---
title: 'Software Architect, SaaS Platform at NetBrain'
canonical: 'https://feeny.ai/job/software-architect-saas-platform-netbrain-burlington-vkk6p9v1wyhf'
type: 'job'
last_seen: '2026-09-06'
---

# Software Architect, SaaS Platform at NetBrain

- **Company:** NetBrain
- **Location:** Burlington, MA
- **Work type:** hybrid
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/netbrain/jobs/5230246007

## Job description

Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management.  Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.

## What We Need

NetBrain is looking for a Software Architect to own the end-to-end technical architecture of our next-generation SaaS platform on AWS. This is a senior, hands-on leadership role at the intersection of infrastructure, platform engineering, and product strategy — ideal for someone who has successfully taken a product from on-premises or private cloud to public SaaS and wants to do it again at scale.

The Impact You'll Make

As a Software Architect, you will set the foundational technical direction for NetBrain’s cloud platform. Your architecture decisions will determine how the product scales, how securely it handles enterprise customer data, and how efficiently engineering teams across the organization can build on top of a shared, well-governed infrastructure. You will work directly with engineering leadership and product management, mentor senior engineers, and produce the standards, ADRs, and documentation that give teams clarity and autonomy.

## What You'll Do

- Define the reference architecture for NetBrain’s SaaS platform on AWS, covering compute, networking, data, messaging, and observability layers.
- Lead the multi-tenancy design strategy, including data isolation, tenant routing, and compliance boundaries.
- Own the Infrastructure-as-Code strategy using Terraform and AWS CloudFormation, establishing reusable modules and IaC governance across engineering teams.
- Design the container and Kubernetes orchestration platform: cluster topology, workload scheduling, autoscaling, and namespace conventions.
- Architect the event-driven messaging layer using RabbitMQ (preferred) or Kafka, including schema governance, dead-letter handling, and consumer patterns.
- Define the polyglot persistence strategy across relational databases and MongoDB, including data modeling standards and backup/recovery procedures.
- Establish the observability stack (metrics, tracing, logging, alerting) and SLI/SLO frameworks aligned to enterprise customer expectations.
- Embed security into the platform architecture: encryption, IAM, secrets management, network segmentation, and a path to SOC 2 Type II.
- Produce architecture decision records (ADRs) and documentation that guide engineering teams and inform product leadership.

## What You Bring

- 8–12+ years in software or infrastructure engineering, with 4+ years in an architecture role for a SaaS product.
- Deep, hands-on AWS experience across compute, networking, storage, and managed services — not just familiarity.
- Proven track record of architecting multi-tenant SaaS platforms, ideally transitioning a product from on-premises or private cloud to public SaaS.
- Strong command of cloud-native design patterns: event-driven architecture, microservices decomposition, twelve-factor applications, and API-first design.
- Experience leading architecture across multiple engineering teams — setting direction without owning every implementation.
- Ability to produce documentation that engineers can build from and executives can reason about; comfortable presenting tradeoffs to non-technical stakeholders.
- Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer.
- Stationary Tasks: Sitting for extended periods, remaining in a stationary position.

## What We Offer

Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company.

For this role, the estimated base is $170,000 - $200,000 + Bonus. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process.

The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.

## #LI-BW1

NetBrain invites all interested and qualified candidates to apply for employment opportunities.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.

If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: people@netbraintech.com and we will be happy to assist you.

In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

## About NetBrain

## Company Overview
- **One-liner**: NetBrain provides an intent-based network automation and visibility platform that uses AI agents to diagnose, decide, and act on network issues, helping enterprises prevent outages and reduce manual operations.
- **Entity Type**: Private (Acquired by Blackstone Group in July 2025)
- **Headquarters**: Burlington, Massachusetts, United States
- **Founded**: 2004
- **Founders**: Not publicly listed on primary sources

## Core Business
- **Primary industry**: Network Automation, IT Operations, Cybersecurity
- **Target customers**: Large enterprises, including approximately one-third of the Fortune 100 and Fortune 500; B2B, Enterprise
- **Mission or purpose**: To deliver autonomous network operations through AI agents that diagnose, decide, and act with full network context, ensuring seamless network reliability for critical services worldwide.

## Products & Services
- **NetBrain Next-Gen Platform**: An intent-based network automation and visibility platform that automates more than 95% of network tickets and prevents over 50% of network problems before they impact production. It integrates with major ITSM systems and provides hybrid-cloud visibility, map-based diagnostics, and proactive compliance assessment.
- **Agentic NetOps**: AI agents that autonomously diagnose, decide, and act on network issues with full context, reducing manual operations and escalations.
- **Hybrid-Cloud Visibility and Mapping**: Instantly creates documentation, hybrid-cloud maps, A-B paths, and inventory reports.
- **Compliance & Security**: Proactively assesses networks 24/7 to prevent outages and ensure compliance, reducing security risk.

