---
title: 'Shift / Team Lead, Fusion Center Operations (3rd Shift) at Zoox'
canonical: 'https://feeny.ai/job/shift-team-lead-fusion-center-operations-3rd-shift-zoox-foster-city-41r94nzz9f45'
type: 'job'
last_seen: '2026-10-13'
---

# Shift / Team Lead, Fusion Center Operations (3rd Shift) at Zoox

- **Company:** Zoox
- **Location:** Foster City, CA
- **Compensation:** $84k–$123k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.lever.co/zoox/2f859d8b-3723-4d46-9517-24470f0a1c6c

## Job description

The Fusion Center Operations team at Zoox ensures our autonomous vehicle completes missions by leveraging real-time remote human context to navigate complex scenarios.  We are a multifaceted team responsible for feature product development and structured testing, and we serve as the operational link between the operations and software departments. You will work closely with leaders in the Fleet Operations organization and interact with multiple teams across the company, including TeleGuidance, PMO, User Experience, and Product. Our Shift/Team Leads are disciplined team players who believe in doing everything it takes to accomplish the mission safely. As a Fusion Center Operations Shift/Team Lead, you will lead a team of operators (rider operators, teleoperators, and mission control associates) to ensure they understand and execute both short- and long-term targets. Team Leads at Zoox are hands-on, working with & alongside their team daily and leading by example to ensure all software and hardware tests meet Zoox’s high standards. You will be the field expert on tools, features, and functions related to TeleOps workflows, coordinating and streamlining processes that support Fleet Operations at Zoox. Shift: 3rd shift, 11pm - 8am, Friday - Tuesday or Thursday - Monday

In this role, you will:

- Uphold a safety-centric, inclusive, and open-communication culture and conduct written and oral performance feedback with direct reports at regular intervals
- Support Fleet Operations Management through process improvement across safety and efficiency for the team
- Work closely with other Team Leads and Program/Project Managers within FleetOps to ensure their team stays aligned with Zoox’s overall goals.
- Become knowledge experts on Zoox’s proprietary software related to TeleOps, Mission Control and Rider Support
- Interact with contractors assigned to Zoox to answer questions, provide information, and ensure they understand and execute their job assignments
- Support missions through a wide variety of roles
- Act as a “player/coach” regularly and as the first point of contact to support service escalations

## Qualifications

- 6+ years of experience working in a high-level collaborative environment and promoting a teamwork mentality
- 3+ years of experience as an Instructor or Lead within an operations team in a highly cross-functional environment.
- Proven ability to problem-solve and improve operational efficiency
- Experience working in a complex technical environment
- Proactive mindset and resourcefulness
- Strong written and verbal communication skills to coordinate with team members and management and explain technical issues

Bonus Qualifications

- Bachelors degree
- 3+ years of autonomous vehicle industry or operations experience

## About Zoox

## Company Overview
- **One-liner**: Zoox is building a fully autonomous, all-electric, purpose-built robotaxi service to give the world a better way to ride.
- **Entity Type**: Private (independent subsidiary of Amazon, acquired in 2020)
- **Headquarters**: Foster City, California, USA (with offices in Las Vegas, San Francisco, Austin, Miami, Atlanta, Los Angeles)
- **Founded**: 2014
- **Founders**: Not specified in provided sources

## Core Business
- **Primary industry**: Autonomous ride‑hailing / Self‑driving electric vehicles
- **Target customers**: B2C – individual riders seeking safe, convenient, and sustainable urban transportation
- **Mission**: “Give the world a better way to ride” – providing safer, cleaner, autonomous ride‑hailing for everyone [zoox.com](https://zoox.com/about)

## Products & Services
- **Zoox Robotaxi**: A purpose‑built, fully autonomous electric vehicle designed from the ground up for ride‑hailing. Features bidirectional driving, four‑wheel steering, and no steering wheel or pedals. The service handles all charging, maintenance, and fleet management – riders simply get in and enjoy the ride [zoox.com](https://zoox.com).

