--- title: 'Shopify Support Advisor at Fresh Prints' canonical: 'https://feeny.ai/job/shopify-support-advisor-fresh-prints-philippines-6cfca51kvhd2' type: 'job' last_seen: '2026-10-12' --- # Shopify Support Advisor at Fresh Prints - **Company:** Fresh Prints - **Location:** Philippines - **Work type:** remote - **Posted:** 2026-10-05 - **Last confirmed live:** 2026-10-12 - **Apply:** https://job-boards.greenhouse.io/freshprints/jobs/6216912004 ## Job description ## About Frontier Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier. At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month. Think of us as your personal talent agent — and good luck with the application! 😊 ## About Intelligems There are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving 6–10% of potential profit on the table. Intelligems is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber. We're currently working with 500+ brands and have processed over $4B of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over $4M in funding. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent. The Role: Shopify Support Advisor We’re looking for a Shopify Support Advisor to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience. ## Key Responsibilities - Deliver a best-in-class customer experience by responding promptly to customer inquiries - Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed - Become a product expert so you can answer questions quickly and accurately - Manage 20–30 open customer conversations at a time - Own follow-ups and ensure all tickets are resolved in a timely manner - Collaborate with internal teams on escalated or complex issues - Spot trends in support issues and share insights with product, tech, and ops - Contribute to internal knowledge-sharing (documentation, training, etc.) ## Qualifications - Proven experience in a merchant support or a related role - Excellent communication and problem-solving skills - You love helping people and can think on your feet - Comfortable wearing many hats and juggling priorities - Ability to multitask, stay organized, and manage time effectively - Experience in e-commerce, SaaS, or analytics is a plus - Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus - Comfortable with providing weekend support Culture & Values At Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values: - Put customers first - Be honest and transparent. Always act in the customer’s best interest. - Be helpful - Support teammates, customers, and partners with generosity and kindness. - Strive for excellence - Commit to being world-class at what you do. - Build and develop a diverse, world-class team - Hire the best, and invest in feedback and growth. - Have a perspective - Speak up when you disagree. Everyone is responsible for making us better. What’s Offered - Competitive salary and equity packages - Flexible vacation and PTO ## About Fresh Prints ## Company Overview - **One-liner**: Fresh Prints is a custom apparel company that designs and prints merchandise for collegiate organizations, schools, and businesses, operating through a network of student campus managers. - **Entity Type**: Private (bootstrapped, acquired by founders for $16,000) - **Headquarters**: New York, NY, USA (with offices in Manila, Philippines and Hyderabad, India) - **Founded**: 2009 - **Founders**: Originally co-founded by Jason Israel and Sasha Sherman; later acquired and led by Jacob Goodman, Josh Arbit (CEO), and Jolijt Tamanaha (co-owner) ## Core Business - **Primary industry**: Custom apparel / collegiate merchandise - **Target customers**: B2B (Greek organizations, student clubs, university departments, companies) and B2C (through campus managers) - **Mission or purpose statement**: Not publicly stated, but the company emphasizes "living and working with purpose," meritocracy, and investing in individual development. ## Products & Services - **Custom Apparel**: T-shirts, sweatshirts, sweatpants, bottles, hats, and other merchandise – designed and printed for student organizations, Greek societies, corporate clients, and events. (Service-oriented, design + printing) - **In-House Apparel Line**: Launched in 2021, a matching sweat set (sweatshirt and sweatpants) sold directly. (Retail product) - **Campus Manager Program**: A network of student representatives (380+ active) who sell to their campus communities, supported by training, design tools, and order financing. (Sales channel / internship program) ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Revenue reported as $40 million (2022) per Wikipedia; LinkedIn estimates $6.3M (possibly a different calculation). Conflicting reports – both cited. - **Notable Investors/Partners**: Bootstrapped; no external investors. Licensed vendor for Affinity Licensing (Greek organizations) and Collegiate Licensing Company (universities). - **Growth Signals**: - 380+ active campus managers, up from 120 in 2016 and 625 in 2022 (Wikipedia). - 400+ total team members, 928 employees on LinkedIn (including campus managers?). - Expanded into new verticals via "Frontier" division (real estate, luxury travel, jewelry, fintech). - Operating in 486+ schools, 16,566,500+ orders placed. ## Competitive Advantages - **Unique sales model**: A distributed network of college students (Campus Managers) who act as local brand ambassadors – low cost, high-touch, and scalable. - **Meritocracy**: Promotes a culture where "your voice is as loud as the quality of your input, not your title." - **Vertical integration**: In-house design, printing, and logistics across multiple countries. - **Strong brand affinity**: Trusted by major universities (e.g., University of Virginia, University of Florida, University of Pennsylvania). ## Strategic Focus - **Diversification beyond apparel**: The "Frontier" division is building new businesses in travel, real estate, jewelry, banking, and fintech staffing. - **Global expansion**: Operations in the US, India, and Philippines – with remote-first roles across these hubs. - **Talent development**: Heavy investment in internal training and career growth; 99% of campus managers say Fresh Prints helped them get jobs, and 87% say skills developed helped their career grow. ## Why Work Here - **Culture**: Meritocratic, purpose-driven, with a focus on individual development. The company values "ambitious" people who want to "live and work with purpose." - **Remote/Hybrid policy**: Multiple roles are remote (India, Philippines, US), though New York HQ is in Manhattan. Offices in Hyderabad and Manila. - **Perks**: Not detailed, but the company offers scholarships and a strong emphasis on growth and ownership. - **Engineering culture**: Growing tech team (Full Stack Engineer, ML Engineer, etc.) working on internal tools, signal processing, and e-commerce support. ## Sources 1. [freshprints.com](https://www.freshprints.com/about-us) 2. [greenhouse.io](http://job-boards.greenhouse.io/freshprints) 3. [wikipedia.org](https://en.wikipedia.org/wiki/Fresh_Prints) 4. [linkedin.com](https://www.linkedin.com/company/fresh-prints) 5. [apply.freshprints.com](https://apply.freshprints.com/careers-page/) ## Other roles at Fresh Prints - [Technical Designer](https://feeny.ai/job/technical-designer-fresh-prints-philippines-hr1gck0s4psm) — Philippines - [Fabric Sourcing Specialist 面料采购专员](https://feeny.ai/job/fabric-sourcing-specialist-fresh-prints-guangzhou-bgswcy1n9ag3) — Guangzhou, China / Dongguan, China - [Marketing Operations & AI Specialist (Full Time, Remote)](https://feeny.ai/job/marketing-operations-ai-specialist-full-time-remote-fresh-prints-india-hxff1tpwt84m) — India / Philippines - [Jr. HR Associate (Talent Acquisition)](https://feeny.ai/job/jr-hr-associate-talent-acquisition-fresh-prints-philippines-jepwr5gm4py9) — Philippines - [Technical Support & AI Engineer (Full Time, Remote)](https://feeny.ai/job/technical-support-ai-engineer-full-time-remote-fresh-prints-india-philippines-1xk3r828qyka) — India / Philippines - [KOL Specialist](https://feeny.ai/job/kol-specialist-fresh-prints-philippines-rqe4pwjdtrd3) — Philippines - [Customer Support Specialist (Retail Operations)](https://feeny.ai/job/customer-support-specialist-retail-operations-fresh-prints-india-fknw5930kvks) — India - [Business Development Representative](https://feeny.ai/job/business-development-representative-fresh-prints-india-14j41nszayxv) — India - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-fresh-prints-philippines-9e7nmw1afv38) — Philippines - [Production Project Coordinator](https://feeny.ai/job/production-project-coordinator-fresh-prints-india-philippines-yctm2s058zqr) — India / Philippines