--- title: 'SMS Specialist at OneSignal' canonical: 'https://feeny.ai/job/sms-specialist-onesignal-united-states-xmfpwd1a8j04' type: 'job' last_seen: '2026-09-09' --- # SMS Specialist at OneSignal - **Company:** OneSignal - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-25 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.gem.com/onesignal/am9icG9zdDrsi7X7xhULLb5NheGI4g_A ## Job description About The Team: OneSignal is hiring an SMS Specialist to own the carrier and provider operations behind our SMS business. As the SMS Specialist, you'll run 10DLC registration, RCS agent applications, and the day-to-day relationship with Twilio, Infobip, and potential future vendors to get our customers live and keep them compliant. You will take a detail-first, operational approach to moving submissions through approval queues that don't move on their own. The SMS Specialist role is a perfect role for someone who is relentlessly organized, enjoys owning a process end to end, and takes satisfaction in unblocking other people. This role requires availability during Central or Eastern Time business hours. What You’ll Do: - Submit and track 10DLC brand and campaign registrations end to end, including the vetting, rejection, and resubmission loop - Own day-to-day operational communication with third party providers, driving provider tickets to closure rather than letting them sit - Prepare and submit RCS agent applications and manage the approval pipeline through to a decision - Track provisioning requests including numbers, short codes, sender IDs, and toll-free verification - Work cross-functionally with Customer Success, Support, Product, and Sales to make registration status visible without them having to ask - Maintain runbooks and reporting on registration volume, approval times, and rejection reasons as carrier and provider requirements change Skills and experience: - 1+ years in a telecom, messaging, trust and safety, or technical operations role - Direct experience with 10DLC registration, or comparable regulated submission and approval work - Strong organizational skills, with the persistence to move an approval through a slow queue - Clear written communication, with the ability to give another team a precise status the first time they ask - Ability to balance and prioritize multiple submissions and escalations at once - Not required but preferred experience with the Twilio or Infobip consoles, the WhatsApp Business Platform, or RCS - Understanding of SMS deliverability and carrier compliance concepts The New York and California base salary for this full time position is between $66,000 - $80,000. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits. ## About OneSignal ## Company Overview - **One-liner**: OneSignal is a customer engagement platform that enables businesses to send personalized, omnichannel messages (push, email, SMS/RCS, in-app) to drive activation, retention, and revenue. - **Entity Type**: Private (Series C) - **Headquarters**: San Mateo, California, USA (with offices in New York, London, and a shared workspace in Singapore) - **Founded**: 2011 - **Founders**: George Deglin (Co-Founder & CEO) and Long Vo (Co-Founder & COO) ## Core Business - **Primary industry**: Customer engagement / Marketing technology (MarTech) - **Target customers**: B2B – from SMBs to large enterprises; over 1 million businesses use the platform - **Mission**: “Democratize customer engagement for all businesses around the world” ## Products & Services - **OneSignal Platform**: Unified omnichannel orchestration hub for mobile push, web push, email, SMS/RCS, in-app messaging, and Live Activities. Includes segmentation, real-time behavioral triggers, journey automation, and analytics. - **OneSignal AI**: In-product AI agent that generates message copy, designs emails, analyzes performance, and recommends next steps; can create and analyze multi-step Journeys. - **SDKs & APIs**: Fast integration with Android, iOS, Flutter, React Native, Expo, Unity, and more. Connects to analytics, CDP, warehouse, and CRM tools. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total funding of $84.2M over 7 rounds (latest Series C in February 2023) - **Notable Investors/Partners**: SignalFire, Y Combinator, HubSpot; 14 institutional investors and 1 angel investor - **Growth Signals**: - Serves over 1 million businesses and sends 12 billion messages daily - Headcount of 171 as of June 2026 (Tracxn) - Recognitions: Great Place to Work® Certified, Fortune 100 Best Companies to Work For®, Deloitte Technology Fast 500™, G2 Leader 2026 - Compliance: SOC 2 Type 2, ISO 27001, GDPR ## Competitive Advantages - **Omnichannel orchestration** from a single dashboard with consistent brand voice - **Fast integration** (SDKs and APIs ready in hours) and AI-powered automation - **Enterprise-grade security and compliance** (SOC 2, ISO 27001, GDPR, regional data residency) - **Scalable architecture** handling billions of messages daily for businesses of all sizes - **Strong developer community** and extensive integration ecosystem ## Strategic Focus - **Democratizing customer engagement** by making enterprise-grade tools accessible to all businesses - **AI-first innovation** (OneSignal AI) to reduce manual work and improve campaign performance - **Expanding omnichannel reach** (e.g., RCS, Live Activities) and deepening integrations with analytics/CDP/CRM platforms - **Maintaining a remote-first, flexible work culture** while growing globally ## Why Work Here - **Work flexibility**: Fully remote and hybrid options; no-meeting Wednesdays for deep focus; results-oriented culture - **Perks**: Home office and wellness stipend, learning & development stipend - **Culture**: Values include customer-first, ownership, transparency, collaboration with empathy, and continuous learning - **Diversity & Inclusion**: Committed to creating an inclusive environment where employees bring their authentic selves - **Awards**: Great Place to Work® Certified, Fortune 100 Best Companies to Work For® - **Locations**: San Mateo (HQ), New York, London, and Singapore (shared workspace) ## Sources 1. [onesignal.com/careers](https://onesignal.com/careers) 2. [onesignal.com](https://onesignal.com/) 3. [onesignal.com/about](https://onesignal.com/about) 4. [ycombinator.com/companies/onesignal](https://www.ycombinator.com/companies/onesignal) 5. [tracxn.com/d/companies/onesignal](https://tracxn.com/d/companies/onesignal/__m5ycJzS7z96DPQZYdUsN2ifGGab0KTqN-m99zO8jMKA) ## Other roles at OneSignal - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-onesignal-united-states-pdm2ca9wn6c5) — United States - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-onesignal-united-states-jn0fsaecwxk0) — United States - [Event Marketing Manager](https://feeny.ai/job/event-marketing-manager-onesignal-united-states-p55zkpy4315p) — United States - [Account Executive, Mid-Market](https://feeny.ai/job/account-executive-mid-market-onesignal-san-mateo-xgmns4mcbm9s) — San Mateo, CA - [Senior or Staff Software Engineer, SRE/ Platform Team](https://feeny.ai/job/senior-or-staff-software-engineer-sre-platform-team-onesignal-united-kingdom-y4zbvfjk40ab) — United Kingdom - [Account Manager, Mid-Market](https://feeny.ai/job/account-manager-mid-market-onesignal-san-mateo-py247f2snhhe) — San Mateo, CA - [Senior Product Marketing Manager](https://feeny.ai/job/senior-product-marketing-manager-onesignal-united-states-qsmzv4szt53s) — United States