---
title: 'SMB Account Manager at Toptal'
canonical: 'https://feeny.ai/job/smb-account-manager-toptal-canada-vk3qr18vyhj2'
type: 'job'
last_seen: '2026-10-29'
---

# SMB Account Manager at Toptal

- **Company:** Toptal
- **Location:** Canada
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-29
- **Apply:** https://jobs.lever.co/toptal/a0e02e1c-f2d0-45a3-86d7-98c256e5d78c

## Job description

## About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce. We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold. Job Summary: Our Account Managers grow and retain Toptal’s small- and medium-sized business clients. You will own a book of high-value SMB accounts, become a trusted advisor to each client, and proactively expand each relationship across Toptal’s full portfolio, including specialized talent, global hiring and payroll through HireGlobal, and our AI-driven, platform-powered, outcome-focused services offerings. This is a high-energy, consultative growth role. You will look beyond the transactional request to understand the business problem behind it, identify needs the client has not yet voiced, and build account plans that turn one successful engagement into a broader partnership. Excellence in this role means asking better questions than the clients expect, keeping every engagement healthy, and consistently turning insight into expansion revenue. You will own the full client lifecycle. You will be the primary point of contact for your accounts, guide clients through active projects, resolve issues before they stall decisions or put the relationship at risk, and know when to bring in specialists for deeper expertise. You will work closely with Talent Operations, Delivery, HireGlobal, and Toptal’s services experts to deliver an exceptional experience while driving growth. Our ideal candidate is ambitious, competitive, driven by client service, and pairs that drive with genuine curiosity about how businesses work. If you want to build real consultative selling skills in a fast-paced environment and be recognized for the growth you create, this is the team you want to be part of. This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English. Responsibilities: The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills. Own the Portfolio: You are the dedicated advisor and primary point of contact for a portfolio of SMB accounts, accountable for their retention, growth, and success. You exercise discretion and independent judgment in how you prioritize and grow each account. Discovery and Diagnosis: You run insight-driven conversations with clients to understand the business objective behind each request, assess account health, and uncover challenges Toptal can solve. You earn the right to recommend before you recommend. Account Planning: You build and execute proactive account plans that connect each client’s business goals to the right Toptal offering, with clear next steps, timing, and expansion targets. Portfolio Selling: Clients rarely arrive with their full set of needs articulated. You expand accounts across Toptal’s full portfolio, including specialized talent, HireGlobal for global hiring and payroll, and our AI-driven, platform-powered services offerings, positioning Toptal as a strategic partner rather than a single-transaction talent vendor. Qualify, Manage, and Win Expansion: You own expansion from identification through qualification, proposal, negotiation, and close across departments, projects, and offerings. You explain why the relevant offering fits and address concerns, bringing in teammates as subject-matter experts for specialized offerings and working with internal specialists and experts for solution expertise and scoping. You own the client relationship. You maintain accurate pipeline and forecast data in Salesforce (SFDC). Uncover Value Early: You monitor demand signals and platform data to offer “uncovered value,” identifying needs before the client voices them, and you use outreach and engagement campaigns, including Salesloft cadences, to educate clients on Toptal’s full breadth of services. Own the Client Experience: You own the client relationship and the client’s experience of every engagement, from kickoff onward. You stay close to active work, address concerns with a client-first mindset, and partner with Talent Operations and Delivery, who execute the work, to keep engagements on track so that retention is earned through results. First Line of Defense: You are the first to respond when a client raises an issue, resolving smaller concerns yourself and escalating to Client Experience when an issue needs more than you can solve on your own. You partner with Talent Operations, Delivery, HireGlobal, and services experts to bring the right expertise into an account at the right moment. Communicating clearly over Zoom and Slack is critical. Growth and Development: Our SMB team improves individually and as a team. You review your own calls, seek and act on feedback, and contribute what you learn back to the team. In the first week, expect to: Onboard and integrate into Toptal. Learn Toptal’s model, our team members, and our story. Meet colleagues across Customer, Talent Operations, Delivery, and HireGlobal to begin your onboarding journey. Listen to recorded client calls and identify what the Account Manager did well and what they missed. In the first month, expect to: Complete our personalized sales and vertical-specific training, demonstrating fluency in our full range of talent, HireGlobal, and services offerings, including mock calls and role-play scenarios. Begin joining client calls, learning who the business partners are on both sides of each relationship and where Toptal can help them grow. Review and prioritize your portfolio, and draft an initial account plan for each of your accounts. In the first three months, expect to: Complete all onboarding and portfolio transitions, and establish yourself as the primary point of contact for your accounts through introduction and discovery calls. Establish a working cadence with key clients and with the team members supporting those accounts, while exercising discretion and independent judgment. Run account health check-ins that surface at least one new business need beyond the client’s original request. Build a qualified expansion pipeline across your portfolio based on priority account plans with consistently high-performing call-quality metrics and accurate forecasts maintained in SFDC. In the first six months, expect to: Execute your account plans and consistently meet or exceed your defined revenue and expansion metrics, with a clear pattern of organic growth across your portfolio. Expand the scope of engagements to include new departments, projects, and offerings, including HireGlobal and services opportunities. Identify where expansion opportunities lose momentum and improve your follow-through using evidence from your own work. In the first year, expect to: Demonstrate portfolio net revenue growth through sustained retention and expansion performance, with a consistent qualified pipeline of new opportunities across your accounts. Be a trusted advisor to your clients, and a reference point for the team on maintaining forecast accuracy, account planning excellence, and on positioning the full Toptal portfolio. Mentor new team members, sharing best practices on Toptal’s model and on moving from transactional to consultative account management. Position yourself for senior-level partnership responsibilities. Qualifications and Job Requirements: Required Qualifications Bachelor’s degree is required. 3+ years of B2B account management or sales experience, with a demonstrated history of meeting or exceeding revenue-based quotas. 1+ years of experience in a software consulting or tech sales role, with proficiency navigating the software project lifecycle. Demonstrated experience growing and retaining existing client accounts, including proactively creating and closing expansion opportunities, reaching new decision makers, and connecting new business needs to additional solutions. Experience managing a portfolio of accounts in parallel and maintaining momentum while other teams complete necessary work. Ability to translate a client’s business objectives into recommendations and actionable project scopes that demonstrate Toptal’s value. Experience maintaining accurate pipeline, forecast, and account data in a CRM. Outstanding written and verbal communication skills. Ability to work and thrive in a fast-paced, rapidly growing company, managing a diverse array of clients and competing deadlines. Exceptional time management is key to success in this role.

