---
title: 'Shopper Insights Client Manager at dunnhumby'
canonical: 'https://feeny.ai/job/shopper-insights-client-manager-dunnhumby-toronto-z55e69x3b8qv'
type: 'job'
last_seen: '2026-10-29'
---

# Shopper Insights Client Manager at dunnhumby

- **Company:** dunnhumby
- **Location:** Toronto, Canada
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-10-29
- **Apply:** https://job-boards.greenhouse.io/dunnhumby/jobs/8055152003

## Job description

## About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Client Leadership

Our Client Leadership teams are dunnhumby's commercial engine - building the long-term, trusted partnerships that turn customer data into measurable growth for the world's biggest retailers and brands. We work across grocery, mass and specialty retail, translating insight into action on everything from ranges and pricing to media and promotions.

## What You'll Be Doing

You will lead client relationships and insight delivery while creating strong foundations for commercial growth and team performance.

- Build trusted relationships with CPG clients and relevant retailer stakeholders.
- Shape account plans, stakeholder maps and agreed value measures.
- Translate supplier, retailer and category priorities into the right insight workplan.
- Lead upsell and cross-sell activity across assigned clients and prospects.
- Manage and coach Shopper Insights Client Leads, supporting delivery, renewals and revenue performance.

## What We're Looking For

You'll bring a balanced mix of supplier-side client leadership, insight expertise and commercial thinking.

- Understanding of the CPG industry and experience in an insight or CPG business.
- Leadership experience in a client-facing team environment.
- Commercial judgement supported by experience selling products or services.
- Confident stakeholder management across supplier and retailer organisations.
- Ability to balance pipeline, client delivery, team leadership and financial priorities.

## What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process - please let your recruiter know what adjustments would help.

## Benefits at dunnhumby Canada

- Healthcare: Private medical and dental coverage through Desjardins. dunnhumby funds 90% of the full premium cost and the employee funds 10%.
- Protection and retirement: Life insurance, Accidental Death & Dismemberment, Short Term Disability and Long Term Disability through Desjardins, plus a 5% cash allowance of base salary for personal pension or retirement provision.
- Time off: 25 days holiday per holiday year in addition to public holidays that fall during the working week, Early Friday finishes, loyalty days and a birthday day off.
- Wellbeing: A $500 annual Health & Wellness allowance, the dh Wellness Hub and an Employee Assistance Program with support resources and up to six free professional counselling sessions for employees and their families.
- Lifestyle and extras: Long Service Awards and the Talent Scout referral programme. A car allowance is provided to G4+ roles.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice: https://www.dunnhumby.com/recruitment-privacy-notice/

## About dunnhumby

## Company Overview
- **One-liner**: dunnhumby is a global Customer Data Science company that helps retailers and brands make faster, better decisions by combining customer data, AI-driven science, and decades of retail expertise.
- **Entity Type**: Private (subsidiary of Tesco PLC)
- **Headquarters**: United Kingdom (London area)
- **Founded**: 1989
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Customer Data Science, Retail Analytics, Loyalty & Personalisation, Retail Media, Category Management
- **Target customers**: B2B – retailers (e.g., Tesco, Meijer, Metro) and consumer packaged goods (CPG) brands (e.g., Coca‑Cola, Procter & Gamble, L’Oréal) – from small businesses to global enterprises.
- **Mission or purpose statement**: “To enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers.” [dunnhumby.com](https://www.dunnhumby.com/wp-content/uploads/2024/11/dh-WhoWeAre-OnePager.pdf)

## Products & Services
dunnhumby delivers a combination of technology, software, consulting, and media. Key offerings include:

- **Category Management**: Data‑driven insights to optimise ranging, pricing, and merchandising decisions.
- **Loyalty & Personalisation**: Tailored experiences that increase engagement and repeat purchases.
- **Retail Media**: Helps brands and retailers connect with customers through personalised, measurable campaigns.
- **Supplier Collaboration**: Tech‑enabled joint business planning for mutual growth.
- **Customer Data & AI Strategy**: Proven frameworks to leverage customer data for business transformation.
- **Price & Promotions**: Optimisation and forecasting to put customers first while improving profitability.

