---
title: 'Shipping and Fulfillment Manager at Audicus'
canonical: 'https://feeny.ai/job/shipping-and-fulfillment-manager-audicus-new-york-e4sjm0p2gfn6'
type: 'job'
last_seen: '2026-09-09'
---

# Shipping and Fulfillment Manager at Audicus

- **Company:** Audicus
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.gem.com/audicus/am9icG9zdDqk2-KqNLsOfJx5dCcMEKFu

## Job description

## The Role

We are looking for a detail-oriented and process-driven Shipping and Fulfillment Manager to lead our shipping and logistics team in transforming the hearing aid industry. In this role, you’ll lead the team that ensures the seamless delivery of our hearing aids across the country, helping to improve lives by providing timely and efficient service to our customers. This position will report to our CTO. Responsibilities:

- Logistics and Shipping Oversight - Manage inbound and outbound logistics, ensuring timely shipping and receiving of goods.
- Inventory Management - Monitor inventory levels, perform regular cycle counts, and reduce stock discrepancies. Implement and enhance warehousing and shipping processes
- Vendor and Supplier Relationships - Build and maintain strong relationships with vendors, suppliers, and carriers.
- Cross-Department Collaboration - Coordinate logistics across sales, customer experience, and audiology teams to ensure alignment and efficient processes.
- Product Knowledge and Quality Assurance - Develop an understanding of hearing aid devices, load programming and perform basic inspection or minor repairs as needed.
- Team Leadership and Development - Supervise, train, and mentor the shipping and logistics team, fostering a positive and high-performance environment.

## What We Are Looking For

- 3+ years experience managing and developing a dynamic team, and maintaining partner relationships
- Strong experience with logistics, warehousing, or supply chain management with a focus on delivering highly customized products.
- High standard of workmanship, organization and attention to detail
- Positive, with a friendly attitude and the ability to work together in a team-oriented environment
- Able to work in a fast-paced environment
- Enthusiastic and independent worker Salary Range: $90-115K/ year - commensurate with experience

Location: NYC Onsite 5 Days

Benefits: Medical/Dental/Vision through Aetna; 401K, Telehealth Perks, Commuter Benefits, Paid Parental Leave, Flexible PTO, Paid sick leave

## About Audicus

## Company Overview
- **One-liner**: Audicus provides affordable, clinically-validated hearing aids and virtual hearing care, delivered directly to consumers at a fraction of traditional clinic costs.
- **Entity Type**: Private (Series unknown; 9 funding rounds, latest in May 2024)
- **Headquarters**: New York, New York, United States
- **Founded**: 2012
- **Founders**: Patrick Freuler

## Core Business
- **Primary industry**: Retail Health and Personal Care Products / Health Tech (hearing care)
- **Target customers**: B2C (consumers with hearing loss) and B2B (health plans and partners via teleaudiology and virtual care models)
- **Mission**: “Everyone deserves to hear and live a more connected and empowered life.”

## Products & Services
- **Audicus Hearing Aids**: Premium, custom-programmed hearing aids offered online with a risk-free trial, at a fraction of traditional clinic prices.
- **Virtual Hearing Care Platform**: A clinically-validated platform providing remote hearing tests, teleaudiology support, and lifetime audiology support.
- **Health Plan Partnerships**: Teleaudiology and virtual care models for health plans and partners to enable member access to hearing care.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Annual Revenue ~$4M (latest available); Total Funding ~$26.1M
- **Notable Investors/Partners**: Specific lead investors not publicly named; funding history includes a Venture Round (2023, $4.1M – 1 investor), Debt Financing (2014, $1.6M), Convertible Note (2015, $2.7M), and an additional funding round in May 2024.
- **Growth Signals**: 65 employees (+5.2% YoY); saved consumers over $40M in healthcare costs; completed 100k+ hearing tests; 14 years of operation; expanding into health plan partnerships.

## Competitive Advantages
- **Affordability**: Premium hearing aids at a fraction of traditional clinic prices.
- **Virtual-First Model**: Clinically-validated remote testing and teleaudiology eliminate the need for in-person visits.
- **Cost Savings**: Proven track record of reducing consumer healthcare costs by over $40M.
- **Convenience**: Risk-free trial, lifetime audiology support, and direct-to-consumer delivery.

## Strategic Focus
- Expanding partnerships with health plans and employers to integrate virtual hearing care into broader health benefits.
- Continued investment in the virtual care platform and teleaudiology capabilities.
- Scaling direct-to-consumer sales while maintaining a mission-driven, customer-centric approach.

## Why Work Here
- **Culture**: Emphasizes empathy, results, and innovation; described as “people first” with a strong mission to tackle untreated hearing loss.
- **Work Policy**: Hybrid and remote options available (e.g., B2C Account Executive – Remote; Senior Product Designer – Hybrid in NYC).
- **Perks & Benefits**: Family medical leave, dental insurance, Flexible Spending Account (FSA), commuter benefits, pet-friendly office, 401(K), disability insurance, customized development tracks, and promotion policies.
- **Employee Sentiment**: Rated 3.8/5 on Indeed (38 reviews on Gem); praised for approachable leadership, strong mission, upward mobility, and healthy work-life balance.
- **Team**: ~65 employees distributed across the U.S. and Canada, with offices in New York City.

## Sources
1. [Gem / Audicus Careers](https://jobs.gem.com/audicus)
2. [LinkedIn – Audicus](https://linkedin.com/company/audicus)
3. [Audicus About Page](https://www.audicus.com/about/)
4. [Built In – Audicus](https://builtin.com/company/audicus)
5. [Indeed – Audicus Reviews](https://www.indeed.com/cmp/Audicus)

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