---
title: 'Software Engineer - Customer Success at Feedzai'
canonical: 'https://feeny.ai/job/software-engineer-customer-success-feedzai-portugal-x25086qc6gz8'
type: 'job'
last_seen: '2026-11-07'
---

# Software Engineer - Customer Success at Feedzai

- **Company:** Feedzai
- **Location:** Portugal
- **Posted:** 2025-12-03
- **Last confirmed live:** 2026-11-07
- **Apply:** https://careers.feedzai.com/job_description?gh_jid=7412899

## Job description

At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year.

Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.

We are always looking for talented  Software Engineers to join our team. This is an evergreen role, meaning we hire for this role continuously across multiple seniority levels and for various teams. Applying here ensures you are considered as new positions open. The timeline and specific team-matching may vary; an opening could be immediate, or we may find a great fit for you on a team in the coming weeks. We will be transparent about timelines throughout the process.

You:

Feedzai sells and implements one the the world's leading Fraud Risk Scoring systems. We work with some of the largest banks and financial firms to help protect them from transaction fraud, money laundering, and account takeover. As a Software Engineer in the Customer Success organisation you will be responsible for making sure our products are installed and meet our clients requirements with integration and performance management. You will work with a broad range of technologies including multiple flavours of SQL, NoSQL database, on-premise environments, Cloud environments (AWS, Azure, Google), along with multiple streaming or messaging systems (RabbitMQ, Kafka). The software engineer while working with these technologies will help with installation and configuration of our solutions, will also develop custom Java inbound and outbound interfaces, use web services to enhance data in process and will develop custom extensions and modules for our Fraud Analysis platform. You will work as part of a project team alongside Data Scientist, Project Managers, Fraud Analysts and your peers to meet with the client, understand their needs, turn those needs into requirements and execute on those requirements.

Your Day to Day:

- Execute full software development life cycle building integrations and enhancements to Feedzai core product;
- Write well-designed, testable code;
- Integrate multiple software components into a fully functional software system;
- Troubleshoot, debug and upgrade existing systems;
- Deploy and support systems in production;
- Comply with best practices and industry standards;
- Work with Agile principles to regularly deliver quality products;
- Ensure proper feature deployment or product upgrades;
- Provide Second Tier support for clients that are live;

You Have & You Know-how:

- A BS or MS in computer science, or a comparable field, or equivalent experience;
- Experience in Java software development or other modern language;
- Experience with SQL or NoSQL databases;
- Experience with Cloud technologies (AWS, Azure, GCP)
- Client engagement experience and ability to work with a client in a consultative manner;
- Excellent English communication skills, both verbal and written;
- Availability to travel up to 15%;

The Customer Success Team is responsible for delivering our product to our clients. This includes configuration, solution development, and risk strategy to enable them to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join us!

Your First 30-Days at Feedzai:

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!

[Life at Feedzai Instagram](https://www.instagram.com/life_at_feedzai/)

[Feedzai Culture](https://careers.feedzai.com/mirabud/2023/10/Codebook.pdf)

Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies.

Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.

## About Feedzai

## Company Overview
- **One-liner**: Feedzai is an AI-native platform that detects and prevents fraud, money laundering, and other financial crimes in real time, processing over $9 trillion in payments annually for the world's largest banks and fintechs.
- **Entity Type**: Private (Unicorn; last valued at over $1 billion after Series D in March 2021)
- **Headquarters**: New York, New York, United States (also major offices in Coimbra, Lisbon, Porto, Portugal; London, UK; Atlanta, Georgia)
- **Founded**: 2011
- **Founders**: Nuno Sebastião, Pedro Bizarro, Paulo Marques

## Core Business
- **Primary industry/industries**: Financial technology (Fintech), Fraud Prevention, Anti-Money Laundering (AML), Risk Management, AI/ML
- **Target customers**: B2B; Tier 1 global banks, fintechs, payment processors, and regulators (e.g., selected by the European Central Bank to secure the Digital Euro)
- **Mission or purpose statement**: "To make the world a safer place for commerce, one transaction at a time."

