---
title: 'Signature Concierge at Neko Health'
canonical: 'https://feeny.ai/job/signature-concierge-neko-health-miami-vcpfnjjbmm8g'
type: 'job'
last_seen: '2026-09-13'
---

# Signature Concierge at Neko Health

- **Company:** [Neko Health](https://feeny.ai/companies/neko-health)
- **Location:** Miami, FL
- **Compensation:** $101k–$123k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/neko-health/4c07d951-611c-4312-aa29-31950fa7f440

## Job description

Mission Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.

In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.

## Role purpose

Be the defining voice of Neko's most premium member experience. As a Neko Signature Concierge, you will manage Signature member journeys end-to-end — from onboarding and clinic visits through to follow-up and ongoing support — ensuring every interaction reflects the highest standards of hospitality, discretion, and personalised care. This is a role for a service-driven professional who thrives in high-touch environments, balances warmth with precision, and is passionate about creating experiences that feel genuinely exceptional at every touchpoint.

What you'll be deliver in the first 6-12 months

- Every Signature member receives a seamless, personalised end-to-end experience — from first contact through clinic visit to follow-up — with all actions completed within defined SLAs.
- A Signature Member Playbook is in place, covering SOPs, tone of voice guidelines, and escalation protocols — raising consistency and quality across every touchpoint.
- Signature member clinic visits are flawlessly coordinated: every centre is prepared, every member is personally greeted, and any issues are resolved before they escalate.
- Cross-functional relationships with product, marketing, legal, and clinic teams are strong, enabling smooth rollout of new Signature features, processes, and system improvements.

## Requirements

- Proven experience in luxury hospitality, concierge services, or a high-touch customer support environment
- Exceptional written and verbal communication skills; warm, polished, and adapted to a premium audience
- Strong organisational skills and meticulous attention to detail across complex, multi-stakeholder journeys
- Demonstrated ability to manage sensitive member information with discretion and professionalism
- Proactive mindset — anticipates member needs and resolves issues before they surface
- Comfortable working across scheduling, CRM, and case management platforms (e.g. Zendesk)
- Ability to build collaborative relationships across internal teams including operations, marketing, product, and clinic staff

## Preferred

- Experience supporting VIP, executive, or international clients in a concierge or personal assistant capacity
- Language skills or cultural sensitivity, beneficial for supporting Signature members across markets
- Familiarity with healthcare environments or regulated service settings
- Experience contributing to process documentation, SOPs, or playbook development

## About Neko Health

## Company Overview
- **One-liner**: Neko Health is a healthcare technology company that has engineered a proprietary, data-driven preventive health scan to detect early signs of disease in otherwise healthy individuals.
- **Entity Type**: Private (Funding Stage: Series A)
- **Headquarters**: Stockholm, Sweden
- **Founded**: 2018
- **Founders**: Daniel Ek (Co-founder, also founder/CEO of Spotify) and Hjalmar Nilsonne (Co-founder)

## Core Business
- Primary industry/industries: Healthcare Technology, Preventive Medicine, Clinical Diagnostics
- Target customers: B2C – Health-conscious individuals; B2B Potential – Self-insured employers
- Mission or purpose statement: “To provide healthcare that’s proactive instead of reactive – so that people can live longer, healthier lives.”

## Products & Services
- **[The Neko Health Scan]**: A 60-minute, full-body health check that captures millions of data points across the skin, heart, blood, and circulation using four proprietary devices (Derma, Spectrum, Echo, and Neko Lens). Includes an unrushed consultation with a doctor where results are discussed immediately. The scan is priced at approximately 2750kr (~$260) in Sweden and is designed for asymptomatic, healthy individuals looking for prevention.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (as of mid-2026).
- **Key Metric**: Total Funding – **$325.1M** (one prior funding round).
- **Notable Investors/Partners**: Backed by “investors who have built and scaled some of the most ambitious technology companies of the last two decades” (individual names not publicly listed on career page). The company has strong ties to the tech and startup ecosystem.
- **Growth Signals**: Over 1,000 employees (more than half in clinical roles). Aggressive expansion with active clinic locations in London, Manchester, Birmingham, Stockholm, and plans for more. Job postings have increased +344.4% year-over-year (as of mid-2026), indicating rapid scaling.

