---
title: 'Site Reliability Engineer II at Restaurant365'
canonical: 'https://feeny.ai/job/site-reliability-engineer-ii-restaurant365-austin-tx-akron-ohio-irvine-851ag01ps9g7'
type: 'job'
last_seen: '2026-09-07'
---

# Site Reliability Engineer II at Restaurant365

- **Company:** Restaurant365
- **Location:** Austin Tx/akron Ohio/irvine, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-03-27
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/restaurant365/81655735-dc32-4f5c-a31d-9ca0024b9ca5

## Job description

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

This role requires a hybrid work schedule based out of one of our office locations: Austin, TX; Irvine, CA; or Akron, OH.

The Site Reliability Engineer II will be responsible for supporting, enhancing, and maintaining Restaurant365’s cloud infrastructure and applications. Qualified candidates will demonstrate growing expertise in site reliability practices, with skills in incident response, system monitoring, automation, and performance troubleshooting. You will collaborate with DevOps, development, and infrastructure teams to resolve moderately complex issues, propose improvements, and strengthen the reliability, scalability, and security of our SaaS platform.

How you'll add value:

- Execution & Collaboration
- Respond to production incidents, perform triage and troubleshooting, and contribute to post-incident analysis.
- Identify and automate manual processes to improve efficiency and reduce risk.
- Enhance and evolve monitoring tools and platforms to improve observability.
- Promote and apply best practices for reliability, scalability, and performance across engineering.
- Implement and support cloud automation using Terraform, Ansible, or CloudFormation.
- Work within change management protocols to provide maximum uptime for production systems.
- Participate in on-call rotation, providing 24x7 support for incidents and contributing to root cause analysis.
- Partner with developers, architects, vendors, and IT teams to ensure reliable system operations.
- Research and remediate vulnerabilities in coordination with security teams.
- Maintain documentation of infrastructure, monitoring, runbooks, and incident response procedures.
- Standards & Process
- Apply company policies and procedures when handling operational tasks and incidents.
- Suggest and implement improvements to operational processes and monitoring practices.
- Contribute to technical diagrams, documentation, and runbooks for system reliability.
- Learning & Growth
- Expand expertise in cloud services (Azure, AWS, or GCP) and container platforms (EKS, ECS, AKS).
- Build proficiency with observability and monitoring tools (Prometheus, Grafana, ELK, Site24x7, Nagios).
- Develop scripting and automation skills using Python, Bash, PowerShell, or similar.
- Participate in planning discussions by contributing technical input on system stability and reliability.

What you'll need to be successful in this role:

- BS in Computer Science, Information Systems, or related field (or equivalent experience).
- 2–4 years of experience in site reliability engineering, DevOps, or cloud operations.
- Experience with cloud platforms (Azure or AWS), including services such as AKS, ECS/EKS, Functions/Lambda, S3, and Blob storage.
- Proficiency with infrastructure-as-code and automation (Terraform, Ansible, YAML, Python, Bash, PowerShell).
- Strong Linux engineering skills; working knowledge of Windows administration.
- Experience supporting production environments and participating in on-call rotations.
- Familiarity with web servers and middleware (Nginx, Apache Tomcat).
- Experience with CI/CD tools (GitLab, Git, or similar).
- Strong written, oral, and interpersonal communication skills.

## Preferred Qualifications

- Experience with monitoring tools (Prometheus, Grafana, ELK, Site24x7, Nagios).
- Knowledge of performance analysis and system vulnerability remediation.
- Cloud certification (AWS or Azure) preferred.
- Familiarity with restaurant industry SaaS platforms and customer-facing applications.

R365 Team Member Benefits & Compensation

- This position has a salary range of $98,583-$138,016 annually. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives

#BI-Remote

## About Restaurant365

## Company Overview
- **One-liner**: Restaurant365 provides an all-in-one, cloud-based Restaurant Enterprise Management (REM) platform that unifies accounting, inventory, payroll, and workforce management to help restaurants increase sales, control costs, and optimize labor.
- **Entity Type**: Private (Venture-backed, $437.5M total funding)
- **Headquarters**: Irvine, California, United States
- **Founded**: 2011 (first market release in 2012)
- **Founders**: Tony Smith, Morgan Harris, John Moody

## Core Business
- **Primary industry/industries**: Restaurant Technology (SaaS), Hospitality Management, Restaurant Enterprise Management (REM)
- **Target customers**: B2B – Quick-service, fast-casual, full-service, and multi-location restaurant groups (SMB to Enterprise)
- **Mission or purpose**: To empower restaurants by eliminating complex, generic ERP systems and providing a purpose-built platform that drives optimal productivity and profitability.

