---
title: 'Social Media Support Specialist (NYC, Weekend Shift, Sunday to Thursday) at Replit'
canonical: 'https://feeny.ai/job/social-media-support-specialist-nyc-weekend-shift-sunday-to-thursday-replit-new-wwqfv271dfkq'
type: 'job'
last_seen: '2026-09-08'
---

# Social Media Support Specialist (NYC, Weekend Shift, Sunday to Thursday) at Replit

- **Company:** [Replit](https://feeny.ai/companies/replit)
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/replit/d6a47b4a-7f2a-4205-9146-0376b3280c0e

## Job description

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.

## ROLE SUMMARY

As a Social Media Support Specialist, you are at the forefront of helping developers create while managing our social media presence and community interactions. You'll assist developers with complex technical issues, billing inquiries, account management, and product usage questions across multiple channels including X (Twitter), LinkedIn, Reddit, Apple/Google Play stores, and other relevant platforms.

You will help bubble up what is important to Replit's engineering and Product teams, and what needs improvement to your own team, while also serving as a key voice in our social media community engagement.

We use tools like Zendesk, Sprout Social, Linear, Slack, Stripe, Orb, Notion, and Replit itself to get the job done, alongside social media management platforms for X, LinkedIn, and Reddit.

You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life.

## IN THIS ROLE YOU WILL…

- Work directly with Replit customers via support tickets and social media accounts to solve account, billing, and product issues
- Manage and respond to customer inquiries and community discussions on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores, with the possibility of expanding coverage to additional platforms as we grow
- Monitor social media channels for product feedback, technical issues, and community sentiment
- Manage escalations from social media channels and coordinate with appropriate internal teams to ensure timely resolution
- Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit
- Work cross-functionally with marketing and community teams to align messaging across channels

## REQUIRED SKILLS AND EXPERIENCE:

- 4+ years of social media support experience, across platforms including on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores
- Experience with support platforms (Zendesk, Sprout Social), payment systems (Stripe, Orb), and ticketing workflows
- Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
- Strong written communication skills for public-facing social media interactions
- Comfort operating with autonomy and ambiguity
- Ability to maintain brand voice and tone all channels
- Strong understanding of each social platform’s distinct audience and etiquette
- Understanding of developer communities and technical terminology

## NICE TO HAVE:

- Experience with community management or developer relations
- Background in B2B SaaS customer success or support
- Experience with AI tools (Claude, ChatGPT, etc.)
- Experience with Replit

## TOOLS + TECH STACK FOR THIS ROLE

- Zendesk
- Stripe
- Slack
- Orb
- Linear
- Sprout Social
- Notion
- Replit

THIS ROLE MAY NOT BE A FIT IF

- You prefer predetermined static processes
- You need all information laid out
- You struggle with demanding users
- You are uncomfortable representing the companies voice publicly

This is a full-time role that can be held from our NYC office. The role has an in-office requirement of a hybrid schedule.

Full-Time Employee Benefits Include:

💰 Competitive Salary & Equity

💹 401(k) Program with a 4% match (US Only)

⚕️ Health, Dental, Vision and Life Insurance

🩼 Short Term and Long Term Disability

🚼 Paid Parental, Medical, Caregiver Leave

🏝 Flexible Time Off (FTO) + Holidays

🚗 Commuter Benefits (In-Office & US Only)

📱 Monthly Wellness Stipend

🧑‍💻 Autonomous Work Environment

🖥 In Office Set-Up Reimbursement (In-Office Only)

🚀 Quarterly Team Gatherings

☕ In Office Amenities (In-Office Only)

Want to learn more about what we are up to?

- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder

Interviewing + Culture at Replit

- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

## About Replit

## Company Overview
- **One-liner**: Replit is an agentic creation platform that enables anyone to turn ideas into real, working software using AI-powered tools, a collaborative browser-based IDE, and full-stack infrastructure.
- **Entity Type**: Private (Series D)
- **Headquarters**: Foster City, California, United States
- **Founded**: 2016
- **Founders**: Amjad Masad, Haya Odeh, Faris Masad

## Core Business
- Primary industry/industries: Developer Tools, AI-Powered Software Development, Cloud-Based IDE
- Target customers: Individual developers, learners, non-programmers, enterprise teams (B2B, B2C)
- Mission or purpose statement: To empower one billion creators by making software creation more accessible, immediate, and real, regardless of technical background.

