--- title: 'Shopper Insights Senior Client Lead at dunnhumby' canonical: 'https://feeny.ai/job/shopper-insights-senior-client-lead-dunnhumby-grand-rapids-gkr5nxdnws8q' type: 'job' last_seen: '2026-10-29' --- # Shopper Insights Senior Client Lead at dunnhumby - **Company:** dunnhumby - **Location:** Grand Rapids, MI - **Posted:** 2026-10-19 - **Last confirmed live:** 2026-10-29 - **Apply:** https://job-boards.greenhouse.io/dunnhumby/jobs/8034944003 ## Job description dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers. Meijer Our Meijer team is embedded in one of dunnhumby's most important North American retail partnerships. We help Meijer and its supplier community turn customer data into category growth, shaping ranges, promotions and the everyday shopping experience for millions of customers across the US Midwest using dunnhumby science. ## About the Role As a Shopper Insights Senior Client Lead, you will help clients translate customer data into actionable commercial insights that drive growth. Working closely with client stakeholders and internal dunnhumby teams, you'll lead the delivery of insight-led recommendations that influence category strategy, customer decisions, and business performance across the Meijer partnership. Based in Grand Rapids, you'll play a key role in strengthening relationships, uncovering opportunities, and ensuring clients realize value from dunnhumby's customer data science capabilities. ## What You'll Be Doing You'll combine analytical thinking with strong client engagement skills to deliver impactful shopper and customer insights. - Lead the development and delivery of shopper insight projects that support client growth objectives. - Build trusted relationships with retailer and supplier stakeholders, acting as a strategic advisor. - Translate complex customer and shopping behavior data into clear, actionable recommendations. - Identify opportunities to grow client value through consultative insight-led engagement. - Collaborate with cross-functional teams to ensure high-quality project delivery and commercial impact. ## What We're Looking For We're looking for a commercially minded insight professional who enjoys solving client challenges through data, insight, and collaboration. - Experience delivering shopper, customer, category, or consumer insights in a client-facing environment. - Strong storytelling skills with the ability to communicate complex findings clearly to senior stakeholders. - Analytical problem-solving and confidence working with data-driven recommendations. - Relationship-building capability across multiple stakeholder groups and levels of seniority. - Commercial awareness and a focus on creating measurable business outcomes. You'll Thrive If You… - Enjoy balancing strategic thinking with hands-on delivery. - Are comfortable influencing decisions through evidence-based recommendations. - Like working collaboratively across clients and internal teams. - Have a passion for understanding customer behavior and driving growth through insight. ## What You Can Expect From Us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help. US Benefits - Medical, dental, and vision coverage. - Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) - Company-paid life insurance and disability coverage. - 401(k) retirement plan with up to 5% company match. - Wellbeing resources through the Wellness Hub plus a $500 annual health and wellbeing allowance. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found https://www.dunnhumby.com/recruitment-privacy-notice/ ## About dunnhumby ## Company Overview - **One-liner**: dunnhumby is a global Customer Data Science company that helps retailers and brands make faster, better decisions by combining customer data, AI-driven science, and decades of retail expertise. - **Entity Type**: Private (subsidiary of Tesco PLC) - **Headquarters**: United Kingdom (London area) - **Founded**: 1989 - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Customer Data Science, Retail Analytics, Loyalty & Personalisation, Retail Media, Category Management - **Target customers**: B2B – retailers (e.g., Tesco, Meijer, Metro) and consumer packaged goods (CPG) brands (e.g., Coca‑Cola, Procter & Gamble, L’Oréal) – from small businesses to global enterprises. - **Mission or purpose statement**: “To enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers.” [dunnhumby.com](https://www.dunnhumby.com/wp-content/uploads/2024/11/dh-WhoWeAre-OnePager.pdf) ## Products & Services dunnhumby delivers a combination of technology, software, consulting, and media. Key offerings include: - **Category Management**: Data‑driven insights to optimise ranging, pricing, and merchandising decisions. - **Loyalty & Personalisation**: Tailored experiences that increase engagement and repeat purchases. - **Retail Media**: Helps brands and retailers connect with customers through personalised, measurable campaigns. - **Supplier Collaboration**: Tech‑enabled joint business planning for mutual growth. - **Customer Data & AI Strategy**: Proven