## Competitive Advantages
- **Proprietary Hardware**: All four scanning devices are designed, engineered, and assembled in-house in Stockholm, creating a hard-to-replicate technological moat.
- **Integrated Clinical Model**: Unlike traditional clinics or digital health apps, Neko combines its proprietary hardware with on-site doctors, clinical researchers, and data science under one roof with a low patient volume per doctor ( ~9 members/day vs. 30+ in standard care). This enables a focus on prevention, not just treatment.
- **Data Moat**: The system captures millions of structured data points per scan, allowing for peer benchmarking and longitudinal tracking over years, creating a powerful, network-effect dataset for preventive health insights.
- **Leadership**: Co-founded by Daniel Ek (Spotify) and Hjalmar Nilsonne.

## Strategic Focus
- **Scaling the Scan Room**: Neko is actively testing a second-generation modular scan room platform designed to capture more signals and scale to new locations.
- **Global Expansion**: Opening new clinics across the UK and Europe, with a clear intent to make the service more accessible.
- **Clinical Research & Governance**: Continued focus on validating their devices with clinical studies and building a clinical leadership team (including ex-NHS and Amazon Health executives) to establish preventive care as a formal clinical discipline.

## Why Work Here
- **Mission-Driven**: The company was founded to solve the fundamental problem of late-stage diagnosis by focusing on prevention. The work is presented as having a direct, positive impact on human longevity.
- **Culture & Engineering**: The company actively showcases a deep engineering culture where “clinical insight can become a hardware iteration overnight.” Clinicians and engineers share the same floor, fostering rapid iteration and innovation.
- **Compensation & Benefits**: Salaries are benchmarked via market research. Benefits include comprehensive Medical, Dental, and Vision Insurance, 401K, Paid Time Off, Life Insurance, Disability Insurance, CME Days, and Commuter Benefits.
- **Work Model**: Roles are **on-site** at specific clinic locations. Training for medical roles is fully paid. The interview process is designed to give candidates a feel for the culture and mission.
- **Growth Trajectory**: With 80+ active job postings and triple-digit growth in hiring, the company is in a high-growth phase, offering significant career development opportunities.

## Sources
1. [nekohealth.com](https://www.nekohealth.com/en)
2. [nekohealth.com](https://www.nekohealth.com/us/en/about)
3. [linkedin.com](https://www.linkedin.com/company/nekohealth)
4. [nekohealthcareers.com](https://www.nekohealthcareers.com/)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/neko-health)

## Other roles at Neko Health

- [Clinic Area Lead, Florida](https://feeny.ai/job/clinic-area-lead-florida-neko-health-miami-47h80bnz035s) — Miami, FL
- [Data Science Lead](https://feeny.ai/job/data-science-lead-neko-health-stockholm-6warwzs4th6b) — Stockholm, Sweden
- [Senior Mechanical Design Engineer](https://feeny.ai/job/senior-mechanical-design-engineer-neko-health-stockholm-hd088g35d5ab) — Stockholm, Sweden
- [Laboratory Technical Supervisor](https://feeny.ai/job/laboratory-technical-supervisor-neko-health-miami-vyh56r34bpey) — Miami, FL
- [Laboratory Technologist](https://feeny.ai/job/laboratory-technologist-neko-health-miami-nn0mptfr3kcn) — Miami, FL
- [Employment and Commercial Counsel Lead, US](https://feeny.ai/job/employment-and-commercial-counsel-lead-us-neko-health-new-york-kwb7kxdpmnrx) — New York, NY
- [People Enablement Lead, Payroll and HR Systems-US](https://feeny.ai/job/people-enablement-lead-payroll-and-hr-systems-us-neko-health-new-york-zzm4fkhb1m7y) — New York, NY
- [General Manager, Sweden](https://feeny.ai/job/general-manager-sweden-neko-health-stockholm-cq1408gs4wqd) — Stockholm, Sweden
- [Facilities Lead, Southeast](https://feeny.ai/job/facilities-lead-southeast-neko-health-miami-sh8nete37tct) — Miami, FL
- [Clinic Area Lead, Florida](https://feeny.ai/job/clinic-area-lead-florida-neko-health-miami-a05e6t2skvea) — Miami, FL