--- title: 'SME Engineer IT at Mindtickle' canonical: 'https://feeny.ai/job/sme-engineer-it-mindtickle-pune-6cgxqgsvshfn' type: 'job' last_seen: '2026-09-10' --- # SME Engineer IT at Mindtickle - **Company:** Mindtickle - **Location:** Pune, India - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-07-17 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.lever.co/mindtickle/3ce036e8-d4f9-4086-bec4-186676ea109e ## Job description ## Who we are Mindtickle is the leading AI-powered revenue enablement platform, helping sales teams learn faster, practice smarter, and perform at their best. We bring together onboarding, training, coaching, content, digital sales rooms, conversation intelligence, and AI role-plays into one platform so revenue teams have everything they need to build winning sellers. Global companies, like Fortune 500 organizations, trust Mindtickle to support their revenue teams. Customers and industry analysts have also recognized us. G2 has ranked us the #1 Sales Training & Onboarding platform for 28 consecutive quarters, and Forrester has recognized Mindtickle as a Leader in revenue enablement. Mindtickle was also recognized as AI-Based Sales Solution of the Year by the 2025 AI Breakthrough Awards and has received Stevie Awards for Technology Innovation and Customer Support Excellence. At Mindtickle, we're helping companies create high-performing revenue teams, and we're looking for people who want to help shape what's next. Job Snapshot We're looking for an experienced SME IT Engineer to join our growing infrastructure team in Pune. In this role, you will serve as the Subject Matter Expert and ultimate technical escalation point for our global endpoint environments and identity platforms. You will design, secure, and optimize our workplace tech stack, ensuring a highly resilient, modern, and automated internal IT ecosystem for all Mindtickle employees worldwide. What's in it for you? - Act as the premier Subject Matter Expert (SME) for internal infrastructure, handling advanced L3 escalations and complex system architectural challenges. - Architect, tune, and administer our core collaboration suites, including global configurations within Google Workspace and Microsoft 365. - Own and scale our endpoint device management frameworks, serving as the technical authority for Jamf Pro (macOS) and Microsoft Intune (Windows). - Design and deploy complex, automated identity provisioning and access governance integrations using enterprise tools like Okta and Entra ID. - Lead user lifecycle automation strategies, systematically engineering frictionless and compliant onboarding, offboarding, and role-change frameworks. - Partner closely with Information Security teams to enforce endpoint compliance, threat isolation, conditional access policies, and data classification. - Author comprehensive technical runbooks, SOPs, and knowledge base frameworks to mentor and upskill junior helpdesk engineers. - Drive continuous process improvements and infrastructure automation using scripting languages (PowerShell, Bash) and cloud platforms. We’d love to hear from you, if you have: - Education: Bachelor’s degree in Computer Science, Information Technology, Business, or a related technical discipline. - Experience: 4 to 8 years of progressive, deep technical experience in IT infrastructure, system engineering, and workplace operations. - SME MDM Capability: Subject Matter Expertise in Jamf Pro, Apple Business Manager (ABM), and corporate device enrollment profiles. Having active Jamf certifications (200, 300, or higher) is highly preferred. - Productivity Suites: Master-level administrative knowledge of corporate Google Workspace (G-Suite) and Microsoft 365 ecosystems. - Identity & Access Management: Deep technical understanding of IDaaS networks, single sign-on (SSO) integrations, SAML/OIDC protocols, and lifecycle provisioning via Okta or Azure AD. - OS & Scripting: Exceptional troubleshooting skills for modern macOS and Windows operating systems, paired with the ability to write scripts (Bash, PowerShell) to automate administrative toil. - Mindset: A proactive, consultative problem-solving attitude with the executive presence to mentor junior peers and explain intricate systems to non-technical stakeholders. Our Culture & Values We hire builders, people who move fast, learn from failure, and use AI as a default part of how they work. Our values- Delight Your Customers, Act as a Founder, and Better Together- aren't wall decor. They're how we make decisions here. Growth at Mindtickle looks like owning more, not just doing more. Your scope will outgrow your job title if you want it to. You'll work alongside people who've scaled revenue tech globally, get direct feedback from leaders invested in your development, and take on challenges before you feel ready because that's how the best growth happens. Our team spans 5+ countries, backgrounds, and perspectives. We believe the best products are built by people who bring different ways of seeing the same problem - and everyone has a seat at that table. We hire for potential. Apply even if your experience doesn't match every requirement; your skills, perspective, and drive matter here. At