---
title: 'SOC Support Specialist- Eastern Time Zone at Huntress'
canonical: 'https://feeny.ai/job/soc-support-specialist-eastern-time-zone-huntress-united-states-of-s6s33nwb62yp'
type: 'job'
last_seen: '2026-09-15'
---

# SOC Support Specialist- Eastern Time Zone at Huntress

- **Company:** Huntress
- **Location:** United States of, United States
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/huntress/jobs/7989169003

## Job description

Reports to: SOC Support Manager

Location: Remote US

Compensation Range: $50,000 to $65,000 base, plus bonus and equity; This role may be eligible for on-call/call-in pay in addition to base pay

*This role requires being located in the Eastern Time Zone.*

What We Do:

Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access.

Today’s cyber-attacks aren’t limited to large organizations with the security tools that can ward off threats. Hackers don't discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy.

Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products, including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training.

Join the hunt and help us stop hackers in their tracks!

## Role overview

This is an entry-level partner-facing role on the SOC Support team. You will help partners understand and respond to security incidents while coordinating with Huntress Security Operations, Product Support, Engineering, Detection Engineering, Sales/CAM, and other internal teams.

You will manage work across a global support queue and provide clear, calm communication through email, chat, and outbound phone calls. The role combines customer support, basic cybersecurity troubleshooting, structured escalation, incident communication, and disciplined follow-through. You will receive structured training and build independence progressively through shadowing, reverse shadowing, coached queue work, and increasingly independent partner interactions.

## What you’ll do

- Triage and manage work in the global SOC Support queue, balancing new requests, active incident work, follow-ups, research, and longer-running investigations.
- Provide clear, timely, and empathetic partner support through email, chat,and outbound phone calls for incident reports, escalations, SIEM-related questions, product behavior, and security concerns.
- Conduct or support outbound partner outreach for urgent or complex situations, including preparing from the incident context, confirming the partner-facing ask, communicating remediation guidance, documenting the conversation, and tracking next steps.
- Translate SOC findings, incident reports, log data, detections, and product behavior into practical guidance that partners can understand and act on.
- Lead or support partner calls for high-severity or complex incidents; keep the conversation organized, capture timelines and decisions, communicate priorities, and confirm owners and next steps.
- Provide scheduled live-time coverage for phone and/or chat, actively monitoring the assigned channel and maintaining reliable availability during the scheduled block.
- Investigate and troubleshoot partner questions within the scope of SOC Support, using approved resources, macros, knowledge-base content, and internal guidance.
- Recognize when an issue requires deeper investigation or another team’s ownership. Gather the required context, use the appropriate escalation workflow, route the issue to the correct team, set expectations with the partner, and follow up until the request is resolved or clearly handed off.
- Collaborate with Security Operations/Tactical Response, Detection Engineering, Product Support, Engineering, Product teams, Sales/CAMs, and Support Leadership to clarify detection coverage, data gaps, product behavior, partner needs, and next steps.
- Maintain accurate ticket records, investigation notes, timelines, internal conversations, partner updates, action items, and cross-shift handoffs so work can continue without loss of context.
- Resolve tickets when the work is complete and leave clear ownership and next steps when it is not; do not allow open work to stall without a documented reason and partner update.
- Identify recurring ticket patterns and knowledge gaps, and contribute improvements to knowledge-base articles, macros, troubleshooting pathways, escalation guides, and internal runbooks.
- Participate in scheduled weekend or on-call/call-in coverage when assigned, in accordance with team policy.

## What you bring to the team

- Foundational understanding of cybersecurity concepts, with interest in endpoint security, identity compromise, phishing, incident response, and security monitoring.
- Strong written and verbal communication skills, including the ability to explain technical information to partners with different levels of security experience.
- The ability to remain calm, empathetic, organized, and solution-focused when supporting a partner through an active incident or a high-friction situation.
- Sound judgment about urgency, priorities, ownership, and when to ask for help or escalate.
- The ability to follow a documented process while still asking questions, challenging assumptions, and investigating when a ticket does not look right.
- Comfort managing competing priorities in a dynamic queue and maintaining reliable participation in scheduled live coverage.
- A collaborative approach to working in public internal channels and with teammates across regions and functions.
- Self-awareness, resourcefulness, and the ability to work independently in a remote environment while actively seeking guidance when needed.
- A learning mindset and willingness to build proficiency in Huntress products, Zendesk workflows, incident reports, escalation procedures, and partner communication.
- Availability for occasional scheduled weekend or on-call/call-in coverage, subject to the team’s operating model and applicable policy.

Would be a plus

- MSP, help desk, technical support, or customer support experience serving multiple customers.
- Microsoft 365 or Entra experience, especially identity, mailbox behavior, inbox rules, and phishing scenarios.
- Basic SIEM and log-analysis experience, including event codes, search queries, and correlation across data sources.
- Basic networking knowledge related to VPNs, IP addresses, host connectivity, and geographic or usage anomalies.
- Experience communicating during an incident, coordinating multiple stakeholders, or documenting technical investigations.

What We Offer:

- 100% remote work environment - since our founding in 2015
- Generous paid time off policy, including vacation, sick time, and paid holidays
- 12 weeks of paid parental leave
- Highly competitive and comprehensive medical, dental, and vision benefits plans
- 401(k) with a 5% contribution regardless of employee contribution
- Life and Disability insurance plans
- Stock options for all full-time employees
- One-time $500 reimbursement for building/upgrading home office
- Annual allowance for education and professional development assistance
- $75 USD/month digital reimbursement
- Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit small businesses.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response.