## Market Standing
- **Valuation / Market Cap**: Not disclosed (Zoox is a private subsidiary of Amazon)
- **Key Metric**: Not publicly available (revenue and funding details are not reported as a stand‑alone entity)
- **Notable Investors / Partners**: Amazon (parent company)
- **Growth Signals**:
  - Received authorization from the Nevada DMV to operate robotaxis on public roads [zoox.com/about](https://zoox.com/about)
  - Expanded testing and operations to Las Vegas, Seattle, San Francisco, and other cities
  - Continues to scale its engineering and operations teams (multiple open roles on the careers page as of 2026)

## Competitive Advantages
- **Purpose‑built design**: Unlike retrofitted vehicles, Zoox’s robotaxi is designed from scratch for autonomous ride‑hailing (symmetrical, bidirectional, four‑wheel steering, no driver controls)
- **Amazon backing**: Deep financial resources, supply chain expertise, and cloud infrastructure (AWS) support rapid development and scaling
- **Full‑stack autonomy**: In‑house AI, computer vision, and sensing stack integrated directly into the vehicle design
- **Safety‑first approach**: Comprehensive testing, safety‑critical system design, and focus on public road validation

## Strategic Focus
- Achieving commercial launch of the Zoox ride‑hailing service in select U.S. cities
- Continuing to mature the autonomous driving system through real‑world testing and simulation
- Expanding the “Go‑to‑Market” strategy and building out operations teams (see CRM Lead, Go‑to‑Market Manager roles) [jobs.lever.co/zoox](https://jobs.lever.co/zoox)
- Scaling manufacturing and prototyping to prepare for fleet deployment

## Why Work Here
- **Culture**: Diverse, supportive community with inclusion‑focused strategy. Crew‑led groups for personal and professional development. Emphasis on trust, humility, and openness [zoox.com/careers](https://zoox.com/careers)
- **Work environment**: Hybrid? The careers page lists many roles as “On‑site” in Foster City, CA, with other office locations available. In‑office perks include a famous food program with daily changing local and sustainable dishes, plus a busy calendar of events and sports teams.
- **Benefits**: Comprehensive health plans (Cigna), mental health support, wellbeing program, flexible time off, generous family planning and caregiver support, and a commitment to work‑life balance.
- **Growth opportunities**: Work on cutting‑edge autonomous vehicle technology alongside some of the brightest minds in AI, engineering, computer vision, and more. Offers internships and re‑entry programs (via Path Forward) for career returners.
- **Recruitment process**: Uses AI tools to assist in reviewing applications but final decisions are human. No fees are charged at any stage – watch for recruitment scams [zoox.com/journal/landing-a-job-zoox](https://zoox.com/journal/landing-a-job-zoox)

## Sources
1. [Zoox official website](https://zoox.com)
2. [Zoox About page](https://zoox.com/about)
3. [Zoox Careers page](https://zoox.com/careers)
4. [Zoox job openings on Lever](https://jobs.lever.co/zoox)
5. [Zoox hiring and interview process](https://zoox.com/journal/landing-a-job-zoox)

## Other roles at Zoox

- [Senior / Staff Machine Learning Engineer - 3D Sensor Simulation](https://feeny.ai/job/senior-staff-machine-learning-engineer-3d-sensor-simulation-zoox-foster-city-gnyztn05dgar) — Foster City, CA
- [Machine Learning Engineer - 3D Sensor Simulation](https://feeny.ai/job/machine-learning-engineer-3d-sensor-simulation-zoox-foster-city-w7g0mxmym2ck) — Foster City, CA
- [Shift Lead, Fusion Center Analysts](https://feeny.ai/job/shift-lead-fusion-center-analysts-zoox-las-vegas-gc3z001xedfn) — Las Vegas, NV
- [Seating and Passive Safety HW Validation Engineer](https://feeny.ai/job/seating-and-passive-safety-hw-validation-engineer-zoox-foster-city-tjcxasj8k41y) — Foster City, CA
- [Senior Employee Relations Business Partner](https://feeny.ai/job/senior-employee-relations-business-partner-zoox-foster-city-da3vtt407a6j) — Foster City, CA
- [Recruiter, Operations](https://feeny.ai/job/recruiter-operations-zoox-foster-city-en1ay34mh2s8) — Foster City, CA
- [Infrastructure Development Manager](https://feeny.ai/job/infrastructure-development-manager-zoox-foster-city-c3gnh7jm7fbj) — Foster City, CA
- [Information Security Manager - Identity and Access Management (IAM)](https://feeny.ai/job/information-security-manager-identity-and-access-management-iam-zoox-foster-city-pq188xc09eh6) — Foster City, CA
- [Staff Logistics Engineer](https://feeny.ai/job/staff-logistics-engineer-zoox-hayward-n4422z6v0jjd) — Hayward, CA
- [Staff Chassis Engineer, Steering and Braking Actuation](https://feeny.ai/job/staff-chassis-engineer-steering-and-braking-actuation-zoox-foster-city-3kq3n70r2vem) — Foster City, CA