---
title: 'Site Reliability Engineer (London) at Edra'
canonical: 'https://feeny.ai/job/site-reliability-engineer-london-edra-london-emfda3bam4cz'
type: 'job'
last_seen: '2026-10-31'
---

# Site Reliability Engineer (London) at Edra

- **Company:** Edra
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-10-31
- **Apply:** https://jobs.ashbyhq.com/edra/269a745a-4b1b-48eb-93b1-ab6fb1c9e8f8

## Job description

## About Edra

Edra is solving one of the hardest problems in enterprise AI: AI models are generic but company processes are specific. We build AI agents that learn how processes actually run, and then run their operations. We're a Series A startup, backed by Sequoia and other leading VC firms, led by Co-Founders who created and led Forward Deployed AI Engineering at Palantir, and we're growing our team in New York and London. We're a deeply technical team of engineers, AI researchers, and strategists with a high bar for talent and a shared belief that exceptional people are the foundation of everything great we'll build.

## The Role

We're looking for a Site Reliability Engineer to join our infrastructure team as the second-in-seat hire. Our team ships fast enough that we're starting to hit GitHub's rate limits, and infrastructure has to stay a month ahead of that. You'll be in key engineering meetings to ensure our infrastructure is ready before anyone asks, and to catch any decisions that may become infrastructure problems later. This is not a ticket queue. You'll decide what gets built, push back when a managed service already does what someone wants to hand-roll, and invent when no pattern exists. You'll also write real software, not just the infrastructure code underneath it. We run containerized workloads on AWS and GCP, defined in infrastructure as code, with Postgres underneath. Some of our early infrastructure was built quickly before anyone owned it full-time. Part of the job is untangling that while keeping the team moving.

## What You'll Do

- Own our cloud infrastructure end to end: provisioning, security, reliability, and the infrastructure as code that defines it.
- Stay ahead of the engineering roadmap and have infrastructure ready before features land, working directly with the founders on where the infrastructure goes next
- Find where developers are waiting and remove the wait, whether that's CI, deployment, or environment spin-up. A person sat waiting is the most expensive thing we run, so rational spend on velocity is always on the table
- Run the reliability practice: monitoring, logging, and alerting that fails loudly with a clear signal, and the response when it does
- Lead large infrastructure builds and own our product security posture
- Make the build-vs-managed-service call, and hold the line when the simpler path is the right one
- Read and write Python well enough to see the infrastructure implications of what the team's building and catch problems before they land
- Own AI model safety and the governance of agentic processes. The team leans on agents for repetitive work, and you make sure nothing unsupervised can act on production infrastructure
- Hand capability to others, and support the team cross-functionally: build the tooling that lets engineers, GTM, the AI team, operations, and compliance do without you what today requires you
- Keep current across cloud and model providers so that when an engineer brings a new announcement, you have a credible answer

## What We’re Looking For

- 5 to 10 years in infrastructure, SRE, DevOps, or platform engineering
- Deep, recent experience running production workloads on AWS or GCP, defined in infrastructure as code. A wide toolkit with one or two areas you go deep on. You won't know every service, and we expect you to learn fast
- Python you've written in anger, in or alongside application code
- Postgres in production, and containerized workloads running under an orchestration platform
- A security instinct: you think about vulnerabilities continuously and patch constantly
- Evidence that you've held down an infrastructure function alone or in a very small team
- Work you can point to where you found an ambiguous problem, designed the fix, and made other people faster as a result
- Comfort saying no to senior people when the infrastructure demands it

Bonus Points

- GCP experience, especially migrations or multi-cloud rollouts
- CloudWatch and GitHub Actions in your current stack
- Time in a technical support or application support role earlier in your career
- An engineering career that started outside software
- Work in a niche domain where no standard tooling existed and you had to build your own

Don't meet all of the above? We'd still love to hear from you. We're looking for exceptional people with unique skills and interests, and we know that great people have different backgrounds and skillsets. Classically trained or self-taught, we don't mind, as long as you learn fast.

Learn More About Edra

- [Watch our Series A announcement video](https://www.linkedin.com/posts/eugen-alpeza_at-palantir-yannis-and-i-spent-years-doing-activity-7440038397383032832-Di8f?utm_source=share&utm_medium=member_desktop&rcm=ACoAABJB3z0BkalWJ3s4sVxB7Gz6TE_b-i8IMto)
- [Read our blog post from our launch](https://www.linkedin.com/pulse/edra-out-stealth-edra-ai-wecqe/)
- [Learn more about what we're building](https://x.com/edra_ai/status/2034268633308742073)
- [Our founders point of view on the market](https://x.com/EugenAlpeza/status/2104936003282546913?s=20)

## Compensation & Benefits

Edra offers generous compensation and benefits in both New York & London:

- Competitive base salary & meaningful equity
- Top tier health, dental, & vision plans:
- Top plans with 100% premium coverage in the US (and a One Medical membership)
- Private medical & dental coverage in the UK
- Flexible paid time off
- Lunch provided in office most days, snacks & drinks too
- A stipend to set up your workspace

A Few Details We work together in person five days a week from our offices New York and London.