If you have questions about your personal data privacy at Huntress, please visit our[privacy page](https://support.huntress.io/hc/en-us/articles/14695525600915-Candidate-Privacy-Notice).

## #BI-REMOTE

## About Huntress

## Company Overview
- **One-liner**: Huntress provides a fully managed cybersecurity platform that protects small and medium-sized businesses from hackers via threat detection, endpoint security, and identity protection.
- **Entity Type**: Private (Series D)
- **Headquarters**: Fulton, Maryland, USA (fully remote company)
- **Founded**: 2015
- **Founders**: Kyle Hanslovan, John Ferrell, and Chris Bisnett (former NSA cyber operators)

## Core Business
- **Primary industry**: Cybersecurity (Managed Detection and Response, Endpoint Security, Identity Threat Detection)
- **Target customers**: B2B — primarily small and medium businesses (SMBs) and the managed service providers (MSPs) that support them. Also serves mid-market enterprises.
- **Mission**: To break down the barriers to enterprise-level security and empower the businesses that the big names overlook.

## Products & Services
- **Huntress Managed EDR**: Endpoint detection and response that monitors, hunts, and responds to threats across endpoints.
- **Huntress Managed ITDR** (Identity Threat Detection and Response): Monitors and protects Microsoft 365 identities and environments from account takeover and identity-based attacks.
- **Huntress Managed SIEM**: A fully managed security information and event management service that ingests and correlates log data for threat detection.
- **Huntress Security Awareness Training**: Phishing simulations and security training to reduce human risk.
- **Huntress Security Platform**: The unified platform that integrates all of the above, providing a single pane of glass for partners.

## Market Standing
- **Valuation**: Not publicly disclosed (latest round was $150M Series D in 2024).
- **Key Metric**: $100M+ ARR (achieved in 2024).
- **Total Funding**: Over $228M (Series A: $18M in 2022, Series C: $60M in 2023, Series D: $150M in 2024).
- **Notable Investors/Partners**: Not named directly in available data, but notable partnerships include Microsoft (Verified SMB Solution), Forte Racing, and the CISA Joint Cyber Defense Collaborative (JCDC).
- **Growth Signals**: 
  - Protects 4M+ endpoints and 8M+ identities worldwide.
  - Named to Inc. 5000 Fastest Growing Private Companies list.
  - Won Inc. Best Places to Work award (2024).
  - Named to Forbes America’s Best Startup Employers list (2025).
  - Achieved CMMC compliance and authorized as a CVE Numbering Authority.
  - Included in Verizon 2025 DBIR Report.
  - 630 total employees and growing.

## Competitive Advantages
- **One Team advantage**: Technology and SOC (Security Operations Center) are inseparable — the platform is built for and operated by the same team, ensuring detection and response are tightly coupled.
- **Founding team pedigree**: Founded by former NSA cyber operators, giving deep domain expertise in adversary tactics.
- **SMB focus**: Specifically targets the underserved SMB market with enterprise-grade security at an affordable SaaS price.
- **Fully managed**: Unlike many tools that require in-house security teams, Huntress provides a complete managed service, making it accessible to underresourced IT teams.
- **Adversary-informed defense**: Uses real-world threat intelligence and continuous hunting to stay ahead of attackers.

## Strategic Focus
- **Current priorities**: Scaling the platform to protect more SMBs, expanding the managed SIEM offering, deepening identity protection, and maintaining leadership in the MSP channel.
- **Growth direction**: International expansion (currently hiring in US, Canada, UK, Ireland, and Australia), continued product innovation, and strengthening partnerships with Microsoft and CISA.
- **Public commitment**: Signed the CISA Secure By Design pledge, indicating a focus on security-by-design and transparency.

## Why Work Here
- **100% Remote**: Huntress has been fully remote from day one, with a global team across US, Canada, UK, Ireland, and Australia. They provide tools, systems, and processes to succeed outside a corporate office.
- **Culture**: Values-driven with a focus on being a “force for good.” Core values are Own It, Elevate It, and Send It — emphasizing accountability, mutual support, and bold action.
- **Benefits**:
  - 5% 401k contribution (even if you don’t contribute).
  - Stock options for all full-time teammates.
  - 12 weeks paid parental leave.
  - Monthly digital reimbursement for internet/phone.
  - Starter home office reimbursement.
  - Medical, dental, vision, life, disability, and pet insurance.
  - Education assistance (LifeLabs, BetterUp coaching, hands-on training).
  - Generous PTO, sick time, bereavement leave, and floating holidays.
- **Growth opportunities**: Committed to teammate development with training, coaching, and education assistance programs.
- **Awards**: Inc. Best Places to Work, Built In Best Remote Places to Work, Forbes America’s Best Startup Employers.
- **Team size**: 630 employees and growing.

## Sources
1. [huntress.com](https://www.huntress.com/)
2. [huntress.com/company/careers](https://www.huntress.com/company/careers)
3. [huntress.com/company/our-story](https://www.huntress.com/company/our-story)
4. [job-boards.greenhouse.io/huntress](https://job-boards.greenhouse.io/huntress)
5. [builtin.com/company/huntress](https://builtin.com/company/huntress)

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