--- title: 'Site Reliability Engineer I at Zafin' canonical: 'https://feeny.ai/job/site-reliability-engineer-i-zafin-trivandrum-aj41cb1cq6zm' type: 'job' last_seen: '2026-10-16' --- # Site Reliability Engineer I at Zafin - **Company:** Zafin - **Location:** Trivandrum, India - **Posted:** 2026-05-14 - **Last confirmed live:** 2026-10-16 - **Apply:** https://job-boards.greenhouse.io/zafinlabsamericasinc/jobs/5008432007 ## Job description Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS, an agent orchestration platform for governed AI work; the Zafin Banking Platform, which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO, an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. Cloud Site Reliability Engineer I (CSRE I) Zafin is seeking a Cloud Site Reliability Engineer I (CSRE I) to lead strategic initiatives in ensuring the reliability, scalability, and performance of our cloud infrastructure and applications. This advanced role requires mastery in cloud technologies, strategic planning, and incident management to drive innovative solutions and operational excellence. ## Key Responsibilities - Manage the resolution of complex technical issues involving Zafin’s products and Azure cloud environment. - Design and implement strategic operational enhancements to improve resiliency and system reliability. - Conduct in-depth Root Cause Analysis (RCA) for high-severity incidents and drive initiatives to reduce error recurrence. - Represent the organization in external client escalation calls, providing expert guidance and solutions. - Optimize cloud infrastructure for high performance, scalability, and cost-effectiveness. - Provide thought leadership in managing and scaling container orchestration platforms such as AKS and OpenShift. - Oversee the implementation of advanced monitoring solutions and integrate predictive analytics for proactive issue resolution. - Develop and execute automation strategies to streamline operational workflows and incident responses. - Create and maintain comprehensive documentation of cloud architectures, processes, and incident management strategies. - Mentor and coach junior engineers, fostering a culture of continuous learning and innovation. - Drive strategic initiatives, collaborating with cross-functional teams to achieve organizational objectives. ## Qualifications - Bachelor’s degree in computer science, Engineering, or a related field (Master’s degree preferred). - 8+ years of experience in cloud support, operations, or a related role. - Advanced expertise in Microsoft Azure (preferred) or equivalent cloud platforms. - Demonstrated experience in designing and scaling container orchestration systems like AKS or OpenShift. - Proven leadership in managing automated deployment pipelines, including Azure DevOps. - Mastery in enterprise monitoring platforms (e.g., Azure Insights, Grafana) and predictive analytics tools. - Advanced scripting skills with PowerShell, Python, or similar languages. - Extensive experience in incident management and defining SLAs for global production environments. - In-depth knowledge of database management, particularly Postgres. ## Preferred Qualifications - Advanced certifications in cloud platforms (e.g., Azure Solutions Architect Expert). - Experience with ITSM tools and processes (e.g., ServiceNow). - Comprehensive understanding of security and compliance in cloud environments. Soft Skills - Exceptional analytical and problem-solving abilities. - Strong leadership and mentoring skills. - Advanced communication and collaboration capabilities. - Visionary approach to operational innovation and strategic planning. What’s in it for you Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: [zafin.com/careers](https://zafin.com/careers/) Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at [https://zafin.com/privacy-notice/.](https://zafin.com/privacy-notice/) By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the [candidate privacy notice.](https://zafin.com/candidate-privacy-notice/) ## About Zafin ## Company Overview - **One-liner**: Zafin provides an AI platform for regulated institutions, enabling governed agentic work, banking execution, and enterprise integration. - **Entity Type**: Private (acquired by Nordic Capital in 2024) - **Headquarters**: Toronto, Canada - **Founded**: 2002 - **Founders**: Not publicly available ## Core Business - Primary industry/industries: Financial services technology (banking & regulated institutions) - Target customers: B2B – large banks, credit