---
title: 'Smart Vending Business Development & Operations Manager at Fictiv'
canonical: 'https://feeny.ai/job/smart-vending-business-development-operations-manager-fictiv-united-states-t51e2wae2qmp'
type: 'job'
last_seen: '2026-09-11'
---

# Smart Vending Business Development & Operations Manager at Fictiv

- **Company:** Fictiv
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/fictiv/jobs/8749192002

## Job description

## About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

## Role Summary

The Smart Vending Business Development & Operations Manager leads the U.S. commercialization and scale-up of MISUMI’s Smart Vending business. The role is responsible for validating customer demand, converting qualified opportunities into successful pilot programs, and building a scalable, low-touch operating model that supports profitable long-term growth.

Through the March 2027 Go / No-Go decision, this position serves as the primary customer-facing coordinator across Sales, Product Management, IT, Customer Service, suppliers, and external service partners, ensuring that pilot requirements, customer feedback, operational readiness, and business economics are fully validated.

Following approval to scale, the role will lead commercial expansion by converting successful pilots into additional machines, customer sites, and new accounts while continuously improving customer adoption, machine utilization, replenishment efficiency, revenue, and gross profit.

Areas of Responsibility

Drive U.S. Smart Vending commercialization by converting qualified opportunities into 3–4 successful pilot customers and validating customer demand, business requirements, and measurable success criteria.

- Lead pilot execution and operational validation, ensuring customer adoption, inventory availability, replenishment, service quality, and KPI performance meet agreed pilot objectives.
- Build a scalable U.S. operating model by establishing standardized workflows, external-partner support, ownership, escalation paths, and operational readiness for the March 2027 Go / No-Go decision.
- Own commercial performance and growth, driving toward the Year 1 target of $2.2M annualized revenue run-rate and 25–30% gross profit, while improving utilization, assortment, pricing, and replenishment economics.
- Expand successful pilots into additional machines, sites, and customers while coordinating execution across Sales, Product Management, IT, Customer Service, suppliers, and external service partners.

All employees are expected to maintain and contribute to the Quality Management System (QMS).

Desired Traits

- Bachelor’s degree preferred.
- Prior experience in sales, business development, customer support, or account management.
- Strong business communication skills, including professional email, presentations, and stakeholder coordination.
- Proven ability to build and maintain strong customer relationships
- Strong problem-solving, critical-thinking, and execution skills.
- Ability to work independently and coordinate multiple cross-functional initiatives.
- Proficiency in Microsoft Office, particularly Outlook, Excel, Word, and PowerPoint.
- Spanish-language capability is a plus but not required.

Physical Demands

- Ability to work in both office and customer-site environments, including manufacturing and industrial facilities, as required to support Smart Vending pilots and customer operations.
- Ability to attend customer meetings, pilot installations, operational reviews, trade shows, demonstrations, and other business-related activities as required.
- Ability to use standard office equipment and computer systems for extended periods as part of normal business activities.
- Ability to perform routine on-site observation and operational support related to Smart Vending pilots and deployments.
- Ability to travel within the United States as required to support customer meetings, Smart Vending pilot activities, site visits, trade shows, demonstrations, operational reviews, and business-development activities.

We’re actively seeking teammates who:

- Bring diverse perspectives and experience to our culture and company.
- Excel at being part of a strong, empathetic team.
- Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
- Have an ‘always learning’ mindset that celebrates learning, not just wins.
- Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

## About Fictiv

## Company Overview
- **One-liner**: Fictiv provides a digital operating system for custom manufacturing, connecting product creators with a global network of vetted manufacturers to source custom mechanical parts quickly and efficiently.
- **Entity Type**: Private (Series E, last funding round May 2022)
- **Headquarters**: San Francisco, California, United States, with additional offices in Guangzhou, China; Phoenix, Arizona; Pune, India; and Bengaluru, India
- **Founded**: 2013
- **Founders**: Dave Evans and Nathan Evans

## Core Business
- **Primary industry**: Custom manufacturing / Digital supply chain services
- **Target customers**: B2B, serving early-stage startups to Fortune 500 enterprises across industries such as automotive, medical devices, robotics, and consumer electronics
- **Mission / Purpose**: “To enable product creators to innovate” by building the world’s operating system for custom manufacturing – making it possible to build hardware at the speed of software.

