vs. 399 on some sources — likely reflecting different entity scope) - Announced IPO registration in May 2025 - Acquisitions: FoodStars (2019), Nano (2020) ## Competitive Advantages - **Purpose-built infrastructure**: Facilities designed specifically for delivery and takeout, not retrofitted traditional restaurants — reducing buildout costs and time (weeks vs. months) - **Ultra-low upfront investment**: Enables food entrepreneurs to launch with minimal capital compared to traditional restaurant openings - **Proprietary technology ecosystem**: Integrated software for order management across multiple delivery platforms, plus physical hardware (kiosks, cubbies) - **Logistics-first architecture**: Facilities engineered for faster, defect-free delivery with dedicated courier ingress/egress - **Scale & network effects**: 600+ brands across 31 countries creates a dense network that improves delivery efficiency and market intelligence ## Strategic Focus - **IPO readiness**: Announced IPO registration in May 2025, signaling a major liquidity event and growth acceleration - **Global expansion**: Already in 31 countries with active hiring in Latin America, Europe, and Asia-Pacific - **Enterprise partnerships**: Growing enterprise business development for large restaurant chains and virtual brands - **Technology innovation**: Continued investment in proprietary tech stack including data analytics, automation, and integration with delivery platforms - **Real estate optimization**: Repurposing underutilized real estate into high-efficiency food production hubs ## Why Work Here - **Culture highlights**: Mission-driven environment focused on "serving those who serve others"; values include efficiency, innovation, collaboration, and quality - **Remote/hybrid/office policy**: Primarily on-site roles (kitchen facilities, real estate, maintenance) with some corporate/tech roles likely hybrid; headquarters in Los Angeles with offices in Bogotá, São Paulo, Toronto, Makati City, and others - **Notable perks or engineering culture**: - Fast-paced, startup-to-IPO transition environment - Opportunity to shape the future of food delivery infrastructure globally - Heavy Uber alumni presence (187 employees from Uber) — strong operational DNA - Diverse team across 31 countries with opportunities for international exposure - Recent departures of senior leaders (Head of Product Design, Regional HR BP, Revenue Ops Lead) may indicate restructuring ahead of IPO - **Employer rating**: 3.4/5.0 on Glassdoor (746 reviews) — Work-Life 3.4, Compensation 3.2, Culture 3.2, Career 3.3 - **Talent sources**: Uber (187), Rappi (29), DoorDash (14), Deliveroo (21), WeWork (39), Amazon (31), Google (24), Tesla (15) - **Alumni go to**: Uber (31), DoorDash (30), DiDi (19), Atoms (20), Rivian (21), Meta (14), TikTok (13), Amazon (18) - **Active job postings**: 35 open roles (as of mid-2026), trending -10.3% monthly, -20.5% quarterly, -5.4% yearly ## Sources 1. [cloudkitchens.com](https://cloudkitchens.com/) 2. [cloudkitchens.com/about](https://cloudkitchens.com/about) 3. [cloudkitchens.com/careers](https://cloudkitchens.com/careers) 4. [linkedin.com/company/cloudkitchens](https://www.linkedin.com/company/cloudkitchens) 5. [pitchbook.com/profiles/company/226937-62](https://pitchbook.com/profiles/company/226937-62) ## Other roles at CloudKitchens - [Head of Marketing](https://feeny.ai/job/head-of-marketing-cloudkitchens-los-angeles-r6fts9yc1bbq) — Los Angeles, CA - [Facility Maintenance Technician I](https://feeny.ai/job/facility-maintenance-technician-i-cloudkitchens-miami-z1jq1sdfz5jr) — Miami, FL - [Associate Operations Manager](https://feeny.ai/job/associate-operations-manager-cloudkitchens-sao-paulo-8b2xmqkxnqzg) — São Paulo, Brazil - [Operation Manager](https://feeny.ai/job/operation-manager-cloudkitchens-madrid-mfjedgt8gkrc) — Madrid, Spain - [Associate Operations Manager](https://feeny.ai/job/associate-operations-manager-cloudkitchens-washington-1wvd6dy2b34n) — Washington, DC - [Light Commercial HVAC/R Technician](https://feeny.ai/job/light-commercial-hvac-r-technician-cloudkitchens-santa-ana-qkdg768zq3g3) — Santa Ana, CA - [Associate Operations Manager](https://feeny.ai/job/associate-operations-manager-cloudkitchens-indianapolis-cfb1ehx83z74) — Indianapolis, IN - [Facility Maintenance Technician I](https://feeny.ai/job/facility-maintenance-technician-i-cloudkitchens-washington-w6mfq93v2g9s) — Washington, DC - [Salesforce Operations Associate](https://feeny.ai/job/salesforce-operations-associate-cloudkitchens-bogota-tqv0rwrjnaym) — Bogotá, Colombia - [Associate Operations Manager](https://feeny.ai/job/associate-operations-manager-cloudkitchens-san-francisco-32j130n0z8ra) — San Francisco, CA