Edra is an equal opportunity employer and we encourage applications from individuals of all backgrounds. Edra does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other legally protected characteristic.

## About Edra

## Company Overview
- **One-liner**: Edra builds AI agents that automatically reverse-engineer how a business operates from its existing systems (tickets, logs, messages) and turns that into executable knowledge to automate complex, company-specific workflows.
- **Entity Type**: Private – Series A (backed by Sequoia Capital, 8VC, A*, HubSpot Ventures)
- **Headquarters**: New York, New York, USA
- **Founded**: 2024
- **Founders**: Eugen Alpeza (CEO & Co-Founder), Yannis Karamanlakis (Co-Founder & CTO)

## Core Business
- **Primary industry**: Enterprise AI / AI Agents for IT Service Management (ITSM) and Technical Support
- **Target customers**: B2B – mid-market to enterprise teams using tools like ServiceNow, Jira, Zendesk, Salesforce, and Outlook.
- **Mission/purpose**: “Your AI is only as good as the instructions you give it. Edra turns data you already have into knowledge AI can execute.” – Focused on making AI agents reliable and grounded in how teams actually operate.

## Products & Services
- **Edra AI Agents**: AI agents that learn a company’s specific processes from historical tickets, logs, and messages, then execute workflows transparently. Supports IT service management, technical support, and other operational domains.
- **Zero‑Setup Discovery**: Connects to existing systems (ServiceNow, Jira, Zendesk, Salesforce, Outlook) and within one week produces a clear view of processes ready for automation.
- **Executable Knowledge Library**: Converts discovered processes into structured, white‑box instructions that AI agents can act on – no interviews or workshops needed.

## Market Standing
- **Valuation / Funding**: Not disclosed directly. Total funding reported as **$23.8M** (per LinkedIn) or **$30M+** (per company announcement including earlier seed). Series A led by Sequoia Capital in March 2026; seed round led by A* and 8VC.
- **Key Metric**: 18 employees (as of early 2026) with **+340% YoY headcount growth**.
- **Notable Investors/Partners**: Sequoia Capital (lead Series A), 8VC, A*, HubSpot Ventures. Customers include ASOS and HubSpot (HubSpot’s AI assistant runs on Edra‑managed knowledge).
- **Growth Signals**: 
  - Expanded IT knowledge base coverage for ASOS from 30% to 90%.
  - Active job postings: 15 open roles across AI Engineering, Software Engineering, Strategy & Operations, Recruiting.
  - Rapid employee growth (+340% YoY) and strong LinkedIn following (4,784 followers).

## Competitive Advantages
- **Reverse‑engineering approach**: Instead of requiring manual process mapping, Edra learns automatically from existing data sources – reducing setup friction dramatically.
- **White‑box executable knowledge**: AI agents act on transparent, auditable instructions, not black‑box models, increasing trust and reliability in enterprise environments.
- **Deep integrations**: Works with the most common enterprise systems (ServiceNow, Jira, Zendesk, Salesforce, Outlook) out‑of‑the‑box.

## Strategic Focus
- Current priorities include expanding AI agent capabilities beyond IT service management into adjacent domains (technical support, customer operations).
- Scaling the team in New York and London, with a heavy emphasis on AI Engineering and Software Engineering talent.
- Building on early enterprise wins (ASOS, HubSpot) to broaden customer base.

## Why Work Here
- **Team & culture**: “Deeply technical team of engineers, AI researchers, and strategists” with a high bar for talent. Hybrid work model (combination of remote and on‑site) – offices in New York (HQ) and London.
- **Growth stage**: Series A startup with strong founding team and top‑tier investors – opportunity to shape product and culture early.
- **Impact**: Work at the forefront of applied AI, building agents that automate real‑world business processes for global brands.
- **Perks**: Not explicitly detailed, but typical startup benefits (equity, flexible time off) are implied. Active hiring across multiple engineering disciplines.

## Sources
1. [edra.ai – Company website](https://edra.ai/)
2. [edra.ai – Careers page](https://edra.ai/careers)
3. [LinkedIn – Edra company page](https://www.linkedin.com/company/edra-ai)
4. [Built In – Edra company profile & job listings](https://builtin.com/company/edra)
5. [Ashby – Edra job board](https://jobs.ashbyhq.com/edra)

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