--- title: 'Software Engineer (AI) at Pendo' canonical: 'https://feeny.ai/job/software-engineer-ai-pendo-new-york-arck5yxr7n9z' type: 'job' last_seen: '2026-09-06' --- # Software Engineer (AI) at Pendo - **Company:** Pendo - **Location:** New York, NY - **Posted:** 2026-08-26 - **Last confirmed live:** 2026-09-06 - **Apply:** https://job-boards.greenhouse.io/pendo/jobs/8728254002 ## Job description Software Engineer (AI) The Team + The Role Pendo spent a decade helping companies understand how people use their software. Agents are the next surface, and this team builds the product for it: customers install Pendo on their own agentic systems, including MCP servers, agent frameworks, and copilots, and Pendo shows them what those agents are actually doing. The team helps customers understand which tools get called, where calls fail, where a contract confuses the model, and what to fix next. As a Full Stack Software Engineer, you will own features end to end across the service, interface, and the seam between them. You will work across Go services, Vue interfaces, install experiences, instrumentation, telemetry, and LLM-backed product capabilities. You will start with well-shaped problems and take on progressively more ambiguous work as you build context, writing code others can operate and raising issues early when a spec does not match reality. This role is based in our New York City office. What this looks like day-to-day - Full-stack feature delivery: Ship full-stack features end to end across Go services and Vue interfaces. You will work across backend and frontend boundaries to build product experiences that are reliable, usable, and ready for production. - Customer install and instrumentation: Build the install and instrumentation experience customers drop into their own agentic systems. Your work should be quick to adopt, hard to get wrong, and light enough to run in production. - Agent behavior visibility: Capture agent behavior and make it legible for customers. You will help expose tool calls, failures, latency, and the places where a model and a tool contract talk past each other. - LLM-backed product development: Work on LLM-backed features including prompt and context design, tool calling, evaluation, and related failure modes. You will use hands-on judgment from building with models to improve how customers debug and understand agent behavior. - Safe, incremental shipping: Ship in small increments behind feature flags and test to the level of product and technical risk. You will use tools such as Jest and Cypress while accounting for non-deterministic model output. - Production ownership: Own what you ship in production through logging, monitoring, fast resolution, and follow-up work that reduces recurrence. You will write code others can operate and support. - AI-enabled workflow: Use AI tools as a normal part of your development workflow while staying accountable for what ships. You will bring curiosity and discipline to how AI improves your speed, quality, and judgment. - Team collaboration: Give useful code reviews, write documentation that survives your absence, and provide reasonable estimates for well-scoped work. You will communicate clearly when work affects other systems or people. ## Who You Are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Software Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI-curious - genuinely. You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut. Must-haves - 3+ years of experience shipping full-stack features to production in a SaaS environment. - Strong proficiency in at least one backend language such as Go, Java, Python, or C++, and one modern frontend framework such as Vue, React, or Angular. - Experience designing APIs and building services on AWS or GCP against SQL databases. - Hands-on experience building with LLMs, including API integration, prompt and context design, or tool calling. Professional or substantial personal work is acceptable, with evidence that you have built something and learned where it breaks. - Experience with Agent frameworks (LangChain, LangGraph), LLM evaluation tooling - Ability to write unit, integration, and end-to-end tests based on risk, with comfort using safe rollout patterns such as feature flags and canary releases. - Demonstrated ability to take a well-scoped problem to production independently. - Active use of AI tools in your development workflow. - Strong written communication skills and a BS in Computer Science or equivalent experience. Nice-to-haves - Experience building or operating an MCP server or comparable agent tooling. - Experience shipping SDKs or instrumentation libraries that customers install into their own systems, including the versioning and overhead discipline that work requires. - Experience with analytics or observability products that turn a high volume of events into something a person can act on. - Vue or data visualization tools such as Highcharts or D3. ## About Pendo Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus. Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote. Compensation: The expected base salary range for this role to be performed in New York, NY is $148,000 - $178,000. Benefits: United States benefits include highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off. EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. ## About Pendo ## Company Overview - **One-liner**: Pendo provides a comprehensive product experience platform that uses AI-powered analytics, in-app guidance, and user feedback to help companies improve software adoption and user experience. - **Entity Type**: Private (Unicorn, Secondary Market) - **Headquarters**: Raleigh, North Carolina, United States - **Founded**: October 2013 - **Founders**: Eric Boduch, Erik Troan, Rahul Jain, Todd Olson ## Core Business - **Primary industry/industries**: Product Experience & Analytics Software, SaaS - **Target customers**: B2B; serves a wide range from SMB and mid-market to large enterprises (Fortune 500, B2B tech, education, healthcare). Over 14,000 companies use Pendo across 115 different industries. - **Mission or purpose statement**: "To elevate the