---
title: 'Site Leader I, Cleveland, #396 at Gopuff'
canonical: 'https://feeny.ai/job/site-leader-i-cleveland-396-gopuff-cleveland-7g709yj96maj'
type: 'job'
last_seen: '2026-09-07'
---

# Site Leader I, Cleveland, #396 at Gopuff

- **Company:** Gopuff
- **Location:** Cleveland, OH
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/gopuff/f906f71e-2a12-4b3b-a10b-b2d2186031e5

## Job description

Gopuff is seeking a Site Leader to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Leader role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility’s operations.

Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first.

## Responsibilities

- Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems
- Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
- Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
- Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
- Implementing and monitoring Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
- Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
- Teach and train your site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume
- Create and implement plans to improve the financial performance of the facility

## Qualifications

- 6+ years of experience with a fast-paced environment and leading a workforce of employees.
- Retail, grocery, military, restaurant or equivalent experience
- Bachelor’s degree, preferred
- Strong written and verbal communication skills
- Strong skills with conflict resolution
- Strong skills with team development and engagement
- Ability to lead in an ever-changing environment
- Proven track record of being a change agent with improving processes and efficiencies
- Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
- Ability to stand, bend, reach and walk during shifts
- Ability to lift up to 49 pounds
- Professional fluency in Spanish, preferred

Pay:

- Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area.
- Cleveland, OH Range: $54,000 - $74,250
- The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.

## #LI-GOPUFF

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

## About Gopuff

## Company Overview
- **One-liner**: Gopuff is an on-demand delivery service that delivers everyday essentials—including snacks, drinks, household items, OTC medications, and alcohol—from local micro-fulfillment centers in as fast as 15 minutes.
- **Entity Type**: Private (Series H funded; total funding $3.7B)
- **Headquarters**: Philadelphia, Pennsylvania, United States
- **Founded**: 2013
- **Founders**: Rafael Ilishayev and Yakir Gola (co-CEOs)

## Core Business
- **Primary industry**: Instant commerce / on-demand delivery (Software Development & Logistics)
- **Target customers**: B2C (consumers needing quick delivery of household essentials), also B2B via advertising platform (Gopuff Ads)
- **Mission/purpose statement**: “Get it fast. Get it done. Get it right.” — offering a relevant and affordable assortment delivered in minutes.

## Products & Services
- **Gopuff App**: Mobile ordering platform for 5,000+ products; delivery in ~15 minutes from local micro-fulfillment centers. (SaaS + logistics)
- **Gopuff Ads**: Advertising platform for brands to reach customers within the app. (Ad tech)
- **Retail Storefronts**: Physical retail locations (e.g., BevMo! and Liquor Barn) acquired and operated as part of the network. (Brick-and-mortar retail)

## Market Standing
- **Valuation/Market Cap**: Not disclosed in search results; total funding $3.7B (latest round: $250M venture round in November 2025 led by Eldridge Industries and Valor Equity Partners).
- **Key Metric**: Annual Revenue ~$1B (from LinkedIn); Total Funding $3.7B.
- **Notable Investors/Partners**: SoftBank Vision Fund (led Series E $750M), Eldridge Industries, Valor Equity Partners; also backed by 7 investors in 2025 round.
- **Growth Signals**: 1,315 employees (+4.6% YoY); operates 250+ facilities in 650+ U.S. cities; expanding in UK and other countries; active job postings trending +6.2% yearly.

## Competitive Advantages
- **Vertically integrated model**: Owns inventory, micro-fulfillment centers, and delivery fleet, enabling faster and more reliable delivery than marketplace aggregators.
- **Proprietary technology**: Optimized logistics and inventory management for 15-minute delivery windows.
- **National infrastructure**: 250+ facilities across the U.S. and presence in the UK, giving scale advantages.

## Strategic Focus
- Continued expansion of micro-fulfillment network and retail footprint (e.g., BevMo! integration).
- Building out advertising revenue stream (Gopuff Ads).
- International growth, particularly in the UK (General Manager for UK appointed).
- Possibly improving operational efficiency and unit economics after rapid growth phase.

## Why Work Here
- **Culture**: Mixed employee reviews — overall rating 2.7/5 on Glassdoor (30% would recommend). Positive mentions of flexible hours, good pay for drivers/operations, and supportive teams. Cons include poor management, lack of breaks, and frequent layoffs.
- **Remote/hybrid policy**: Not explicitly stated; many roles are on-site (retail, warehouse, delivery) but some corporate roles (engineering, product) may be hybrid. Headquarters in Philadelphia.
- **Notable perks**: Flexible scheduling for part-time roles; hourly wages for drivers around $20/hr; software engineer salaries reported at $122K–$172K.
- **Engineering culture**: Technical team includes VP of Product and Engineering, Head of ML & AI (recent departure), and a distributed workforce across 24 countries. Technical roles account for ~2% of headcount.

## Sources
1. [LinkedIn Company Page](https://linkedin.com/company/gopuff)
2. [Indeed Reviews](https://www.indeed.com/cmp/Gopuff?campaignid=mobvjcmp&from=mobviewjob&fromjk=80f666803f1b8c33&tk=1jsktq4mmia5v800)
3. [Glassdoor Reviews](https://www.glassdoor.com/Reviews/Gopuff-Reviews-E926131.htm)
4. [Gopuff Careers Page (Lever)](https://jobs.lever.co/gopuff)
5. [Gopuff Official Site / Careers](https://www.gopuff.com/go/careers)

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