---
title: 'Shopper Insights Client Lead (Retail) at dunnhumby'
canonical: 'https://feeny.ai/job/shopper-insights-client-lead-retail-dunnhumby-bentonville-9759mgdwwvfz'
type: 'job'
last_seen: '2026-11-12'
---

# Shopper Insights Client Lead (Retail) at dunnhumby

- **Company:** dunnhumby
- **Location:** Bentonville, AR
- **Posted:** 2026-11-11
- **Last confirmed live:** 2026-11-12
- **Apply:** https://job-boards.greenhouse.io/dunnhumby/jobs/8197061003

## Job description

At dunnhumby, we’re the global leader in Customer Data Science, helping businesses thrive in the data-driven economy. With over 2,000 experts worldwide, we empower some of the world’s most iconic brands—including Tesco, Coca-Cola, Meijer, and Procter & Gamble—to put the Customer First and drive growth through data-driven insights.

We partner directly with Walmart Data Ventures and their platform Scintilla to deliver consulting, training, and customer-centric insights that help Walmart merchants and CPG partners unlock growth. If you’re passionate about turning data into action, driving better decisions, and helping the world’s largest retailer better serve its customers, we’d love to meet you. Join us to learn how you can be part of a team that’s shaping the future of retail

## About the Role

We’re looking for a Shopper Insights Client Lead (Retail) to join our Walmart team in Bentonville. In this client-facing role, you’ll become a trusted advisor to Walmart Data Ventures Partners working side-by-side with them to support internal Walmart teams, helping the Walmart business to use customer insights to make better, customer-led decisions. Using customer insights derived from our data platform and eventually partnering with our data science team, you will own, develop, and deliver data-driven analysis that drives recognizable value, client satisfaction, and long-term relationship with Walmart. You will work with Walmart Merchandising and other cross-functional teams to help them use Walmart customer insights to place the customer at the heart of their decision-making.

## What You'll Be Doing

- You’ll combine customer insight, commercial understanding and relationship management to help Walmart stakeholders unlock growth opportunities and place the customer at the heart of decision-making.
- Building trusted relationships with Walmart Data Ventures partners and other internal stakeholders.
- Developing and delivering data-driven analysis that delivers clear value and client satisfaction.
- Translating customer insight into practical recommendations across assortment, category management and shopper strategy.
- Managing projects from concept through to delivery, ensuring high-quality outcomes and stakeholder alignment.
- Demonstrating the value of dunnhumby’s customer data and insight capabilities through a consultative approach.

## What We're Looking For

We're interested in people who are naturally curious about shoppers and passionate about helping clients make smarter decisions through data and insight.

- Mobility to be based in Bentonville
- Bachelors degree in a relevant subject
- Relevant experience with CPG, Merchants or Retailers
- Client facing or stakeholder management experience
- Experience with customer insights and consultative approach to selling
- Project Management experience

## About dunnhumby

## Company Overview
- **One-liner**: dunnhumby is a global Customer Data Science company that helps retailers and brands make faster, better decisions by combining customer data, AI-driven science, and decades of retail expertise.
- **Entity Type**: Private (subsidiary of Tesco PLC)
- **Headquarters**: United Kingdom (London area)
- **Founded**: 1989
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Customer Data Science, Retail Analytics, Loyalty & Personalisation, Retail Media, Category Management
- **Target customers**: B2B – retailers (e.g., Tesco, Meijer, Metro) and consumer packaged goods (CPG) brands (e.g., Coca‑Cola, Procter & Gamble, L’Oréal) – from small businesses to global enterprises.
- **Mission or purpose statement**: “To enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers.” [dunnhumby.com](https://www.dunnhumby.com/wp-content/uploads/2024/11/dh-WhoWeAre-OnePager.pdf)

## Products & Services
dunnhumby delivers a combination of technology, software, consulting, and media. Key offerings include:

- **Category Management**: Data‑driven insights to optimise ranging, pricing, and merchandising decisions.
- **Loyalty & Personalisation**: Tailored experiences that increase engagement and repeat purchases.
- **Retail Media**: Helps brands and retailers connect with customers through personalised, measurable campaigns.
- **Supplier Collaboration**: Tech‑enabled joint business planning for mutual growth.
- **Customer Data & AI Strategy**: Proven frameworks to leverage customer data for business transformation.
- **Price & Promotions**: Optimisation and forecasting to put customers first while improving profitability.

