--- title: 'Site Reliability Engineer (SRE) at Retool' canonical: 'https://feeny.ai/job/site-reliability-engineer-sre-retool-san-francisco-8dfvm4014zmx' type: 'job' last_seen: '2026-09-10' --- # Site Reliability Engineer (SRE) at Retool - **Company:** Retool - **Location:** San Francisco, CA - **Compensation:** $164k–$306k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-07-07 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.gem.com/retool/am9icG9zdDov1g1UQjQKXdoNuSmbN_E5 ## Job description ## WHY WE'RE LOOKING FOR YOU: Good software has to run where customers need it. For many of Retool's largest customers, that means running Retool in their own infrastructure, behind their own controls, with the reliability and operational clarity they would expect from any critical system. Retool's Core Infrastructure team owns the systems that make this possible: Retool Cloud, managed single tenant environments, BYOC (bring-your-own-cloud) environments, Kubernetes and Helm deployments, Docker Compose, and the migration paths between them. It is a broad surface area, and it is one of the biggest levers we have for making Retool work for enterprise customers. The work is not clean-room infrastructure. Customers run different clouds, different versions, different deployment models, and different levels of operational maturity. A bad upgrade experience can leave a customer many versions behind. A manual Terraform run can become the bottleneck during a launch or incident. We are hiring SREs who want to turn that mess into leverage. You will help us reduce customer toil, automate upgrades and infrastructure changes, build reliability tooling across Retool Cloud and customer-owned environments, and make Retool easier to deploy and operate at enterprise scale. The strongest candidates are comfortable debugging Kubernetes, Terraform, AWS, Postgres, networking, and deployment problems, then stepping back and building the automation or product surface that prevents the same problem from happening again. What you'll do: - Own reliability across Retool Cloud, managed single tenant, BYOC, and self-hosted deployment paths, including provisioning, upgrades, migrations, configuration changes, and production escalations. - Build the automation that turns today's manual infrastructure work into repeatable systems: Terraform runs, customer environment updates, upgrade workflows, secret rotations, and migration steps. - Improve observability for Retool Cloud, self-hosted customers, and internal operators. We care less about exposing every metric and more about turning health signals into clear status, likely causes, and recommended actions. - Design safer deployment, upgrade, and rollback paths so Cloud and managed customers can stay current - Help move customers from legacy or less-supported deployment models toward supported paths such as Retool's official deployment paths (Blueprints, Kubernetes, and Helm), with migration flows that are repeatable enough for customers, Support, and TAMs to trust. - Partner with product engineers on infrastructure requirements for new Retool products, especially when they introduce new dependencies - Lead through ambiguity, make careful risk calls, and communicate clearly while things are moving quickly. - Write the docs, runbooks, design notes, and migration guides that make complex systems understandable to other engineers and to customers. What we're looking for: Infrastructure fundamentals - Deep experience operating production infrastructure in AWS. - Experience improving reliability for customer-facing SaaS systems. - Strong Kubernetes fundamentals. - Real Terraform or infrastructure-as-code experience. - Good operational judgment around databases, especially Postgres. Reliability and automation - Experience building or operating observability systems. - Programming ability in a language such as Go, Python, TypeScript, Java, or Ruby. - A bias toward automation. If you find yourself doing the same operational task twice, you should start thinking about the interface, workflow, or tool that eliminates the third time. Customer and team judgment - Clear written communication. - Comfort working directly with customer-facing teams and, when useful, customers themselves. What makes SREs successful here: You will do well here if you like infrastructure that sits close to real customer pain. Some days that means debugging a specific customer environment. Other days it means improving Retool Cloud reliability or designing the migration path so the next 25 customers do not need that same debugging session. We value SREs who are ambitious, curious, energetic, and careful with the details. Retool moves quickly, priorities can change, and the systems are not always as clean as we want them to be. The work needs SREs who can get their hands dirty, tell the truth about tradeoffs, and leave the