---
title: 'Software Engineer, Agents at Standard Template Labs'
canonical: 'https://feeny.ai/job/software-engineer-agents-standard-template-labs-new-york-a9q1qfg1vgay'
type: 'job'
last_seen: '2026-11-07'
---

# Software Engineer, Agents at Standard Template Labs

- **Company:** Standard Template Labs
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.ashbyhq.com/st-labs/130945cf-1e78-4211-940e-e639d74e0a3d

## Job description

Software Engineer, Agents STLabs is an AI service management platform that resolves employee requests end-to-end, grounded in a living model of the enterprise. This matters because we're able to resolve requests with full context - the people, systems, services, and policies that define how an organization actually runs. Requests that used to take days of back-and-forth resolve in minutes, right where employees already work.

## About the Role

The STLabs Agents team designs, builds, and deploys proactive AI agents to help service desks resolve requests end-to-end. We’re looking for software engineers to help us:

- Maintain the most ergonomic harness, tooling, and information sources for agents to solve enterprise problems.
- Scale our agents' infrastructure to support millions of users.
- Define the user experience of doing enterprise work with agents.
- Evaluate performance, optimize models, and ensure reliability, scalability, and cost-efficiency of agent systems.

## What We’re Looking For

- Minimum 2 years of software development experience
- Curiosity about the latest AI industry trends

What Makes Candidates Stand Out

- Deep knowledge of agent harnesses and tooling.
- Measurement experts: knowing how to evaluate and optimize agents.
- Experience scaling multi tenant software systems.
- A relentlessly customer-focused mindset. A track record of prioritizing and shipping features that create impact.
- Building delightful user experiences for technical and non technical people alike.
- Ownership of the full stack and software development lifecycle with operational excellence.

## What We Offer

- Build foundational product features for an AI-first enterprise platform
- The opportunity to take ownership of critical systems that scale to millions of users.
- A culture that values craftsmanship, autonomy, and user experience.
- Competitive compensation, equity, and benefits package.
- Work from our Midtown, Manhattan office, where you’ll be side-by-side with the founding team in a supportive, collaborative setting. Our team works on-site five days a week. The location is easy to reach with plenty of public transportation options.

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. The reasonably estimated yearly salary for this role at is: 160,000—230,000 USD.

## About Standard Template Labs

## Core Business
- **Primary industry**: Enterprise IT Service Management (ITSM), AI-powered operations
- **Target customers**: B2B – IT operations, HR/people ops, engineering teams at mid-market and enterprise organizations
- **Mission or purpose**: Reinvent IT service management from the ground up – modern, efficient, and built for the way companies work today, without legacy baggage.

## Products & Services
- **Self-Service**: AI agents that resolve employee requests (password resets, access requests, device issues) through natural conversation, enforcing policy and provisioning automatically.
- **Operator Intelligence**: Enriches incoming tickets with live context, clusters them by root cause, and suggests automations so one fix resolves hundreds of incidents.
- **Axiom™**: A real-time, self-maintaining graph of every person, device, app, and infrastructure relationship. Enables impact analysis, blast radius mapping, and dependency tracing without manual CMDB.
- **Workflow Engine**: AI generates auditable, version-controlled code for workflows; deterministic execution with human-in-the-loop escalation and policy guardrails.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding – not disclosed; backed by prominent investors (see below)
- **Notable Investors/Partners**: Board Director **Matt Jacobson** (General Partner at ICONIQ Capital, board member of Datadog, GitLab, etc.); other investors include Murat Bicer (likely from ICONIQ). Partners: 100+ integrations with identity providers, ticketing systems, cloud infrastructure, and communication tools.
- **Growth Signals**: Founded in 2025, already 25 total employees (15 product+tech), 16 open roles as of mid-2025. In-office 5 days a week in Midtown Manhattan, indicating rapid team scaling.

## Competitive Advantages
- **AI-native architecture** – built from scratch for the AI era, not bolted onto legacy systems.
- **Live graph (Axiom)** – reasons over real-time relationships, not stale snapshots, enabling accurate root cause and impact analysis.
- **Deterministic execution** – every action is auditable, versioned, and reproducible; no black-box magic.
- **Self-maintaining** – integrations adapt when APIs change; no manual CMDB.
- **Policy guardrails** – natural language policies that AI interprets directly, ensuring compliance.

## Strategic Focus
- **Current priorities**: Building the platform modules (self-service, operator intelligence, Axiom) and expanding integration ecosystem. Hiring aggressively across engineering, product, and operations to accelerate product development and go-to-market.
- **Direction for growth**: Displacing legacy ITSM tools (ServiceNow, etc.) with a modern, AI-driven alternative that reduces ticket volume and automates complex workflows.

## Why Work Here
- **Culture highlights**: High ownership, low process – ship meaningful work every week. Technical depth (graph databases, LLM orchestration, self-healing integrations). Real impact on a massive, broken market.
- **Remote/hybrid/office policy**: On-site only – work from Midtown Manhattan office alongside the founding team, five days a week. Collaborative, focused environment.
- **Notable perks**: Offers company equity; Unlimited PTO policy; healthcare benefits. Early-stage startup with strong backing – opportunity to grow with the company.

## Sources
1. [stlabs.com](https://stlabs.com)
2. [stlabs.com/about](https://stlabs.com/about)
3. [stlabs.com/careers](https://stlabs.com/careers)
4. [builtin.com/company/standard-template-labs-0](https://builtin.com/company/standard-template-labs-0)
5. [jobs.ashbyhq.com/st-labs](https://jobs.ashbyhq.com/st-labs)

## Other roles at Standard Template Labs

- [Editor, Agent Experience](https://feeny.ai/job/editor-agent-experience-standard-template-labs-new-york-t81twzmvnhxv) — New York, NY
- [Deployment Strategist](https://feeny.ai/job/deployment-strategist-standard-template-labs-new-york-vkv8eja1nz5q) — New York, NY
- [Team Lead, Software Engineer](https://feeny.ai/job/team-lead-software-engineer-standard-template-labs-new-york-8nc165j0t0n4) — New York, NY
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- [Senior Motion Designer](https://feeny.ai/job/senior-motion-designer-standard-template-labs-new-york-zrzwngq6q3dv) — New York, NY
- [Product Designer, Service Management](https://feeny.ai/job/product-designer-service-management-standard-template-labs-new-york-450s431m1z7w) — New York, NY
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