---
title: 'Shift Supervisor / Field Service Technician at Humanoid'
canonical: 'https://feeny.ai/job/shift-supervisor-field-service-technician-humanoid-germany-5rkne6a7vwkx'
type: 'job'
last_seen: '2026-11-05'
---

# Shift Supervisor / Field Service Technician at Humanoid

- **Company:** [Humanoid](https://feeny.ai/companies/humanoid)
- **Location:** Germany
- **Employment:** full-time
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.ashbyhq.com/humanoid/f90e4699-5edd-49be-9b42-1008be75c2bb

## Job description

Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.

## About the Role

We are seeking a skilled and motivated Shift Supervisor to support the deployment, integration, and maintenance of our humanoid robot solutions at customer facilities. As the on-site operations lead, you will coordinate site activities, collect operational data, and supervise a team of Field Operations Associates. This position requires problem-solving skills, sound judgement under pressure, and a customer-centric approach. .

## What You'll Do

- Supervise a team of Field Operations Associates, setting and maintaining high standards in a demanding operational setting. This is a hands-on operational and technical leadership role representing Humanoid at customer sites.
- Act as the on-shift operational leader, ensuring that the appropriate tools, spare parts, and equipment are available.
- Supervise standard operating procedures (SOPs) for customer sites and document learnings from field issues.
- Test product releases and robot capabilities.
- Diagnose hardware and software issues using logs, diagnostics, and field observations, performing maintenance where appropriate.
- Collect, analyse, and interpret operational data to evaluate robot performance, identify bottlenecks, and drive continuous improvements.
- Track, document, and reproduce software and hardware issues, providing clear technical feedback to engineering and product teams.
- Tackle production incidents and technical issues in cooperation with service and engineering teams.
- Act as the primary on-shift liaison between the deployed location and Humanoid offices.

## Requirements

- 2–5 years of experience in industrial automation, robotics, or automotive integration, deployment, and development.
- Strong technical understanding of mechanical, electrical, and networking systems, with hands-on experience in troubleshooting, assembly, and maintenance.Excellent problem-solving, analytical, and decision-making skills, particularly in high-pressure operational environments.
- Strong communication, documentation, and stakeholder management skills, with the ability to work independently in dynamic customer environments.
- Business-fluent English.
- Flexibility to support future assignments at customer sites and occasional visits to company locations in the UK and Europe.
- Unrestricted right to work and live in the European Union.

## What We're Looking For

- Prior experience in warehouse/logistics automation, industrial robotics, or humanoid robotics deployment.
- Working knowledge of a relevant local language (e.g. German).
- Valid Class B (or equivalent) driver's licence.
- Familiarity with software integration and sensor-based automation.
- Experience with commissioning, acceptance testing, or software validation.
- Experience working in complex operational environments.
- Experience working directly with customers in an operational leadership role.

## About Humanoid

## Company Overview
- **One-liner**: Humanoid builds commercially scalable, safe, and reliable humanoid robots designed to automate labor-intensive industrial tasks across warehousing, logistics, manufacturing, and retail.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: London, United Kingdom (HQ) with offices in Cambridge, MA, USA; Burnaby, BC, Canada; and additional presence in Germany, Georgia, and the UAE.
- **Founded**: 2024
- **Founders**: Artem Sokolov (CEO & Founder)

## Core Business
- **Primary industry/industries**: Robotics Engineering, Humanoid Robotics, Industrial Automation, Artificial Intelligence
- **Target customers**: B2B / Enterprise — industrial sectors including retail, e-commerce, third-party logistics (3PL), manufacturing, and automotive.
- **Mission or purpose statement**: “Empowering humanity by building the most reliable, safe, and helpful humanoid robots.” The company aims to free people from repetitive, dangerous, and tedious work, allowing them to engage in more creative and meaningful activities.

## Products & Services
- **HMND 01 Alpha Wheeled**: A robust industrial-grade wheeled humanoid robot designed for material handling, pick-and-place, and visual inspection in warehouses and factories. Prioritizes reliability, low total cost of ownership (TCO), and minimal maintenance.
- **HMND 01 Alpha Bipedal**: A bipedal humanoid robot for more complex environments requiring advanced locomotion, navigation of confined spaces, and higher dexterity. Features human-level manipulation speeds and walking speeds up to 1.5 m/s.
- **KinetIQ**: An AI framework for orchestrating fleets of humanoid robots across both wheeled and bipedal platforms, enabling centralized control and task optimization.
- **Modular Garments**: Exchangeable protective “garments” that allow HMND 01 robots to adapt to different use cases and environments, minimizing contamination and collision damage while enabling functional customization.

## Market Standing
- **Valuation/Market Cap**: Not disclosed.
- **Key Metric**: Total funding of **$50 million** (Seed round closed October 2025, with 1 lead investor).
- **Notable Investors/Partners**: Strategic partners include leading global companies in AI, cloud computing, and research. Specific partner names are not publicly listed on the website, but the company highlights collaboration with commercial partners to scale deployment.
- **Growth Signals**:
  - Headcount grew **139.2% YoY** to ~182 employees (as of mid-2026), with 65 active job postings.
  - Opened offices in London, Boston, and Vancouver within its first year.
  - Team includes talent recruited from major robotics and AI firms: Sanctuary AI, Boston Dynamics, Dyson, Arrival, Ocado Technology, 1X, Wayve, Apptronik, and Brain Corp.
  - Focus on initial target sectors representing a combined $12 trillion in annual payroll and 250 million workers.