All of these are powered by the **dunnhumby Customer Data Science Platform** – a proprietary mix of technology, software, and consulting. [dunnhumby.com](https://www.dunnhumby.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (wholly owned by Tesco PLC)
- **Key Metric**: Annual revenue of **£362.6 million** (LinkedIn, 2025 data) with **2,362 employees** (+6% YoY).
- **Notable Investors/Partners**: Parent company **Tesco PLC**; key clients include **Coca‑Cola, Meijer, Procter & Gamble, L’Oréal, Metro**.
- **Growth Signals**:
  - Operates in **33 countries** across Europe, Asia, Africa, and the Americas.
  - **70 active job postings** (as of mid‑2025), with a +29.6% monthly increase in job postings.
  - New **CEO Jamie Samaha** appointed effective July 20, 2026, signalling a strategic refresh.
  - 6% employee headcount growth year‑over‑year.

## Competitive Advantages
- **30+ years** of dedicated retail customer data science experience.
- **500+ data analysts and scientists** and partnerships with leading academic institutes. [dunnhumby.com PDF](https://www.dunnhumby.com/wp-content/uploads/2024/11/dh-WhoWeAre-OnePager.pdf)
- Proprietary **Customer Data Science Platform** that uniquely combines technology, software, consulting, and media.
- Deep, long‑standing relationships with the world’s largest retailers and CPGs (e.g., Tesco since inception).
- AI‑driven science built on real loyalty data, providing a moat in personalisation and category optimisation.

## Strategic Focus
- Expanding **Retail Media** as a new revenue stream for retailers.
- Embedding **AI and machine learning** deeper into decision‑making tools.
- Continuing global expansion – especially in the Americas and Asia.
- Strengthening **supplier collaboration** and joint business planning capabilities.
- Driving a **unified data strategy** for clients (e.g., a case study showing an additional $3M in annual profit for a fast‑food retailer). [dunnhumby.com](https://www.dunnhumby.com/)

## Why Work Here
- **Culture**: Strong emphasis on diversity, equity & inclusion with employee network groups (dhThrive for wellbeing, dhEnabled for disabilities, Proud for LGBTQ+, Gender Equality). Named “Gender Equality Champion” and “Top 20 Accelerating Women’s Careers” in 2026.
- **Values**: “Champion the customer behind the data”, “Treat people how they want to be treated”, “Collaborate for impact”, “Own your part”, “Stretch the thinking.”
- **Work environment**: Not explicitly labelled remote/hybrid, but global offices and a Technology & Product team of 672 suggest flexibility. LinkedIn ratings show a **4.3/5** employer score with high marks for work‑life balance (4.5) and culture (4.4).
- **Engineering & data science culture**: 672 technical employees and 377 in research; active hiring for Senior AI Software Engineer, Applied Data Scientist, and Data Science Engineer roles. The company uses AI in hiring for fairness (human final decisions) and encourages candidates to use AI tools in applications.
- **Notable perks**: Emphasis on skills‑based hiring; partnerships with Code First Girls to open tech careers; mental health support through dhThrive.

## Sources
1. [dunnhumby.com – Main site](https://www.dunnhumby.com/)
2. [dunnhumby.com – Careers page](https://www.dunnhumby.com/careers/)
3. [dunnhumby.com – Culture page](https://www.dunnhumby.com/our-culture/)
4. [LinkedIn – dunnhumby company page](https://www.linkedin.com/company/dunnhumby)
5. [dunnhumby.com – Who We Are PDF](https://www.dunnhumby.com/wp-content/uploads/2024/11/dh-WhoWeAre-OnePager.pdf)

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