frameworks to leverage customer data for business transformation. - **Price & Promotions**: Optimisation and forecasting to put customers first while improving profitability. All of these are powered by the **dunnhumby Customer Data Science Platform** – a proprietary mix of technology, software, and consulting. [dunnhumby.com](https://www.dunnhumby.com/) ## Market Standing - **Valuation/Market Cap**: Not disclosed (wholly owned by Tesco PLC) - **Key Metric**: Annual revenue of **£362.6 million** (LinkedIn, 2025 data) with **2,362 employees** (+6% YoY). - **Notable Investors/Partners**: Parent company **Tesco PLC**; key clients include **Coca‑Cola, Meijer, Procter & Gamble, L’Oréal, Metro**. - **Growth Signals**: - Operates in **33 countries** across Europe, Asia, Africa, and the Americas. - **70 active job postings** (as of mid‑2025), with a +29.6% monthly increase in job postings. - New **CEO Jamie Samaha** appointed effective July 20, 2026, signalling a strategic refresh. - 6% employee headcount growth year‑over‑year. ## Competitive Advantages - **30+ years** of dedicated retail customer data science experience. - **500+ data analysts and scientists** and partnerships with leading academic institutes. [dunnhumby.com PDF](https://www.dunnhumby.com/wp-content/uploads/2024/11/dh-WhoWeAre-OnePager.pdf) - Proprietary **Customer Data Science Platform** that uniquely combines technology, software, consulting, and media. - Deep, long‑standing relationships with the world’s largest retailers and CPGs (e.g., Tesco since inception). - AI‑driven science built on real loyalty data, providing a moat in personalisation and category optimisation. ## Strategic Focus - Expanding **Retail Media** as a new revenue stream for retailers. - Embedding **AI and machine learning** deeper into decision‑making tools. - Continuing global expansion – especially in the Americas and Asia. - Strengthening **supplier collaboration** and joint business planning capabilities. - Driving a **unified data strategy** for clients (e.g., a case study showing an additional $3M in annual profit for a fast‑food retailer). [dunnhumby.com](https://www.dunnhumby.com/) ## Why Work Here - **Culture**: Strong emphasis on diversity, equity & inclusion with employee network groups (dhThrive for wellbeing, dhEnabled for disabilities, Proud for LGBTQ+, Gender Equality). Named “Gender Equality Champion” and “Top 20 Accelerating Women’s Careers” in 2026. - **Values**: “Champion the customer behind the data”, “Treat people how they want to be treated”, “Collaborate for impact”, “Own your part”, “Stretch the thinking.” - **Work environment**: Not explicitly labelled remote/hybrid, but global offices and a Technology & Product team of 672 suggest flexibility. LinkedIn ratings show a **4.3/5** employer score with high marks for work‑life balance (4.5) and culture (4.4). - **Engineering & data science culture**: 672 technical employees and 377 in research; active hiring for Senior AI Software Engineer, Applied Data Scientist, and Data Science Engineer roles. The company uses AI in hiring for fairness (human final decisions) and encourages candidates to use AI tools in applications. - **Notable perks**: Emphasis on skills‑based hiring; partnerships with Code First Girls to open tech careers; mental health support through dhThrive. ## Sources 1. [dunnhumby.com – Main site](https://www.dunnhumby.com/) 2. [dunnhumby.com – Careers page](https://www.dunnhumby.com/careers/) 3. [dunnhumby.com – Culture page](https://www.dunnhumby.com/our-culture/) 4. [LinkedIn – dunnhumby company page](https://www.linkedin.com/company/dunnhumby) 5. [dunnhumby.com – Who We Are PDF](https://www.dunnhumby.com/wp-content/uploads/2024/11/dh-WhoWeAre-OnePager.pdf) ## Other roles at dunnhumby - [Retail Client Manager](https://feeny.ai/job/retail-client-manager-dunnhumby-toronto-y1543ryz6g2f) — Toronto, Canada - [Shopper Insights Client Manager](https://feeny.ai/job/shopper-insights-client-manager-dunnhumby-toronto-z55e69x3b8qv) — Toronto, Canada - [Client Director](https://feeny.ai/job/client-director-dunnhumby-toronto-d97mjvzvjptb) — Toronto, Canada - [Senior Digital Sales Enablement Lead](https://feeny.ai/job/senior-digital-sales-enablement-lead-dunnhumby-dublin-gshfp1t3gzk0) — Dublin, Ireland - [Senior Campaign Manager](https://feeny.ai/job/senior-campaign-manager-dunnhumby-dublin-kv8tdrky79qy) — Dublin, Ireland - [Senior Client Partner](https://feeny.ai/job/senior-client-partner-dunnhumby-budapest-6656qa5rqrsm) — Budapest, Hungary - [Shopper Insights Senior Client Lead](https://feeny.ai/job/shopper-insights-senior-client-lead-dunnhumby-montreal-k2t3q0h6ndsf) — Montréal, Canada - [Shopper Insights Client Lead](https://feeny.ai/job/shopper-insights-client-lead-dunnhumby-montreal-366knjrcsnww) — Montréal, Canada - [Senior Client Partner](https://feeny.ai/job/senior-client-partner-dunnhumby-london-y9tne7ttg4ap) — London, United Kingdom - [Digital Propositions Lead](https://feeny.ai/job/digital-propositions-lead-dunnhumby-budapest-6tdcjhfx7cwc) — Budapest, Hungary