---
title: 'Social Media Community Manager at Tin Can'
canonical: 'https://feeny.ai/job/social-media-community-manager-tin-can-seattle-g6tqsajmapv0'
type: 'job'
last_seen: '2026-10-28'
---

# Social Media Community Manager at Tin Can

- **Company:** Tin Can
- **Location:** Seattle, WA
- **Compensation:** $68k–$83k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-28
- **Apply:** https://jobs.ashbyhq.com/tin-can/89c4c91a-5d53-406f-bdfa-c6d68dca2d79

## Job description

## About Tin Can

Here at Tin Can, we're working to give kids the social independence we had growing up. We've built a modern remix of the classic home phone, running on a private network with safety-first features, thoughtful design, and a few delightful surprises along the way. As we gear up to scale even more to thousands of families, we're ready to bring on a Social Media Community Manager to help make it happen.

## The Role

For a lot of parents, a DM or a comment is the first real conversation they have with Tin Can outside the box itself, and during the holiday rush, that conversation happens a lot more often. A slow reply, a missed comment, or a tone that doesn't sound like us isn't just a missed engagement metric, it's a family we didn't get to reassure. The Social Media Community Manager owns that conversation end to end, everywhere it happens. You'll live in Sprout Social and Meta Business Suite, working across Instagram, TikTok, Reddit, and Facebook, and you'll sit close to the Social Media Specialist and the Customer Support Specialists, reporting into the Head of Brand Strategy & Communications. Your job is to make sure DMs and comments never go stale when volume spikes and coverage thins out. You'll know when to answer something yourself, when to hand it to support, and when to flag it up, and you'll never let a family wonder if anyone's listening.

## What You'll Do

- Monitor and respond to DMs and comments across Instagram, TikTok, Reddit, and Facebook
- Work inside Sprout Social and Meta Business Suite to manage volume, tag conversations for reporting, and reply to threads
- Triage inbound conversations by severity, routing sensitive or escalation-worthy threads to support or leadership
- Partner with the Customer Support Specialist to hand off order, shipping, and account issues cleanly
- Coordinate with the Social Media Specialist so replies match what's live on the content calendar
- Track response time, volume, and sentiment trends, and flag spikes before they become a backlog
- Keep every reply in Tin Can's voice
- Report weekly volume and trend summaries to the Head of Brand Strategy & Communications

## What We're Looking For

- Prior experience in community management, social customer care, or social-support experience
- Comfortable owning high-volume DMs and ad comments across Instagram, TikTok, Reddit, and Facebook without letting anything go unanswered
- A clear, on-brand writer who can hold a brand voice under pressure
- Able to tell the difference between something to answer, something to escalate, and something to hand off
- Comfortable working potential weekends and holiday-season surges, with PTO coverage
- Collaborative; happy to loop in support or social when something's outside your lane
- Bonus: experience with Sprout Social and/or Meta Business Suite
- Extra bonus: you already know Tin Can, and you're the type who'd rather pick up the phone than text

## Why Join Tin Can

- We're building tech that protects childhood: We're on a quest to give kids a more analog childhood — one with real conversations, real connection, and way less screen time. This is a rare opportunity to build something that truly matters.
- Build something from (almost) nothing: most lifecycle roles ask you to optimize an existing program. This one is yours to shape from the ground up, with the freedom to define what good looks like and real ownership over the results.
- A seat with real reach: your work touches nearly every part of the customer journey - giving you outsized influence over retention and revenue, not just one narrow slice of it.
- Small, high-trust team: Every company says "team," but at Tin Can it means something different. We're a small, mission-driven group that genuinely has each other's backs — professionally and personally. Your ideas and instincts matter from day one.

If you're excited by the idea of shaping how thousands of families experience something simpler and better for their kids, please reach out. We can't wait to meet someone who's ready to jump in, set the bar, and help us grow.

## About Tin Can

## Company Overview
- **One-liner**: Tin Can builds a screen-free, Wi-Fi-enabled landline for kids that allows them to call approved contacts without the distractions of a smartphone.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: Seattle, Washington, United States
- **Founded**: 2024
- **Founders**: Chet Kittleson, Max Blumen, and Graeme (last name not publicly available)

## Core Business
- **Primary industry**: Consumer Services / Kids’ Communication Hardware
- **Target customers**: B2C – parents of children aged 4–13 who want a safe, screen-free phone option
- **Mission**: “Bring back the freedom of the old-school landline, updated for today’s families.”

