---
title: 'Site Reliability Engineer (SRE)/ DevOps Engineer (Middle - Senior) at GRADION'
canonical: 'https://feeny.ai/job/site-reliability-engineer-sre-devops-engineer-middle-senior-gradion-ho-chi-minh-hqgr6zzdnj0x'
type: 'job'
last_seen: '2026-09-10'
---

# Site Reliability Engineer (SRE)/ DevOps Engineer (Middle - Senior) at GRADION

- **Company:** GRADION
- **Location:** Ho Chi Minh City, Vietnam
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-01
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/gradion/de43db1e-4cf6-4ddf-b083-e632e8ed81eb

## Job description

## ABOUT US:

At Gradion, we are the strategic partner for ambitious businesses, helping them achieve breakthrough growth through Digital Innovation and Deep Tech. With a global vision and an AI-first approach, we enable clients to reshape strategies, optimize systems, and adopt cutting-edge technologies to create sustainable value.

From AI and data to cybersecurity, robotics, and large-scale enterprise platforms, Gradion designs practical solutions that lay the foundation for the next generation of billion-dollar companies.

## OUR FACTS & FIGURES:

23+ years of expertise - Gradion builds digital platforms & deep-tech solutions. 3 continents: Asia, Europe and Africa. 300+ specialists across 6 countries Vietnam, Singapore, Thailand, Saudi Arabia, Germany and Egypt. 100+ enterprise clients, including several unicorns (e.g., Alaiko, HomeToGo, Roadsurfer). Vietnam’s Best IT Company – recognized by ITViec for 8 consecutive years, including 2 consecutive years of ranking #1 (2024 and 2025). ISO 27001.

## About the Role

Gradion is expanding its SRE team for the a client with a long-term managed services. You will be part of a global, follow-the-sun SRE function, responsible for platform stability, cloud infrastructure, and incident response. This role suits engineers who are technically solid, self-directed, and comfortable operating in a fast-moving, internationally distributed environment. You will go through a structured onboarding alongside an internal SRE team before taking on independent operational responsibility.

## What You Will Do

Own platform availability: monitor, triage, and resolve incidents within defined SLA windows Manage cloud infrastructure on AWS and/or GCP - provisioning, scaling, and day-to-day operations Maintain and improve CI/CD pipelines and GitOps workflows Operate observability systems: monitoring, logging, and alerting at production scale Participate in on-call rotation as part of the global follow-the-sun coverage model Configure, deploy, and manage AI tooling and MCP servers in production environments Contribute to infrastructure automation, scripting, and internal tooling Write clear post-incident reviews and contribute to the monthly operational report Collaborate closely with engineering teams across multiple time zones

## What You Bring

4+ years in a DevOps / SRE / Platform Engineering role within an international team Solid Kubernetes knowledge - cluster operations, troubleshooting, and configuration Hands-on cloud experience with AWS and/or GCP Good understanding of networking fundamentals - DNS, load balancing, firewalls, VPC Scripting and automation skills (Python, Bash, or similar)

## Experience with CI/CD tools and GitOps-based delivery

Working knowledge of monitoring and observability systems (Prometheus, ELK, or equivalent) Good English - daily communication with European stakeholders is a core requirement Self-directed and proactive - you ask the right questions and drive issues to resolution without waiting to be told

## Nice to Have

Experience configuring and managing MCP servers and AI tooling in production Exposure to AI enablement workflows or LLM infrastructure Background supporting eCommerce or SaaS platforms Familiarity with the Frontastic / commercetools Frontend ecosystem

Why you’ll love working here?

🏆 Join Vietnam’s Best IT Company - Gradion Vietnam (formerly NFQ Vietnam) was recognized by ITViec for 8 consecutive years, including 2 successive years as the Winner. Work with some of the best minds in the industry and be part of a company that’s redefining how businesses scale through technology. 🌍 Career Growth & Leadership Development - Work closely with our leadership team, gain mentorship from experienced executives, and have direct exposure to high-level strategic decisions. Your growth is limitless, as long as you’re ready to step up, opportunities will always be there for you. 🚀 AI-First Engineering & Strategic Consulting - Our engineering culture integrates AI as a core driver of design, development, and optimization - not an add-on. As a forward-thinking consultancy, we go beyond traditional engineering, combining technical excellence with a strategic mindset to deliver transformative solutions for ambitious businesses. 💰 Competitive Compensation - We believe great talent deserves great rewards. Expect an attractive salary, performance-based bonuses, and a benefits package that reflects your impact. We value talent over salary budgets - exceptional contributions deserve exceptional rewards. ✨ And Many More Benefits to Explore! But most importantly, a healthy work-life balance and an environment where you can thrive professionally and personally. Including: Performance bonus of up to 2 months’ salary. Performance review twice a year, so your growth is recognized and rewarded. Premium healthcare for you, plus an annual health check. 15 days of annual leave. Full salary during probation. Hybrid working for real flexibility. Monthly Happy Hour and Community Tech activities. Work on global projects as part of an innovation team that shapes ideas for the hi-tech world. Diverse training programs to keep you growing.