system better than they found it. ## About Retool ## Company Overview - **One-liner**: Retool provides a platform for building, deploying, and managing custom internal software and AI applications by connecting to any database, API, or LLM. - **Entity Type**: Private (Series C) - **Headquarters**: San Francisco, California, United States - **Founded**: 2017 - **Founders**: David Hsu (CEO) ## Core Business - **Primary industry**: Software Development, Enterprise Internal Tools, AI Application Platform - **Target customers**: B2B, Enterprise, SMB; specifically developers, IT teams, and business operators building internal software - **Mission or purpose**: To enable companies to build production-ready internal software and AI applications dramatically faster, with enterprise-grade security and governance, so that domain experts and developers alike can solve critical business problems. ## Products & Services - **Retool App Builder**: A low-code platform to build custom internal apps (dashboards, admin panels, CRUD tools) by connecting to databases and APIs. Type: SaaS/Platform. - **Retool Workflows**: A visual automation tool to build and orchestrate complex business processes and backend logic. Type: SaaS/Platform. - **Retool AI**: An AI-powered app generation capability that transforms natural language into production-ready applications, agents, and workflows, integrating with any LLM. Type: AI Feature/Platform. - **Retool Mobile**: A solution to build and deploy internal mobile apps from the same Retool platform. Type: SaaS/Platform. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (last round was Series C). - **Key Metric**: Annual Revenue of $5 million (as per LinkedIn company data); Total Funding of $141.3 million. - **Notable Investors/Partners**: Sequoia Capital (lead), Nat Friedman, John Collison, Daniel Gross. Customers include Amazon, Stripe, Brex, and Orangetheory Fitness. - **Growth Signals**: Over 10,000 organizations use Retool. The company has automated over 100 million hours of work. It has 6 offices across the US and UK. Despite a recent headcount reduction (-11% YoY), it maintains a strong brand in the enterprise internal tools space and is aggressively pivoting into AI-powered app generation. ## Competitive Advantages - **Enterprise Governance from Day One**: Unlike point solutions, apps built in Retool are production-ready and pass security reviews, eliminating the need for rebuilds or audit scrambles. - **Deep Data Connectivity**: Securely connects to existing databases, APIs, and internal systems, ensuring apps run on real data with real permissions. - **Unified Platform**: One platform to manage, orchestrate, and scale all internal apps, agents, and workflows, providing centralized visibility and governance for IT. - **Trusted by Large Enterprises**: A strong customer base of high-profile companies (Amazon, Stripe, Brex) serves as a powerful validation of its enterprise readiness. ## Strategic Focus - **AI as the Core Platform**: Retool is positioning itself as the "first enterprise AppGen platform," where AI is used to generate production-ready code from natural language, expanding the definition of "developer" to include analysts and operators. - **Scaling Enterprise Features**: The company is focused on building out governance, security, and platform capabilities to support large-scale deployments across complex organizations. - **International Expansion**: With offices in London and a German-speaking Sales Engineer role, Retool is actively expanding its presence in the European market. ## Why Work Here - **Culture**: The company values ambition, intense curiosity, energy, and deep care. They emphasize moving fast, acting like an owner, and being both demanding and supportive. - **Work Environment**: Hybrid model with offices in San Francisco, New York, Salt Lake City, and London. The company believes great work happens when teams collaborate in person. - **Product Impact**: Employees are close to the product and use Retool internally, giving them a direct voice in improving it. The mission is to enable a wider community of builders to create production-grade software safely. - **Hiring Process**: Structured, with initial recruiter/hiring manager chats, a technical evaluation or practical exercise, and a final round of 3–5 interviews. The company aims for transparency and candidate preparation. - **Employee Sentiment**: Employer rating of 3.4/5.0 (127 reviews). Strengths include Work-Life Balance (4.1) and Culture (3.7). Compensation (3.4) and Career (3.4) are areas for potential improvement. ## Sources 1. [retool.com](https://retool.com/) 2. [retool.com/careers](https://retool.com/careers) 3. [retool.com/about](https://retool.com/about) 4. [linkedin.com/company/tryretool](https://www.linkedin.com/company/tryretool) 5. 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