---
title: 'Site Reliability Engineer, Tech Lead at Loadsmart'
canonical: 'https://feeny.ai/job/site-reliability-engineer-tech-lead-loadsmart-sao-paulo-4psktyz47pv7'
type: 'job'
last_seen: '2026-09-17'
---

# Site Reliability Engineer, Tech Lead at Loadsmart

- **Company:** Loadsmart
- **Location:** São Paulo, Brazil
- **Employment:** contract
- **Work type:** remote
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-09-17
- **Apply:** https://jobs.lever.co/loadsmart/e781871b-3770-4cc3-a2a4-b203a56e79e0

## Job description

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?

Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!

We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.

With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

In the SRE, Tech Lead role you will build and maintain the company's internal platform, driving operational excellence and empowering the entire engineering team. You should have experience in analyzing, proposing, and implementing safer systems and processes. Collaborating closely with engineering squads across platform engineering, you will ensure our applications are both safe and reliable. As a hands-on leader, you will stay actively involved in technical work while collaborating closely with internal stakeholders and engineering squads across the organization to ensure our applications are both safe and reliable. DEPARTMENT: Engineering LOCATION: Anywhere in Brazil - Remote

## WHAT YOU GET TO DO

- Collaborate with and support our creative, tight-knit development team.
- Design, deploy, and operate Loadsmart's critical systems while balancing reliability, cost, and agility.
- Play a key role in driving reliability projects with engineering teams.
- Utilize your intuitive problem-solving skills and contagious positive attitude to tackle challenging and exciting issues, inspiring those around you.
- Collect metrics and understand their business impact, encouraging the team to do the same.
- Perform troubleshooting and root-cause analysis of system operation issues.
- Be accountable for the platform's Service Level Agreements and Objectives.
- Provide infrastructure support during off-hours as needed
- Take ownership of software infrastructure projects
- Seek, give, and receive constructive feedback through code and specification reviews.
- Familiarity with AI agents and agentic workflows, applying AI across the SDLC (AI-assisted coding), LLMs, MCP servers/gateways, and how emerging AI tooling can improve reliability and operations is a plus.

## REQUIRED QUALIFICATIONS:

- 1-3 years leading Reliability Work across multiple engineering squads
- Over 5 years of experience in Cloud Computing, SRE/DevOps
- Proven experience collaborating with internal stakeholders across multiple engineering squads
- Strong project management skills with a demonstrated ability to delegate and mentor team members
- Proficient in English communication (both written and spoken) to collaborate in an international team with native and non-native English speakers
- Detail-oriented with high initiative and self-motivation
- Strong understanding of software engineering principles and how systems work under the hood
- In-depth knowledge of modern networking and operating systems
- Proficiency in AWS, cloud environments, containers, Kubernetes, Docker, and DevOps engineering, including managing tests and CI/CD pipelines
- Familiarity with automation tools and provisioners like Terraform, Ansible, or Chef
- Solid troubleshooting and system engineering experience in UNIX/Linux production environments
- Experience with monitoring, alerting, and incident management
- Proficiency in automating tasks with scripting languages like Python, Bash, etc
- Experience or exposure to PostgreSQL and DBA responsibilities is a plus
- Fluent in English (both written and spoken); comfortable interacting with native English speakers daily.

## WORKING AT LOADSMART:

- Competitive base salaries - we believe in rewarding top talent
- Extremely competitive Equity package - become a shareholder in our company!
- Loadie Time Off - PTO and sick days without a limit

At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.

It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.

## About Loadsmart

## Company Overview
- **One-liner**: Loadsmart is a digital freight platform that uses AI-powered agents, transportation management software, and brokerage services to help shippers, carriers, and warehouses move freight more efficiently.
- **Entity Type**: Private (Late‑stage venture‑backed)
- **Headquarters**: Chicago, Illinois, USA
- **Founded**: 2014
- **Founders**: Ricardo Salgado, Felipe Capella

## Core Business
- **Industry**: Transportation, Logistics, Supply Chain & Storage (with a strong AI/software component)
- **Target customers**: B2B – enterprise shippers, carriers, and warehouse operators; small to large businesses in retail, manufacturing, consumer goods, etc.
- **Mission / Purpose**: To become “the nexus of moving freight” by combining technology and human expertise to reduce freight spend and increase service levels [loadsmart.com/about](https://loadsmart.com/about/).