All of these are powered by the **dunnhumby Customer Data Science Platform** – a proprietary mix of technology, software, and consulting. [dunnhumby.com](https://www.dunnhumby.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (wholly owned by Tesco PLC)
- **Key Metric**: Annual revenue of **£362.6 million** (LinkedIn, 2025 data) with **2,362 employees** (+6% YoY).
- **Notable Investors/Partners**: Parent company **Tesco PLC**; key clients include **Coca‑Cola, Meijer, Procter & Gamble, L’Oréal, Metro**.
- **Growth Signals**:
  - Operates in **33 countries** across Europe, Asia, Africa, and the Americas.
  - **70 active job postings** (as of mid‑2025), with a +29.6% monthly increase in job postings.
  - New **CEO Jamie Samaha** appointed effective July 20, 2026, signalling a strategic refresh.
  - 6% employee headcount growth year‑over‑year.

## Competitive Advantages
- **30+ years** of dedicated retail customer data science experience.
- **500+ data analysts and scientists** and partnerships with leading academic institutes. [dunnhumby.com PDF](https://www.dunnhumby.com/wp-content/uploads/2024/11/dh-WhoWeAre-OnePager.pdf)
- Proprietary **Customer Data Science Platform** that uniquely combines technology, software, consulting, and media.
- Deep, long‑standing relationships with the world’s largest retailers and CPGs (e.g., Tesco since inception).
- AI‑driven science built on real loyalty data, providing a moat in personalisation and category optimisation.

## Strategic Focus
- Expanding **Retail Media** as a new revenue stream for retailers.
- Embedding **AI and machine learning** deeper into decision‑making tools.
- Continuing global expansion – especially in the Americas and Asia.
- Strengthening **supplier collaboration** and joint business planning capabilities.
- Driving a **unified data strategy** for clients (e.g., a case study showing an additional $3M in annual profit for a fast‑food retailer). [dunnhumby.com](https://www.dunnhumby.com/)

## Why Work Here
- **Culture**: Strong emphasis on diversity, equity & inclusion with employee network groups (dhThrive for wellbeing, dhEnabled for disabilities, Proud for LGBTQ+, Gender Equality). Named “Gender Equality Champion” and “Top 20 Accelerating Women’s Careers” in 2026.
- **Values**: “Champion the customer behind the data”, “Treat people how they want to be treated”, “Collaborate for impact”, “Own your part”, “Stretch the thinking.”
- **Work environment**: Not explicitly labelled remote/hybrid, but global offices and a Technology & Product team of 672 suggest flexibility. LinkedIn ratings show a **4.3/5** employer score with high marks for work‑life balance (4.5) and culture (4.4).
- **Engineering & data science culture**: 672 technical employees and 377 in research; active hiring for Senior AI Software Engineer, Applied Data Scientist, and Data Science Engineer roles. The company uses AI in hiring for fairness (human final decisions) and encourages candidates to use AI tools in applications.
- **Notable perks**: Emphasis on skills‑based hiring; partnerships with Code First Girls to open tech careers; mental health support through dhThrive.

## Sources
1. [dunnhumby.com – Main site](https://www.dunnhumby.com/)
2. [dunnhumby.com – Careers page](https://www.dunnhumby.com/careers/)
3. [dunnhumby.com – Culture page](https://www.dunnhumby.com/our-culture/)
4. [LinkedIn – dunnhumby company page](https://www.linkedin.com/company/dunnhumby)
5. [dunnhumby.com – Who We Are PDF](https://www.dunnhumby.com/wp-content/uploads/2024/11/dh-WhoWeAre-OnePager.pdf)

## Other roles at dunnhumby

- [Retail Client Manager](https://feeny.ai/job/retail-client-manager-dunnhumby-toronto-y1543ryz6g2f) — Toronto, Canada
- [Client Director](https://feeny.ai/job/client-director-dunnhumby-toronto-d97mjvzvjptb) — Toronto, Canada
- [Senior Digital Sales Enablement Lead](https://feeny.ai/job/senior-digital-sales-enablement-lead-dunnhumby-dublin-gshfp1t3gzk0) — Dublin, Ireland
- [Senior Campaign Manager](https://feeny.ai/job/senior-campaign-manager-dunnhumby-dublin-kv8tdrky79qy) — Dublin, Ireland
- [Senior Client Partner](https://feeny.ai/job/senior-client-partner-dunnhumby-budapest-6656qa5rqrsm) — Budapest, Hungary
- [Shopper Insights Senior Client Lead](https://feeny.ai/job/shopper-insights-senior-client-lead-dunnhumby-montreal-k2t3q0h6ndsf) — Montréal, Canada
- [Shopper Insights Client Lead](https://feeny.ai/job/shopper-insights-client-lead-dunnhumby-montreal-366knjrcsnww) — Montréal, Canada
- [Senior Client Partner](https://feeny.ai/job/senior-client-partner-dunnhumby-london-y9tne7ttg4ap) — London, United Kingdom
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