world's experiences with software." [pendo.io](https://www.pendo.io/about/) ## Products & Services - **[Pendo Platform]**: The core all-in-one product experience platform combining powerful software usage analytics, in-app guidance (walkthroughs, tooltips), and user feedback capabilities. It enables both technical and non-technical teams to deliver better product experiences. [pendo.io](https://www.pendo.io/) - **[Pendo Listen]**: An AI product launched in 2024 to help product teams take action on customer feedback and deliver returns on R&D investments. [crunchbase.com](https://www.crunchbase.com/organization/pendo-io) - **Mind the Product & Customer Communities**: Provides education, events, and training to support product and digital leaders globally. ## Market Standing - **Valuation**: Not publicly disclosed (Private Unicorn status). - **Key Metric**: Surpassed **$200 Million in Annual Recurring Revenue (ARR)** as of May 2024, with a record number of new products released during that fiscal year. [crunchbase.com](https://www.crunchbase.com/organization/pendo-io) - **Total Funding**: $469.5M raised. [crunchbase.com](https://www.crunchbase.com/organization/pendo-io) - **Notable Investors/Partners**: Thoma Bravo, Tiger Global Management. [crunchbase.com](https://www.crunchbase.com/organization/pendo-io) - **Growth Signals**: - Processes over **20 billion daily events** and serves **1 billion+ monthly users**. [pendo.io](https://www.pendo.io/about/) - Has collected **35 trillion events** to power its AI. [pendo.io](https://www.pendo.io/) - Customers include major names like Verizon, Morgan Stanley, LabCorp, OpenTable, Okta, Salesforce, and Zendesk. [crunchbase.com](https://www.crunchbase.com/organization/pendo-io) - 850+ employees across 10 global offices. [pendo.io](https://www.pendo.io/about/) ## Competitive Advantages - **Massive Proprietary Data Set**: The largest product data set in the world (35 trillion events), which powers a uniquely smart, real-time AI for products and agents. [pendo.io](https://www.pendo.io/) - **Comprehensive Platform**: Combines analytics, in-app guidance, and feedback in one platform, enabling non-technical teams (e.g., product managers, marketers) to act on data without engineering support. - **Strong Community Moat**: Through "Mind the Product," Pendo has built a large, loyal community of product professionals, creating a powerful network effect and brand loyalty. ## Strategic Focus - **AI-First Innovation**: Heavily investing in AI, with a Chief AI Officer and new AI products like "Pendo Listen" to close the gap between AI spend and AI adoption. [pendo.io](https://www.pendo.io/careers/) - **Product-Led Growth**: Continuing to put "product at the center of everything," helping companies innovate at the speed of changing user needs. - **Global Expansion**: Operating in 10 offices worldwide (Raleigh, San Francisco, New York, Herzliya, Tokyo, Sydney, London, Sheffield) with a clear focus on scaling international sales and engineering teams. ## Why Work Here - **Culture**: Described as a blend of "startup thrill with grown-up responsibility." Values include "Maniacal Focus on the Customer," "Bias to Act," and "The TEAM is Pendo." The culture is ambitious, caring, and direct. [pendo.io](https://www.pendo.io/careers/) - **Remote/Hybrid/Office**: Offers flexible work hours and a flexible time off policy. Many roles are available in specific offices (Raleigh, NYC, San Francisco, London, etc.) with some remote options (especially for EST-based roles). [greenhouse.io](https://job-boards.greenhouse.io/pendo) - **Notable Perks**: - Up to **16 weeks of paid parental leave** with a flexible return schedule. [pendo.io](https://www.pendo.io/careers/) - Generous health and wellness plans (medical, dental, vision, mental health). - In-house management development classes, guest speaker lunch & learns, and conference attendance. - Fun workplace culture including board game nights, team karaoke, ping pong, weekly catered lunch, and local brews on the rooftop deck. [pendo.io](https://www.pendo.io/careers/) - **Diversity & Inclusion**: Committed to building teams that represent the communities they operate in, valuing diverse backgrounds and lived experiences. [pendo.io](https://www.pendo.io/careers/) ## Sources 1. [Pendo Careers Page](https://www.pendo.io/careers/) 2. [Pendo About Page](https://www.pendo.io/about/) 3. [Pendo Product Page](https://www.pendo.io/) 4. [Pendo Job Board (Greenhouse)](http://job-boards.greenhouse.io/pendo) 5. [Pendo Crunchbase Profile](https://www.crunchbase.com/organization/pendo-io) ## Other roles at Pendo - [Senior Pre- & Post-Sales Customer Engineer, Enterprise](https://feeny.ai/job/senior-pre-post-sales-customer-engineer-enterprise-pendo-new-york-exfq2seyx91h) — / New York, NY / Raleigh, NC / Atlanta, GA / Boston, MA - [Account Executive Commercial Sales (Growth)](https://feeny.ai/job/account-executive-commercial-sales-growth-pendo-raleigh-p5460waves27) — Raleigh, NC - [Sr. Software Engineer](https://feeny.ai/job/sr-software-engineer-pendo-sheffield-england-qk2a49zah60f) — Sheffield England, United Kingdom - [Account Director Commercial Sales (Mid-Market)](https://feeny.ai/job/account-director-commercial-sales-mid-market-pendo-raleigh-0tg901fakh7t) — Raleigh, NC - [Sr. Technical Support Engineer](https://feeny.ai/job/sr-technical-support-engineer-pendo-raleigh-c2gbsq8g842r) — Raleigh, NC - [Sr. Engineering Manager - Pendo for Agents](https://feeny.ai/job/sr-engineering-manager-pendo-for-agents-pendo-new-york-0kasccbawpr9) — New York, NY - [Senior Customer Engineer - Pre & Post Sales](https://feeny.ai/job/senior-customer-engineer-pre-post-sales-pendo-london-yhjxwp9eb444) — London, United Kingdom - [Senior Account Executive, Commercial Sales - DACH](https://feeny.ai/job/senior-account-executive-commercial-sales-dach-pendo-munich-nat5c1rb5te1) — Munich, Germany - [Account Executive, Enterprise Sales - DACH](https://feeny.ai/job/account-executive-enterprise-sales-dach-pendo-munich-rg8sx50217tk) — Munich, Germany - [Sr. Software Engineer (Backend)](https://feeny.ai/job/sr-software-engineer-backend-pendo-raleigh-241nm0qpz6t5) — Raleigh, NC