## Products & Services
- **ShipperGuide (AI‑native TMS)**: Cloud‑based transportation management system that plans, procures, executes, and settles freight across all modes. AI agents embedded in the TMS handle tendering, tracking, document collection, auditing, and claims. [loadsmart.com/about](https://loadsmart.com/about/)
- **Opendock (Dock, Gate & Yard Management)**: Digitizes freight entry, movement, and exit at facilities. Carrier self‑service scheduling, gate automation, and yard management across 4,500+ warehouses and 230,000+ carriers. The scheduling agent automatically reschedules when a pickup slips. [loadsmart.com/about](https://loadsmart.com/about/)
- **AI Agents (Logistics Automation)**: Six specialized agents that run repetitive freight tasks end‑to‑end (document collection, tracking, retendering, load audits, claims, scheduling). Claimed to auto‑resolve 80%+ of work, with the remainder escalated to human Freight Experts. [loadsmart.com/about](https://loadsmart.com/about/)
- **Freight Brokerage**: Technology‑enabled brokerage backed by 100,000+ vetted carriers. Execution is governed by the user’s routing guide and carrier preferences. [loadsmart.com/about](https://loadsmart.com/about/)
- **Managed Transportation**: End‑to‑end transportation management as a service, combining the Loadsmart platform with dedicated specialists and forward‑deployed engineers. [loadsmart.com/about](https://loadsmart.com/about/)

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed.
- **Key Metrics**:
  - *Annual Revenue*: USD 250 M (as of latest fiscal year) [linkedin.com/company/loadsmart](https://linkedin.com/company/loadsmart)
  - *Total Funding*: USD 346.4 M (company site) / USD 368.1 M (LinkedIn) – both figures appear in search results; the company site reports $346.4 M. [loadsmart.com/about](https://loadsmart.com/about/)
  - *Headcount*: ~400 employees (LinkedIn reports 392, Built In 495; company site says 400+). [loadsmart.com/careers](https://loadsmart.com/careers/)
  - *Year‑over‑Year Headcount Growth*: +10.2% [linkedin.com/company/loadsmart](https://linkedin.com/company/loadsmart)
- **Notable Investors / Partners**: BlackRock, Maersk Growth, Ports America, TFI International, Chromo Invest, Connor Capital, SoftBank Latin America Fund, CSX Corp. [loadsmart.com/about](https://loadsmart.com/about/)
- **Growth Signals**:
  - Acquired Opendock and Kamion in November 2021.
  - Workforce distributed across 25 countries (United States, Brazil, Philippines, Colombia, El Salvador, etc.).
  - Active job postings up 100% year‑over‑year (14 open roles as of search date). [linkedin.com/company/loadsmart](https://linkedin.com/company/loadsmart)
  - LinkedIn followers: 34,627 (+12% yearly). [linkedin.com/company/loadsmart](https://linkedin.com/company/loadsmart)

## Competitive Advantages
- **AI‑native platform**: AI agents are embedded in both the TMS and dock/yard system, not bolted on, enabling high automation rates (80%+ of repetitive tasks auto‑resolved).
- **Unified data model**: ShipperGuide, Opendock, and the brokerage service share one data set, eliminating data silos.
- **Large carrier network**: 100,000+ vetted carriers for brokerage; 230,000+ carriers connected through Opendock.
- **Strategic backing**: Investors include global logistics players (Maersk, TFI International, Ports America) and financial heavyweights (BlackRock), providing both capital and industry credibility.
- **Proven revenue base**: $250 M in annual revenue demonstrates market traction with enterprise clients.