unions, and other regulated financial institutions - Mission or purpose statement: “Transform the future of finance” by helping institutions modernize critical work, systems and decisions with greater speed, control and trust. ## Products & Services - **Zafin AIOS**: End-to-end agent orchestration platform and control plane for governed agentic work – governs how agentic work is requested, grounded, routed, executed, reviewed, evidenced, cost-managed and improved. - **Zafin Banking Platform**: AI-powered banking execution platform that externalizes product, pricing, offers, billing, loyalty, relationship and deal logic so banks can launch propositions faster and personalize value. - **Zafin IO**: Enterprise integration platform that connects data, events, services, workflows and applications across legacy and modern systems for progressive modernization. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company; majority stake acquired by Nordic Capital) - **Key Metric**: 500M+ accounts processed every day; ~25% of the top 15 banks worldwide use Zafin; 800+ employees; 25% of annual revenue invested in R&D - **Notable Investors/Partners**: Nordic Capital (majority owner), Microsoft (Global Partner of the Year, ISV Innovation – Americas Partner of the Year), Curinos, OpenAI - **Growth Signals**: Launched Zafin AIOS in 2025/2026; won CNBC World’s Top Fintech award; expanded into LATAM and APAC; won BIAN Best-in-Class Partner and Microsoft Global Partner of the Year awards. ## Competitive Advantages - Over 20 years of regulated banking technology experience with deep domain expertise in governance, auditability and accountability. - Purpose-built AI governance framework for agentic work in highly regulated environments, differentiating from generic AI platforms. - Strong platform ecosystem partnerships (Microsoft, OpenAI, Curinos) and an existing base of top-tier banking clients. ## Strategic Focus - Extending regulated technology discipline to govern agentic AI work across agents, models, tools and workflows. - Enabling progressive modernization without disrupting critical operations through integration and platform capabilities. - Expanding global footprint, especially in LATAM and APAC, and deepening cloud-based SaaS delivery. ## Why Work Here - **Culture**: 93% employee satisfaction; recognized as a “Great Place To Work” with a focus on care, innovation, transparency, and diversity/inclusion. - **Work-Life Flexibility**: Emphasizes a balanced approach with paid volunteer days, comprehensive health benefits from Day 1, gym discounts, and employee assistance programs. - **Perks & Growth**: Annual performance-based incentives, employer-matched retirement savings, paid learning hours, mentorship, and a career development framework. - **Engineering Culture**: 25% of revenue reinvested into R&D; teams work across North America, Europe, and APAC (major hubs in Toronto and Trivandrum, India). Hybrid/remote flexibility is likely but not explicitly stated. ## Sources 1. [zafin.com](https://zafin.com/) 2. [zafin.com/our-story](https://zafin.com/our-story/) 3. [zafin.com/careers](https://zafin.com/careers/) 4. [job-boards.greenhouse.io/zafinlabsamericasinc](http://job-boards.greenhouse.io/zafinlabsamericasinc) 5. [linkedin.com/company/zafin](https://www.linkedin.com/company/zafin) ## Other roles at Zafin - [Cloud Architect](https://feeny.ai/job/cloud-architect-zafin-toronto-yzt90mwzvjmf) — Toronto, Canada - [Director, FinOps](https://feeny.ai/job/director-finops-zafin-toronto-bjxgtqg2epz7) — Toronto, Canada - [Product Manager UX- AIOS](https://feeny.ai/job/product-manager-ux-aios-zafin-toronto-xtrf4ygzbdtg) — Toronto, Canada - [Senior Machine Learning Engineer- AIOS](https://feeny.ai/job/senior-machine-learning-engineer-aios-zafin-toronto-9svh90j5fh3h) — Toronto, Canada - [QA Engineer II](https://feeny.ai/job/qa-engineer-ii-zafin-trivandrum-3rs2b9zk3cy9) — Trivandrum, India - [Product and Pricing Consultant II](https://feeny.ai/job/product-and-pricing-consultant-ii-zafin-trivandrum-584j4mp3sbk9) — Trivandrum, India - [Project Manager](https://feeny.ai/job/project-manager-zafin-trivandrum-1dpr3ge1b3w6) — Trivandrum, India - [Technical Consultant II/III](https://feeny.ai/job/technical-consultant-ii-iii-zafin-toronto-sgkx9ejb900t) — Toronto, Canada - [QA Engineer III](https://feeny.ai/job/qa-engineer-iii-zafin-toronto-40nnhenzpk35) — Toronto, Canada - [Video Content Designer](https://feeny.ai/job/video-content-designer-zafin-chennai-j4grvcdcygax) — Chennai, India