## Products & Services
- **Replit Agent (Agent 4)**: An AI agent that writes production-ready code, evolves it, and handles the coordination and execution of building apps. Users describe and publish projects using natural language.
- **Collaborative IDE**: A browser-based, full-stack integrated development environment that allows real-time coding and collaboration, with no local setup required.
- **Replit Platform (Core)**: A full-stack cloud solution including built-in services for Authentication, Database, Hosting, and Monitoring, enabling scalable app development from day one.
- **Integrations**: Connects to 100+ services and APIs, including OpenAI, Stripe, and Google Workspace.
- **Enterprise Controls**: Features include SSO/SAML, SOC 2 compliance, admin controls, and secure screening services.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Series D)
- **Key Metric**: Total Funding of $872M raised (as of latest Series D); over 50 million users on the platform.
- **Notable Investors/Partners**: Not detailed in search results, but the company is well-funded at the Series D stage with a strong investor base.
- **Growth Signals**: Over 50 million creators on the platform; rapid adoption of AI Agent capabilities; expansion into enterprise with Forward Deployed Engineering; active hiring across 28+ open roles as of mid-2026.

## Competitive Advantages
- **Agentic Creation**: The "Agent 4" feature allows non-programmers to build and ship software through natural language, radically lowering the barrier to entry.
- **All-in-One Platform**: Combines IDE, AI, hosting, database, authentication, and monitoring in a single, browser-based environment, eliminating setup friction.
- **Full-Stack Infrastructure**: Offers scalable services (Auth, DB, Hosting) that work out of the box, enabling rapid prototyping and deployment without DevOps overhead.
- **Massive User Base**: 50M+ creators provide a strong network effect and a rich ecosystem for learning and sharing.

## Strategic Focus
- **Democratizing Software Creation**: Focus on making software creation as intuitive as using a smartphone, targeting the "next billion creators" beyond traditional developers.
- **AI-Native Development**: Prioritizing AI agents (Agent 4) that handle complex coding and coordination, allowing humans to focus on ideas and planning.
- **Enterprise Adoption**: Building enterprise-grade security (SOC 2, SSO) and dedicated Forward Deployed Engineering teams to capture business customers.
- **Platform Ecosystem**: Expanding integrations and third-party services to make the platform a central hub for all software creation needs.

## Why Work Here
- **Culture**: Described as a place for "builders who care about craft, speed, and making things that matter." The company values "ideas first. Proof matters. Momentum wins."
- **Work Style**: "In person, on purpose." Replit emphasizes working from its HQ in Foster City, believing that proximity accelerates decisions and improves work quality. It operates a hybrid model with a strong in-office expectation.
- **Compensation & Benefits**:
    - Competitive salary, equity, and performance bonus
    - Health, dental, and vision insurance with HSA contributions ($2k individual / $4k family)
    - 24 weeks paid birth-parent leave; 12 weeks paid bonding and family care leave
    - 401K with company matching
    - $1,000 annual learning & development reimbursement
    - Monthly wellness stipend, commuter benefits, and in-office meals (breakfast, lunch, dinner)
    - Flexible time off and paid sick leave
- **Engineering Culture**: Strong emphasis on building resilient, scalable systems (Kubernetes, GCP). Roles like Staff Infrastructure Engineer and GRC Engineer indicate a mature, security-conscious engineering environment.

## Sources
1. [replit.com/careers](https://replit.com/careers)
2. [replit.com/about](https://replit.com/about)
3. [replit.com](https://replit.com/)
4. [tryjeremy.com/companies/replit](https://tryjeremy.com/companies/replit)
5. [jobs.ashbyhq.com/replit](https://jobs.ashbyhq.com/replit)

## Other roles at Replit

- [Cohort 0](https://feeny.ai/job/cohort-0-replit-foster-city-9qgx2vpykne6) — Foster City, CA
- [Learning Experiences Creator](https://feeny.ai/job/learning-experiences-creator-replit-foster-city-j76ttn67ggbm) — Foster City, CA
- [AI Agent Security Architect](https://feeny.ai/job/ai-agent-security-architect-replit-foster-city-kmf659p8tp4j) — Foster City, CA
- [Legal Operations Manager](https://feeny.ai/job/legal-operations-manager-replit-foster-city-vvmg0ffrmhrs) — Foster City, CA
- [Mid-Market Account Manager](https://feeny.ai/job/mid-market-account-manager-replit-foster-city-wkhdp50frw73) — Foster City, CA
- [Support Systems Lead (NYC)](https://feeny.ai/job/support-systems-lead-nyc-replit-new-york-jww52bg2br8x) — New York, NY
- [Support Systems Lead (Foster City)](https://feeny.ai/job/support-systems-lead-foster-city-replit-foster-city-ve93df5afrc9) — Foster City, CA
- [Director of Product Design](https://feeny.ai/job/director-of-product-design-replit-foster-city-rzhv29ay6b1q) — Foster City, CA
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-replit-foster-city-sjfk5dgczbg7) — Foster City, CA
- [Director of Compensation Strategy](https://feeny.ai/job/director-of-compensation-strategy-replit-foster-city-dr2wq26g194b) — Foster City, CA