---
title: 'SMB Onboarding Manager at Connecteam'
canonical: 'https://feeny.ai/job/smb-onboarding-manager-connecteam-london-whdrp9ttxfgv'
type: 'job'
last_seen: '2026-10-14'
---

# SMB Onboarding Manager at Connecteam

- **Company:** Connecteam
- **Location:** London, United Kingdom
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-14
- **Apply:** https://connecteam.com/careers/6222632004?gh_jid=6222632004

## Job description

Who Connecteam is:

Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees.

Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business.

What is the Customer Success Manager role at Connecteam?

As Connecteam’s SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product - onboarding. You’ll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam’s solution, driving measurable value and setting the foundation for long-term success.

## Your main responsibilities will include

- Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation
- Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs, both remotely and on-site visits.
- Guiding customers to quick wins that showcase the platform’s value and increase adoption
- Ensuring customers establish strong usage habits that drive retention and satisfaction
- Identifying at-risk clients early and creating proactive strategies to mitigate churn
- Becoming the customer advocate within Connecteam, collaborating with Product, Development, and Customer Success teams to ensure customer needs are heard
- Continuously optimizing the onboarding process to improve efficiency, scalability, and customer experience
- Taking an active role in growing Connecteam’s UK market by bringing a big-picture & builder mindset, identifying opportunities, sharing market insights, and helping shape new ideas and initiatives as the UK market continues to scale
- Work days are Monday to Friday, during standard business hours.

Which qualifications you’ll need:

- 2+ years of experience in the startup environment in SaaS onboarding, implementation, or customer-facing roles - MUST
- Experience working with SMB clients, specifically in the UK market
- Strong presentation and training skills (remote and in-person)
- Tech-savvy with the ability to quickly learn and explain software solutions
- High level of organization and ability to manage multiple onboarding projects simultaneously
- A team player who thrives in a dynamic, fast-paced startup environment
- Positive attitude, empathy, and high energy!

What We Offer:

At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth.

If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations.

Join us in our journey to empower clients and deliver exceptional value. Apply now!

Joining Connecteam Is The Smart Move:

- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.

Together we will shape the future of work!

[Our privacy policy](https://drive.google.com/file/d/1JivAppdCXE5QjtK_uWM9ue2834blvyfC/view?usp=sharing)

## About Connecteam

## Company Overview
- **One-liner**: Connecteam is an all-in-one employee management platform designed specifically for managing deskless and frontline workforces.
- **Entity Type**: Private (Series-stage undisclosed; $165.5M+ total funding)
- **Headquarters**: New York, New York, United States (with a major R&D hub in Tel Aviv, Israel)
- **Founded**: 2014
- **Founders**: Amir Nehemia (Co-Founder & CEO)

## Core Business
- **Primary industry/industries**: Employee Management Software, Human Resources Technology, Operations Management, Deskless Workforce Technology
- **Target customers**: B2B, SMB to Enterprise, with a focus on industries with deskless workers (construction, healthcare, retail, transportation, hospitality, field services)
- **Mission or purpose statement**: To provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their frontline workforce, simplifying everyday work and keeping operations running smoothly—wherever work happens.

## Products & Services
- **Employee Scheduling**: Automated shift scheduling, drag-and-drop calendar, availability management, and shift swapping to prevent under/over-staffing.
- **Time Tracking**: Auto-record precise work hours, GPS location tracking, timesheet approvals, and payroll-ready data export.
- **Internal Communication**: Instant messaging, company-wide announcements, team feeds, and a searchable employee directory.
- **Daily Operations**: Digital forms, checklists, task management, and workflows for quality assurance and real-time visibility.
- **Training & Knowledge**: Bite-sized courses, quizzes, training content creation, and a centralized knowledge base for compliance and skill development.
- **HR & People Management**: Hiring and onboarding tools, document management, employee engagement surveys, recognition features, and HR record-keeping.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: **$44.0M** estimated annual revenue (2026 data); **$165.5M+** total funding raised.
- **Notable Investors/Partners**: Backed by **Insights Partners**, **Stripes**, and **Tiger Global**. Also received non-equity assistance from **Google for Startups**.
- **Growth Signals**:
    - **441 employees** (per LinkedIn, 2026), representing **+44.2% year-over-year headcount growth**.
    - Trusted by **80,000+ businesses** and **1.2M+ managers and employees** worldwide.
    - Active job postings have grown **+78.6% year-over-year** (150+ open positions).
    - 4.8 stars on the App Store (41K+ reviews) and 4.7 stars (1.5K+ reviews) on other platforms.
    - Operates in **16 countries** including Israel, Australia, UK, Philippines, and Colombia.

## Competitive Advantages
- **All-in-One Platform**: Replaces 5-7 separate tools (scheduling, time tracking, communication, training, HR, tasks) with a single, integrated app, reducing software costs and complexity.
- **Deskless-First Design**: Purpose-built for the ~3 billion global deskless workers, not a repurposed office productivity tool, leading to higher adoption and ease of use.
- **Strong Free Tier**: Offers a generous free plan for up to 10 users with full premium features, creating a powerful bottom-up adoption funnel for small businesses.
- **High Customer Satisfaction**: 24/7 live support with sub-5-minute response times, expert setup assistance, and consistently high app store ratings.
- **AI-Powered Features**: Integrates AI to automate workflows, reduce busywork, and boost productivity across the platform.

## Strategic Focus
- **Global Expansion**: Rapidly expanding into new markets, with active hiring in the US, UK, Israel, and Australia.
- **Enterprise Penetration**: Growing its Mid-Market and Enterprise customer base, with dedicated roles for onboarding, success, and account management at larger scales.
- **Product Depth**: Continuing to deepen its AI capabilities and adding more sophisticated features for operations, HR, and compliance to serve larger, more regulated industries.
- **Industry Specialization**: Deepening its vertical-specific solutions for construction, healthcare, retail, and transportation to capture more market share in these high-need segments.

## Why Work Here
- **High-Growth Environment**: A rapidly scaling company with strong financial backing, offering significant career growth opportunities and impact.
- **Global & Diverse Team**: 441 employees across 16 countries, with a strong presence in Tel Aviv (R&D) and New York (HQ). The team includes talent from top Israeli tech units (Unit 8200, Ofek 324) and companies like monday.com, Wix, and Fiverr.
- **Culture & Perks**: Rated **4.2/5.0** on employer review sites, with strong scores for Culture (4.2) and Career (4.1). Employees describe a fast-paced, mission-driven environment.
- **Work Policy**: Appears to be primarily **in-office** at the Tel Aviv and New York hubs, with some remote/hybrid roles available depending on the position and location.
- **Engineering & Product Focus**: Strong emphasis on R&D with roles for AI Developers, Back End Tech Leads, Mobile Infrastructure Team Leads, and Senior Full Stack Engineers. The product team is deeply involved in shaping the future of frontline work.

## Sources
1. [Connecteam About Page](https://connecteam.com/about/)
2. [Connecteam Careers Page](https://connecteam.com/careers/)
3. [Connecteam Product Page](https://connecteam.com/)
4. [Built In Connecteam Profile](https://builtin.com/company/connecteam)
5. [LinkedIn Connecteam Company Page](https://www.linkedin.com/company/connecteam)

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