## Strategic Focus
- **Expanding AI capabilities**: Continuous development of AI agents to handle more freight tasks and compound auto‑resolution rates.
- **Platform integration**: Driving adoption of the full suite (TMS + dock/yard + brokerage) to create stickiness and cross‑sell opportunities.
- **Global scaling**: Maintaining offices in Chicago, New York, and across Latin America while enabling remote work; hiring across engineering, sales, and AI roles globally.
- **Customer success**: Shifting user role from “operating the system” to “supervising results” through automation. [loadsmart.com/about](https://loadsmart.com/about/)

## Why Work Here
- **Culture**: Described as “the nerds of logistics” – a mix of industry veterans, data scientists, and innovative engineers focused on reinventing freight. Emphasis on collaboration, fun, and celebration of achievements. [loadsmart.com/careers](https://loadsmart.com/careers/)
- **Work model**: Hybrid/remote‑first; headquarters in Chicago (West Jackson) with additional offices in Latin America. Most roles open to remote within the US and select countries (Brazil, Philippines, etc.). [jobs.lever.co/loadsmart](https://jobs.lever.co/loadsmart/)
- **Employee ratings**: 3.7/5 on LinkedIn (322 reviews) – Work‑Life 4.0, Compensation 4.0, Culture 3.6, Career 3.5. [linkedin.com/company/loadsmart](https://linkedin.com/company/loadsmart)
- **Growth opportunities**: Rapidly growing (10%+ YoY headcount), recent job posts include senior engineering, AI automation, sales, and director‑level roles.
- **Total rewards**: Formal “Total Rewards” program – details not fully listed but implies competitive compensation and benefits. [loadsmart.com/careers](https://loadsmart.com/careers/)

## Sources
1. [loadsmart.com/about](https://loadsmart.com/about/)
2. [loadsmart.com/careers](https://loadsmart.com/careers/)
3. [jobs.lever.co/loadsmart](https://jobs.lever.co/loadsmart/)
4. [linkedin.com/company/loadsmart](https://linkedin.com/company/loadsmart)
5. [builtin.com/company/loadsmart](https://builtin.com/company/loadsmart)

## Other roles at Loadsmart

- [Sales Development Representative - Mexico City](https://feeny.ai/job/sales-development-representative-mexico-city-loadsmart-mexico-city-qf29qbpx4qc3) — Mexico City, Mexico
- [Enterprise Sales Development Representative](https://feeny.ai/job/enterprise-sales-development-representative-loadsmart-chicago-f0n0fkcv1fxa) — Chicago, IL
- [Senior QA Engineer (Remote-Brazil)](https://feeny.ai/job/senior-qa-engineer-remote-brazil-loadsmart-sao-paulo-5r7c9264p8rz) — São Paulo, Brazil
- [Associate Pricing Analyst (Remote Brazil)](https://feeny.ai/job/associate-pricing-analyst-remote-brazil-loadsmart-sao-paulo-ajrpymcs7nat) — São Paulo, Brazil
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-loadsmart-chicago-b0cbc465zwcv) — Chicago, IL
- [Senior Paid Media Manager (Enterprise B2B)](https://feeny.ai/job/senior-paid-media-manager-enterprise-b2b-loadsmart-chicago-jnfbr85fvf9y) — Chicago, IL
- [Analytics Engineer (Remote - Brazil)](https://feeny.ai/job/analytics-engineer-remote-brazil-loadsmart-florianopolis-cbfcjp0zn9fm) — Florianópolis, Brazil
- [Sales Development Representative- ShipperGuide TMS](https://feeny.ai/job/sales-development-representative-shipperguide-tms-loadsmart-chicago-v0nzxwgef7v0) — Chicago, IL
- [Financial Settlement Representative - LTL](https://feeny.ai/job/financial-settlement-representative-ltl-loadsmart-philippines-nmeyk1xpqxjc) — Philippines
- [Account Manager (Tech Touch/ High Volume)](https://feeny.ai/job/account-manager-tech-touch-high-volume-loadsmart-sao-paulo-dj84ttkmh933) — São Paulo, Brazil