---
title: 'SI Production Sustainment - MX Ticket Coordinator at Accenture Federal Services'
canonical: 'https://feeny.ai/job/si-production-sustainment-mx-ticket-coordinator-accenture-federal-services-jm7qbttzmn28'
type: 'job'
last_seen: '2026-09-04'
---

# SI Production Sustainment - MX Ticket Coordinator at Accenture Federal Services

- **Company:** Accenture Federal Services
- **Location:** Washington, DC
- **Compensation:** $100k–$203k
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-04
- **Apply:** https://boards.greenhouse.io/accenturefederalservices/jobs/4711150006?gh_jid=4711150006

## Job description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

The Work:

The MX Ticket Coordinator oversees all maintenance related L2/L3 incidents within SI sustainment operations. This role ensures streamlined triage, troubleshooting, defect routing, release alignment, and escalation management. The coordinator uses AI enabled triage tools to increase operational speed and accuracy while reducing dependency on subject matter experts. Key Responsibilities:

- Incident Management & Resolution
- Own end to end lifecycle of MX L2/L3 incidents.
- Report ETCs to the SI Integrated Operations Support Lead.
- Lead triage activities and troubleshooting workshops with MX scrum teams and engineers.
- Route defects into appropriate release or hotfix workflows.
- Work with PMO OPS and PMO CM for priority approvals.
- Draft SRTLs and serve as final SI approval for MX production deployments. AI Supported Triage & Insights
- Use AI capabilities to search defect history, retrieve training material, and identify historical patterns.
- Improve root cause accuracy and accelerate problem resolution.
- Strengthen L2 support by reducing escalations to L3. Daily Operations
- Participate in customer facing and internal sustainment calls.
- Perform daily MX ticket prioritization, updates, and ETC communication.
- Collaborate with business architects to ensure proposed solutions align with broader maintenance goals. Ad Hoc Responsibilities
- Communicate and coordinate support during MX outages and emergency issues.
- Arrange BA involvement during configuration deployments.
- Produce MX sustainment metrics.

Here’s what you need:

- Strong understanding of maintenance workflows and system behavior.
- Experience managing complex production defects and triage environments.
- Exceptional collaboration abilities across SI, PMO, architects, and engineering.
- Experience with AI enabled triage or troubleshooting tools is preferred.
- Strong verbal and written communication skills; ability to facilitate and communicate action plans.

Eligibility Requirements:

U.S. Citizen

Clearance Requirement:

Public Trust

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. [You can find more information on benefits here.](https://www.accenture.com/us-en/careers/your-future-rewards-benefits) We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $100,200—$203,400 USD

## What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

## Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the[Accenture Federal Services Equal Opportunity Policy Statement.](https://afscommunities.force.com/careers/s/equal-opportunity-annual-policy)

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please [click here](https://www.accenture.com/us-en/careers/life-at-accenture/e-verify-legal-notices) for additional important information.

## About Accenture Federal Services

## Company Overview
- **One-liner**: Accenture Federal Services powers reinvention across the U.S. federal government, delivering mission-critical capabilities through cloud, data & AI, platforms, and cybersecurity solutions.
- **Entity Type**: Private (wholly owned subsidiary of Accenture, a public company — NYSE: ACN)
- **Headquarters**: Arlington, Virginia, United States
- **Founded**: 2014 (as a dedicated federal services entity; Accenture has served federal clients for decades prior)
- **Founders**: Accenture (founded as a spin-off from Arthur Andersen in 1989)

## Core Business
- Primary industry/industries: IT Services and IT Consulting, Federal Government Services, Cybersecurity, Cloud & Engineering, Data & AI
- Target customers: U.S. federal government agencies (Defense & Intelligence, Civilian, Federal Health, Public Safety, Science, Research & Development)
- Mission or purpose statement: "Power the next era of US competitiveness and national security with proven commercial innovation, tech and AI for world-class federal missions and operations that deliver greater value and efficiency."

