---
title: 'Software Engineer (AI Quality & Reliability) at Taxo'
canonical: 'https://feeny.ai/job/software-engineer-ai-quality-reliability-taxo-new-york-zqedh2va632r'
type: 'job'
last_seen: '2026-10-14'
---

# Software Engineer (AI Quality & Reliability) at Taxo

- **Company:** Taxo
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/taxo/bd011487-1c7b-4065-ab28-a355fb01c43d

## Job description

Software Engineer (AI Quality & Reliability) Location: New York City | In-office

The Mission “Leading healthcare into the agentic era.” Every day, patients call their clinic to schedule an appointment, ask a question, or request a prescription refill. Behind each conversation is a busy healthcare team coordinating people, information, and systems. Taxo builds Voice AI agents that take on this administrative work. Our agents connect with EHR and practice management systems to help teams handle patient intake, complex scheduling, and refill requests, with reliable workflows and clear handoffs to people.

The Opportunity: Make AI Quality Measurable As our Software Engineer (AI Quality & Reliability), you’ll build the automated evaluation and regression systems that show whether Taxo is ready to release. You’ll turn product acceptance criteria and real failure modes into repeatable tests across voice agents, application workflows, and integrations. This is a software engineering role focused on test infrastructure, independent quality evidence, and reliable releases.

## What You’ll Do

- Build the Evaluation System: Own shared evaluation frameworks, test harnesses, and versioned datasets using synthetic or appropriately authorized, privacy-safe data. Make runs repeatable and results easy to investigate.
- Test the Whole Workflow: Build automated end-to-end regression coverage across conversations, tool calls, application behavior, and integration boundaries, including failures, recovery, and human escalation.
- Measure AI Behavior: Evaluate task completion, tool-use correctness, latency, and conversation quality. Combine deterministic checks with calibrated model-assisted scoring and appropriate human review.
- Make Releases Reviewable: Produce release-readiness evidence, maintain quality dashboards, and coordinate quality gates with product and engineering. Surface regressions, coverage gaps, and unresolved risks before launch.
- Turn Failures into Tests: Reproduce defects, isolate failure patterns, and add durable regression cases. Engineering service owners retain component tests, production instrumentation, on-call response, and fixes; you independently verify the results.
- Improve the Test System: Integrate automated checks into CI/CD, reduce flaky tests, and keep test environments and fixtures useful as the product evolves. Partner with domain reviewers on healthcare-specific cases and escalate questions that require clinical judgment.

## Who You Are

- The Test Engineer: Strong software engineering skills in Python or TypeScript and experience building maintainable test automation, reusable fixtures, and CI pipelines.
- The AI Evaluator: Practical experience evaluating LLM-powered applications, agents, or voice systems, including nondeterministic behavior and the limits of automated scoring.
- The Systems Thinker: Experience testing APIs, asynchronous workflows, and distributed systems, with the ability to trace a failure across service boundaries.
- The Investigator: A habit of turning ambiguous failures into reproducible cases, actionable evidence, and reliable regression coverage.
- The Quality Partner: Clear communication about risk and release readiness, with sound judgment around sensitive data and human review.
- Bonus: Experience with streaming audio, telephony, healthcare workflows, EHR integrations, or reliability testing in privacy-sensitive products.

## Why Taxo

Healthcare teams should be able to spend more time on patients and less time on administration. Help us build the products and company that make that possible.

- 🧠 Practical AI Work: Build evaluation systems for real-world AI behavior across healthcare workflows.
- 🏥 Impact That Matters: Help catch failures before they disrupt patients or clinic teams.
- 🛠️ Technical Ownership: Shape shared evaluation and test infrastructure that improves every release.

## Compensation

Base salary: $130,000–$170,000 USD annually Equity: 0.10%–0.25% Benefits: Health coverage

## How We Work

Taxo is a small, fast, high-conviction team. We care deeply about the problem, move with urgency, and take ownership of the work. We collaborate closely, make practical decisions, and keep improving through what we learn from customers. If you want to build the engineering systems that make healthcare AI more dependable, we’d love to hear from you.