## Preferred Qualifications

Exposure to a named sales methodology, such as MEDDPICC, Challenger, SPIN, Sandler, or similar. Experience selling more than one product or service line into the same account. Familiarity with global hiring, EOR, or payroll concepts. Fluency with modern sales tooling, including AI-assisted research, call review, and CRM workflows. Core Competencies These are what we assess for in interviews and coach against after you join. Consultative discovery. You ask open-ended questions, listen for what is not being said, and diagnose before you prescribe. You uncover the “why” behind a client’s request. Proactive ownership. You do not wait for a client to name a new opportunity or voice dissatisfaction. You analyze their trajectory, spot gaps, needs, and roadblocks before they occur, and you own the outcome, successes and failures alike. Business acumen. You can hold a credible conversation with a founder or business owner about growth, hiring, cost, and risk, and connect what you sell to what they are trying to achieve. Point of view. You bring insight to the conversation, stay current on industry trends, and are willing to respectfully reframe a client’s thinking when their stated request is not the best path to their goal. Portfolio thinking. You see beyond the single engagement and can position specialized talent, HireGlobal, and services offerings as parts of one growth plan. Account discipline. You bring consistent, disciplined account management and process adherence, including rigorous SFDC hygiene, to execute account strategies and long-term growth. Client-centricity. You are committed to the client’s success, across the talent we provide, the experience we offer, and the outcomes we deliver, and you are direct about fit when Toptal is not the right answer. Will to win. You are naturally competitive, with yourself first, and optimistic and ambitious in the face of change. You want to exceed targets, not just meet them. Learn-it-all mindset. You seek feedback, review your own calls, and share what you learn with the team. Collaborative and grounded. Nothing we do is done in isolation. You work as a team within Toptal and within client accounts, and you don’t take yourself too seriously. We are a high-performance team that values authenticity and wit.