## Products & Services
- **R365 Accounting**: Automates back-office financial operations – general ledger, accounts payable, bank reconciliation, and financial reporting – with seamless POS integration.
- **R365 Inventory**: Tracks food and beverage costs across locations, from receiving to consumption, with real-time variance analysis.
- **R365 Payroll**: Automates payroll, tip allocation, and tax compliance by pulling hours and tips directly from workforce data.
- **R365 Workforce**: Employee scheduling, time tracking, and labor forecasting – includes AI-powered scheduling that optimizes for sales and labor targets.
- **R365 AI (Intelligence)**: AI engine trained on full restaurant P&L data – provides AI Advisor for variance insights and financial queries, plus automated schedule generation.
- **R365 Mobile App**: Enables restaurant leaders to track sales, labor, and inventory in real time and communicate in English and Spanish.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company)
- **Key Metric**: $100M annual revenue (LinkedIn estimate), $437.5M total funding across 4 rounds; serves over 50,000 restaurant locations.
- **Notable Investors/Partners**: Not explicitly listed in provided sources, but the company has raised substantial venture funding. Partners include CORE (Children of Restaurant Employees).
- **Growth Signals**: 725 employees (+6.8% YoY, +254 people), launched R365 Intelligence and AI features, acquired Compeat and Ctuit in 2021 to consolidate the REM category, and expanded with international offices in Mexico City and Palestine.

## Competitive Advantages
- **Unified platform**: R365 is the only solution combining accounting, inventory, payroll, and workforce data into a single P&L-connected system, eliminating the need for multiple point solutions.
- **Deep restaurant-specific functionality**: Built from the ground up for restaurant operations, with native integrations to major POS systems, banks, and vendors.
- **AI trained on full P&L data**: R365 AI is trained on the entire restaurant profit and loss, connecting what was sold, what it cost, what was paid, and what was made – a moat that generic ERP or payroll-only platforms cannot replicate.
- **Scale & adoption**: With 50,000+ locations, the company has significant data and network effects, continuously improving algorithms and benchmarks.

## Strategic Focus
- **AI-powered automation and insights**: Continue expanding AI capabilities across scheduling, variance detection, and advisory to reduce manual work for restaurant operators.
- **International expansion**: Growing presence via offices in Mexico City and Palestine, indicating a global talent strategy and potential market expansion.
- **Consolidation of the REM category**: Building on the Compeat/Ctuit acquisitions to remain the dominant end-to-end platform for multi-location restaurants.

## Why Work Here
- **Culture & values**: Restaurant365 emphasizes autonomy, innovation, and authenticity – “bring your whole self to work.” They foster a collaborative environment where diverse perspectives drive opportunity.
- **Work model**: Hybrid/remote-friendly. Offices in Irvine (HQ), Austin, Akron, Mexico City, and Palestine. Many team members work remotely, with offices used for in-person collaboration and events.
- **Benefits**: Fully covered medical, dental, and vision insurance for full-time employees; 401k with employer match; stock options; annual learning & development reimbursement; LinkedIn Learning access; paid parental leave; fertility support; pet insurance; and a TIP (employee recognition) program.
- **Growth & development**: Emphasizes professional development with autonomy to design career journeys, plus learning reimbursement and internal recognition programs.
- **Impact**: Employees work directly with an industry that serves millions of guests daily – the company partners with CORE to support restaurant employees in crisis.

## Sources
1. [restaurant365.com](https://www.restaurant365.com/careers/) – Careers page with benefits and culture details.
2. [restaurant365.com](https://www.restaurant365.com/about-us/) – About Us page with company history, founders, values, and office locations.
3. [jobs.lever.co](https://jobs.lever.co/restaurant365) – Active job listings.
4. [restaurant365.com](https://www.restaurant365.com/) – Product page with AI features and software capabilities.
5. [linkedin.com](https://www.linkedin.com/company/restaurant365-cloud-erp-for-restaurants) – Company page with employee count, revenue estimate, funding, and ratings.

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