## Market Standing
- **Valuation/Market Cap**: Acquired by Blackstone Group in July 2025 for $750 million [linkedin.com](https://www.linkedin.com/company/netbraintech)
- **Key Metric**: Annual Revenue of $95.0M (as of most recent data) [linkedin.com](https://www.linkedin.com/company/netbraintech)
- **Total Funding**: $40.0M in a single venture round led by Summit Partners in 2014 [linkedin.com](https://www.linkedin.com/company/netbraintech)
- **Notable Investors/Partners**: Summit Partners (prior investor), Blackstone Group (acquirer); integrates with major ITSM systems; talent sources include Cisco, Oracle, Dell Technologies, HPE, Juniper Networks [linkedin.com](https://www.linkedin.com/company/netbraintech)
- **Growth Signals**: Serves approximately one-third of the Fortune 100 and Fortune 500; acquired by Blackstone for $750M in July 2025; operates in 10 countries with 9 offices globally; 331 employees with +1.4% monthly headcount growth; 28 active job postings with a +1300% quarterly increase in postings [linkedin.com](https://www.linkedin.com/company/netbraintech) [netbrain.com](https://www.netbrain.com/about/)

## Competitive Advantages
- **Intent-based automation**: Manages networks from the top down, focusing on results rather than individual device details, which automates over 95% of network tickets and prevents over 50% of problems.
- **AI-driven Agentic NetOps**: Uses AI agents that operate with full network context, enabling autonomous diagnosis and remediation.
- **Deep enterprise integration**: Tightly integrates with major ITSM systems, making it a core part of existing IT workflows.
- **Proven scale**: Trusted by one-third of the Fortune 100 and Fortune 500, demonstrating reliability in the most complex enterprise environments.

## Strategic Focus
- **Agentic NetOps leadership**: Pioneering autonomous network operations through AI agents that diagnose, decide, and act.
- **Hybrid-cloud expansion**: Continuing to support edge-to-cloud hybrid networks as enterprises adopt multi-cloud strategies.
- **Proactive prevention**: Shifting from reactive ticket resolution to intent-based enforcement that prevents problems before they impact production.
- **Post-acquisition growth**: Under Blackstone ownership, likely focused on scaling the platform and expanding market reach.

## Why Work Here
- **Culture**: Emphasizes innovation, collaboration, and customer centricity. Employees describe a culture of passionate innovators with a desire to grow and learn [netbrain.com](https://www.netbrain.com/about/careers/).
- **Work-life balance**: Prioritized as a core value within the company culture [netbrain.com](https://www.netbrain.com/about/careers/).
- **Hybrid/Remote policy**: Most roles are hybrid (e.g., Burlington, MA; Toronto, ON; Hyderabad, India) with some fully remote positions (e.g., VP of Product, Strategic Technology Alliances Director, Sales roles) [greenhouse.io](http://job-boards.greenhouse.io/netbrain).
- **Global presence**: Offices in Boston, London, Hyderabad, Beijing, and Toronto, offering opportunities to work across diverse geographies [netbrain.com](https://www.netbrain.com/about/).
- **Benefits & Perks**: Competitive benefits, fun perks, support, and recognition aimed at supporting teammates and their families [netbrain.com](https://www.netbrain.com/about/careers/).
- **Employee rating**: 4.3/5.0 on LinkedIn (242 reviews), with strong scores for work-life balance (4.1), compensation (4.1), culture (4.0), and career opportunities (4.0) [linkedin.com](https://www.linkedin.com/company/netbraintech).
- **Team size**: Over 400 employees globally, with a diverse team spanning technical, sales, marketing, and customer success roles [netbrain.com](https://www.netbrain.com/about/careers/).
- **Engineering culture**: Emphasis on innovation, collaboration, and customer-centricity; teams are encouraged to constantly innovate across all functions [netbrain.com](https://www.netbrain.com/about/).

## Sources
1. [netbrain.com](https://www.netbrain.com/about/)
2. [netbrain.com](https://www.netbrain.com/)
3. [greenhouse.io](http://job-boards.greenhouse.io/netbrain)
4. [netbrain.com](https://www.netbrain.com/about/careers/)
5. [linkedin.com](https://www.linkedin.com/company/netbraintech)

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