## Competitive Advantages
- **Human-centric design**: The world is already designed for humans, so humanoids can seamlessly integrate into existing environments without costly redesign.
- **Modularity**: HMND 01’s hardware/software modularity enables multi-task performance and easy repurposing, reducing the need for specialized robots.
- **Reliability & low TCO**: Prioritizing hardware and software stability over raw performance to deliver industrial-grade robustness suitable for mass commercialization.
- **KinetIQ fleet orchestration AI**: Proprietary framework for managing mixed fleets of wheeled and bipedal robots, differentiating from competitors focused on single-form-factor robots.
- **Experienced leadership**: CEO Artem Sokolov previously scaled a family manufacturing business into a billion-dollar enterprise (EY Entrepreneur of the Year 2021). The CTO, Jarad Cannon, has extensive experience translating research into deployment-ready robotics systems.

## Strategic Focus
- **Near-term (2027)**: Deploy robots for physical tasks in manufacturing, warehousing, logistics, and retail — tackling repetitive, dangerous, and tedious manual work.
- **Medium-term (2029)**: Expand into the service sector, targeting the 70-80% of the global economy that will be services, with a focus on assisting an aging population (1.4B people over 60).
- **Long-term (2031+)**: Enter households as assistants and companions, potentially revolutionizing everyday life across 3.5 billion homes.
- **Core strategy**: Partner with leading global companies in AI, cloud, and research for technology development, and with commercial partners for scaled deployment. The company believes the humanoid TAM will reach $38 billion by 2035 and $1 trillion by 2050.

## Why Work Here
- **High-growth environment**: Company grew headcount by 139% in a single year, indicating rapid scaling and opportunity for career advancement. 65+ open roles suggest strong hiring momentum.
- **Talent from top robotics firms**: Team includes alumni from Boston Dynamics, Sanctuary AI, Dyson, Ocado Technology, Arrival, Wayve, and others — offering a deep learning and collaboration environment.
- **Technical focus**: Engineering and technical roles represent 38% of the workforce, with senior-level hires at 23% of the team. The company emphasizes hardware, AI, machine learning, and control systems.
- **Mission-driven**: Clear purpose to automate undesirable, unsafe, and repetitive work — appealing to candidates who want to make a tangible societal impact.
- **Global presence**: Offices in London (HQ), Cambridge (USA), and Burnaby (Canada), plus operations in 16 countries — offering potential for international mobility and remote collaboration.
- **Innovation culture**: Described as a place where engineers and researchers “move from demo to deployment” and “not just in the lab.” The CTO emphasizes building systems that perform in the real world from day one.
- **Office/Hybrid policy**: Not explicitly stated, but the company has physical offices in three countries and a distributed team across 16 nations — likely supports hybrid/remote with in-office collaboration for engineering roles.

## Sources
1. [thehumanoid.ai](https://thehumanoid.ai/)
2. [thehumanoid.ai/about-us/](https://thehumanoid.ai/about-us/)
3. [thehumanoid.ai/team/](https://thehumanoid.ai/team/)
4. [thehumanoid.ai/careers/](https://thehumanoid.ai/careers/)
5. [LinkedIn Company Page](https://www.linkedin.com/company/humanoidai)
6. [Jobs.ashbyhq.com/humanoid](https://jobs.ashbyhq.com/humanoid)

## Other roles at Humanoid

- [Robotics Engineer (Night Shift)](https://feeny.ai/job/robotics-engineer-night-shift-humanoid-london-r08dh912vhz8) — London, United Kingdom
- [Engineering Lab Manager](https://feeny.ai/job/engineering-lab-manager-humanoid-us-boston-gwsjybx8r0te) — US Boston, MA
- [Test and Validation Engineer - Contract](https://feeny.ai/job/test-and-validation-engineer-contract-humanoid-canada-vancouver-r5kewqy9gbdd) — Canada Vancouver, Canada
- [Prototype Engineer - Contract](https://feeny.ai/job/prototype-engineer-contract-humanoid-canada-vancouver-3x0hs95gxbyy) — Canada Vancouver, Canada
- [Software Engineer II, Device Security](https://feeny.ai/job/software-engineer-ii-device-security-humanoid-us-san-diego-3wj62epv9bj7) — US San Diego, CA
- [Robotics Applied Research Lead](https://feeny.ai/job/robotics-applied-research-lead-humanoid-london-kdzy2nr1hm5n) — London, United Kingdom
- [Cloud Infrastructure Engineer](https://feeny.ai/job/cloud-infrastructure-engineer-humanoid-london-2c3keb64kq3c) — London, United Kingdom
- [Director, Contracts & Business Support](https://feeny.ai/job/director-contracts-business-support-humanoid-london-zfx1ydmqtkb3) — London, United Kingdom
- [Senior Group Accountant](https://feeny.ai/job/senior-group-accountant-humanoid-london-cqasb4hw8wxf) — London, United Kingdom
- [Senior Robotics Integration Engineer](https://feeny.ai/job/senior-robotics-integration-engineer-humanoid-us-san-diego-jwbdn8yvkj2d) — US San Diego, CA