## Products & Services
- **Digital Manufacturing Platform**: An integrated online system for quoting, design for manufacturability (DFM) feedback, order management, and real-time tracking. Supports 3D printing, CNC machining, injection molding, and urethane casting, with lead times as fast as 1–2 days.
- **Global Manufacturing Network**: A managed network of manufacturing partners across the U.S., Mexico, India, China, and Japan, offering supply chain resilience and regional sourcing flexibility.
- **Technical Program Management**: Hands-on support from Fictiv engineers and program managers to guide customers from prototype through full-scale production.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised – $200M (as of Series E in May 2022)
- **Notable Investors/Partners**: Includes Honeywell, Intel, Bill Gates (via Gates Frontier), and other institutional investors [fictiv.com](https://www.fictiv.com/about-us)
- **Growth Signals**: 
  - Over 35 million parts manufactured to date [fictiv.com](https://www.fictiv.com/)
  - Served more than 5,000 companies
  - Expanded to four global Centers of Excellence (U.S., Mexico, India, China) to reduce supply chain risk
  - Active hiring across engineering, sales, and operations (51 active jobs on Greenhouse as of mid-2026)

## Competitive Advantages
- **Digital-first OS for manufacturing**: Combines an automated quoting and DFM engine with a vetted global network, reducing the typical friction of custom part sourcing.
- **Speed and traceability**: Parts delivered in as fast as 24 hours, with full traceability and trackability at every step.
- **Global, multi-region supply chain**: Customers can choose supply regions (U.S., Mexico, India, China, Japan) to mitigate geopolitical and logistics risk.
- **Enterprise-grade quality management**: Integrated quality control and program management support, appealing to Fortune 500-level production requirements.

## Strategic Focus
- **Scaling global manufacturing hubs**: Expanding in-region Centers of Excellence to offer faster, lower-risk production close to customers.
- **AI and automation**: Using artificial intelligence to accelerate quoting, DFM feedback, and supply chain decisions (including in employment decisions for internal operations).
- **Deepening enterprise relationships**: Targeting large OEMs and regulated industries (medical, aerospace, automotive) with compliance and traceability features.
- **Platform ecosystem**: Enhancing the digital platform with new materials, finishes, and real-time analytics to further reduce time-to-market for hardware innovators.

## Why Work Here
- **Culture & values**: Emphasizes a “Service Mentality” (value #2), collaboration, diversity, and autonomy. Described as a passionate team across multiple global offices.
- **Work policy**: Remote-friendly environment with systems to keep distributed teams connected. Offices in San Francisco, Guangzhou, Phoenix, Pune, and Bengaluru.
- **Perks and benefits**:
  - Monthly virtual work stipend
  - Wellness perks
  - Paid volunteer days
  - Learning and development stipend (Udemy Business courses, continued education stipends)
  - Leadership coaching for high performers
  - Paid parental leave
  - Equity options
- **Engineering culture**: Access to modern tools (Salesforce, data engineering, integrations) and direct exposure to executive leadership; strong focus on career growth and autonomy.

## Sources
1. [Fictiv Careers Page](https://www.fictiv.com/careers)
2. [Fictiv Main Website](https://www.fictiv.com/)
3. [Fictiv About Us Page](https://www.fictiv.com/about-us)
4. [Crunchbase – Fictiv](https://www.crunchbase.com/organization/fictiv)
5. [Greenhouse Job Board – Fictiv](http://job-boards.greenhouse.io/fictiv)

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