## About Taxo

## Company Overview
- **One-liner**: Taxo builds agentic AI for specialty clinics, automating the full spectrum of administrative operations such as patient intake, scheduling, insurance verification, and revenue cycle management.
- **Entity Type**: Private (no public funding rounds or investors disclosed; appears bootstrapped or early-stage)
- **Headquarters**: New York City, United States
- **Founded**: 2024
- **Founders**: Not publicly listed

## Core Business
- Primary industry: Healthcare IT / AI-powered administrative automation
- Target customers: B2B – specialty clinics, private medical practices, and healthcare organizations
- Mission or purpose: “Every patient deserves exceptional care — no matter who they are, where they are, or when they need it.” The company aims to eliminate administrative bottlenecks that delay patient care.

## Products & Services
- **Taxo Platform**: An omnichannel, AI-driven system that manages the entire patient journey — from referrals and scheduling to eligibility checks, claims processing, and reminders. It integrates with existing EHR systems and supports over 100 languages. The platform is HIPAA compliant and SOC 2 Type II certified. Type: SaaS / AI Agent platform.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company, no reported funding rounds)
- **Key Metric**: Not publicly available (revenue not disclosed; 8 employees as of recent estimate, but actively hiring senior roles)
- **Notable Investors/Partners**: Not publicly available (no investors or strategic partners named)
- **Growth Signals**: Active hiring for senior engineering and leadership roles (Staff Software Engineer, Head of Growth & Partnerships) via [taxo.ai/careers](https://taxo.ai/careers); built their own AI platform with HIPAA/SOC 2 compliance; focus on “capacity unlocked” metrics (e.g., “see 0% more patients without adding front-desk seats”).

## Competitive Advantages
- **Deep vertical focus** on specialty clinics, a complex and underserved segment of healthcare administration.
- **Agentic AI** that handles the entire patient journey autonomously, not just isolated tasks.
- **Security-first approach**: HIPAA compliant and SOC 2 Type II certified, meeting the highest data protection standards.
- **Multilingual capability** (100+ languages) helps clinics serve diverse patient populations without additional staff.
- **Omnichannel** (phone, text, web) ensures no patient is left waiting.

## Strategic Focus
- Continue building and scaling the AI platform to cover more administrative workflows.
- Expand into new specialties and geographies, starting with the US market.
- Hire top-tier engineering and growth talent to accelerate product development and market adoption.

## Why Work Here
- **Mission-driven work**: Direct impact on reducing patient wait times and improving access to care.
- **Ownership and autonomy**: Described as “no layers of bureaucracy” – employees own meaningful work from day one.
- **Hybrid workspace**: Employees engage in a combination of remote and on-site work; NYC-based office.
- **Notable perks**: Not detailed, but emphasis on working alongside “people who are among the best at what they do” and solving nuanced, hard problems.
- **Recently posted roles**: Staff Software Engineer (Voice AI), Staff Software Engineer (Healthcare Intelligence), Full Stack AI Engineer, Head of Growth & Partnerships.

## Sources
1. [taxo.ai – official website](https://taxo.ai/)
2. [taxo.ai – About page](https://taxo.ai/about/)
3. [taxo.ai – Careers page](https://taxo.ai/careers)
4. [Built In – Taxo company profile](https://builtin.com/company/taxo)

Note: The domain `taxo.com` resolves to a separate tax-information website, while the healthcare AI company operates at `taxo.ai`. The careers link provided (`jobs.ashbyhq.com/taxo`) corresponds to this AI company.

## Other roles at Taxo

- [Senior Software Engineer (Full Stack)](https://feeny.ai/job/senior-software-engineer-full-stack-taxo-new-york-f1ss6atr90ez) — New York, NY
- [Senior Software Engineer (Voice AI)](https://feeny.ai/job/senior-software-engineer-voice-ai-taxo-new-york-egbnc49j5bbd) — New York, NY
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-taxo-new-york-ccc6jw5hece2) — New York, NY
- [Account Executive (Healthcare)](https://feeny.ai/job/account-executive-healthcare-taxo-new-york-c82gkt2fxq45) — New York, NY
- [Operations Associate](https://feeny.ai/job/operations-associate-taxo-new-york-13qehe8cyqe8) — New York, NY
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-taxo-new-york-txdwjrecncnq) — New York, NY
- [Head of Growth & Partnerships](https://feeny.ai/job/head-of-growth-partnerships-taxo-new-york-20kxa6fw0shc) — New York, NY