## About Toptal

## Company Overview
- **One-liner**: Toptal is an exclusive network of the top 3% of freelance software developers, designers, marketing experts, finance experts, product managers, and project managers, connecting them with top organizations for critical projects.
- **Entity Type**: Private (bootstrapped, revenue-generating)
- **Headquarters**: London, United Kingdom (with offices in Wilmington, DE, USA and San Francisco, CA, USA)
- **Founded**: 2010
- **Founders**: Taso Du Val, Breanden Beneschott

## Core Business
- **Primary Industry**: Talent marketplace / Professional services (technology, design, marketing, management consulting, finance)
- **Target Customers**: B2B – enterprises, mid-market companies, and startups seeking on-demand, vetted freelance talent for high-impact projects
- **Mission Statement**: “To be the greatest talent company in the world” – focused on innovation, quality, and global reach

## Products & Services
- **Toptal Talent Network**: On-demand access to pre-vetted freelancers across software development, design, marketing, finance, management consulting, project management, and sales. Engagements range from hourly to full-time.
- **Toptal Marketing** (acquired Growth Collective): On-demand marketing experts for growth, demand generation, and strategy.
- **Toptal Management Consulting** (acquired QO Collective): Highly vetted consultants from top business schools and consultancies.
- **Toptal Finance & Operations** (acquired Graphite): Independent consultants in finance, accounting, corporate strategy, and marketing.
- **Toptal IT Talent** (acquired Adeva): Global network of IT developers, architects, and technology consultants.
- **TechResume**: Premium resume and LinkedIn profile optimization service for tech professionals.
- **HireGlobal**: Global hiring, payroll, and compliance solution built on Toptal’s global payroll infrastructure.

## Market Standing
- **Valuation**: Not publicly disclosed (privately held)
- **Key Metric**: Annual revenue of $400M (as of latest reports); over $5 billion in total payments to freelancers; 70,000+ contracts signed
- **Notable Investors/Partners**: Bootstrapped – no external funding rounds disclosed. Key acquisitions include QO Collective, Adeva, Graphite, and Growth Collective.
- **Growth Signals**: Headcount of 4,318 employees (+9.1% YoY); distributed across 118 countries; recent expansion into AI services (CEO, AI Services role; AI Researcher role); continuous launches of new solutions (TechResume, HireGlobal)

## Competitive Advantages
- **Exclusive Vetting**: Only 3% of applicants pass the rigorous screening process, resulting in a 98% trial-to-hire success rate.
- **Speed & Flexibility**: Ability to match talent in under 24 hours and hire in under 48 hours; flexible engagements with no long-term commitments.
- **Global Scale**: Largest fully-remote workforce with talent in 70+ countries and clients worldwide; deep expertise across hundreds of technologies and industries.
- **Built-in Trust**: Over $5 billion in payments processed and decades of operational experience managing global compliance and payroll.

## Strategic Focus
- **Platform Expansion**: Growing beyond software development into marketing, management consulting, finance, and sales through both organic launches and strategic acquisitions.
- **AI & Emerging Tech**: Investing in AI research and leadership roles to prepare the network for next-generation business challenges.
- **Global Infrastructure**: Scaling HireGlobal and other compliance/payroll services to become the go-to solution for companies building distributed teams.
- **Brand & Talent Acquisition**: Enhancing employer brand to attract top core team members and maintain a high-quality freelance network.

## Why Work Here
- **Fully Remote**: Work from anywhere with just a laptop and internet; Toptal is the world’s largest fully-remote workforce.
- **Culture of High Performance**: Embraces “hyper-innovation and hyper-growth” – results-oriented, not hours-focused; expects extreme ownership and quality.
- **Flexible Time Off**: Unplug when needed, plus a paid sabbatical after five years.
- **Global Community**: Hundreds of sponsored conferences, coworking days, and networking events annually.
- **Engineering/Innovation Focus**: Roles include AI Researcher, Senior Frontend Engineer, Senior Backend Engineer, Tech Lead – strong emphasis on pushing technical boundaries.
- **Employer Rating**: 3.7/5.0 on LinkedIn (1,356 reviews) with highlights on work-life balance (3.9) and compensation (3.4); culture described as demanding but rewarding for those seeking impact.

## Sources
1. [toptal.com/careers](https://www.toptal.com/careers)
2. [toptal.com](https://www.toptal.com/)
3. [toptal.com/about](https://www.toptal.com/about)
4. [linkedin.com/company/toptal](https://www.linkedin.com/company/toptal)
5. [toptal.com/culture](https://www.toptal.com/culture)

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