Mindtickle, you can be yourself, build your career, and do the best work of your life alongside people who genuinely want to see you succeed. We believe the best products are built by teams with different backgrounds, experiences, and ways of seeing the world. We welcome every unique identity, and we mean that. Mindtickle is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work: In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire. ## About Mindtickle ## Company Overview - **One-liner**: Mindtickle provides an AI-powered revenue enablement platform that helps customer-facing teams improve performance through training, content management, and deal guidance. - **Entity Type**: Private (Series E) - **Headquarters**: San Francisco, California, United States - **Founded**: 2012 - **Founders**: Krishna Depura, Deepak Diwakar, Nishant Mungali ## Core Business - Primary industry/industries: Sales Enablement, Revenue Enablement, SaaS - Target customers: B2B, Enterprise sales teams, customer success, and revenue organizations - Mission or purpose statement: "We thrive on creating impact for our customers. Our people matter most." The company focuses on helping revenue organizations create a continuous state of excellence. ## Products & Services - **ElevateOS™**: The first agentic operating system for revenue enablement, using agentic AI to coach, guide, and act on every deal. Powered by a decade of rep behavior data. - **AI Copilot**: Provides real-time deal guidance and coaching to sales reps during customer interactions. - **AI Role Play Simulator**: Enables reps to practice sales conversations with AI-powered simulations. - **Sales Training & Coaching**: Personalized onboarding, everboarding, and ongoing upskilling programs for revenue teams. - **Sales Content Management**: Centralized platform to surface the right content for every deal and ensure reps remain on-brand and on-message. - **Digital Sales Rooms**: Helps accelerate deal cycles with tailored buying experiences for prospects. - **Conversation Intelligence**: Analyzes sales calls and meetings to provide performance insights. - **Analytics & Performance Insights**: AI-powered analytics to track rep performance, identify gaps, and optimize enablement programs. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (last funding round was a $100M Series E in 2021) - **Key Metric**: Total funding of **$281.3M** across 7 rounds; estimated annual revenue of **$40M**. - **Notable Investors/Partners**: SoftBank Vision Fund (lead investor in Series D and E), Canaan Partners (Series B lead), and other undisclosed investors. Customers include Cisco, Splunk, Henkel, Juniper Networks, and Janssen. - **Growth Signals**: Over 692 employees globally (~513 reported on LinkedIn with a slight headcount reduction of -1.9% YoY); 202,841 LinkedIn followers (+20.1% yearly growth); offices in San Francisco (HQ), Pune, and Bengaluru, India. ## Competitive Advantages - **Agentic AI Focus**: The introduction of ElevateOS, built on a decade of rep behavior data, creates a proprietary data moat and advanced AI capabilities that competitors would struggle to replicate. - **Unified Platform**: Combines training, coaching, content management, and deal execution in a single platform, breaking down silos between learning and engagement. - **Proven Enterprise Adoption**: Trusted by major global brands like Cisco, Splunk, and Juniper Networks, demonstrating strong product-market fit in the enterprise segment. - **Data-Driven Readiness**: Uses behavioral data and benchmarks to personalize training and improve rep performance at scale. ## Strategic Focus - **AI-First Transformation**: Deep investment in agentic AI (ElevateOS) to automate coaching, guidance, and deal execution. - **Revenue Enablement Expansion**: Moving beyond traditional sales enablement to encompass all customer-facing teams (customer success, support). - **Global Scale**: Maintaining a distributed workforce across 9 countries (India, US, UK, Canada, Costa Rica) with a hybrid work model. - **Content and Partnership Growth**: Expanding pre-built content and partner integrations to accelerate customer time-to-value. ## Why Work Here - **Culture & Impact**: The company emphasizes that "people matter most" and is focused on creating a best-in-class team to build best-in-class products. - **Remote/Hybrid Policy**: Offers a remote work program; roles in Pune, India are hybrid or on-site. San Francisco HQ is OnSite. - **Benefits**: Generous parental leave, 401(K), healthcare benefits, and family/childcare benefits. - **Engineering & Product Culture**: Opportunity to work on cutting-edge AI applied to revenue enablement; roles include Group Product Manager, UX Research Manager, and Senior Solutions Architect. - **Global Team**: Work with a diverse, international team spanning 9 countries with a strong presence in both the US and India. ## Sources 1. [mindtickle.com](https://www.mindtickle.com/) 2. [mindtickle.com - About Us](https://www.mindtickle.com/about-us/) 3. [LinkedIn - Mindtickle](https://linkedin.com/company/mindtickle) 4. [Built In - Mindtickle Careers](https://builtin.com/company/mindtickle) 5. 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