## Products & Services
- **[Tin Can Device](https://tincan.kids/)**: A custom-designed, Wi-Fi-connected landline handset with no screen, no apps, no camera, and no browser. It plugs into a wall and connects over Wi-Fi. Parents manage contacts and quiet hours via a companion mobile app.
- **[Can2Can Plan](https://tincan.kids/)**: Free unlimited calling between two Tin Cans, no subscription required.
- **[Party Line Plan](https://tincan.kids/)**: $9.99/month subscription that allows the child to call any regular phone number (grandparents, parents’ cells, etc.) in addition to other Tin Cans. Includes 911 emergency calling.
- **Parent App**: iOS/Android app for approving contacts, setting quiet hours, and managing Do Not Disturb schedules.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Total Funding**: $5.75 M
  - Pre-Seed (May 2025): Led by PSL Ventures (9 investors)
  - Seed (Oct 2025): $3.5 M led by Data Tech Fund and PSL Ventures (8 investors)
- **Notable Investors**: PSL Ventures, Data Tech Fund, Greylock (participated in a prior round)
- **Growth Signals**: 
  - Used by families in 30+ U.S. states with zero paid marketing (organic word-of-mouth)
  - Headcount grew from ~2 to 27 employees (+1,167% YoY)
  - Received 40 early prototypes hand-installed in one Seattle neighborhood; demand spread rapidly

## Competitive Advantages
- **True screen-free experience**: No apps, no texts, no browser – pure voice calling. Eliminates the risks of smartphones (social media, addictive apps, stranger danger).
- **Parental control without complexity**: Parents manage everything via a simple app; kids get independence without internet access.
- **Wi-Fi landline model**: Works with existing home Wi-Fi, no need for a cellular plan or smartphone.
- **Emergency calling**: 911 always available, even without a subscription.
- **Free Can2Can network**: Encourages peer-to-peer calling among friends who also have Tin Cans.

## Strategic Focus
- Scaling production of the fully custom hardware (designed from the ground up)
- Expanding the user base beyond the initial 30 states through word-of-mouth and targeted marketing
- Building out the team (active job postings for engineering, design, marketing, and customer experience)
- Maintaining a mission-driven culture focused on intentional technology for kids

## Why Work Here
- **Culture**: Mission-driven startup focused on real human connection and “keeping childhood full of imagination, not notifications.” Team is passionate about intentional tech.
- **Work environment**: Hybrid/in-office options available. HQ is in Seattle with an in-office workspace; some roles are remote or hybrid.
- **Growth opportunity**: Early-stage company (27 employees) with rapid growth – employees can have outsized impact.
- **Perks**: Not detailed publicly, but typical startup perks (equity, flexible schedule) likely. The company emphasizes a “no surprises” approach to its product.
- **Team composition**: Small, cross-functional team with specialists in customer service, design, engineering, and operations.

## Sources
1. [tincan.kids](https://tincan.kids/)
2. [tincan.kids - About page](https://tincan.kids/pages/about-tin-can)
3. [Built In - Tin Can Careers](https://builtin.com/company/tin-can)
4. [LinkedIn - Tin Can](https://www.linkedin.com/company/tincankids)
5. [Jobs page - Ashby](https://jobs.ashbyhq.com/tin-can)

## Other roles at Tin Can

- [Senior Brand Marketing Manager](https://feeny.ai/job/senior-brand-marketing-manager-tin-can-seattle-ejmhsf1de4cn) — Seattle, WA
- [Community Experience Specialist](https://feeny.ai/job/community-experience-specialist-tin-can-seattle-5ay5aztnq8s0) — Seattle, WA
- [Software Engineer, Core Product](https://feeny.ai/job/software-engineer-core-product-tin-can-seattle-xgt6tr6sdv7s) — Seattle, WA
- [Brand Designer](https://feeny.ai/job/brand-designer-tin-can-seattle-65jawa207ste) — Seattle, WA
- [IT & Systems Administrator](https://feeny.ai/job/it-systems-administrator-tin-can-seattle-4b548gnrvfds) — Seattle, WA
- [Software Engineer, Growth](https://feeny.ai/job/software-engineer-growth-tin-can-seattle-92ex3dtn35zn) — Seattle, WA
- [Software Engineer, Communities](https://feeny.ai/job/software-engineer-communities-tin-can-seattle-r0my5ze0et0r) — Seattle, WA
- [Director of Customer Experience](https://feeny.ai/job/director-of-customer-experience-tin-can-seattle-yrfk1jmffstc) — Seattle, WA
- [Head of Legal](https://feeny.ai/job/head-of-legal-tin-can-seattle-8gwhrqta68hs) — Seattle, WA
- [Senior VoIP Engineer](https://feeny.ai/job/senior-voip-engineer-tin-can-seattle-w5dxw7d2wg59) — Seattle, WA