## Products & Services
- **Feedzai RiskOps Platform**: A unified, AI-native platform that covers the entire financial crime lifecycle — from transaction fraud and behavioral biometrics to anti-money laundering (AML) compliance. It ingests 120 billion events per year and uses machine learning to stop scams, reduce false positives, and accelerate model deployment.
- **Transaction Fraud Detection**: Real-time scoring and decisioning for payments (card, ACH, P2P, etc.) to prevent fraud *before* it happens.
- **Anti-Money Laundering (AML)**: AI-powered transaction monitoring that scales with regulatory change and product expansion, enabling accurate detection of suspicious activity.
- **Behavioral Biometrics**: Combines real-time behavioral and device intelligence to identify abnormal behavior and signs of manipulation, helping banks intervene without adding friction.

## Market Standing
- **Valuation/Market Cap**: Unicorn status since March 2021 (valuation > $1 billion); latest valuation not publicly disclosed.
- **Key Metric**: **Total Funding** — $351.2M raised across 11 rounds.
- **Notable Investors/Partners**: Key investors include SoftBank Vision Fund 2, KKR, Sapphire Ventures, and Citi Ventures. Trusted by global financial leaders and selected by the European Central Bank (with Capgemini Germany) for the Digital Euro project.
- **Growth Signals**:
    - **Headcount**: 649+ employees (up ~19.3% year-over-year, adding +139 people).
    - **Reach**: Protects 1 billion consumers, processes 120 billion events/year, and secures $9 trillion in payments annually.
    - **Key Results (Tier 1 bank)**: 62% more fraud detected, 73% fewer false positives, 25x faster model deployment.
    - **Global footprint**: Offices in 10 locations; employees in 16+ countries; supports 190 countries.

## Competitive Advantages
- **AI-Native & Purpose-Built**: Unlike generic solutions, Feedzai’s AI is purpose-built for financial crime, combining over a decade of domain expertise with deep behavioral data.
- **Collective Intelligence**: Every customer benefits from global data patterns, enabling the platform to uncover risks invisible to individual institutions.
- **Space-Grade Precision**: Founders honed their skills at the European Space Agency, bringing a rigorous, scientific approach to risk detection.
- **End-to-End RiskOps**: Unifies fraud detection, AML, and compliance on a single platform — a rare integration in the industry.
- **Proven Scalability**: Trusted by the world’s largest banks and even a central bank (ECB), demonstrating enterprise-grade reliability.

## Strategic Focus
- **Deepening the RiskOps platform**: Continuing to unify fraud, AML, and compliance into a single, seamless workflow.
- **Scaling AI research**: Bridging the gap from lab to product through a dedicated Research team that patents innovations and transfers them to the Product team.
- **Regulatory expansion**: Serving regulators (e.g., ECB Digital Euro) and helping clients navigate evolving AML and scam-prevention mandates.
- **Global hiring & remote flexibility**: Growing the team across 16+ countries while maintaining a strong, values-driven culture.

## Why Work Here
- **Culture & Purpose**: Feedzai emphasizes a mission to "create a safer and fairer world." The culture is described as inclusive, with a focus on collaboration and innovation.
- **Work Model**: **Flex / Remote Work Policy** — employees can work from 16+ countries, with 10 global office locations. Flexible work hours and personal time off are standard.
- **Benefits & Perks**:
    - Comprehensive health insurance
    - Mental Health and Menstruation Leave
    - Maternity/Paternity programs
    - 4-day work weeks in August (reported)
    - Training allowance and culture of learning
    - Well-being allowance & IT allowance
    - Flexible/remote work options
- **Engineering & Research Excellence**: The company has a dedicated **Research** team focused on patenting innovations, offering a strong environment for ML/AI engineers and data scientists.
- **Impact**: Work directly on protecting billions of dollars in transactions and stopping financial crime at scale — a rare combination of societal impact and technical challenge.

## Sources
1. [Feedzai.com](https://www.feedzai.com/)
2. [Feedzai About Us](https://www.feedzai.com/about-us/)
3. [Feedzai Careers](https://careers.feedzai.com/)
4. [This is Feedzai - Careers](https://careers.feedzai.com/this-is-feedzai/)
5. [Feedzai LinkedIn](https://www.linkedin.com/company/feedzai)

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