## Products & Services
- **Cloud & Engineering**: Secure, mission-ready solutions for public, private, hybrid or air-gapped cloud environments. Scale resilient cloud infrastructure in complex, contested, and rugged environments.
- **Data & AI**: AI agents and cognitive digital brains that deliver a generational leap forward. Includes FedGenius, a feature-complete GenAI platform enabling government to employ large language models safely and securely.
- **Cybersecurity**: End-to-end cybersecurity approach — detect, defeat, and deter threats at machine speed. Includes MxDR (Managed Detection and Response) for IT, OT, and IoT threats. Blocked 3B queries and fortified cyber defense across 100 federal agencies.
- **Platforms**: Flexible, scalable platforms (Salesforce, ServiceNow, Pega, SAP, Oracle) that accelerate digital transformation and power world-class mission support.
- **Operations & Modernization**: Turn outdated infrastructure and legacy systems into modern platforms. Retired 150 legacy systems and applications. Saved $5B through consolidation and modernization.
- **Federal Health**: Harness data and technology to achieve better health outcomes. Processed 273M health-related transactions, saved $8.6B in fraudulent payments using machine learning.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed as a private subsidiary. Accenture plc (parent) market cap: ~$220B (as of mid-2025)
- **Key Metric**: Annual Revenue (parent Accenture): ~$64.9B (FY2024). Accenture Federal Services revenue estimated at $7-9B annually (based on disclosed federal contract volumes and public sector segment reporting).
- **Notable Investors/Partners**: Wholly owned by Accenture plc. Key contract vehicles include GSA schedules (GS-35F-540GA, 47QTCK18D0036, 47QTCB26D0011, GS02Q16DCR0001, etc.) with ultimate contract end date of July 11, 2037.
- **Growth Signals**: 137,677 LinkedIn followers (+15.4% yearly growth). Operates in 23 countries. Recognized as a leader in US federal government cyber professional services (2024 vendor assessment). Recognized for AI solutions delivering mission outcomes for defense organizations. Partnership with non-profits, academic organizations, and local governments for apprenticeship programs since 2017.

## Competitive Advantages
- **Deep Federal Expertise**: Combines proven commercial innovation from Fortune 100 leaders with deep understanding of federal missions and regulations.
- **Scale & Resources**: Backed by Accenture's global network of 750,000+ employees, with access to cutting-edge R&D and a vast partner ecosystem.
- **Security & Clearance**: Ability to support cleared roles, air-gapped environments, and the highest security classifications — a critical moat in federal contracting.
- **End-to-End Capabilities**: From strategy to implementation to managed services, covering every major technology domain (cloud, AI, cyber, platforms, data).
- **Veteran & Military Community**: 2,000+ veterans, service members, and military spouses employed. Strong partnerships with SkillBridge, Hiring Our Heroes, VET TEC, and Onward to Opportunity programs.

## Strategic Focus
- **AI & Generative AI**: Scale GenAI across federal functions, refine LLMs with agency data, and deploy AI agents for decision-making and automation.
- **Tech Modernization**: Accelerate migration from mainframes to modern technology stacks; drive out costs and retire legacy systems.
- **Cyber Resilience**: Build cyber advantage at mission speed using AI, machine learning, and quantum technologies.
- **Talent Development**: Invest in apprenticeship programs, military transition programs, and upskilling (Accenture LearnVantage) to build a Gen AI-ready workforce.
- **Public-Private Partnerships**: Leverage commercial innovation from global Fortune 100 leaders to solve federal challenges.

## Why Work Here
- **Mission-Driven Work**: "Help the US federal government do extraordinary things" — tackle the biggest challenges creating meaningful change for the country.
- **Career Growth**: Opportunities across Cyber, Data & AI, Platforms, Cloud, and Technology. Access to Accenture's global learning platform (LearnVantage) with industry-recognized certifications and hands-on training.
- **Military & Veteran Support**: Dedicated programs including SkillBridge, Hiring Our Heroes fellowship, VET TEC, Military-to-Civilian Career Transition Program (for officers/senior enlisted with 10+ years), and Onward to Opportunity.
- **Apprenticeship Programs**: Three-month Apprenticeship-in-Training program with collaborative learning, on-the-job training, and mentoring. Partnerships with non-profits and local governments since 2017.
- **Work Environment**: Advanced Technology Centers in San Antonio and St. Louis delivering customizable solutions. U.S.-based centers with mission-critical quality, security, and performance.
- **Culture**: "Together, we thrive" — uniting deep federal experience, proven commercial innovation, and the power of Accenture's global network. Emphasis on making the nation safer and stronger.
- **Open Roles**: 600+ positions available (as of mid-2025) including Data Architect, Quality Manager, Operations Research Scientist, DevOps Engineer, Cloud Engineer, DevSecOps Engineer, Intrusion Analyst, Cleared Business Analyst, and Oracle EPM Analyst.

## Sources
1. [accenture.com](https://www.accenture.com/us-en/industries/accenture-federal-services)
2. [accenture.com/careers](https://www.accenture.com/us-en/careers/local/federal-careers)
3. [linkedin.com](https://www.linkedin.com/company/accenturefederalservices)
4. [gsaelibrary.gsa.gov](https://www.gsaelibrary.gsa.gov/ElibMain/home.do/pdf/pdf/contractorInfo.do?contractNumber=GS-35F-540GA&contractorName=ACCENTURE+FEDERAL+SERVICES+LLC&executeQuery=YES)
5. [smartafs.my.site.com](https://smartafs.my.site.com/careers/s/)

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