Working time: Monday – Friday (9 AM - 6 PM) Location: Podium Floor, Sapphire 2 tower, 92 Nguyen Huu Canh Street, Thanh My Tay Ward, Ho Chi Minh City, Vietnam.

According to General Data Protection Regulation (GDPR), Singapore's Personal Data Protection Act (PDPA), and Vietnam's Decree 13/2023/ND-CP, while also ensuring compliance with other applicable local data protection laws in the jurisdictions where we operate, including but not limited to Vietnam, Thailand, Egypt, Singapore, Germany, and Saudi Arabia, Gradion applies the “Personal Data Protection Policy” to all candidates to ensure compliance with the laws. By submitting your application to Gradion, you agree to allow us to process your provided information in accordance with the Personal Data Protection Policy that you have carefully read, understood, and agreed to in its entirety at Link.

## About GRADION

## Company Overview
- **One-liner**: Gradion is a global digital and deep tech consultancy that builds and operates production systems for enterprise clients, processing over $10B in GMV and automating 20M+ tasks monthly.
- **Entity Type**: Private (bootstrapped, no external funding disclosed)
- **Headquarters**: Singapore (with major delivery hubs in Vietnam, Germany, Thailand, and Egypt)
- **Founded**: 2001 (originally as NFQ in Lithuania; rebranded to Gradion in 2023)
- **Founders**: Lars Jankowfsky

## Core Business
- **Primary industries**: Technology consulting, software engineering, AI & automation, travel platforms, commerce & payments, manufacturing & industrial automation
- **Target customers**: B2B, mid-market to large enterprise clients across travel, e-commerce, manufacturing, and financial services
- **Mission/purpose**: “Build what moves business” – delivering production-grade systems with deep domain expertise rather than generalist consulting

## Products & Services
- **Software Engineering**: Full-stack development, platform engineering, and embedded teams (from MVP validation to 150-person orgs running 50+ deployments/day)
- **AI & Automation**: Custom AI copilots, invoice processing (10,000 documents/day), CV screening (700/day), and workflow automation across production deployments
- **Technical Consulting & Recovery**: System assessment, architecture remediation, and turnaround projects (e.g., re-architected a Swiss credit platform in 8 weeks)
- **Manufacturing & Industrial Automation**: AGV fleet management, MES integration, industrial cybersecurity (IEC 62443), and co-founded ACE – Vietnam’s Automation Centre of Excellence
- **Travel Platforms**: 20 years of experience building and scaling travel metasearch, booking engines, and partner integrations (KAYAK, HomeToGo)
- **Commerce & Payments**: Payment gateway development, multi-platform merchant plugins, and DevOps for commercetools and Shopware

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metrics**: $10B+ GMV processed annually; 20M+ tasks automated monthly; 320 employees; 97% client satisfaction across 1,000+ deployments; ISO 27001 certified
- **Notable Clients/Partners**: KAYAK (acquired by Priceline for $1.8B), HomeToGo (€1B IPO), Shopware, commercetools, Spryker, Schaeffler, and multiple financial institutions
- **Growth Signals**: Expansion into industrial automation (ACE in Vietnam), growing AI practice, 23-year track record with consistent headcount growth to 320 across 4 continents

## Competitive Advantages
- **Deep domain expertise** – engineers accumulate years of industry-specific knowledge (travel, commerce, manufacturing) rather than rotating across projects
- **Global delivery network** with unified standards – offices in Germany, Vietnam, Thailand, Egypt, and Singapore enable follow-the-sun workflows and near-shore options
- **Founder pedigree** – Lars Jankowfsky built and sold Swoodoo to KAYAK, then served as VP Engineering at KAYAK, giving Gradion insider understanding of scaling platforms
- **Delivery, not just advice** – the same team that diagnoses problems also builds the fix, reducing handoff friction and ensuring accountability

## Strategic Focus
- **AI & automation** as a core capability – AI proficiency is a hiring metric, and the company builds production automation systems (not just prototypes)
- **Manufacturing automation** – deepening presence in Southeast Asia through ACE and partnerships with industrial leaders like Schaeffler
- **Expanding in Europe & Asia** – leveraging the existing network to win larger enterprise engagements in DACH and Southeast Asia

## Why Work Here
- **Impact at scale** – engineers work on live platforms handling $10B+ GMV and 20M+ automated tasks, not internal tooling
- **Culture of ownership** – “thrives on feedback, treats mistakes as learning data”; technical decisions are treated as business decisions
- **AI-first environment** – daily use of tools like Cursor and Claude is expected; top employees build custom agents and automate workflows
- **Career growth** – solving increasingly complex problems leads to broader responsibility; alumni have moved to executive roles at client companies
- **Work model** – hybrid in Vietnam (Ho Chi Minh City, Hanoi, Da Nang, Can Tho); some roles are remote within country; async-friendly communication culture
- **Global team** – 320 people across 4 continents with a unified quality standard and shared accountability

## Sources
1. [Gradion Careers Page](https://gradion.com/en/careers)
2. [Gradion About Page](https://gradion.com/en/about)
3. [Gradion Home Page](https://gradion.com/en/home)
4. [Gradion Global Presence](https://gradion.com/en/about/global-presence)
5. [Gradion Job Listings on Lever](https://jobs.lever.co/gradion)

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